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Gainesville, VA

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The Running Store

4.8 (414 reviews)
Open • 11:00 am - 7:00 pm
Updated 2 weeks ago

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Neal E.

Stopped in to look for some new sneakers. I wanted to continue with the line of New Balance sneakers that I've been wearing - as they offer them in 2E sizes (double wide). I had forgotten if I was wearing an 11.5 or some something else. The associate was able to quickly check my purchase history and verify my shoe size - which was cool! I bought a new pair of New Balance Fresh Foam X 860 v14 sneakers in black. They fit and feel great! Service was good! Paid with Apple Pay! #TheRunningStore

Clifton 10
Michael K.

When into TRS this Sunday morning shortly after opening store was busy as always but still excellent service and attention to all customers. Parker helped me with the large selection of Hoka they have in stock and multiple color options. The value being a member of the loyalty program well worth if you don't shop often at TRS. Highly reccomm

Shoe and inserts
Thaddeus S.

My daughter is in Hawaii and needs a new pair of inserts for a marathon. Brady and Brenden were able to look up her purchase from a few years ago and match the inserts exactly. Additionally I needed a new pair of shoes for walking and cross fit and they hooked me up with a sweet pair of New Balance. Finally I bought the yearly plan for $30 and saved $31 on my purchase from my 15% discount.

My new Oofos recovery shoes.
Glenn M.

Nothing like getting greeted by an employee who has assisted me in the past. Parker remembered me from my previous visits, and as always, received the best customer service. I also like stopping by to check on new merchandise, specifically on my birthday month due to its perks to its pro-members. Besides the 15% off, I also received my gift towards a purchase of my new Oofos recovery shoes. Always a great experience:)

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5 years ago

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8 years ago

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Ian C.

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5 years ago

Always excellent customer service! Getting help styles in my size filters my choices and less time in the store.

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4 years ago

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6 years ago

What a great experience! I went to this place based on Yelp reviews and they didn't disappoint me. Great customer service

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5 years ago

Great store, with great customer service. Nick was a great help and very knowledgeable and was able to answer every question I had.

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6 years ago

Alisa was very helpful. She found exactly what we we looking for and was very patient.

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Page 6 of 11

The Running Store Reviews in Other Languages

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Review Highlights - The Running Store

“Yesterday we received excellent service from Parker, correctly fitting our 11 year olds with athletic shoes.”

Mentioned in 65 reviews

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Kohl's

3.5(23 reviews)
2.4 mi
•$$

I was pleasantly surprised by this Kohl's location! Wonderful selection of kids clothing, home…read moredecor and small appliances. The cashier was very helpful when we checked out too, making sure we got the best deal for the blender we bought. The store is also so clean and orderly! Something I have found to be lacking in so many other stores like it. Will definitely be going here from now on to pick up clothes for my boys instead of Target whose kid clothes have gone downhill. Might still stop into old navy and H&M for one off items and Nordstrom for anything high end needed. For their everyday gear, the prices and quality of the merchandise at this Kohl's can't be beat.

I wanted to share feedback from my recent visit to your store on Saturday, October 25, at…read moreapproximately 5:35 p.m. I typically use this location to return Amazon packages and have always gone to the designated area in the back of the store. During this visit, however, I was directed to the front instead. When I arrived at the front, the signage pointed toward Customer Service, so I waited there for a short while. I noticed several employees performing various tasks, including two at the registers. After waiting, I asked one of the cashiers for clarification. A female associate informed me that all Amazon returns now go through the main line. I mentioned that the signage was somewhat misleading, as it still indicated Customer Service, but her response was curt--she suggested I "take it up with Corporate" and explained they had several call-outs that day. While I understand staffing challenges can occur, I was taken aback by the tone and lack of professionalism in the response. I wanted to bring this to your attention so the situation could be reviewed, as it may reflect an opportunity for better communication and customer service training. Thank you for your attention to this matter. Sincerely, [Your Name]

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The Running Store - sportswear - Updated November 2026

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