We recently purchased a sectional in April 2011 from Harlem Furniture The Room Place in Rockford IL. . We started experiencing some problems with the sectional within a month. I contacted customer loyalty department and they were friendly enough but they had to send someone out to look at my issues. When he came to my home I showed him what needed to be fixed- he took pics but did not seem to happy to be there. He just said someone will call me within a week or 10 days. I called them back at customer loyalty and they had to again send someone out to look at the issues. I called them back and stated I was unhappy with the resoultion. I spoke with the Rockford store manager and he went out of his way to advocate for me on the resoultion so I wouldn't have to jump through hoops - this was great customer service. I then spoke with a high ranking official in customer loyalty at corporate who must never stop working because as soon as she heard about my issue she returned my call immediately at 7:00 pm on a Friday night!! AMAZING!! She was just a pleasure as was the store manager. They totally stood behind their product and warranties!!!!! We went back and picked out another set and they are scheduled to deliver within 2 days!! Not often enough do people give positive reviews when good things happen only when they have negaitive feedback. I want people to know Harlem Furniture not only stood behind their product but the customer service and customer loyalty was outstanding - I never had to argue or fight to get anything done. We all know things happen - furniture will break but it what happens afterward is what matters and they were there for me as a customer! They made a loyal customer out of me! read more

One star only because the system doesn't allow negative star reviews. Not only does the Sales staff lack basic product knowledge (here's looking at you Bryan), they lack the accountability to even admit they're to blame, instead blaming the problem on being confused by their own website. I understood the difference in product after 30 seconds on the site and I don't even work there. Told me the couches I was buying had three features, then delivered couches with only one (I spent over $5,500 on this). When I called to point out their error, they said I'd have to pay them another $1,350 to correct their mistake, and they'd do me the courtesy of not charging me to restock the couches they delivered in error! Diabolically unacceptable. They'll never get another penny from me, and I'll make it my mission in life to warn everyone I can about their inexcusable way of doing business. read more

I get that the pandemic has caused issues with supply chain blah blah blah, but can you please explain why an order is allowed to go almost a full year until it is delivered? It took me going into the store and basically yelling at the salesperson and then calling the company unethical because they are still selling the furniture we ordered on the website and pushing the dates farther and farther back. Then all of a sudden less than a week later our order somehow miraculously arrived. Fishy, huh? No one keeps track of your order if your sales person quits. No one in the office pays attention to what orders are late. We didn't hear a single update until we called in after our original delivery date wasn't confirmed. We've gotten a total of 3 phone calls from them in 11 months. If you're looking for a sectional they have a decent selection but not so much for regular sofas that recline. Most of what they have is very stiff and uncomfortable. Not conducive with chronic pain. They don't have much that manually reclines and that increases the price a lot to have power everything. We bought from The RoomPlace in the past but we won't be back after this experience. read more

As far a furniture I do like my furniture BUT the way they do business is shady . We ordered beds and living room , beds came and a chair a week later sofa, 10 days later love seat . Problem is the deal we made went to shit .because things were back ordered each item was a New purchase I guess they don't charge you for each item till it's delivered. . The bank they finance with is COMENITY BANK STATED CHARGING US FOR OUR PAYMENT $30 more then we agreed the bank would not listen or adjust . So get your furniture from somewhere else and DO NOT. Finance with them if you choose to go . Use a real credit card ... read more

I have now received my "NoUse" "NoLose" Warranty that I was convinced to buy ... my review of this is solid. Not only was it a useless warranty (therefore I did not use it and should have a $270 credit at the store),,, I do have a credit, but have to spend $499 to get it... way to get $229 more from a sale. I'll not purchase another piece of furniture from this retailer. This piece fell apart in 5-years. The response from customer care to my Yelp review was prompt, but that is the only thing they have going for them. read more

The RoomPlace - How am I not losing? - Furniture Stores Near Me - Rockford, Illinois

Very nice store, awful staff and an even worse product. We bought a living room set from here in March of 2014. The tables are essentially just for looks. They are so unstable. And our couches will most likely not last through 2015. They have not held up well at all. I am so disappointed with our experience here. I recommend you go somewhere else and purchase a quality product with a reputable company. read more

