Joseph was amazing help! Very patient with me and taught me a lot about the produce and service! 5 stars to Joseph

The customer service experience at this location has consistently fallen below professional standards. As someone who values quality customer care and operates businesses myself, I believe there are significant concerns regarding communication, efficiency, professionalism, employee conduct, and overall operational structure at this store. I am also a frequent returning customer and a medical marijuana patient, not a recreational consumer, which is important to clarify. Because of that, I believe professionalism, attentiveness, product communication, and patient care should be held to a higher standard. While not every interaction is negative, there appears to be a recurring pattern of miscommunication, inconsistency, delays, and poor customer experience at least half of the time I visit. One recurring issue is the workflow and organization during transactions. For example, when ordering multiple items such as flower and edibles, employees frequently retrieve items one at a time instead of documenting the order completely and fulfilling it efficiently. This creates unnecessary delays for both staff and customers and reflects a lack of operational organization and training. Additionally, employee communication and customer interaction often appear disorganized, inattentive, or defensive when concerns are raised. During my visit on May 6, 2026, I expressed dissatisfaction with the service experience and was met with repeated back-and-forth responses from an employee rather than professional de-escalation or resolution. Regardless of personal circumstances, customers should still receive respectful, professional, and solution-oriented service. I respectfully ask that corporate review this location for quality control, management oversight, operational efficiency, and customer service standards. I would also appreciate a review of my customer account and visit history if necessary, as this feedback is based on repeated experiences over time rather than a single isolated incident. The primary reason I continue visiting this location is convenience and walking-distance accessibility. However, at this point, the overall customer experience feels more like a liability than an asset to the brand, particularly for medical patients seeking a professional and supportive environment. read more

The Source+ - Henderson - The source - Cannabis Dispensaries Near Me - Henderson, Nevada

Great deals, super nice spot for locals to grab a bag and go without the tourist traffic. The staff is also really nice (Justin is super nice and knows his strains). This is def a regular stop for me, and bonus it's also by my house and open early til late (11om) and stop by somi somi for ice cream after or go to the claw arcade read more

Always great service here! Good selection with even better deals. Special shout out to Diane and Tessa - the friendliest ladies around!

They are all so friendly and have the best deals! GM Andrew must've known I looked lost. He came right over to assist! Great welcome as well. 1000% recommend! read more

Bad management, decent customer service. I've been apparently trespassed and have been asked to leave multiple times due to my account being banned. First time, it was cool, the employees told me the manager would reach out to resolve this issue, hasn't. So I go in for a second and third time at the source on rainbow, still hoping that it would be resolved.. never was. Again, employees told me the manager would reach out, but never has. I'm still not sure why my I've been trespassed, when the first time I was able to check out and the employees were super understanding. So go at your own expense. I mean other than a frustrating experience with the manager (again, which I actually never even meant the person), the place is clean so there's that read more

Eddie made the experience awesome! Super dope guy! We got 3 different strains and a couple of Karma pre rolls. read more

The Source+ - Henderson - Eddie was super dope! - Cannabis Dispensaries Near Me - Henderson, Nevada

Location! Location! Location! Yes at The Source++++++++ they've got the best location, right by the freeway, near a bunch of other stores, high foot traffic, etc. And yes they're super close to my spot and it's another reason why I've been coming here for years now (well maybe just a few years) I'm not a huge 420 consumer, I usually just get pre-rolls. Definitely not the guy in Cabin In the Woods with that super duper coffee mug bong. I always wait for deals, such as 10 pre-rolls (1g) for $45, you can't beat that! (Well maybe you can but this seems to be a great deal) The only gripe I have is I usually prefers Sativa but most pre-rolls now and days seem to be Hybrid. But for that price I really can't complain. I always order online first and set a pickup time. However I noticed my order is usually ready within 10 minutes. Once at the store, check-in with the guy up front, I had my helmet and backpack on so I had to leave it by the bench but no worries, the guy is keeping an eye on it. No waiting tonight so that was nice just walk up front, my order is ready, total came out to only $50 and some change. (Note this is much cheaper than before, I recall taxes were high as hell back then) I did use maybe 2 bucks in rewards $.. yes it's always nice to get something back. read more

Fast & easy process. I had a pleasant experience & the staff was friendly in answering any questions I had. S/o to Justin and Jimmy for helping me out today!! My new go to location read more

