Just had an amazing massage with Nichole. Absolutely one of the best massages I've ever had. She was so attentive and you could tell she loves what she does. From the very start she made me feel comfortable and she checked in on pressure, temperature, and music along the way without it being disruptive to the massage experience in any way. Highly recommend. read more

The 3.5 Yelp average seems about right The massage itself is good, but as other Yelpers point out, other aspects are sub-par read more

Husband and I came here in August. We wanted to be pampered but also didn't want to break the bank. I was deciding between Spa at Black Rock or the Heavenly Spa at the Westin. Their prices were so expensive for 1 massage, so we decided to try the Spa at Black Rock. Ambiance was ok. There are no locker rooms to change into a robe. Once you enter, you sign in and they have you sit in a little lounge area outside. They will come out and get you when it's time. When you get to your massage room, that is where you will undress. Please do not bring any valuables. There's no lockers for you to keep your purse/wallet, rings. For the price we paid... the massage was relaxing, but the ambiance was not like a typical spa. No frills. There is no sauna or hot tub. No robes or slippers to change into. There is 1 shower attached to the restroom. So if you take a long time showering, and someone needs to use the restroom, they're screwed. If you're deciding between 2 places like we were... consider Spa at Black Rock for just a massage. But if you're looking for a place to relax and unwind before and after a massage, go somewhere else. Would we come back? No. Learned my lesson. I'd rather pay more and enjoy my time at a real spa. read more

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Yesterday for the first time, I splurged on a deep tissue massage on the beach. Eliana was my masseuse and being that I've had ~30 years of frequent massages, I feel experienced enough to say that she was beyond amazing! She checked with me on the pressure of the deep tissue various times and kept the pressure consistent throughout the hour. Thank you Eliana! read more

The Spa At Black Rock - Massage "on the beach"... FANTASTIC! - Skin Care Near Me - Lahaina, Hawaii

We came here again after our first trip here. We didn't even bother looking for another place to try because we already knew we loved coming here. I got the hot rock massage again and it was amazing. Terri did an amazing job! She made me leave feeling light and refreshed. The room is comfortable, light music, fresh air and you can hear the birds chirping. The rest of my group enjoyed their massages as well. The front desk staff were nice and welcoming. read more

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I get a massage at almost every resort we stay at--both internationally and in the US--and this was by far my least favorable experience. My masseuse was Chandler. Right when we entered the treatment room, she immediately tried to upsell additional services. Her sales pitch repeated everything the receptionist had already offered and took up valuable time that should have been dedicated to relaxation. I've never had a therapist do this before, and it completely disrupted the calm I was seeking after arriving. The outdoor spa room itself was far too distracting. There's a public path right next to it, so you constantly hear people walking by, having conversations, laughing, kids yelling and playing, and hotel carts/equipment rolling past. Inside the room, the masseuse's shoes made a loud, sandpaper-like scraping noise on the floor with every step, which was incredibly noticeable and irritating. The massage technique felt choppy and lacked any real flow. She would work on my shoulders, switch to my arms, move to my lower back, then jump back to my arms--there was no smooth progression. Every time she needed more oil, she walked across the room to the counter (again, with those noisy steps), breaking the rhythm and making the session feel disjointed. She was also very conservative with the oil; some areas felt like a dry rub, just pushing on the skin without proper glide. Overall, the techniques were very basic--I didn't sense much experience or any unique skills that seasoned therapists usually have. She placed a hot washcloth on my hands and feet, then began squeezing and massaging the tops of my feet. The top of the foot is mostly bone--shouldn't the focus be on the soles and arches? Throughout the entire session, I kept thinking, "What is going on here?" When the massage finally ended, I got dressed and walked out the door to another sales pitch--she did not even asked how I felt or if I enjoyed the treatment. The whole experience felt off and decidedly un-relaxing. At checkout, I asked the receptionist for a suggestion box to share my feedback. She said there wasn't one, but I could speak to the manager. I did, and she was kind and listened, I even suggested she should try a massage from Chandler herself to understand my complaints. This is the first time at any resort where I genuinely felt the massage was a complete waste of money. My friend got a 80min lomi lomi massage special for almost $500! She said it was not worth it!! read more

