We called Scott for an estimate for a new fireplace insert and he was quick to submit a very fair…read moreestimate. Once the paperwork was completed, Scott and his team were on the job. Scott and his team are very professional, honest, efficient and work with integrity and great customer service. The team kept us informed as to the next step during the entire job. Our job was completed very quickly and it's beautiful. We will be recommending Mr. Chimney to all interested parties. Reg B.

I used to recommend this company to everyone based upon the techs who have shown up in the past, as…read morethey were friendly and very courteous. Naturally, I called and asked for someone to come out to look at my chimney flashing. The owner, Scott, came out to look. Needless to say, I will no longer be recommending this company. Scott was RUDE and argumentative today. I mentioned that the flashing didn't look right, when I meant the tar or rubberized coating, or whatever was originally used by the original installers. I used the wrong vernacular, and he sternly corrected me. I wasn't saying anything negative about him or his company, but actually paid him several compliments on his other employees. Scott came down from my roof and then asked me about a permit when it was installed. I informed him that as far as I know it was pulled, as Country Homes Power told me that they did. Scott then decided to lecture me on how I would know. (I found the permit and receipt of permit with my city). It was an authoritative tone. I've spent enough time in the military to understand when I'm being "dressed down." Then I asked Scott about the repair, and he said he'd get back to me but they were busy. So I clarified by asking him if he was busy the rest of the year, or just now. He then said that his company would not be able to do anything for me this year. He NEVER told me WHY my flashing needs to be replaced. His crew had inspected everything just a few months ago this summer and said everything was just fine. I called Mr. Chimney to get his name and was informed that he was the owner. The girl on the phone got defensive and said "I'M SORRY THAT YOU FEEL THAT WAY" in a snotty tone. I was calm and cool as a cucumber on the phone with her, as you get more bees with honey than you do with vinegar. But that was the end of that conversation. It's awful to say, as I really used to like this company, but I asked them to disregard and I won't ever be utilizing them again. And if the young office girl is reading this, try learning some customer service skills please. You NEVER tell a paying customer "I'm sorry you feel that way." I would have respected you more if you would have just said "Piss Off" and hung up. Customer service can and will make or break a company. Mr. Chimney clearly has some issues to sort out, as the owner doesn't know how to properly communicate with people. My advice to the owner, stay away from customers if you are going to behave in your current state, and let your employees deal with the company, as the ones who came out here before were very professional. Perhaps sir, you could take some cues from them...... *******ADDITIONAL NOTE******* CUSTOMER BEWARE: If you leave a negative review or call to complain, the owner Scott may threaten you with filing a false complaint regarding any animals that you may have. My dog is a Certified Service Animal with her own ID card that the TSA recognizes. She's actually a Disabled Veterans Service Dog and makes Lassie look more like Cujo, as she's the sweetest thing. I informed Scott (the owner of Mr. Chimney) that she was a Service Dog and that she was very friendly. She sniffed him with her tail wagging and like he was a long lost buddy. Hey, she's in her own home, not at work, right? I then I shoo'd her off so Scott and I could speak about my stove chimney. After I called the office to voice a complaint, I get this voice mail (see attached) that Scott is wanting to talk to me over the phone "man to man." Well, you can read it for yourself. This guy must have a couple screws loose upstairs, or perhaps he had a previous bad experience with animals? Scott made this personal by threatening to file a fictitious dangerous animal complaint against me. My dog never threatened him in any way. And this didn't come up until AFTER I called the office and stated that I'd be leaving a negative review. As Scott was leaving my Ring Camera shows me extending my hand, us shaking hands, and him leaving peacefully, and in one piece. This guy is unhinged, and he's supposed to be the owner????

Easy to communicate with. Did a great job cleaning the furnace and ducts. Chuck also did a couple…read morequick fixes on our system for no extra charge. I'd highly recommend them.

We hired Chuck again after moving into a new house. I'm happy to say his prices are still low and…read morehis service is as great as always! He is the only guy I will use for my furnace and duct cleaning.

I hired Ark to do a retaining wall around my pool and it turned out perfect at a price that was…read moremore than fair. My son took an interest in the work that was being done and Michael was kind enough to let my son participate and teach him the trade. This was up and beyond was I expected. Sharing skills shows character. Thank you!

To sell our home we needed our chimney repaired and the moss removed from our roof. Contacted ARK…read moreChimney and they were on the job that very day. The quick response and reasonable price resulted in one less concern. Home sold...very happy.

Over 2 years later, we are once again calling Mark from Oakenshield to clean our wood…read morestove/chimney. He's thorough, fairly priced and such a professional sweetheart. My house looks cleaner after he's done! My husband and I agree that we could never use anyone else because he is the best! Love the work you do Mark!!! Thank you!

This is the second year I have used this business to inspect and clean our wood burning stove and…read morechimney.last year I called them (randomly) as my previous chimney contractor could not come out until December (we had been their customer for 4 years and the lady we purchased our home from used them for many years as well) Mark made time to come out and service our wood burning stove before winter set in. He was efficient, courteous, knowledgeable, cleaned up afterwards and all around pleasant. He replaced some of the firebricks (no charge) told me to order the firebricks that go at the top of the stove and her would install for me at our next cleaning (today) and again no charge to install them for me. I don't think he is the least expensive but definitely not the most expensive, (charges less than our previous contractor) Mark's dad normally takes calls and makes the appointments (he is older and very nice to talk to) I would definitely recommend Mark and his dad, great people to do business with! Thanks Mark!

Service was outstanding. Kameron, was professional and thorough. Definitely would use them again…read more Which we have. Thank you so much

While cleaning our chimney, they let us know that they could also repair our roof. It was a relief…read moreto find someone local and reasonable to do this. They arrived on time, completed the work quickly, and double checked to be sure that we were satisfied with the job. They truly are A-1.