Very friendly staff. They are the Omega AD in the area and have a good selection. I've visited with a friend who bought a Speedmaster, then again on my own. Each time I told them I was just looking, not buying but they still gave me great service and attention. Last time they had some pre-owned Rolex models. All priced correctly and the staff was very knowledgeable. This would be the only place I'd go for used Rolex, Omega, Oris, etc... Definitely worth the drive from Buffalo. read more

ADs come in varying qualities, and there are some you have to be wary of, whether because of rude staff, poor service, or bad pricing. Cornell's does not meet any of those criteria, as they do an amazing job offering you options from mid-tier to luxury watches. Their salespeople are warm, welcoming, and knowledgeable, and their presentation alone makes it worth visiting. In addition to the brands they are ADs for, they also have some nice pre-owned pieces! read more

Friendly courteous and treat you like family. The showroom is spectacular and the in person experience is worth a visit. Rochester is lucky to have this store. Go here before making a decision. read more

I have been a client of CORNELL'S since they were located in the Temple Building. A legacy of 100 years -David,Olivia, Michael are like close friends always kind and generous with advice to guide in your purchase. Many years & now enjoying Michael & Morgan as my counselors. You will know your decision is the perfect fit for your circumstances. read more

I went in to look at the new 2021 Omega Speedmaster in person since Cornell's Jewelers is the only Authorized Dealer in the area. No prior appointments necessary and we just walked in. You do have to check in at the door, but we were greeted immediately. The showroom was pristine and well-lit. The saleslady was pleasant and took us to the Omega watch display case quickly. The watch looked amazing and we asked about pricing. We weren't expecting much of a discount for a new 2021 model watch. However they offered a $400 discount right off the bat. To be honest, I wasn't expecting Cornell's to be flexible with pricing at all. I ended up buying the watch from an online retailer a friend had good experience with (and also provided an ever bigger discount). However, I were to shop local and needed to see the exact watch in person, I would have gone back to Cornell's Jewelers. read more

We live in Watertown NY. Last year we were visiting Rochester on our 30th anniversary, and we stopped in to get the battery in my Michael Kors watch fixed. While we were there we looked for a new chain for a heart we bought at Tiffany's in New Orleans a few years before. I needed a sturdy chain, and Morgan was lovely and sold us one for about $450.00. In the past few weeks the chain started to turn black, and it also turned my neck black. I went to a local jeweler who said that was the best it would ever be (knowing that a year ago I would not have bought it). We were in Rochester today, and we stopped in to Cornell's. I wasn't dressed to the nines, and neither was my husband, as we had doctor's appointments. Initially, I was treated "okay" while they looked at my husband with glancing eyes. He went back to the car, and the woman who waited on me looked at the chain and said she would put it through the ionizer and she'd be back. When she did, the chain was 'a little better' but not like we bought when we got it, and then she made a mistake.... The clasp broke off, in her words "it was rusted". Now, silver does not rust! So she took it back to the jeweler and they replaced the clasp. I questioned her about 'rusted' and she said, " OH , I meant tarnished!". Then she said I must have well water in Watertown -- we don't -- and maybe I was taking a medication that caused it to tarnish. Maybe - just maybe - it was a defective piece of jewelry??? She made it sound like "I" was at fault. To say I am @#$@5@ off at them is an understatement. If I would have known this would happen I would have NEVER bought it. Then to backtrack and say "no it wasn't rusted, it was severely tarnished".... that doesn't work. I used to have respect for them... not any more. BUYERS -- BEWARE!! Unless you are buying a pair of earrings for $24,000 be prepared to be looked down on. Sad -- guess they won't want my $$ again! read more

Trish was amazing- she helped us start to finish. Helped us looking for the perfect ring for my fiancé, he has a injured finger and it would rub on his ring finger. She was patient while he tried on every ring! We found a ring in silver and Michael came over and recommended rose gold. IT LOOKS AMAZING. Perfect with his skin tone! Really happy with the whole experience! read more