Amazing! So glad I found this place on Yelp. I'm staying at another hotel and got a service there earlier this week that was good but very pricey even for 50 minutes. I saw that this place is not so far away, and is much more reasonable. They don't have amenities like whirlpools or a fancy locker room. In fact I threw them off guard when I showed up sweaty from hiking and wanted to shower before my treatment. But there was one very nice shower that they set me up with, and then I had an amazing treatment with Michelle. I was already going to give this place five stars for the friendliness, is of making an appointment, Michelle's wonderful lomi lomi and the value (I got an 80 minute treatment for less than 50 minutes at the Westin). But then, as I sat with my very tired body from hiking today and was thinking of Ubering back to my hotel, even though it's only a mile away, because I'm recovering from an injury and did not want to push my luck... Michele said she would drive me! I was the last client of the day, and she was incredibly kind and drove me from the Sheraton parking garage to my hotel. So very thoughtful. So big ups to the Spa at Black rock, and I'm grateful I was able to discover it on yelp! read more

My husband and I decided to do a staycation and my husband surprised me with a couples massage. Our service was good, the negative thing about our massage experience was that there was ALOT of loud music going on in the background because it was the 4th of July. I would have rescheduled our couples massage if I knew of the location of the spa and that the room windows would be open, we couldn't even hear the relaxation music that was supposedly playing in our room. read more

Ron gave an excellent medium message with the right amount of pressure in the tight muscle areas. He first asks what areas need to be focused on and if you have any medical issues. I recommend Ron for your message. (Ron even laughed at my corny sense of humor) read more

My husband and I did a Hawaiian Lomi Lomi couples massage and we both enjoyed it. Would recommend! Only reason for 4 stars is because we had to park quite a ways away and had a hard time finding the spa once we entered the resort. read more

The Spa At Black Rock - Skin Care Near Me - Lahaina, Hawaii

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I treated my daughter and her husband to a couples massage on the lanai and they raved about it. The spa manager helped me to determine what services to get and her recommendations were spot on. Highly recommend. read more

We had an amazing experience here! Simple, no frills, expertly focused on our treatments. Lorri was so great with scheduling and explaining our treatment options. Nichole and Leilah were fantastic massage therapists! Best Lomi Loni massages we've ever had! We'll definitely go back next time we're in Maui! read more

Valet parking and being able to stroll around this gorgeous hotel were a big plus for us as we were not hotel guests. The spa was a nice, relaxing entry point with a waiting area. No "extras" - just waiting for the massage. We had a couples massage in the outside area. One of our massage therapists was all business - saying she was feeling busy. We appreciated it though because at one point in in the outside area a little kid was screaming for five minutes straight and she went out and told the kid's parents to relocate. My spouse said she was a very talented therapist. My therapist gave a pretty standard resort spa massage - totally fine for relaxing. Prices seemed reasonable given how expensive everything on Maui is! read more

I highly recommend the Lomi Lomi massage with Terri! Hands down one of the best massages I've ever had. Terri was very skilled and professional. Thank you for a wonderful experience! read more

We had such a great massage here! My husband and I got a couples massage of the hot stone massage, and we also purchased a hot stone massage for my dad for Father's Day. We all throughly enjoyed our massages! The massages were in rooms with a small opening at the top that opens to the outside, so you have full privacy but can also hear the birds and waterfalls outside. We did have a few people walk by and we heard them as well, but our massages were at 9am so we didn't hear many people, but hearing the birds and nature was so relaxing that a few people didn't really matter. All three of our therapists were very nice and made sure to ask what we wanted and if we were enjoying the massage. The place was also very clean which I appreciated. The spa doesn't have any additional amenities, which I would have liked from a resort spa, but they state this clearly on their website so it's not a surprise. The prices are high, but they are comparable if not a little lower than all other spas in the Lahaina/Ka'anapali resort area. Overall, a great massage! read more

Totally amazing & no complaints. I think I fell asleep during the massage. I don't remember my masseuse's name, but we did the couples massage & both felt the same. Nice gift shop & open feeling in the room so you feel the ocean air.didn't get to check out more facilities so since last time I was here in 2015, they had a nice hot tub & waiting area. read more

The Spa At Black Rock - Open airy couples massage area - Skin Care Near Me - Lahaina, Hawaii

My entire family got massages here, and they were all excellent. Every single masseuse was awesome and we thoroughly enjoyed ourselves. Highly recommend to anyone coming through the area. read more

The Spa at Black offered one of the best massages I'd had in a long time. The reservation process was easy and pleasant. Upon arrival I was checked in hands free and offered water and the use of the restroom before my treatment. The treatment room was peaceful and clean, but due to COVID guidelines, no robe or shower or even steam sauna was offered. That being said, my massage was fabulous. The masseuse made sure to get every stress knot and had me in a very relaxed state by the time I left. read more

The Spa At Black Rock - Skin Care Near Me - Lahaina, Hawaii

My husband and I booked a couples massage, and our therapists Piper and Tina left us feeling so relaxed! We both had kinks worked out of our back and shoulders that we didn't even know were there. I would definitely recommend booking with either of these excellent therapists. The open air treatment rooms really added to the experience because we could hear the ocean waves crashing and the wind in the palm trees. read more

We did a couples massage and got the Lomi Lomi, both my husband and I felt so relaxed during and after the treatment. I am considering going back before we leave Maui. This is one of the best massage experiences that I've had, and I get several a year. My massage therapist even helped with my slightly frozen shoulder without me mentioning to her. She would check -in with me on the pressure level and respond appropriately. The rooms was good with an open slot at the top where you could hear the tranquil sounds along with the soft music being played. Again, extremely relaxing. read more

My boyfriend and I had individual massages (80-min). My masseuse, Nicole, was fantastic. She made sure to warm up my muscles before going deeper into my stress points. Also, she had a grace, kindness and flow that elevated my experience. Sometimes you get lucky and get a 5-star masseuse and that was how I felt with Nicole, like I won the lottery! The front desk person was very kind and caring as well. You can tell when people really want to be there for you. Awesome read more

Made a reservation for a couples massage 3 months prior to my service date and they did not have us on the schedule come the day of our appointment. Would have loved to experience this location based on the reviews but there is no other availability during the duration of our stay. Maybe just make sure they confirm with you because this miscommunication was a let down for us. read more

When I booked a visit for my girlfriend as a mothers day gift I had booked the appointment over the phone with all the proper information when the appointment was done the receptionist had asked for payment when I had already gave them my information but the receptionist asked if I would come inside to complete the payment? I did not understand because I gave my information so it was a great inconvenience for me to park and walk down to the spa when I got there the receptionist asked for my I.D. as if I was not the owner of the card and she had already added a gratuity when she could see by the look on my face that I would not have left a gratuity because of this inconvenience feeling like I was treated like a criminal we left immediately but as we were leaving the reception forgot to give my girlfriend the mothers day gift that came with the package I did ask my girlfriend is she did enjoy the massage she said no that the person giving the massage paid no attention to the areas that my girlfriend wanted to work on so I will not recommend this place for the simple fact that this experience was unprofessional read more

So Maui is suppose to be heaven on earth.... Well the only inclusion would be to add Massuese Nicole & Esthetician Kaegil to your must have while visiting. Booked an appointment for a black lava scrub with massage and it was amazing start to end. Nicole's hands are super soft, but very nice firm massage given. Topped off with mango Shea butter that is a must purchase on your check out. Then came the facial with Kaegil, I fell asleep. She was so gentle and very thorough with the facial, explaining everything. Topped the face off with sunscreen & a wonderful oil for my lips, I purchased that too. Highly recommend booking with plenty of time. It's a bit pricey, but it's Maui, and it's an amazing experience, too bad you cannot nap in one of the rooms. I loved my experience at the spa at black rock! read more

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We had a wonderful experience at the Spa at Black Rock. Gave it 4 stars as I consider a 5 star spa one with full amenities (Saunas, hot tubs, etc). Nonetheless, our experience here was fantastic. Arrival: The front desk clerk, Rojeena, was warm and walked us through our options when we came in a few days in advance to make our reservation and was the same person that checked us in day of the massages. The waiting room is a quaint, indoor/outdoor area. Pre-natal massage: I got the 80min pre-natal massage (I'm 28 weeks) and added the scalp massage. My massage therapist, Amie was fantastic! I've had a few pre-natal massages and this was definitely one of my top ones. I tend to like the soft/medium pressure- work out the kinks without too much pain. It was amazing. We got our massages after doing hikes on the road to Hana. My body was tired and sore and I left feeling so relaxed and rejuvenated. Deep Tissue: My husband got the 80 min deep tissue with Jenni. He likes more of the firm pressure which he said she nailed. The Open Aired Massage room: I've read reviews of noise with the open aired rooms. We did not have this issue. It was raining that morning and super windy when we went in. I'm sure between COVID and the weather it helped to not have others out walking about. Noise was not a problem in our experience. In fact the windy weather provided an amazing breeze and sounded almost as though the ocean were right outside our room. SUMMARY: Overall this was a great experience for the money we spent. If looking for a full service spa to spend the full day at I would recommend else where. However, this is a perfect, come in and get the job done in a relaxing atmosphere kind of place. Would gladly come back again! read more