Horrible quality & staff dies not want 2 help u be satisfied there not trying 2 help one bit. They wanna make the sale then ur stuck with bad quality furniter. Do not go there! read more

This place is MORE than ridiculous we ordered my daughters bedroom set on May 1st the original delivery date was pushed back very quickly. Then the 2nd delivery date was June 3rd...on the 2nd no call or information about the next day for delivery. So WE HAD TO CONTACT them again and AFTER being called a liar they tried to say the date I was told was June 6th...but they were going to call us and let us know that it would be pushed back AGAIN!!! till June 27....weve had our fill with the horrible customer service and the ridiculous waiting time....WILL NEVER ORDER FROM HERE AND DEFINITELY NEVER RECCOMEND THIS PLACE TO ANYONE!!! read more

We recently bought a sectional from this store as well as a bunk bed and mattresses. We had shopped a lot of stores and were very happy with the sale price and also the free ottoman we got with our sectional! We love our sectional! My kids love their bunk bed and it is very well made. I have no concerns for their safety. The woman who assisted us was very nice and very considerate with he budget we wanted to stay in and very helpful. She got us the quickest delivery also. The delivery movers crew was awesome and quick as well as considerate in our home. They put every bring together quickly as well as moving them In the positions they wanted. They also cleaned up as well. Will shop from again! read more

Unless you like cheap furniture, lousy customer service & wasting your time, I'd stay away from The Room Place. I purchased two pieces of furniture: a sectional sofa and a dual recliner. The sofa started showing fabric wear within a month, but the filling seems to be holding up. The recliner had been the single worst furniture purchase I've ever made. The fabric on the leg rest ripped within 3 months....on both sides. The frame is now coming apart and it looks like (fill in the blank). Now, I've been dealing with their so-called customer service department since December 3rd, 2015. I've called no fewer than 16 times and have sent 40+ emails and got nothing but a runaround. I finally contacted the BBB and got a "so sorry" response, stating they would replace the item. I'm going to see how that goes later today. It took about 3 weeks but the Room Place finally agreed to replace my broken item. I exchanged it for another piece and now I am done with them. They will not receive my business again. read more

What ever you do don't pay for the so called warranty place they offer here it's a joke. Google the company it's guardian protection nothing but bad reviews because it doesn't cover anything. Waste of a money, I paid for a warranty I can't even use and a broken bed set I have to get rid of. So ridiculous that The Room Place does business with this company and even encourage you to buy the worthless warranty. Never buying furniture from here again . read more

Purchased furniture on 5/10 and told there is a. 30 day price match guarantee. Just days before scheduled delivery I found they had a 30% off store wide sale. At this point (5/19) I returned to store to get a price adjustment, but was told by that if they refunded the difference that I would lose my delivery date and have to reschedule delivery. I was then advised to return to store after delivery and refund would be applied to my credit card. The day after delivery (5/22) I returned to store and was told that the system showed it still on the truck and that I had to wait yet again as the only person that could process refund was out until 5/24. On 5/23 I called corporate to complain but was only transferred back to Rockford store. At this point they told me they would process refund without me needing to return to store. On 5/27 I called store again to check delay and asked for manager. He eventually called back but spoke to my wife. She tried to give him my number but he said he was going home and it would get processed. It is now 6/1 and I have not seen my refund nor have anyone contacted me. They are quick to take your money but that seems to be the end of their service.... Buyer Beware!! read more

Back in February I ordered furniture it's now April 24th. Lost all my patients for this conpany calling every few days saying our delivery has been push back a day, a week, another week. Don't buy anything from this store. They have rude phone customer service. Go somewhere else or a different room place. Good luck. read more

I bought a living room Couch an a matching recliner two and half years ago. I took out the extra insurance for an additional 100.00 dollars. The second year the light in my cup holder on the recliner would not turn off, called insurance company and they said was not covered. I said it's electrical,they said no it's not. Wouldn't fix it. Today called store about my warranty,cause my recliner mechanical's broke ,won't close all the way and clunks. I was informed my chair is only covered for accidental problems. What a joke. Will never buy from them again read more