Cornell's Jewelers - Jewelry Near Me - Rochester, New York

very horrible company. no communication between employees, and constant lying just so they don't have to work harder. bought a ring online and they refused to work with me because my billing address is a P.O. box. they then proceeded to lie to me about how my card wasn't charged even though it was. might not be a scam... but in my opinion... much worse. will yank your chain for weeks then pretend it's not their fault. read more

All time class act! I bought a Philip Stein watch from Cornell's 8 years ago, i love the watch I always get compliments on it! I now live in LA and only trust Michael and his team to maintain my investment. Sent it to them the other day for a new battery and factory seal.. 75$! I'm so happy to have my watch back in action for such a great price and fist class attention! 5 stars for Cornell Jewelers! read more

Hello Everyone... Wow! This will be a rarity as I'm usually doing reviews about Asian Cuisine. I want each and every one of those who Read my Review's to know that if you're needing to buy Jewelry, Please Buy from Local Dealer's. I I chose Cornell as it's Family Owned and for the fact that they're a Luminox Dealer. My wife and I were married 17 years ago June 14th 2003. We were headed to Marco Island, Florida this year, but due to Covid-19 we had to cancel our trip. I rented a House Boat somewhat locally instead. Back to Cornell's review... I make things interesting. I texted Cornell's and within a few minutes I received a response. After, chatting for awhile I asked, "Whom am I chatting with?" the response, "Michael" Michael and I chatted for awhile and I made an appointment to come into the store. I was greeted by a young guy named Jamison, and he proceeded to walk me back to where the time pieces are, so I could select my Anniversary gift to myself, I've been wanting a Luminox Watch for many years. Jamison was very knowledgeable of the product and allowed me to try on a few that I liked. I chose one and then headed to the main counter to look for something for my wife. Reluctantly I found something that she doesn't have yet. I've been buying her jewelry for years from Kay Jewelers in the Mall. I have bought several of the Jane Seymour collectables that have something to do with our fur kid Myriyah, she's now 9, and she's a Lab mix. It took me a little while to find something suitable for my wife and I had help from Jamison and Jennifer. Once I had everything they were gift wrapped and put into a very nice bag for me too present them when the time was right. Cornell's is Veteran friendly they offer a Veteran Discount. Today 6/6/2020, I texted Michael again and asked if I could exchange my time piece for one that wasn't there last week, when I made my initial purchase? I did inform Michael that it was still gift wrapped and I hadn't worn it. I upgraded to a Carbon Fiber watch which better suited my use. Everything went Superbly, it's Super Clean in the Store and I was able too meet Michael's Father and let him know I really enjoy his Commercial that air's during the Holidays. Michael, Jamison and Jennifer are always eager to make sure anyone that steps into their store is taken care of 100%, as I was made to feel that I was apart of their Family. Not pressured due to them making a Commission on a certain purchase like the Mall Jewelry Stores. Give Cornell Jeweler's a try, tell them Matt Burton sent you, and most of all Buy Local. Thank You to the Cornell Jeweler's Staff for making my Experience with you very informative and above all Professional. read more

My husbands family has gone to Cornells for many years. His grandfather and father recommended going there. From the very beginning I never felt welcomed there. Service was always cold and poor. I continued to go there as that is where my rings were purchased so any cleanings/ dips/ repairs were always done there. The last repair I needed was my band cracked at the bottom where it was previously re-sized. Cornell's said they needed to send it to the manufacturer to repair quote since they couldn't repair it. I had to pay $65 to ship it there and wait 2 weeks for quote. the manufacturer said they no longer make this band and need to put my diamonds into a new setting for $2500! All it needed was a quick Solder and redip. This was a complete money grab on all parts. I requested to come pick up my rings. When I went to pick them up customer service couldnt find them and had none of my information in their system. They then accused me of taking my rings elsewhere and that is why my rings broke. when I asked to have my serial number verified before to me make sure it was my diamond after being shipped back to manufacturer for over a month, I was given an attitude. I couldn't get out of there fast enough and never return. I brought my rings to a local small town jeweler and they fixed it for less than $300 within 2 weeks and it looked far more bright and shiny than it ever did leaving Cornell's. ashamed I ever gave them my business to begin with. read more

