Really disappointed. I purchased my wife's engagement ring from Heritage in 2010. Vince was such a…read morepleasure to work with that I returned to purchase the matching band shortly after. We were told that since we purchased the rings there that they were under warranty as long as we had them cleaned and inspected every 6 months, but were never given any paperwork on this warranty (I guess this is where we went wrong). We have been getting the cleanings and inspections as we were advised to do and no one has asked us for warranty paperwork. We had the rings resized and soldered together in July of 2016. A small diamond in the setting fell out so we brought the ring in for repair in early January 2017. We were told that we needed to bring something in showing that the ring was cleaned and inspected in the last 6 months. So, we brought in our receipt from the resizing and soldering. Tim told us that this was not the correct paperwork and that we should have a pamphlet where they sign each time the ring is cleaned and inspected. I asked if I could have the pamphlet to get signed for future cleanings to make sure there is no issue on the future and Tim just kept saying that our ring isn't warrantied. At the end of our discussion we were given the ring and not charged for the service of replacing the stone and Tim said he would look into putting the warranty paperwork together and we could return a week later to pick it up. A week later I stopped by the store to see if the paperwork was ready and I was told Tim was on vacation for the week and the paperwork was not prepared for me (I'm guessing he probably knew he would be on vacation all week when he told me to pick up the paperwork this week). I was annoyed, but I was patient and just called the following week. When I spoke with Tim on the phone he told me that he would not be giving me the paperwork. He also explained that they warranty their rings now, but didn't do that at the time I purchased the ring. This whole experience left me feeling quite perturbed that I had been jerked around by Tim for a couple weeks. I was also disappointed to find that the warranty that I thought I was purchasing along with my ring by going to a local jeweler was non existent. I raved about Heritage since the day I bought my wife's engagement ring. This will no longer be the case for this jewelry store that doesn't plan to take care of an old customer in the future.

If you enjoy high pressure sales situations on poor selections that are way overpriced by all means…read morego here!

Mark and his team are professional, kind, fair priced and artistic!…read moreFrom watch battery replacement to custom jewelry and a lot of choices in between. My husband selected a new ring for me and Mark was accommodating to make sure that I felt that it worked well with my wedding band. I have gone back there multiple times and sent other people there... In fact, took my ring to be cleaned(they showed me that the stones were loose before my ring was cleaned... So it didn't happen during the cleaning)and noticed that there was a couple stones that seemed to be shifting... So I was very happy to have them fix it, and that was also very reasonable.

A long over due review for our favorite jewelers. My now husband and I have purchase many pieces of…read morejewelry for special occasions, got jewelry repaired and had custom rings made for our wedding bands and my engagement ring. Mark and his team always go above and beyond to help us match our vision every time! Hands down the most passionate and accommodating team out there!

I have gone to Forsythe's for last 12 years. I have bought various pieces of jewelry as well as…read morehad multiple watch battery changes. I went today to get a watch battery changed and was told there were changes to the cost. if I wanted to leave my watch for a few days it would cost $25, or if wanted it done while I wait it would cost $50. I left and actually was greeted with smiles at Cornell jewely which cost me $28 and I was all set within 10 minutes. I feel bad for Forsythe but, I will not return and I will buy from Cornell or from my town in Florida.... you guys missed that calculation... bye

What they charge for the same day watch battery is ridiculous. I will be going somewhere else for…read morenow on.

If you have old/unused jewelry or, in my case, dozens of watches acquired over 30 years, then this…read moreis the first place that you need to visit when the time comes to clean things up. Polite, professional, prompt and very fair estimates. I could not be more satisfied with my experience with this company and I'll be a return customer. Mark

Although the staff here are very polite and I was able to get my engagement ring resized in about…read morean hour or so, I noticed a few minutes after we left that there were scratches and gouges all around the band that were very obvious. I did not notice this initially due to only being concerned with the fit. While I was immediately invited back to fix it when I called to inform them that they scratched my ring and it was then buffed out - I am still confused and disappointed that they would cause damage and not notice what happened before they gave it back the first time. The ring has lost quite a bit of its white gold look due to having to be buffed and will have to be re-dipped already - and I've only had it for a few months. I hope they learned to pay closer attention to their work and unfortunately I will not be using their services again.