I am really sorry The RoomPlace, but this is completely unacceptable. I purchased a couch/love seat combo from you about a year ago. The salesman told me that the couch was constructed well, and would last us years to come. I was also told that I would have my merchandise in 2 weeks. A month went by and they finally delivered the love seat. Another month and the couch was finally delivered. I should have known I was going to have problems, when I was lied to from day one. 2 months after receipt, the love seat frame split right down the middle necessitating a repair. Which I received after two separate requests for a repair person, within 30 days from the original call. In March of this year (about 10 months after purchase, and 8 months after product delivery) the arm on the couch broke, it took 2 and a half weeks to get it fixed. While the repair man was here I asked him to make sure the couch looked fine and that we did not risk more structural problems anytime soon. He said everything looked in order. Today my roommate sat on the couch and the frame snapped. This is ridiculous, if you are going to sell a product at least ensure that product is worth buying. I wish I could return the couch/loveseat but since it's been a year now, I'm stuck with terribly constructed, broken furniture. I am very dissatisfied with the quality of the merchandise you have sold me. The lies I was told to purchase said merchandise, and the fact that now that I have reached the end of my warranty I will most likely have to just cough up the money for another couch. Well, if I do have to buy another one, I can tell you this, it won't be from The Roomplace in Rockford, IL. read more

I went there 11-2-15 looking for a mattress and at first a guy talk to me but then went away and then a woman named Amber asked me i need help so she help me knowing I wasn't buying at that moment and i was leaving she gave me a her card ,So when me and my boyfriend went back later that night i asked for her she took the time to make sure we had the best mattress for us and talk us threw are buy ,so i gave her 5 stars read more

I bought the Julian sofa two months ago. It's already falling apart. The quality was horrible. Save your money and go anyplace else.

Oh, where do I begin... Last thursday I purchased a couch and a loveseat from my local store. I paid in full with my debit card, I bought a warranty plan for $89 and I paid an extra $65 for delivery, even though I live only 5 miles away from the store. I was told that they could deliver the set on sunday, and to expect a phone call on saturday telling me when they would deliver it. I got a phone call on saturday telling me that they don't deliver on sunday, and that they could deliver on monday. Only twenty minutes later, I get yet another call saying that they can't do it on monday either, they could do it wednesday. I was told to expect a call on tuesday telling me when they would be at my home on wednesday. On tuesday, I waited for that phone call until 3:30pm. I called their delivery department to see what was going on, and they said that they had no information on me AT ALL. They said that they couldn't deliver it to me until friday. At that point I completely lost it and told them to cancel my order. I had to go into the store to cancel and talked to the assistant manager. He only offered $50 off of my order and said that friday is the soonest they could deliver. I ended up getting my money back and went to another store to get my furniture. I would NEVER set foot in there again. read more

If I could leave zero stars, I would. I was shown a powered sectional and was encouraged to purchase the insurance also because of the powered functions. I waited almost 2 weeks to have it delivered. When the delivery men brought it in, I realized it was a manual set. I refused the delivery and the movers were very upset that they had to put everything back on the truck. I called The Room Place when they opened just to be lied to. The lady from the financing counter said that she told me that it was manual by saying duel reclining because that means manual. If you would have told me you were selling me something else then I would have told you then instead of now that I didn't want it. Plus how did me and my boyfriend come to this understanding if you told us otherwise? I'm so upset that I had to go back and forth yelling with someone over the phone about what me as well as my boyfriend were shown and led to believe we were buying. I was originally disappointed because I spent $2,600 and didn't receive what I paid for. Mistakes do happen, I understand that. I wanted to call to get a resolution of either a refund or getting the set I paid for. This review is really about how I was talked to over the phone and even yelled at. I would never, and encourage anyone else to never, buy anything else from here. Now I'm just hoping to not have any issues with getting a refund when I go in with my id. