Wanted to send special thanks to Falcos for the great service they did repairing our gas fireplace…read more Collin and Ethan were able to track down the problem, had the parts needed in their van and got it up and running the same day. They explained everything to us as the work was going on - so no surprise costs like we've experienced with other companies.

I have been having soot on my siding for the last few years from the gas fireplace Falco's…read moreinstalled for me. I took pictures a couple years ago and sent them to the service manager. He told me that was the way it was suppose to be. I have cleaned the siding myself or hired someone to power wash it for me. I I have it serviced by Falco's. I did the Preventive maintenance Oct. 23, 2024, just like I have in the past. After the Preventive Maintenance this year the soot was the worst I have eve seen . This year I took pictures and sent them to "Frost Fire Service" and asked if that was normal. He replied immediately and and said absolutely not. I made an appointment for him to come to my home. In fact I showed those pictures to my 101 year old dad and he took one look at it and said "Incomplete combustion". The owner of Frost Fire Service said, "your dad is right." He took my fireplace apart and showed me several things they missed or were doing wrong in their Preventive maintenance. Among other things: This is from Frost Fire's Annual Service and Cleaning: REPAIRED ELECTRODE SPARK CABLE END GASKET ON BOTTOM OF BURNER AT VENTURI TUBE, ADJUSTED MANIFOLD PRESURE AS IT WAS TO HIGH AT 4.9-IN WATER COLUMN, AND PROPERLY POSITIONED He also noted Because they did not use "BEST BUILDING PRACTICES WOULD HAVE HAD THIS TERMINAL CAP INSTALLED 24-IN BELOW THE VINYL SOFFIT INSTEAD OF 18-IN ESPECIALLY SEEING HOW THE NEAREST VENTILATION SOURCE IS 28-IN FROM CENTER OF CAP. He also suggested' "A VINYL SIDING STANDOFF ON THE EXHAUST TERMINAL SHOULD BE CONSIDERED". since it wasn't installed properly to begin with. I once more took pictures and the invoice with everything explained to FALCO's. I just wanted them to remove the soot this year because it was so bad and the tech caused problem.. Without looking at all the pictures I had or even coming to my home to look at it the service manager said it wasn't their responsibility. He said I should have called sooner. I clean the siding every year so there was nothing to see until after the stove was started and it accumulated like it did every year. The only time I am out where the soot is it is when I put my AC cover on in the fall and take it off in the spring. I turn off the gas fireplace every spring and have them service and start it in the fall In fact right after the service was done by them I called thinking the flame was too high. They emphasized it was done properly and if the service man came back there would be another service charge. I cancelled the appointment I made to have him come back because their answer is always "that's the way it is suppose to be and it was done right." Didn't need another $200.00+ service call. I notice a lot of other people have the same reaction from Falco's. All I was asking from Falcos was for them to clean the soot mess their tech created. I didn't want anything else. . i just want them to send someone out to clean my siding and soffit. There was a silver ling to this mess. I found Ryan the owner of "Frost Fire Service" that cares about the customer and does a thorough job for Preventive maintenance. I watched him just as I have watched Falco's tech. They were in and out and checked boxes they did things they didn't. I was a loyal customer for over 30 years with Falco's. We loved their nursery and they installed a free standing gas fireplace for us before. We got parts from them "thermo something". The pictures show all the soot on the side of the house and soffit, the soot on the windows of the fireplace that accumulated in just 6 months. It shows debris that shouldn't be there. burn from gasket that needed replace that should have been noticed. How the logs were placed by Falco and how they should of been place to avoid covering up "air holes?"

Am shopping for solutions and options to upgrade the wood burning fireplace in a 120 year old…read morehouse, and had very enlightening and educational discussion with Alex of the Fireplace Center. Alex certainly helped me cut through the fireplace upgrade possibility clutter, and has a gift for doing that. I recommend the Fireplace Center and Alex to anyone exploring such options and finding them confusing. Thanks Alex!

Do not do business with this company. At first thought they were great. Alex was extremely helpful…read moreand friendly in the store. Helped us pick out a fireplace that met our needs, they came and removed our old one. Told us it should be about a week to get the new one in. After two weeks without hearing anything I sent this email to them. "Just checking to see if there's an update on our fireplace. The last I heard you were hoping for an arrival last week and an install the beginning of this week. Thanks." I never received a response. After a few days I called and talked to Ron. He told me they were still waiting on a few parts. I said ok, I would just wait to hear from them. About 3-4 days later I receive a check in the mail from them refunding my deposit. When I call to figure out what is going on, they tell me that based on the email I sent I seemed upset and they feel that they can't satisfy us. I have no idea what type of business they are trying to run, I just know that I am left stuck with a hole in my den that I've had for the past few weeks already that I now have to start the process all over to find someone to install a fireplace. Crazy.

