Tried the Smoke Pit take out service for Fathers Day and was VERY disappointed... in service, not food. Food was very good, and I know that providing service during the Covid restrictions is difficult, but I would think management would try harder to compete for business as restaurant start to open with limited capacities. I wanted to avoid masking and going inside so I tried to order by phone a day ahead to minimize time and use their pickup window, but was advised to use the online app. OK, that was fine, so I used the link on their website to a third party ordering app and placed my order. However, their 3rd party ordering app does not allow scheduling a specific time and shows the wrong day when placing the order. I ordered on Saturday for pick up on Sunday at 11:00 am. After placing my order the screen showed my order would be ready Saturday (same day) at 6:30 pm. I then had to call the store back and ask them to trace down my order and make sure they would have it ready on Sunday at 11:00 am. So much for saving time by ordering on line; it took twice the time it should... Upon arriving promptly at 11:00 am on Sunday, I stopped at the drive up speaker and waited on a response. After a few minutes of quiet, I realized their menu board had a sign that advised to go straight to the pickup window, but the sign had come loose on one side and folded down where it was unreadable. So I pulled up to the pickup window, advised the server about their sign and was told they knew about it, but had not taken the time to fix it. THEN she advised she could not give me my order at the pickup window and I would have to come inside the restaurant! SO MUCH FOR SOCIAL DISTANCING AND NOT HAVING TO WEAR A MASK!! I begrudgingly drove around and went to the front door with my mask on AND IT WAS LOCKED, WITH A NUMBER OF PEOPLE STANDING AROUND WAITING TO GET IN. I'm glad I had my mask with me. I called the store from my cell phone and was advised they would be opening the front door momentarily, which they finally did. SO MUCH FOR SAVING TIME BY ORDERING FOR THEIR PICK UP WINDOW!! I then had to wait inside in a crowd (which was not advised by staff to observe social distancing) while they traced down my order and brought it to me. I asked the server was she sure the order was properly filled which she confirmed. Upon arriving home, my order for chopped pork was only pulled pork. Yes, this is a minor discrepancy, but I had expressed my preference as it was a menu choice, and they failed to fill my order correctly. Couple this error along with all the problems and extra risks I had to take to patronize their business, and I would rate this overall experience as VERY DISAPPOINTING. Again, the food was good, but the service was very poor. I have previously bragged to friends about this restaurant, but it will be a long time (post-Covid days), before I try them again or recommend them to friends. SO SAD!!! read more