Had a problem with the wood stove air control lever, spoke to Ben and he quickly set up an…read moreappointment to get it fix. Jake showed up on time and quickly took care of it and replaced it. Jake is a courteous and knowledgeable tech. Quality stoves is the best place to get a wood stove. they are a great company that takes care of all your needs in-house, no subcontractors. Great job!!!9

Excellent , friendly service. James did a great job with great information. Very inviting and…read moreorganized displays with multiple home service options.

I've used Blacks gutters on three different projects. Excellent work! They matched colors…read moreperfectly. On time. Extremely professional. Quick and quality work. They guarantee their work. Reasonably priced. These guys are the best in the area in my opinion. They won't let you down.

Sage Heinz just completed by far the most thorough chimney sweep we've ever had. From cleaning…read morefrom the top of a two story roof to the scrubbing and cleanliness inside. Sage was top notch and I highly recommend him for all your chimney and fireplace needs.

We had Lance Griffin come to the house for an annual check on our air conditioning unit. He took…read morehis time and explained exactly what he was doing and why. He is a nice and relaxed service member of Andy's which we have used for various things in the past. I highly recommend both Andy's and Lance.

Andy's serviced both my gas fireplaces and did a great job. In addition to the service, their…read moretechnician, Tim, was super helpful in helping me understand how to work features of my fireplaces I didn't even know existed.

Amazing knowledge, fixed our fireplace so quickly! Went above and beyond. Highly recommend Jerry to…read moreanyone that needs fireplace repairs.

Fair & honest! Jerry completed a diagnosis on our gas stove at no cost. While other companies…read morewanted to charge me $160 for one. He provided honest feedback with different options for us to take. Highly recommend if you are looking for a company with integrity!

Wanted to send special thanks to Falcos for the great service they did repairing our gas fireplace…read more Collin and Ethan were able to track down the problem, had the parts needed in their van and got it up and running the same day. They explained everything to us as the work was going on - so no surprise costs like we've experienced with other companies.

I have been having soot on my siding for the last few years from the gas fireplace Falco's…read moreinstalled for me. I took pictures a couple years ago and sent them to the service manager. He told me that was the way it was suppose to be. I have cleaned the siding myself or hired someone to power wash it for me. I I have it serviced by Falco's. I did the Preventive maintenance Oct. 23, 2024, just like I have in the past. After the Preventive Maintenance this year the soot was the worst I have eve seen . This year I took pictures and sent them to "Frost Fire Service" and asked if that was normal. He replied immediately and and said absolutely not. I made an appointment for him to come to my home. In fact I showed those pictures to my 101 year old dad and he took one look at it and said "Incomplete combustion". The owner of Frost Fire Service said, "your dad is right." He took my fireplace apart and showed me several things they missed or were doing wrong in their Preventive maintenance. Among other things: This is from Frost Fire's Annual Service and Cleaning: REPAIRED ELECTRODE SPARK CABLE END GASKET ON BOTTOM OF BURNER AT VENTURI TUBE, ADJUSTED MANIFOLD PRESURE AS IT WAS TO HIGH AT 4.9-IN WATER COLUMN, AND PROPERLY POSITIONED He also noted Because they did not use "BEST BUILDING PRACTICES WOULD HAVE HAD THIS TERMINAL CAP INSTALLED 24-IN BELOW THE VINYL SOFFIT INSTEAD OF 18-IN ESPECIALLY SEEING HOW THE NEAREST VENTILATION SOURCE IS 28-IN FROM CENTER OF CAP. He also suggested' "A VINYL SIDING STANDOFF ON THE EXHAUST TERMINAL SHOULD BE CONSIDERED". since it wasn't installed properly to begin with. I once more took pictures and the invoice with everything explained to FALCO's. I just wanted them to remove the soot this year because it was so bad and the tech caused problem.. Without looking at all the pictures I had or even coming to my home to look at it the service manager said it wasn't their responsibility. He said I should have called sooner. I clean the siding every year so there was nothing to see until after the stove was started and it accumulated like it did every year. The only time I am out where the soot is it is when I put my AC cover on in the fall and take it off in the spring. I turn off the gas fireplace every spring and have them service and start it in the fall In fact right after the service was done by them I called thinking the flame was too high. They emphasized it was done properly and if the service man came back there would be another service charge. I cancelled the appointment I made to have him come back because their answer is always "that's the way it is suppose to be and it was done right." Didn't need another $200.00+ service call. I notice a lot of other people have the same reaction from Falco's. All I was asking from Falcos was for them to clean the soot mess their tech created. I didn't want anything else. . i just want them to send someone out to clean my siding and soffit. There was a silver ling to this mess. I found Ryan the owner of "Frost Fire Service" that cares about the customer and does a thorough job for Preventive maintenance. I watched him just as I have watched Falco's tech. They were in and out and checked boxes they did things they didn't. I was a loyal customer for over 30 years with Falco's. We loved their nursery and they installed a free standing gas fireplace for us before. We got parts from them "thermo something". The pictures show all the soot on the side of the house and soffit, the soot on the windows of the fireplace that accumulated in just 6 months. It shows debris that shouldn't be there. burn from gasket that needed replace that should have been noticed. How the logs were placed by Falco and how they should of been place to avoid covering up "air holes?"

