Mark the head technician is excellent. He always works on my car, and everything is always done right. Brakes, spark plugs, oil change... I only go to Service Outlet for work on my cars. Very happy with the service there! Been going there for years. Debbie P. read more

Too expensive for Honda Accord Service A. Also, staff at front desk was grumpy and inconsiderate. Not sure I'll return.

The Service Outlet always is helpful and provides professional service! I've taken my cars there for over 20 years. read more

Great as always. Friendly, efficient, and quick. Highly recommend. Been going for years.

Every time I go to the Service Outlet, I am pleased with the work. It is always done on time and the quality is excellent. Thank you, Service Outlet. read more

The Service Outlet has been our go to place for our Honda. I used to go to the San Ramon location but it's no longer there. The staff is friendly and the prices are very competitive. I also like the 10% off coupon it might not be much but every little bit helps. I always make an appointment and usually get a ride home which is a great service. They are very informative on the progress of my car and usually have it done on the same day. I would definitely recommend this place if you need work done to your Honda. read more

The Service Outlet is fantastic! Great communication, fair pricing, and take the time to answer questions when I call and need help with random problems. read more

As always professional and very good service. Very clean and well run. I have taken our Honda there for years.

My 2003 Acura TL-S has over 173,000 miles that my wife and I have put on it since new. The Service Outlet has maintained the car for over 21 years, first in their San Ramon location ( closed for a number of years) and now in Lafayette. It's not necessary to specify the types of routine, and sometimes not-so routine, maintenance they have performed but suffice it to say their expertise and fairness is top-notch. Mike Murphy, the Service Manager in Lafayette, continues their tradition of excellence. Their service is prompt, polite and professional-five stars for sure! read more

My 2011 Toyota Camry needed a new battery and I was unable to find the right battery. I went to several places with no success. Also my check engine light was on. Mike provided the best service. He was able to find the battery and had it delivered the next day. He was able to correct the check engine light by replacing a sensor and determined the cause was mice eating at the wires in the car. He gave me suggestions on what to use to help keep the mice from eating the wires. I was very pleased with the work and highly recommend them. read more

I've been going to Service Outlet for years for regular service and am finally leaving a review because they generously waived a diagnostic fee and solved an issue with my 2013 Prius at no cost. I saw the temperature light on my dashboard come on within a week of getting regular service. I was worried there could be coolant leaking, but Mike and the team confirmed it's just that my hybrid battery is on its last year and I have options going forward. It would have been almost $100 to run the tests (very reasonable compared to Toyota Concord, for example) but I was told over the phone that it would be free. Mike waived the cost, took care of it within 90 minutes, and gave me a ride to and from my house. I was so pleasantly surprised and could not ask for better service. read more

Mike Murphy at Service Outlet provides extraordinary customer service! My repair warning light came on the day before a busy weekend. I called and Mike got me in for service immediately despite that it was last second and they were busy. read more

I recently switched to The Service Outlet and I could not be any more pleased. As a single lady car owner who knows nothing about cars, I really wanted to find someone I trusted, or at least felt trust worthy. Art, at the front desk, has helped me incredibly since my "Emissions System Error" service light lit up on my 2016 Honda Civic last week. He immediately pulled the error code off my car, did some research and came up with a game plan. He sent me to Honda first to see if it was just a software update. Honda charged me $200 to do a diagnostics and they basically told me that they don't know what it is. They recommended a valve adjustment for $325 and it that didn't work then they want to replace my fuel injectors for $1650. I brought this info back to Art and he told me that it's not my valves, that I'd be hearing a clicking noise in my car if it was. He also told me that is piratically unheard of that a car as young as mine would need new injectors. He also told me I would know if one of my injectors was bad. I'm having zero issues with the car, just the damn engine light, everything else is working and sounding great. I take very good care of my car. Art then came up with a new plan for me.....he really "doesn't want me to spend any more money than I have too". He's having me call Honda and request Goodwill Assistance, since this is not a normal issue on my car. He advised me on how to get what I want from them. He also called his friend at Honda Oakland and gave me that guy's advice. He's gone above and beyond for me over the last week, and hasn't asked for a penny! We'll see what happens, but I cannot recommend The Service Outlet enough! I will tell everyone an anyone about Art and The Service Outlet! Thank you ART!!!! XO read more