The horrible experience that I had here has sworn me off SPA for my lifetime. The spa person ( name Rajeta) 20 mins into my facial had a towel on my face. I felt her moving towards the area where my hand bag and wallet was kept. To confirm that I was not imagining things, I took the towel of my eyes and I caught her red handed putting my wallet in my bag. We called the police and lodge a complain. The police could not find anything on her since I caught her before she could take anything. The SPA has not fired her. I cannot imagine why!!! Either the SPA management is naive or in cohorts with this thing. I would really caution anyone who going to use the SPA services to not lose sight of their valuables when in there. This entire experience has been a violation at so many levels for me. Update. It looks like this review did not get posted when I had drafted it. The above incident did happen exactly as I have mentioned but it happened a few years back. However another a person I know had similar experience recently. I have gone to Maui after that but have not gone to back to that hotel read more

This is not the kind of spa experience I expected to have at a resort in paradise. Amenities: There are no amenities (steam room, sauna, hot tub). There is no locker room. There is 1 individual unisex changing room that has about 6 lockers in it. There is 1 room that is the bathroom and shower. There is no a/c in the waiting room, lobby and half the treatment rooms. Not surprised (seems to be the norm at several places on the island). However, this is extremely uncomfortable after coming inside from the hot sun and putting on a spa robe. I was instantly sweating. The robes seemed old (my belt and robe were actually different shades of aged ivory). Treatment Rooms: All of the treatment rooms in the spa's building are private, but half of them are open air and the others are a/c'ed rooms. I was in an open air room for a couples massage. The room was basically an enclosed patio. It was fine, but the top of the wall is open and there is a sidewalk immediately on the other side. You have privacy, but can hear people walking by and talking. I would not recommend booking a treatment in the "beachside cabana". It is right next to a very busy side walk and adjacent to the pool. (not much quiet or privacy!) Employees: Everyone was pretty friendly. The massage therapist did a fairly good job. I would give her a 3.5 or 4. Hindsight, I wish I had read the reviews before going. The Sheraton is a wonderful hotel (minus the spa). It's just a short walk to go to the spa at a different resort in Ka'anapali! read more

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Not many options for massage places here in this part of the island as we do back home. Walked in and was able to setup an appointment 2 hrs later from the time I enquired on it. Arrived and was greeted and walked into the lounge/waiting area (small compared to other resorts I've been to) a few minutes later name was called out by my masseuse. Walked into the room that was dated didn't really give me a warm relaxing feel. The massage wasnt really that great as they didn't do it hard enough or the technique wasn't anything special. Price was reasonable for a resort but not worth it after the experience. Wouldn't recommend it or go back again. read more

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Extremely disappointed after our couples massage this morning. If this review was purely for the massage, it would be 5 stars. The massage therapists were fantastic and we feel great. However, our room was partially open to the outside and for the ENTIRE 50 minute massage there was someone right outside weed whacking and doing landscaping. It was incredibly loud and disruptive to the relaxing atmosphere. When we conveyed the disappointment to the front desk staff, she simply said that they aren't made aware of when landscaping is being done, quickly followed up by asking if we'd like to leave a tip. It is unfortunate that we spent our time and money on an experience that left us frustrated and disappointed. We will not go back. read more

Scheduled a couples massage over a week in advance for my boyfriends birthday. Received confirmation of our massages the day before. When we arrived for our appointment time, they said they didn't have 2 therapists to do the couples massage and only had 1 therapist available. Not apologetic at all and just blamed the manager. They could have called/ texted/ notified us that they had a scheduling issue but apparently they didn't care enough to let us know. Overall very disappointing experience. Would not recommend for this unprofessional behavior. read more

This massage was the highlight of my trip. I am 8 years old and this was my first massage. (Spring break, 2021). Written by Grandma Patti at request of Zuri, darling granddaughter. read more

Relaxing but overall not worth the value! We had a couples massage that was on an outside balcony at first it was relaxing hearing the ocean but about half walk thru you heard a family playing hide and go seek yelling 10-9-8... HERE I COME! Because it was right next to the courtyard and below guest rooms. The two masseuses definitely had a specific technique that was more so just rhythmically applying pressure vs a massage in my opinion. It was relaxing to a point but not what I have experienced in the past. My husband told his masseuse to "go as hard as she could" pressure wise and he would say if it was too much and the pressure he received was light. Based on the reviews we were expecting better for the price. We had other family members find a local place and paid half as much per person. Hind sight we should have cancelled and just visited there. read more