Am shopping for solutions and options to upgrade the wood burning fireplace in a 120 year old…read morehouse, and had very enlightening and educational discussion with Alex of the Fireplace Center. Alex certainly helped me cut through the fireplace upgrade possibility clutter, and has a gift for doing that. I recommend the Fireplace Center and Alex to anyone exploring such options and finding them confusing. Thanks Alex!

Do not do business with this company. At first thought they were great. Alex was extremely helpful…read moreand friendly in the store. Helped us pick out a fireplace that met our needs, they came and removed our old one. Told us it should be about a week to get the new one in. After two weeks without hearing anything I sent this email to them. "Just checking to see if there's an update on our fireplace. The last I heard you were hoping for an arrival last week and an install the beginning of this week. Thanks." I never received a response. After a few days I called and talked to Ron. He told me they were still waiting on a few parts. I said ok, I would just wait to hear from them. About 3-4 days later I receive a check in the mail from them refunding my deposit. When I call to figure out what is going on, they tell me that based on the email I sent I seemed upset and they feel that they can't satisfy us. I have no idea what type of business they are trying to run, I just know that I am left stuck with a hole in my den that I've had for the past few weeks already that I now have to start the process all over to find someone to install a fireplace. Crazy.

Ryan was great today getting our fireplace working again. Very thorough and methodical. His…read moreattention to detail is something you don't find very often. I will never use anyone else.

Ryan is extremely competent with fireplace maintenance and also extremely helpful. He returned my…read morephone call and guided me through a solution to my fireplace problem. I have total trust in this guy.

Wood was packed and on time. Flexible pickups and the wood was dry and really burned great!read more

If you are looking for firewood make Rick your first call He is GREAT Full or 1/2 cord Variety…read moreof wood to choose from

I do not understand a star rating for this place of one. I would reserve that rating for Andy's…read moreHeating up the street. I have been looking for an electric fireplace and been to Falco's in Spokane valley and Andy's in CDA and this place twice. On my 2nd trip I stopped in to inquire again about electric fireplaces. Both Falco's and Andy's gave me quotes but this time Ironstone said "I can quote you, but Home Depot can give you great selection and at a better price". So I have one coming this Saturday from Home Depot. Kudos to Ironstone for passing up a possible sale when they stand to not benefit. Having the chance but thinking of the customer before themselves deserves some recognition which I am happy to provide. I read the one star review and it seems they did all they could to satisfy the customer. I, for one, do not agree with their rating and given my experience stated here, would not agree with that rating. You decide...

I called these folks to fix a home we bought with an Enviro fireplace. The home is only 5 years…read moreold. Even though they are the Enviro dealer, they said they absolutely could not service us because we did not purchase the unit ourselves.