My husband bought my engagement ring here and we also bought our wedding bands from Cornell. I've gone on to purchase diamond stud earrings and a Michele watch for myself and a Longines watch for my husband at Cornell. I love the quality of everything we've purchased and think the customer service is superb. I work with Jennifer Bleecker as my sales representative. I also think Morgan is great, who often helps me when I stop in to have my jewelry checked and cleaned. Making a jewelry purchase is a big commitment as you'll have a lifelong relationship with the store. I stop in once a month to have my jewelry checked and clean and love going to Cornell as they have a convenient location, the store is beautiful, and they offer great refreshments while you wait. read more

Cornell's Jewelers - Jewelry Near Me - Rochester, New York

Super disappointed with my experience here. Initially I came in to see if I could have rings that belonged to my late mother resized to fit me but as I expected the rings were infinity rings so it's impossible to do that. So, our consultant offered to have a custom ring created utilizing the diamonds. I told her I wanted a ring I could wear everyday that was simple but my mom. 3 weeks after picking it up a diamond fell out so I brought it back. The new consultant told me this ring could never be worn everyday because the diamond shape is too delicate for everyday. 4 diamonds in the ring are cracked and I had to pay to get a new one in to replace the one that fell out. I would have never altered my moms original rings if I wasn't going to be able to wear this ring daily. Beware. They did not tell me any of this until after it was a problem. I spent $1800 for something I can barely wear. read more

Cornells Jewelers is a one of a kind establishment, from warm smiles to Coffee and freshly baked cookies Cornells will treat you with top notch customer service as soon as you walk through the door. Enough about the food though, the jewelry is absolutely extravagant, they have beautiful pieces for every budget. Our experience the first time at Cornell's was amazing, I went there for my fiancés engagement ring and was greeted by Jennifer Bleecker, Jennifer was wonderful, she created an amazing experience for such exciting time in our life. She will go above and beyond your needs and is truly excited to be working with you to find that perfect piece. I have and will continue to go back and work with Jennifer because she is amazing and so welcoming! She is the definition of customer service and deserves the best! The moral of the story is that if you want a wonderful experience shopping for Jewelry go to Cornell's. I highly recommend asking for Jennifer Bleecker as she is so kind and will do everything she can to help you. read more

"You are our Special Guest"... That was how I was treated today by David and Olivia Cornell, Trish, and many other store employees. I made an appointment with David to have him look at a motley collection of out of style jewelry from my family. He had helped my family several years ago with a larger collection of vintage pieces. I have absolute trust in his and his staff's expertise. David and his staff assisted me in repairing and repurposing a few items. I was given trade credit for some broken pieces. The whole process went so smoothly and I am relieved to reuse and repurpose items that have been sitting in a box for many years. Cornell Jewelers is at least in its third generation of owners. They have incredible expertise that you could never get from a chain store or online retailer. read more

Cornell's has been around a long time, and their experience shows. They're at the top echelon of jewelry stores in Rochester, period. Both classy and friendly, I've never detected a hint of snobbery from anyone. It doesn't matter what you're wearing or where you're from; you'll feel welcome at Cornell's. They've even got a playroom for kids to hang out while you talk business with a sales associate. While the interior is bright and sparkly and clearly expensive, nothing here feels pretentious. But the jewelry is stunning. There might not be an ugly item in the entire store. The sales associates take the time to understand your needs and somehow always come out with just the right piece. It's nothing like one of those mall jewelry stores where they thrive on volume. Even first-time jewelry buyers can be comfortable going to Cornell's... and most of those first-timers become repeat customers because of that great first experience. read more

For the last several months I have been working closely with Tricia to create an engagement ring for my significant other. Her professional approach as well as her knowledge and experience in the jewelry business were much appreciated. Considering that this was my first time navigating such a huge undertaking, Tricia made the entire process extremely easy. The final result was absolutely breathtaking! We used my grandmother's European cut diamond and transformed it into a Modern cut with a platinum setting. I would truly recommend Cornell's Jewelers to anyone! Thank you! read more

