I spoke with Amy about a timing chains job. She said it would be at least a month. The Shop recommended a new engine because a timing chains job wouldn't fix the problem.
The car was dropped off the evening of 03/20/23. About a week goes by, and I called for an update. The car had just been pulled in to be looked at. Once they figured out the problem, the first warranty adjuster checked the car out and wanted them to do a timing chains job only. The Shop expressed their concern that this solution would only result to more problems. About a week or so after the adjuster came out, I called for an update and she says that they are waiting for a second adjuster. Communication between The Shop and the warranty company was not good at all. Throughout this process, I called the warranty company multiple times to find out that they were waiting on The Shop! A second adjuster was called out and he sided with The Shop with going for replacing the engine. GREAT NEWS! After about 11 or 12 days after finding out the engine would be replaced, I called The Shop to check on the progress of the switch. Amy tells me that she hadn't heard from the warranty company with the approval so they hadn't even started.
I called the warranty company to see what was going on and explain that the repair shop is waiting to hear from them and the representative replies with the date they called, who they spoke with, and the message they left with the person at The Shop. I called The Shop to let Amy know what was said by the warranty company and she apologized stating she didn't get the message. This was the first time. The call to the shop was made to The Shop from the warranty company about 9 or 10 days prior to me reaching out for an update. This happened twice! The warranty company reached out to The Shop about something else, but Amy had not received the message.
Once they started working on the car, all these suggestions were made about replacing different parts that would go bad sooner rather than later and it was just best they be replaced while the vehicle was being worked on. I agreed to getting new parts. On 06/14/23, the vehicle was ready for pick up. On my way home, the check engine light pops on. Huh? I called The Shop and made them aware. I took the car back to them the following Tuesday (06/20/23). They had the car for at least 10 days because I was out of town, but I had not received one call or text concerning the car and when I call them for an update Amy tells me I need to come get it to drive it to put some miles on it for the Modules to upload. Why they didn't call me, I have no idea! I get the car, drive it for about 120 miles and return it. She then texted me the next day telling me that I have to pay for a diagnostic on the vehicle for them to look at it. Why I would be responsible for that, I don't know but I paid. As a courtesy, I would think that they would have just taken care of it. The next call I get was Amy explaining that an airflow something valve needed to be replaced and the job was 13 hundred dollars. Okay! Do the job. The job was completed and when the car was picked up, the check engine light comes back on! At this point, it is 08/04/23 and they still haven't fixed the car correctly.
Finally, since I wasn't getting answers but getting charged, I decided to take my vehicle to Land Rover of Gwinnett to have it checked out. The issue was another valve. I called Amy to let her know what Land Rover said. She said they could take care of the valve, but I wouldn't even be able to drop the car off until the following Wednesday which would have been 08/16/2023. I decided to let Land Rover complete the job for a little under $300 and be done with it. The Shop had my vehicle for 137 days and I have paid out $5,930.21 to leave with unknown issues is extremely unacceptable. There is no way I was willing to pay for them to guess again at what the issue was and be incorrect about it. One 08/10/23, Land Rover completed the valve replacement and vehicle has no lights and is running just fine. Thank You Land Rover of Gwinnett! read more
