We called Scott for an estimate for a new fireplace insert and he was quick to submit a very fair…read moreestimate. Once the paperwork was completed, Scott and his team were on the job. Scott and his team are very professional, honest, efficient and work with integrity and great customer service. The team kept us informed as to the next step during the entire job. Our job was completed very quickly and it's beautiful. We will be recommending Mr. Chimney to all interested parties. Reg B.

I used to recommend this company to everyone based upon the techs who have shown up in the past, as…read morethey were friendly and very courteous. Naturally, I called and asked for someone to come out to look at my chimney flashing. The owner, Scott, came out to look. Needless to say, I will no longer be recommending this company. Scott was RUDE and argumentative today. I mentioned that the flashing didn't look right, when I meant the tar or rubberized coating, or whatever was originally used by the original installers. I used the wrong vernacular, and he sternly corrected me. I wasn't saying anything negative about him or his company, but actually paid him several compliments on his other employees. Scott came down from my roof and then asked me about a permit when it was installed. I informed him that as far as I know it was pulled, as Country Homes Power told me that they did. Scott then decided to lecture me on how I would know. (I found the permit and receipt of permit with my city). It was an authoritative tone. I've spent enough time in the military to understand when I'm being "dressed down." Then I asked Scott about the repair, and he said he'd get back to me but they were busy. So I clarified by asking him if he was busy the rest of the year, or just now. He then said that his company would not be able to do anything for me this year. He NEVER told me WHY my flashing needs to be replaced. His crew had inspected everything just a few months ago this summer and said everything was just fine. I called Mr. Chimney to get his name and was informed that he was the owner. The girl on the phone got defensive and said "I'M SORRY THAT YOU FEEL THAT WAY" in a snotty tone. I was calm and cool as a cucumber on the phone with her, as you get more bees with honey than you do with vinegar. But that was the end of that conversation. It's awful to say, as I really used to like this company, but I asked them to disregard and I won't ever be utilizing them again. And if the young office girl is reading this, try learning some customer service skills please. You NEVER tell a paying customer "I'm sorry you feel that way." I would have respected you more if you would have just said "Piss Off" and hung up. Customer service can and will make or break a company. Mr. Chimney clearly has some issues to sort out, as the owner doesn't know how to properly communicate with people. My advice to the owner, stay away from customers if you are going to behave in your current state, and let your employees deal with the company, as the ones who came out here before were very professional. Perhaps sir, you could take some cues from them...... *******ADDITIONAL NOTE******* CUSTOMER BEWARE: If you leave a negative review or call to complain, the owner Scott may threaten you with filing a false complaint regarding any animals that you may have. My dog is a Certified Service Animal with her own ID card that the TSA recognizes. She's actually a Disabled Veterans Service Dog and makes Lassie look more like Cujo, as she's the sweetest thing. I informed Scott (the owner of Mr. Chimney) that she was a Service Dog and that she was very friendly. She sniffed him with her tail wagging and like he was a long lost buddy. Hey, she's in her own home, not at work, right? I then I shoo'd her off so Scott and I could speak about my stove chimney. After I called the office to voice a complaint, I get this voice mail (see attached) that Scott is wanting to talk to me over the phone "man to man." Well, you can read it for yourself. This guy must have a couple screws loose upstairs, or perhaps he had a previous bad experience with animals? Scott made this personal by threatening to file a fictitious dangerous animal complaint against me. My dog never threatened him in any way. And this didn't come up until AFTER I called the office and stated that I'd be leaving a negative review. As Scott was leaving my Ring Camera shows me extending my hand, us shaking hands, and him leaving peacefully, and in one piece. This guy is unhinged, and he's supposed to be the owner????

PRO-fessional. Eron not only did an excellent job, he was a joy to be around…read more Thank You!!!!

Eron is the epitome of a professional. Called and asked if he could come a day earlier (!! Of…read morecourse!). Even though I told him he didn't need to put a rug down, he insisted. This is the second time we've used him and we couldn't be happier. We waited a little too long to have the chimney swept and it functions so much better! He always cleans up when he leaves. Wish all contractors had his skills and ethics. You cannot go wrong with using his services. And if you are a single woman, no worries. Sometimes I'll wait until my husband can be home because I get nervous being alone with a contractor, but no problem here. Feel comfortable calling him.

Service was outstanding. Kameron, was professional and thorough. Definitely would use them again…read more Which we have. Thank you so much

While cleaning our chimney, they let us know that they could also repair our roof. It was a relief…read moreto find someone local and reasonable to do this. They arrived on time, completed the work quickly, and double checked to be sure that we were satisfied with the job. They truly are A-1.

Excellent service Wonderful staff…read moreThx for the quick resolution to my issue. Always there when needed! Try them, you will be glad you did. Earl from Spokane Valley.