If you are looking for a watch in Rochester this is as good as it gets. I have bought a couple of watches from them and couldn't be happier. I always look forward to seeing Scott when I am looking for a watch or just getting ideas for the future. The knowledgeable and attentive staff seem to truly enjoy what they do and this makes for a great shopping experience. I will be back soon. David H read more

Ok, my watch needed a new battery so I checked Yelp, read a few reviews on this place and thought why not. Now as I have read other reviews I was not sure what to expect. But I brought in my Tiffany and Co. watch yes a Tiffany watch. Now I've had this watch for about sixteen years.. I also have another watch from them and a few others from other places over the years. I've kept this one out of sentiment. Ok so I walk in it's a stunning place. It's bright and light. Their diamonds are by Harts on Fire and they have some really beautiful things. Engagement rings, bands, earrings and all the rest that you would find in a good jewelry store. Now I will say this the most I've ever paid for battery in a watch is $10 and in all honesty that's about all you should pay. While I was there in the month of February it was donation based due to the fact they were collecting for a noble cause. That's fine the only cash I had was $8.00 I thought it was fair.. now Liz helped me out she was lovely and asked me if I wanted water or coffee while I waited. It was a nice experience but I found it odd to ask me if I wanted my 16 year old watch if I wanted it water sealed for $75?! For what?! I don't dive with my watch and hell I think a Rolex is pretty much set for 100 meters down?! That's my only gripe... also I found well.. to be clear I was not a mess but I was dressed casually. I brought out my watch, I have the original boxes and everything and in a way I was slightly being judged? Sad really... but when I asked about getting some of my crystal clocks fixed she told me about a place. She gave me a receipt and asked for my email and said "we have sales" I was like?! Listen I have purchased things at Tiffany's, Fred Leighton and Bulgari I've never been given the side eye or slight. So..will I go back? I don't know, but you cannot judge anyone you never know if someone is balling with $$ or broke as hell. If Tiffany's was close I would have gone in.. if you have a more expensive watch go in, if not there have to be other places. Maybe if I was getting a new anniversary band it would have been different. They have beautiful things but the slights were a bit much. They have parking.. it's down the street from Pittsford Wegmans enough said read more

I have only been to this jewelry store once, but my experience was extremely frustrating and I am glad I had the foresight to not give them my business. I own three watches - they aren't anything special. They are SWISS watches that are collectively probably only worth $200 (max) and I might be overestimating. All three batteries died right around the same time and there is no jeweler near my apartment to change the batteries, so I decided to bring them to Cornell's since they are located about half a mile away from where I teach in Pittsford. I don't know whether it was because I wasn't dressed like I owned a mansion in Pittsford, or because I wasn't looking to purchase jewelry, but one of the employees quoted me $75 - yes, $75 - PER watch to replace the battery and water seal. Why I need to have the waterproofing seal reapplied on watches that are only water resistant to 50m, I have no clue, but it struck me as odd. When I presented her the watches, she looked them over and gave me the price quote, to which I responded, "Excuse me? That seems a bit high for these watches. That's more expensive than what I paid for two of those watches. How much is it to change just the battery?" She responded, "$15." $75 for a battery replacement + waterproofing $15 for a battery replacement I'm a little insulted that anybody at any jeweler would quote such inflated prices. A normal watch battery should cost me, at most, $5. The only reason I couldn't change it on my own was because I do not possess the right tools to pry open the back cases. I told her that this was much too expensive and seemed quite a bit inflated - we're talking a watch change, not buying a whole new watch, which is what I might as well do when they quote you $225 of watch battery replacement fees! The bottom line is that my wonderful girlfriend brought the watches to a jeweler on the other side of town where she works. Total cost per watch? $6.14. I want to give them Cornell's the benefit of the doubt that the price was a standard price and not inflated because of my appearance or because I wasn't going to drop several thousand dollars on bling bling for my girlfriend. But I don't know how somebody can look you in the eye and tell you that changing a battery on a watch, with or without water sealing, is going to run you any more than $10 per watch with a straight face. Double check your prices before you go there as I'm not sure how much they inflate the prices on everything else in their store. read more