We had Lance Griffin come to the house for an annual check on our air conditioning unit. He took…read morehis time and explained exactly what he was doing and why. He is a nice and relaxed service member of Andy's which we have used for various things in the past. I highly recommend both Andy's and Lance.

Andy's serviced both my gas fireplaces and did a great job. In addition to the service, their…read moretechnician, Tim, was super helpful in helping me understand how to work features of my fireplaces I didn't even know existed.

We called Scott for an estimate for a new fireplace insert and he was quick to submit a very fair…read moreestimate. Once the paperwork was completed, Scott and his team were on the job. Scott and his team are very professional, honest, efficient and work with integrity and great customer service. The team kept us informed as to the next step during the entire job. Our job was completed very quickly and it's beautiful. We will be recommending Mr. Chimney to all interested parties. Reg B.

I used to recommend this company to everyone based upon the techs who have shown up in the past, as…read morethey were friendly and very courteous. Naturally, I called and asked for someone to come out to look at my chimney flashing. The owner, Scott, came out to look. Needless to say, I will no longer be recommending this company. Scott was RUDE and argumentative today. I mentioned that the flashing didn't look right, when I meant the tar or rubberized coating, or whatever was originally used by the original installers. I used the wrong vernacular, and he sternly corrected me. I wasn't saying anything negative about him or his company, but actually paid him several compliments on his other employees. Scott came down from my roof and then asked me about a permit when it was installed. I informed him that as far as I know it was pulled, as Country Homes Power told me that they did. Scott then decided to lecture me on how I would know. (I found the permit and receipt of permit with my city). It was an authoritative tone. I've spent enough time in the military to understand when I'm being "dressed down." Then I asked Scott about the repair, and he said he'd get back to me but they were busy. So I clarified by asking him if he was busy the rest of the year, or just now. He then said that his company would not be able to do anything for me this year. He NEVER told me WHY my flashing needs to be replaced. His crew had inspected everything just a few months ago this summer and said everything was just fine. I called Mr. Chimney to get his name and was informed that he was the owner. The girl on the phone got defensive and said "I'M SORRY THAT YOU FEEL THAT WAY" in a snotty tone. I was calm and cool as a cucumber on the phone with her, as you get more bees with honey than you do with vinegar. But that was the end of that conversation. It's awful to say, as I really used to like this company, but I asked them to disregard and I won't ever be utilizing them again. And if the young office girl is reading this, try learning some customer service skills please. You NEVER tell a paying customer "I'm sorry you feel that way." I would have respected you more if you would have just said "Piss Off" and hung up. Customer service can and will make or break a company. Mr. Chimney clearly has some issues to sort out, as the owner doesn't know how to properly communicate with people. My advice to the owner, stay away from customers if you are going to behave in your current state, and let your employees deal with the company, as the ones who came out here before were very professional. Perhaps sir, you could take some cues from them...... *******ADDITIONAL NOTE******* CUSTOMER BEWARE: If you leave a negative review or call to complain, the owner Scott may threaten you with filing a false complaint regarding any animals that you may have. My dog is a Certified Service Animal with her own ID card that the TSA recognizes. She's actually a Disabled Veterans Service Dog and makes Lassie look more like Cujo, as she's the sweetest thing. I informed Scott (the owner of Mr. Chimney) that she was a Service Dog and that she was very friendly. She sniffed him with her tail wagging and like he was a long lost buddy. Hey, she's in her own home, not at work, right? I then I shoo'd her off so Scott and I could speak about my stove chimney. After I called the office to voice a complaint, I get this voice mail (see attached) that Scott is wanting to talk to me over the phone "man to man." Well, you can read it for yourself. This guy must have a couple screws loose upstairs, or perhaps he had a previous bad experience with animals? Scott made this personal by threatening to file a fictitious dangerous animal complaint against me. My dog never threatened him in any way. And this didn't come up until AFTER I called the office and stated that I'd be leaving a negative review. As Scott was leaving my Ring Camera shows me extending my hand, us shaking hands, and him leaving peacefully, and in one piece. This guy is unhinged, and he's supposed to be the owner????

Looking for a masonry contractor willing to travel to Priest Lake. Not many choices out of…read moreSpokane, but Roger and Jamie weren't scared. Not only did they provide a competitive bid but they returned my phone calls, showed up on time, honored their estimate TO THE PENNY, and absolutely killed the craftsmanship. Our stone chimney was completed over a weekend, and easily exceeded our expectations. (and all of the walkers/joggers that stop to comment about it on a daily basis.) Roger showed up with his crew and set up camp on our property for the weekend. We thoroughly enjoyed their company and shared many laughs and stories around the campfire. When we had another masonry job recently, it was nice to have a "go to" team that we knew would be up to the task. Roger, Rafi and Jack showed up on time (again), delivered exceptional work (again), stayed with us (again) and honored their estimate to the penny (AGAIN!) If you are looking for a masonry/chimney or hardscape contractor in Spokane, or within a couple of hours (I'm talking to you Lind, WA) do not hesitate to give Jamie a call. You will not be disappointed. After all is said and done, I am 100 percent satisfied with the work (amazing), the price (less than one third of local bids), professionalism (return every call) and integrity (do what you say, say what they do) of Dobson Chimney and Masonry. But most of all, I am proud to call these guys my friends. "WHO DID IT?"