Very disappointed that of all days this dispensary decided to close earlier than both the online posted closing times and the time that the door says that the dispensary closes. To close early on 4/20 of all days and say that it's because of a long line is pretty ridiculous! Anyone who works in the business should know, expect and plan for longer than normal lines and crowds on this day! I've been a customer here for years but this experience has definitely changed the way I see this business and shows it could care less about the customers who supports it! If closing times may vary then that should be notified to the public so we do not waste our time and money coming here! read more

This is the closest dispensary I have to me and I come here frequently always have okay customer service except for the past 2 to 3 weeks. There's been two different instances but today made me wanna write a review. I usually don't. I just stop going to places where I don't get good customer service after a couple of try's . I work in the industry as well, so I know the etiquette that is required of me. My partner went to pick up for me and got the most attitude for no reason the man budtending her straight up ask her what do you want nothing else and then slammed the cash registered after telling her her change. The other time it was a different man but basically got the same attitude. I get that some days are busy and overwhelming, but my job I get called out for the smallest things and see people give this type of service. Makes me really question things. read more

Didn't do my research and thought all dispensaries were the same (I know I know ) I was there last night and spent $120ish and I've been told I prolly paid way more than I should of. Lots of parking and shop is clean and nice. Workers were very nice and helpful so I guess overpaying isn't all that bad although I prolly won't be back. read more

The Source+ - Henderson - Cannabis Dispensaries Near Me - Henderson, Nevada

I do love coming here, the staff are usually very nice. Except today, there was an employee name Desha who was quite rude and condescending. Usually the staff is quite friendly, but it seems her goal is to make the customers feel stupid. read more

Could find in store what I found online. Along with not seeing a sigh for pets or service dogs. What the person at the store stated we only allow dogs and miniature horses. read more

Always kind and helpful. The only place I shop. Professional and friendly too. Always knowledgeable with all the different products.

Love the source they always have what i need when i need it! Hector and all the staff are AMAZING!

Great location great selection of flower and vapes. Great prices! And when you go in ask for Hector! Guy goes above and beyond to make your selection easy and offers plenty of advice. Thanks again source. Thank you Hector!!! read more

Staff is usually ok and the selection is good. They used to have some pretty good deals, but that all went away when they were bought out by new owners. The last time I was in, their computers were down and I couldn't pick up my online order. Fortunately, their security guard told me about one of their competitors that's much closer to my house and has way better deals. I'm now a steady customer there. My advice, skip The Souce and check out Wallflowers! read more

I wish I was here to give the five star review that was recently deserved. I've been a customer for a few years and exclusively bought from The Source. There products and prices were always good. The new delivery service is horrible. The Happy Car should be called the scam mobile. Here's the thing first the menu doesn't match and when you call they will say " we can only deliver what we have in the store" WTF I'm looking at The Source menu and I click delivery and items disappear. Second is they charge a fee and you have to join The Happy Car rewards to use earn rewards. I'm the highest level rewards member at the Source but that means nothing for the new delivery service. Last and most important. Not once but twice The Happy Car failed to honor my Medical Marijuana card while also charging a delivery fee. When I challenged them they said that I would need to go to the store (wait i thought I was on a delivery site) so security could upload my card. Ok. I'm ordering delivery because I'm in a WHEELCHAIR! Well I'm sorry sir that's what you need to do is what I was told. So my card is uploaded and I was told by the first driver it's atomic once it's there I'm good. Maybe the BBB or someone that regulates these things can help. I never had any issues with Hytiva! Time to find another provider. read more

Had a great time stopping by today ! the staff is always so friendly and Desha was the sweetest and so helpful!

Low-quality flower and questionable labeling. I picked up two different strains from Vegas Valley Growers as part of their "deals". Seems like the exact same but. Burns completely black, produces a harsh smoke, and is clearly poor in quality. read more

I thought I had purchased a certain strain for a certain price. Turns out, the same strain was on a higher priced shelf (from a different vendor) and that was the one I'd received. When I returned to find out why I had been charged more, not only did Jimmy point out what had happened, but he also credited my account the difference and told me to have a good night. As someone who's spent the last 16 years in Northern California, I'm not used to this type of friendly professionalism from this industry. The place is clean, always staffed. I've gotten excellent recommendations from the employees and I couldn't recommend this location more. read more

The assistance is alway spot on! Great crew to explain and share their knowledge. Choices are decent, separate line for pick up/medical customers. read more

Been ordering curbside forever, but today I arrive 6 mins early for my pickup and am told that I need to wait for my appt. and that my account has notes stating that I've been talked to about the issue before. Advised her that #1 no-one has ever said anything to me before and #2 there wasn't a single car in curbside so what did it matter. Lady lies and says she watched camera and I was there for a long time. I was then also told if I dont like it I need to go inside as shes walking back into the store. Rude as shit. I'm good, I'll order delivery elsewhere. read more

So happy I found this place. Best prices in town and the staff are sooo nice. Leslie is the best. She is very helpful and a pleasure to deal with. read more

Kristen was very much helpful! Spent the time to answer all my questions. Also elaborated on their everyday sales! read more

The Source+ - Henderson - Go get your corn! - Cannabis Dispensaries Near Me - Henderson, Nevada

She greeted me with a smile and it's always a pleasure to come in. What a great staff. Always a pleasure toshop with SOURCE.