I've had very good luck with Cornell's and think they're a first class jewelry store. I bought my wifes Tacori engagement ring there and she bought my Diana wedding band there. I especially liked the woman that helped us with my ring but can't recall her name now. I wouldn't hesitate to purchase a watch from Cornell's. Top notch service and they carry all the best. read more

Came in for a watch battery replacement. Woman glanced at my watch and literally wouldn't give me the time of day. Said they don't service that kind of watch , offered no help to find someplace that does. Wasn't the kind of customer service that would make me want to go back. read more

I have never written a yelp review, but I decided I should after nearly 10 negative experiences with Cornell's. I initially went in to have a claddagh ring resized. It started out as a size 6.25 and took nearly 10 visits back and forth to the store due to some serious quality control issues the store has with their ring sizing process. The ring has now been every size between a 4.75 to size 5.5 due to multiple trials of every ring sizer they have in their store and even their custom ring sizing option. Each time the ring fit differently than the ring sizer did. On two separate occasions they sized it to a 5.5. One time it was so loose it nearly fell off and the final time it actually fit. My finger was not transforming into a different size each time I went to the store and it is unfortunate they do not have better quality control when it comes to ring sizing. Resizing a simple gold band on a normal shaped finger should have been an easy assignment but unfortunately they proved again and again that they were not up to the task. read more

My (now) fiance and I purchased my engagement ring and wedding bands at Cornell's. Liz was amazing to work with and she took her time with us (through the extensive selection) so we could find our perfect diamond ring and wedding bands. We looked elsewhere for an engagement ring, but were impressed with the style, selection and price! Liz always makes it an enjoyable experience, too! read more

Thank you Liz for a great experience. The quality & selection as well as your friendly professionalism was outstanding. We'll be back, for sure. read more

We had the pleasure of working with Morgan and Liz during our engagement and wedding ring shopping. Both were extremely informative and answered all our questions above and beyond what we expected. We ended up getting the engagement ring and a year later went back to look for wedding bands. Even though we did not end up getting the bands there (we used family rings instead) we were treated like family. Each time I visited my ring was cleaned and inspected for any loose stones at no charge, and the week before the wedding the polish was free as well. Loved my experience here and would recommend to anyone looking for quality service from people who really care! read more

Quality jewelry selection and atmosphere. Poor overall satisfaction with experience, staff, and final outcome.

A fantastic experience every time I walk in. Attentive sales people and an attractive, well lit, updated showroom. Top brands and quality gems alongside beautiful unique jewelry. The only places in Rochester where I trust my wife's jewelry to be repaired and watches to be serviced. read more

Cornell's Jewelers made the whole engagement buying process a breeze. My sales person Morgan makes you feel like you have known her forever and is very knowledgeable about the jewelry world. read more

I went in to have a repair done, and was very impressed with the speed and quality of the work. Janice was very friendly and showed me around the location. I will be sure to return for all things jewelry! read more

This worst the worst experience I've ever experienced in getting my Rolex repaired! Scott the watch associate/sales man fast talked me the whole time and gave me a agreed upon price, the when i was promised a 1-2 weeks for it to be done it took almost a month to recieve! So now when it came to paying for their service I was charged $300 over the original agreed price. So when me and Scott were talking about the total price he got very frustrated and walked away from me and ran in the back! Very unprofessional! BEWARE when you deal with Scott to get a watch repair done he will slick talk you and not tell you about any of their hidden fees! I do not recommend this place to anyone for watch repairs! read more

Poor service. The owners aren't aware of their customer dissatisfaction or they allow their salespeople to provide unsatisfactory service. I will not shop there again. read more

I drove in from Chicago (10 hours) to visit family and check out what Cornell's had to offer for engagement rings, not expecting to find something that would work in our price range. My grandparents have been buying from them for years though, so the chance to check out a high end jeweler was too good to pass up. The store itself is out of a magazine, with ample lighting, snacks and refreshments, and plenty of smiling faces waiting to help We were lucky enough to work with Michael, and he blew my fears out of the water. After a thoughtful and easy to understand explanation of diamonds, settings, and different considerations he asked me what I wanted. I showed a photo and we highlighted the characteristics I liked about it. Over the next hour he patiently helped me try on almost every ring in the store, appeasing the styles of everyone involved. Even though we had a lot of opinions, I felt like he understood that I was the one who would be wearing it, and definitely advocated for me. I ended up with a ring beyond our wildest dreams and memories that will last forever. Thank you Cornell's for making the ring of me dreams, and thank you Michael for making the dream reality! Can't wait to come back for our bands :) read more