My 1909 home needed extensive foundation work, from crumbling mortar. Quote was prompt, scheduling…read morewas within a reasonable timeframe, workers were professional and courteous, mess was minimal and clean-up was thorough; final invoice was lower than quote because some areas needed less work. Extremely happy with this company, and highly recommend them!

Luke came out to inspect the chimney/fireplace on our duplex and was incredibly helpful with advice…read moreand next steps. We had it inspected and swept and he was very fast with great pictures and details sent to me. We very much appreciate this because we used a different company (Kodiak Home Pros) at first who setup 3 different appointments, missed every single appointment and called after the apt window to tell us. The 3rd one, I had to call since it was after the apt window and they just said "yes we can't make it maybe next week?" for a FOURTH apt. So very glad I ditched them and went with Evergreen Chimney Sweep. I will be using this company from here on out for anything chimney/fireplace related. Very fast, professional and detailed and I very much appreciate Luke's input and thoughts on our specific situation. Thank you for your work and efforts!!

Very knowledgeable, efficient, tidy, and kind. They came and cleaned the chimney for our wood stove…read moreand answered all of our safety questions. We've used Evergreen twice now. Once when we first moved in last year and again for the upcoming winter season. Evergreen will be our "go to" woodstove doctors from now on! I'm thankful to have found such a reliable honest company. One less thing to worry about!

I rarely write reviews, but my experience at The Grove has been so frustrating that I feel it's…read moreimportant to share. 1. False Promotions and Billing Issues When I first moved in, I was promised a $350 rent credit as part of a promotion. I was told it would be applied to my second month's rent (October). Instead, I was charged the full amount. After raising the issue with Diana, the manager, I was told to set up an account on a third-party site to receive "points" that could supposedly be redeemed. The process was confusing, never worked, and ultimately, no credit was applied. Despite repeated follow-ups, the issue has still not been resolved. Instead, I received multiple eviction notices for the same $350, even though they admitted it was a mistake. 2. Privacy and Maintenance Concerns The maintenance team does not respect residents' privacy or ESA accommodations. They knock lightly twice and then enter immediately, giving little to no time for tenants or pets to react. On multiple occasions, my roommate was startled when men walked into our apartment unannounced--even into her bedroom. The only "notice" provided is a slip posted on the door with a wide 9 a.m.-5 p.m. time window, which they insist is sufficient. When asked to give more specific warnings, they refused. Repairs are often incomplete, and damages (like leaks that ruined bathroom essentials) were never reimbursed. 3. Poor Apartment and Property Conditions We paid for an upgraded unit, but what we got was far from it. Upon move-in, there were stains on the floors and walls, torn furniture, squeaky bed frames, broken blinds, and doors that didn't close properly--all of which we documented. Now, The Grove is threatening us with $400 in damage charges for issues that were clearly preexisting. On top of this, reaching management to dispute these charges has been nearly impossible. Calls go unanswered, get redirected to dead lines, or I'm told Diana is "not usually there." The property itself is also poorly maintained. Despite paying fees for upkeep, the grass is dead, trash is left around, breezeways are filthy, and spills or debris (like oats dumped on the stairs) have been left for months without cleaning. 4. Overall Experience To sum it up: Promotions are misleading and billing errors are unresolved. Privacy is disregarded by the maintenance team. Units are in poor condition despite being labeled "upgraded." Management is unresponsive and difficult to reach. The exterior property is neglected and dirty. The Grove feels less like a community and more like a business determined to squeeze money from tenants while ignoring their basic concerns. I cannot recommend living here.

The location is great. lots to do in the area and friendly and efficient staff. The amenities are…read moreexcellent. Great for Eastern Washington University students.

Excellent work and quick response. Difficult to find someone experienced with laminate surfaces…read more Replaced damaged laminate and the desk looks like new again. Gerald was very professional, pleasant and went above and beyond to get the work done quickly. Highly recommend

We hired Gerald from Tramco to install cabinets in our basement kitchen. It was a great experience…read moreall around. The install quality was excellent. Gerald was very professional and easy to work with. He fit us into his schedule and the project was completed smoothly and affordably. I would definitely recommend their services based on this experience.