Great experience! :) Atticus was very helpful and knowledgeable. Thank you for the recommendations!

After wading through their website which lagged and froze up multiple times over the course of 30 or 45 minutes, I finally got my order put together for delivery and by then it was after the 6 PM deadline. I called the store to see if they could help me out because I was placing about a $400 order and they put me on a 12 minute hold and then came back and we're incredibly rude and just basically told me sorry you're out of luck. That's fine I'll take my business elsewhere and at least I know how lame and false their claims are that they pride themselves I am providing great customer service. That was the worst customer service experience I've ever had at a dispensary. You guys can straight up pound sand, pathetic. read more

Yeah, I just went into the source to get the 40% off for people over 50 and I had the worst service I've ever had. I walked out without buying anything. I couldn't believe that with all the people they had working. The service was that bad. The guy at the door was great. But it acted like everybody else was too busy, didn't really want to help or you were bothering them. And that's from a long time, patient and customer. I can't believe it was that bad. read more

Tessa and Kenna are amazing!! Always great attitude and service they deserve to be recognized for such amazing customer service

My favorite dispensary in the Vegas area! I've always had a great experience while going to The Source. They're my go-to for Wyld gummies! Tons of brands and deals. Staff is very friendly and knowledgeable. They have a point system available as well as an app that gives you points for product reviews. Curb side is available and pretty easy to navigate to. On weekends, the parking lot can be a little crazy as the store is in a shopping center, but it's not too bad. Super convenient location overall! I highly recommend! :) read more

Don't waste your time. They don't honor their online promos. I ordered online, paid with Jane, came to pick it up and they would not release the order to me with the deal that was presented online. Go anywhere else! They bait and switch their customers. read more

The Source+ - Henderson - Cannabis Dispensaries Near Me - Henderson, Nevada

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Em was great! Super knowledgeable and very helpful she helped me choose my product and didn't disappoint

No ID, no entry. They scan it at the door and someone inside with an iPad is ready to help you. They have something for everyone, whether you're just discovering cannabis or if you're an avid user. Sign up for the rewards club to earn points on future purchases. You'll also receive emails notifying you about sales. The other day, it was 30% off your entire purchase. Best believe I was there on that day. They now accept debit card, but there is a $3 fee. So don't forget to bring cash with you. All the employees I've encountered are friendly and knowledgeable. This place has a thumbs up from me! read more

The Source+ - Henderson - Helps with insomnia - Cannabis Dispensaries Near Me - Henderson, Nevada

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Nancy was awesome! Very positive and friendly energy and I appreciated her help today! Nancy made my experience so much more enjoyable.

Eddie was super kind and helpful! I loved his lanyard and nails. He always gives the best service

This place has the worst customer service. I ordered pickup through their website, I've done it once before and picked it up curbside no problem. I left them a 20% tip the first time. This time I ordered the same way, parked in the curbside pick up area, waited for the guy with my ID, just for him to tell me my order is an "in-store" pick up only. Walks away without saying anything else. There was only one other car in the parking lot. So I went inside and told the lady at the front my situation, and she told me "He was too busy." It was busier inside than it was outside in curbside. No where on my receipt or order does it specify "in store" pick up only. Why were the two people I encountered the rudest people to be working in customer service! If you can't handle being busy you don't belong there. Never coming back here again to waist my money on people with no sense of work ethic. I would rather drive farther to other dispensaries where they appreciate your time and business. Where they are not "too busy" to help a paying customer. Never coming back here because they don't know how to give proper customer service! read more

The Source+ - Henderson - Proof my receipt gives me an options to pick up inside OR pickup. - Cannabis Dispensaries Near Me - Henderson, Nevada

Boof. That's all I can say I've been in enthusiast for more than 2 decades. Wanted some good flower and wax. Nope got popcorn bud and some BS wax supposedly high THC levels but literally almost threw up. Either they need new chefs or the weed they sell is straight Mexican brick weed. Never again. read more

Robert was so knowledgeable, helpful and quick! Definitely coming back because of him!