I was today the first time in Cornell's Jewelers. I have to say I wouldn't go again! I came in with a diamond ring, worth of couple thousand dollars. The ring isn't from this store but my husband was a customer there, as he bought me a gift, so he recommended to me, to go there and let my ring sized, because it was to big. Well first of, outside temperature was about 8F freezing, the door was closed and I waited quoit a long time until someone opened. Ok, I understand a store like this need to be locked. I was greeted by someone, no idea who. I told her why I'm there. She told me she wouldn't be qualified to answer my question regarding sizing so she would send someone else to me. I was waiting over 30 min. until a sales professional came to me. She wasn't exactly very friendly and I felt that she is kind of denigrate my ring, maybe because it wasn't from them? I don't know, but I would expect more helpfulness or courtesy with a ring like that. She took it back to ask if they would size it and then she told me the ring couldn't get sized, the person wasn't feeling comfortable doing it. I asked her if they have rings similar to this one, but nothing came near to that. So, all in one, I do not believe that they are a first class store, waiting over 30 min to talk to someone is a NO GO!!!!!!!! read more

My fiancé and I have had nothing but the best experience shopping for our engagement and wedding rings at Cornell's Jewelers. We had the pleasure of working with Morgan throughout the whole process and were blown away by her knowledge, professionalism and hospitality. She made buying our rings so easy and we know we got great deals on amazing products. I have recommended Cornell's to all of my family/friends and would't recommend going anywhere else in Rochester. read more

This place is top of the line. They take you in like you're a guest and offer you water, coffee, etc. and really make you feel at home. Customer service is some of the best I've ever seen. This is also one of the best jewelry stores I've seen - their collection is top tier. I don't need to go to jewelry stores much, but I'm always coming back here. Michael Cornell is such a pleasure to talk to, and he ensured my watch battery was replaced in quite literally under a minute. Their extensive philanthropy with the Rochester community is just another reason this place is so great. They run a very effective family-owned Rochester jewelry store here. read more

This is based on their appraisal service. Cornell's wanted $175 to appraise a vintage watch. I was pressed for time, but still, I shouldn't have agreed. I was told I should get an appraisal based on what a new version of the watch would cost, and that I would have a very complete, professional, in-house appraisal. Turns out he was wrong on all counts. A new version of this watch would cost 3x what a vintage version would cost, and would triple my insurance policy rates. If the watch is stolen, I want its actual value, not the value for a watch I do not own - watches aren't like TVs when it comes to insurance. The appraisal he implied would be done by him was signed by a woman, and had grammatical errors in it. In retrospect, of course he wanted to do a "new replacement" - it meant looking at a catalog for a price instead of doing any research. So, now I know: don't be talked into a "new replacement" value for a vintage item and don't pay Cornell's $175 for what was probably ten minutes of shoddy work. But hey, when you tell them about your new insurance quote for the inflated watch value, they'll be sure to offer you a quote for their in-house insurance! No thanks. read more

I have been dealing exclusively with Scott Van Dusen at Cornell's Jewelers for almost 15 years now. I have purchased a many various items from him and also required his assistance in many different watch and jewelry repairs. I have never had a complaint about the service that Scott has provided to me, in fact, if ever there has been a problem with either a purchase or a repair that Scott has facilitated for me, Scott was always right there to work tirelessly until I was satisfied. I must admit I have shopped at many different jewelry stores throughout my travels both domestically and abroad and have never received the quality and dedication of service that Scott Van Dusen has provided me with during these many many years. Scott is extremely knowledgeable especially when it comes to watches. I can think of no other person whom I would trust implicitly with my most valued timepieces. Thank You Scott for All Your Years of Service not only to myself, but to the entire Cornell's Jewelers Organization as well!! read more