I am so happy I found the service outlet randomly because they more than lived up to my expectations. I'd taken my 2010 Honda Accord into the Honda dealership like an idiot and of course they charged me lots of money to do lots of things. When I got my car back, the issue was not fixed so I brought it back to the dealership and again, they wanted to charge me lots of money to do lots of things. I wanted a second opinion so I randomly found the service outlet on Mr Diablo. Everyone there was professional, competent, and knowledgeable. They ended up keeping my car overnight and gave me a rental car for FREE! They were so trustworthy and honest and I am so excited to have found my new car shop. The people at the service outlet fixed my car for HUNDREDS of dollars less than what the Honda dealership was going to charge me. I will NEVER go back to the dealership. Mike and his team were incredible!! read more

This car maintenance shop is the best! They are honest and efficient. They never try to oversell me on any repairs and their prices are better than the dealer. And they use manufacturers' parts! I highly recommend the Service Outlet in Lafayette if you own a Honda, Acura, Lexus or Toyota. Oh and the gave me a loaner car while they changed my oil! read more

Called to set up a service but when I got there and we talked about it, they let me know I was better off not bringing the car in at that point. So unlike most places that will have you do things you don't need, Service Outlet kept me from doing things I didn't need. I'll be back. read more

Steve the shuttle driver was efficient and safe and made the ride home pleasant for me. Thanks!

I've been going to The Service Outlet for almost 20 years now... I was sad when they closed the San Ramon location, but due to great overall history and experience, I have no issues with going to the shop in Lafayette. They have a great office team and mechanics, and I plan to keep going back (and back and back...). I highly recommend their services. read more

They keep our 2012 MDX w 171000 miles running great! Looking forward to working with these guys for the next 12 years!

I brought my car in because the check engine light was on. I was charged almost $200.00 for them to screw in the lid of my gas cap. I am 74 years old, living on social security. This is price gouging. Beware of this unethical behavior before you decide to use service outlet. read more

Huuuuge shout out to the guys at Service Outlet but especially to Art and Mike! I had originally gone to Jiffy Lube to get my brake pads and rotors fixed but they were very clearly incompetent and tried charging me $900 without even inspecting my brakes. Being a young woman in my 20's who knows next to nothing about cars, it can be really hard finding an honest and trustworthy mechanic because most shops will take advantage if they can tell you don't know any better. Not only did Art reassure me that they would try and do the most to try and machine my rotors before completely replacing them, but they were actually able to do that AND they gave me a discount for my brakes as well. Mike gave fast and friendly customer service and answered all my questions at the front! I love supporting local businesses, and I will definitely recommend Service Outlet to my friends! read more

The service outlet is top notch. Great service, fair pricing and they don't try and sell you things you don't need or make you feel pressured. A special shout-out to Steve for the ride to and from work while my car was being worked on. Steve was friendly, courteous and a great driver! read more

Requested 2nd opinion after dealership quoted a high estimate to fix air conditioner involving replacing valves. Service outlet found a dead rodent and nesting that obstructed airflow and cost was over half of the dealership estimate. The staff was quick and efficient. They also offer shuttle service to Danville which makes it so convenient. Hope they will reopen San Ramon location We are extremely satisfied with the results and cost. read more

These guys are awesome! I used to come here to service previous vehicles and then bought an Audi that I've sent sold. My latest Acura was due for service. I was able to book an appointment quickly and have my service completed early to make my trip on time. These guys went above and beyond providing me a loaner and service tips. Knowledgeable staff and reasonable prices make this place a home run. I would highly recommend to anyone that has a Lexus or Acura. Good customer service still exists! read more

The Service Outlet - Toby in my Acura - Auto Repair Near Me - Lafayette, California

Love this auto shop. Art is the best. Always so helpful and explains everything. He went above and beyond taking care of my situation. Thank you Diane C read more

Oil Change and Tire Rotation: More than twice as expensive as Big O (just down the block). Next time we'll know better, as that shouldn't be so.... read more

Love this place more and more every visit! The hatch struts on my Toyota Prius needed to be fixed. I emailed them to get a quote and they scheduled me for an appointment within a week. Art was very helpful on email, answering my million of questions. I came in at 8 a.m. and two of their workers knocked out my issue and replaced the parts within a half hour. With my super hectic week with work and prepping for camping, I very much appreciated it! They even surprised me with a discount which I very grateful for! Everyone here is incredibly friendly and helpful. I highly recommend them and will be back read more

I would like to start out by saying that I have over 40 years of experience as a mechanic working on Acura and Honda's exclusively. Due to a recent injury I am unable to work on my own vehicle. I've done extensive research within the industry, looking for somebody I could trust to work on my vehicle and my families vehicles. After talking with the service manager and service writers I knew that I now have a place to take my vehicles with great confidence. I couldn't strongly recommend this place enough and this is coming from an ASE certified Honda technician. I don't think you can get a more qualified recommendation. read more

