The customer service experience at this location has consistently fallen below professional…read morestandards. As someone who values quality customer care and operates businesses myself, I believe there are significant concerns regarding communication, efficiency, professionalism, employee conduct, and overall operational structure at this store.
I am also a frequent returning customer and a medical marijuana patient, not a recreational consumer, which is important to clarify. Because of that, I believe professionalism, attentiveness, product communication, and patient care should be held to a higher standard. While not every interaction is negative, there appears to be a recurring pattern of miscommunication, inconsistency, delays, and poor customer experience at least half of the time I visit.
One recurring issue is the workflow and organization during transactions. For example, when ordering multiple items such as flower and edibles, employees frequently retrieve items one at a time instead of documenting the order completely and fulfilling it efficiently. This creates unnecessary delays for both staff and customers and reflects a lack of operational organization and training.
Additionally, employee communication and customer interaction often appear disorganized, inattentive, or defensive when concerns are raised. During my visit on May 6, 2026, I expressed dissatisfaction with the service experience and was met with repeated back-and-forth responses from an employee rather than professional de-escalation or resolution. Regardless of personal circumstances, customers should still receive respectful, professional, and solution-oriented service.
I respectfully ask that corporate review this location for quality control, management oversight, operational efficiency, and customer service standards. I would also appreciate a review of my customer account and visit history if necessary, as this feedback is based on repeated experiences over time rather than a single isolated incident.
The primary reason I continue visiting this location is convenience and walking-distance accessibility. However, at this point, the overall customer experience feels more like a liability than an asset to the brand, particularly for medical patients seeking a professional and supportive environment.