I have been having soot on my siding for the last few years from the gas fireplace Falco's…read moreinstalled for me. I took pictures a couple years ago and sent them to the service manager. He told me that was the way it was suppose to be. I have cleaned the siding myself or hired someone to power wash it for me. I I have it serviced by Falco's. I did the Preventive maintenance Oct. 23, 2024, just like I have in the past. After the Preventive Maintenance this year the soot was the worst I have eve seen . This year I took pictures and sent them to "Frost Fire Service" and asked if that was normal. He replied immediately and and said absolutely not. I made an appointment for him to come to my home. In fact I showed those pictures to my 101 year old dad and he took one look at it and said "Incomplete combustion". The owner of Frost Fire Service said, "your dad is right." He took my fireplace apart and showed me several things they missed or were doing wrong in their Preventive maintenance. Among other things: This is from Frost Fire's Annual Service and Cleaning: REPAIRED ELECTRODE SPARK CABLE END GASKET ON BOTTOM OF BURNER AT VENTURI TUBE, ADJUSTED MANIFOLD PRESURE AS IT WAS TO HIGH AT 4.9-IN WATER COLUMN, AND PROPERLY POSITIONED He also noted Because they did not use "BEST BUILDING PRACTICES WOULD HAVE HAD THIS TERMINAL CAP INSTALLED 24-IN BELOW THE VINYL SOFFIT INSTEAD OF 18-IN ESPECIALLY SEEING HOW THE NEAREST VENTILATION SOURCE IS 28-IN FROM CENTER OF CAP. He also suggested' "A VINYL SIDING STANDOFF ON THE EXHAUST TERMINAL SHOULD BE CONSIDERED". since it wasn't installed properly to begin with. I once more took pictures and the invoice with everything explained to FALCO's. I just wanted them to remove the soot this year because it was so bad and the tech caused problem.. Without looking at all the pictures I had or even coming to my home to look at it the service manager said it wasn't their responsibility. He said I should have called sooner. I clean the siding every year so there was nothing to see until after the stove was started and it accumulated like it did every year. The only time I am out where the soot is it is when I put my AC cover on in the fall and take it off in the spring. I turn off the gas fireplace every spring and have them service and start it in the fall In fact right after the service was done by them I called thinking the flame was too high. They emphasized it was done properly and if the service man came back there would be another service charge. I cancelled the appointment I made to have him come back because their answer is always "that's the way it is suppose to be and it was done right." Didn't need another $200.00+ service call. I notice a lot of other people have the same reaction from Falco's. All I was asking from Falcos was for them to clean the soot mess their tech created. I didn't want anything else. . i just want them to send someone out to clean my siding and soffit. There was a silver ling to this mess. I found Ryan the owner of "Frost Fire Service" that cares about the customer and does a thorough job for Preventive maintenance. I watched him just as I have watched Falco's tech. They were in and out and checked boxes they did things they didn't. I was a loyal customer for over 30 years with Falco's. We loved their nursery and they installed a free standing gas fireplace for us before. We got parts from them "thermo something". The pictures show all the soot on the side of the house and soffit, the soot on the windows of the fireplace that accumulated in just 6 months. It shows debris that shouldn't be there. burn from gasket that needed replace that should have been noticed. How the logs were placed by Falco and how they should of been place to avoid covering up "air holes?"

They were recommended by another company. Had them rebuild a fireplace surround and hearth. The…read moreproblem is that instead of constructing a standardized opening, they snugged it around the existing insert. Leaving me with a 22" wide opening that will require concrete cutting when I need to replace the insert. Didn't discover this till Falco's came out to do maintenance on the insert a few months ago. I told him Woody's had done the install, and he just rolled his eyes. Don't mind paying for quality, but they are certainly not it. I was unimpressed with the customer service and the quality of the workmanship at the time of service. I decided to let it go, because I just wanted to be done with them. When I discovered that I'll actually be out more $$$ because of them when I replace my insert, I had to speak up. BUYER BEWARE!!!!!!!!! Hey, Troy. Enjoy your "overall 90% customer satisfaction rating" while it lasts.

Gotta love it when the owner reviews himself and gives himself 5 stars. Troy Parker is positively…read moreclueless with what he is doing. He told me I could put two wood stoves on one pipe if the pipe was a 10 inch pipe. If I had used this setup, I would have most likely burnt my house down. He was extremely unprofessional when I questioned the work I was seeing (nails driven in like a 5 year old did it and a boom truck that had one foot half off the concrete pad) - told me to go drink a glass of wine and relax. His workers (who had been working for him for exactly one week) broke a huge hole in my basement wall as well as breaking a huge picture window that is going to cost a fortune to replace. He has changed the name of his corporation numerous times because owes money to the state of Washington for taxes. He has now made his wife the listed contractor on his new corporation, a foreign limited liability corporation. I had to have the whole set up removed and redone and am out approx $15,000. Stay FAR away from this shyster.

Half the Price / Half the Service. I was "ghosted" twice. Two times he was a no-show. No call, no…read moretext, no show. Day drinking? Who knows. Very frustrating and disrespectful.

On July 30, 2024, I made an appointment to get my chimney cleaned on August 20th. The day before…read morethe appointment, I received an email from Shawn Hagen informing me "that due to all the hot temperatures we had in July and beginning in August we fell about 2 weeks behind schedule." As a result, my appointment was rescheduled for September 10th. On September 10th, no one from Valley Chimney Repair and Cleaning showed up and I did not receive any type of notification from them regarding their no show. My follow up telephone calls and emails to them received absolutely no response. This is a very unprofessional way to conduct business and I cannot recommend them.