We live in San Clemente and have always done our best to support local businesses; we hired The Screen Guy under the same premise.
Unfortunately we didn't have a good experience with the Screen Guy, for the following reasons:
Regarding cost: we noticed that for double french doors screens, The Screen Guy charges double the price of a single French door screen, which is not what other businesses do: they charge only once for the door mechanism, and for the screen material twice. This represents a significant unjustified cost increase at the Screen Guy over other businesses.
Regarding installation: when we initially contacted the Screen Guy business (spoke with Mia first, then with Coby when he came over for the estimate), we mentioned that we would only do business with them IF their installed screens cleared the door handles of the existing French doors. They assured us this would be the case. The matter was discussed three times, at the time of initial call, estimate writing, and the day of installation. What could be clearer than this?!?
We initiated business with them under the understanding and agreement that the screen would clear the door handle of the French door, and not hit over the door handle when closing.
However when Coby completed the installation, we were up for a big surprise and disappointment!!! The screen did NOT clear the door handle, which is against what we were told three times. When it's a bit windy and/or the door closes unexpectedly, the door handle bangs against the screen with risk of damaging it by ripping it off (which was precisely what we were trying to prevent from happening!!!!).
So now we paid for the installation of a very expensive screen door that we cannot use due to this installation issue.
Regarding customer service: besides the above two points, which are already significant, they inadvertently left a couple of spaces between the screen and the door, which allow insects to get in; this issue was due to improper installation; Coby promised to come back to our home and fill the holes for us. Sadly, it never happened! Hmmm
Update one year later: one year after this review was posted, NO ONE from this business called us to apologize for having misinformed us, misquoted, upped the price and lowered the quality of work. No one from the business offered to come back and fix the issues. This is a clear indicator of how little they care about their customers! read more