My husband bought my engagement ring from a referral from a dear friend from MJ Gabel. I get so…read moremany compliments on it. I love they listened to my husband on what I was looking for. We went back for the wedding ring together and they had a perfect match. I periodically go back to have them cleaned. Here is a picture of the before and after from them cleaning them. Anne is so friendly and her attention to detail is outstanding. They give you their undivided attention. I fully recommend them.

MJ Gabel helped grade, appraise, and sell my loose diamond. Anne in particular was so helpful and…read moreher knowledge instantly made me think I was making the right choice. I would HIGHLY recommend using them, true professionals!

Dropped off a tangled and broken necklace for repair…read more The staff were friendly and kind. The necklace is a gold chain with an opal and diamond pendant which was a gift purchased at Costco (yes Costco). While evaluating the jewelry, they were very kind and didn't bat an eye when I said where it was purchased and provided the estimated value. It took about two weeks to get back. While waiting in line, another staff member took my ticket (yay me for not loosing it) and got my jewelry. Which was untangled and put back together perfectly. Note: they are closed on Mondays. I learned that the hard way! They also have a nice selection of jewelry but I tried not to look at too much!

Note: this review is in regard to the shop's watch selection…read more The staff was friendly and professional, but with mid-tier to entry-level luxury watch ADs, there are higher expectations. When I walk into an AD for Omega, Grand Seiko, Cartier, or Tag Heuer, I have certain expectations for my AD. Unfortunately, Mann's Jewelers did not meet these expectations of going above and beyond. If you know what you like and do not enjoy outside input, it is perfectly fine to purchase your watch from here. But, in my opinion, half the fun of watch shopping is explaining your desires to your AD and watching as they find a piece that meets or even exceeds your expectations. Unless you are deeply attached to Tag or Accutron, I would highly recommend also stopping by Cornell's (which is nearby) to speak with their highly experienced and knowledgeable sales folk.

I brought a ring to sell to a jewelers on East Ridge and got a price . I had no idea what it was…read moreworth . Then i went to The Source on West Ridge Rd and I could not believe it . They gave me Double of what the other place offered me . Thanks !!!

I am sort of locked into this place for life...... my husband purchased my ring from here and it…read morehas a life long plan of cleaning and maintenance. With that said, I saw 2 cars in the parking lots on a Monday night while leaving the mall and thought, sweet, I can just pop in, no lines, no waiting. As customary, I signed in at the podium and waited my turn. While waiting I noticed 5 women working behind the counters, but only 2 were with customers. I continued to wait.... and wait.... I watched as one lady decorated a small Christmas tree and 2 other women fiddled-around behind the counters. Finally, one of the customers leave..... and...... nothing........ I wait. THEN, Helen approaches me, she says, "Hello, is anyone helping you?" I said, "No". She said, "someone will be with you shortly." I said, "Thank you for acknowledging me." (I was pretty mad and I know it sounds snarky... but I meant what I said, "thanks for acknowledging me," as in, I am a person and a patron). Helen went into the back to file some paperwork etc...... Turns out.. I waited 10 minutes total, but it felt like FOREVER... Anyhow... Helen reappears and she is ready to wait on me. She was very nice and informative and super smiley. But overall, I was not satisfied with being ignored. Anyone of those 5 ladies could have looked up at any point and said a simple "Hello" when I walked in and signed my name on the list. SO, That's what I call super customer service !(please note sarcasm).

We worked with Nick on having a tanzanite reset for our 40th wedding anniversary. He was extremely…read morepatient and made some suggestions I would never of thought of. I am absolutely delighted with the result. It is beautifully made and stunning. I would highly recommend Crown Jewelers and Nick.

Excellent, trust them with all my jewelry! If I need ring sized, prongs redone or to buy a…read morespectacular piece for my family or myself! It's been in their family for many years! Also I received a gorgeous estate ring for Christmas! Couldn't be happier with it