My family has been using The Service Outlet for years for our Toyotas. Amazing customer service, efficient and flexible with appointments. I feel they have always been honest with what my car needs and all my options. Most recently my Rav4 had some unexpected repairs. They loaned me a car to get me thru the weekend and even brought my car to work to exchange them when the repair was done. read more

I have been taking my Honda vehicles to this location for years The quality of workmanship is outstanding. Art is such a terrific person to work with as he is an honest mechanic, who goes above and beyond in doing what's best for the customer - something quite hard to find these days. I highly recommend this Lafayette Service Outlet location for Honda service. Dave H read more

today I stopped in because my RX 330 sun visor pivot point detached from its 2 mounting screws. It hangs by 2 wires and only fits loosely into threads. Art came out and in 5 minutes was able to remove the screws properly and reattach the sun visor. Now it is so secure. Over time all fasteners loosen. they are my "go to" location for routine maintenance. I have been a long time and satisfied customer for many years. added bonus is the courtesy car ride to and from home for car pickup. read more

I've had Honda/Acura over 10 years in the Bay Area. Most honest and professional service I've ever experienced.

Update: They refunded the full amount, so I updated my review from 1 star to 3. Original review: Me and my wife brought the car for oil change and rotating the tires. They told me that they did rotate the tires and changed the oil and I paid $122.39. Later, I found they did not rotate the tires, although they did charge us for it, and told us repeatetly that they did do it, and wrote that on the receipt. I had to go there a second time the next day and I asked for a full refund since 1) they lied to me, 2) I wasted two days for a simple thing, 3) I wasn't sure if they did any work at all. The owner, Art Meaneafaiga at first refused to give me a refund. Later he only refunded $30, in cash, without any receipt. I still want a full refund because I am not sure if they did any work at all on my car. read more

I've been coming to the Service Outlet for years and they've always been so good to me. Their service is fantastic, their prices are great, and the turn around is quick. Just today I brought my Honda in because I noticed something drooping. Not only did they fit me in between the day's appointments, they were able to look at and fix it in under an hour... and they did it for free! I've never been somewhere that honestly feels like they just want to see you back on the road in a safe, well-maintained car. Not enough stars to rate them high enough. read more

For last four years I drove to this service without any problems.Before COVID in San Ramon service and after in Lafayette. All was correct and friendly. Last week I reserved appointment my daughters car only for check brakes. I understand that it process maximum 2 hours. When I arrived on service at 10p m. on Friday, man from shop, spoke me that service nor have a time for my car that day and all work they finished only Monday on next week. He didn't even apologize for not being able to do anything. It was my last visit in this service. read more

I have taken my 2005 Honda CRV to The Service Center from the beginning when I bought it brand new in 2005. I had been going to The Service Outlet in San Ramon until it closed, then started going to the one in Lafayette. They are the absolute best for my car and have always been so professional, giving options, and excellent car of my car. I would never take it anywhere else. I miss seeing Efrain so much and know he is looking down at all of us. Thank you for being such a trustworthy company. Warmly, Julie Buchanan read more

I have used the Service Outlet many times over the years. Last week I took my Prius there because the battery was dead, and I just replaced the battery. They called me about 15 minutes later to tell me the positive connection was loose and that was the problem (I installed the battery, oops). No charge. Another time I took my Honda there because I thought it needed a new timing belt. They call me and told me it did not need to be done (apparently, I forgot that I had done it at the dealership). Honestly is a huge part of choosing a place to service your car, and they have proven more than once to be honest. They also do good work, and the repairs that they have done have been very good. read more

The customer service here is over the top. There was a new icon lit up on our Prius dashboard. My husband had Service Outlet diagnosevthe problem. Turned out to be a failed fuel cap. No charge for their tiime! Who does something for nothing these days. We have enjoyed their good work many times over the years. Thank you, Service Outlet! read more

My husband and I have been always a loyal client to this place. It was sad to hear that they closed the San Ramon location couple of years ago we still drive all the way to this location in Lafayette. We always trust them however during my last visit it didn't quite feel good with the service provided. Asked for oil change and a front light bulb replacement which I provided the light bulb I was charged $189 for labor only It will be my last time to come to this place. read more

The Service Outlet has been a reliable place to have my car serviced for many years. They are always friendly, courteous and helpful. They do a great job on maintaining the car and also fixing it when need be. I have complete confidence in them and have never been disappointed. Kitty read more