I initially bought e-gift cards to this spa as a present to my mom a couple years back from Costco. It's a great deal $100 gift card for $79.99. So on my most recent trip to Maui, I decided to partake in the spa experience. Now, this spa isn't like the other hotel spas I've been to on the island. It doesn't have the jacuzzis or soaking tubs or the steam rooms/saunas or the spacious changing rooms that other spas do. So if you go in expecting this, you will be disappointed. But they do have outdoor and indoor waiting areas to zen out and make tea or grab some fruit infused water from. And who doesn't love fruit water? Serious, best thing ever. I'm not a massage person but I do love body wraps and scrubs, so that's what I signed up for. I tried the black lava scrub which, if you are a coffee lover, which I am, you would be in heaven, which I was. The warmth of the scrub with the aroma of Kona coffee was relaxing in and of itself and it left my skin soft and supple. You could feel the effects of the treatment days after. And I should know since I was on a 5 hr plane ride the day after and my skin still was soft and moisturized. The therapist I was paired with was excellent. She always asked if the pressure was OK and it was. She was friendly and cheerful. I would go again and pair the scrub with one of the baths they offer beforehand to get a relaxing full spa ~75 minute experience. read more

We had couples massage. Nobody asked us what type we want. Usually you arrive at the spa and shower and relax before your treatment. The hostess lazily walked us to the locker room and looked surprised that I asked where the shower is. She said people usually just come from the pool and don't shower. The masseuse (Abigale i think) never asked how do I like my pressure. Before the massage I asked her to massage my neck and shoulders since i have a lot of pain in that area. During the massage, I asked her twice to increase pressure on my neck and shoulders, bit she didn't. So the whole massage was like a heavy lotion rubbing (like a whole bottle of greasy lotion all over me including hair) with very lazy strokes along my back with 0 pressure. And the price with tip came to be $310!!! Waste of money and time. I felt my muscles got more tense and I got more stressed after this "massage". read more

Unfortunately the fabulous massage therapist I had in March 2018 is no longer available for massages at Black Rock. I went back in November and got a massage from another self-described "seasoned" therapist and it was not my cup of tea. The massage was a bit rough and disjointed in flow, and at the end she presumptively bellowed "how good do you feel now!", which I didn't...? However I will keep at 4 stars because (1) they were very accommodating about finding me a room to pump in before the massage for my comfort, and (2) they still take the Costco discount coupons. read more

Scheduled a random deep tissue while here for the week. I am usually a 1-2 massage per month person, as is my wife, and she also got a standard Swedish massage. Anne was my masseuse, and of the hundreds of massages I've had over the years, she was in the top 3. Very intuitive, great (but minimal) communication and hit everything I wanted, just the way I wanted it. I'm afraid my wife doesn't remember the name of her lady masseuse, but she was just as satisfied as I was. Also, outstanding atmosphere and friendly folks. We give two confident thumbs up. read more

The Mrs and I had a great massage here. It was nice to be able to walk downstairs while staying at the resort. No showers or steam room that I'm aware of. read more

I been a lot of places and never been so unhappy with my service. I paid for a tub soak and 80 min massage. The tub was great...that is until it made this loud rattling noise for more than 15 of the 20 minutes. I got ready for my massage and my masseuse asked me if I had athletes foot. I was too embarrassed to admit I hadn't had a pedicure so just said yes. She said oh with such disdain I was mortified. She basically spent the whole treatment avoiding my feet. Even if I did have athletes foot: be kind! I paid a ridiculous amount of $$$$ and felt like a leper. I had dry skin not an open sore. Additionally, they always put warm towels on your body after a massage to absorb the excess oil/lotion. Not here! So I left feeling like I had been swimming in an oil pit. The spa had no robes, the rooms were right near a noisy pathway and you could hear everyone in the hallways. Avoid this place and spend your money where you can actually relax and be treated with respect. read more

I look forward to getting a massage and facial each time I visit Maui! Very relaxing and well worth it!

I would give this zero stars if given the option. My first massage ever; It was nothing like what I expected. This place is pretty to look at however the services are very poor and over priced. By the end of the session I was left oily and not relaxed whatsoever. The masseuse did not work on the knots I have on my shoulders and neck, which I emphasized. The masseuse had a nasty attitude and basically just rubbed me in oil and left the room at the end of the session... I regret wasting so much money and time here. read more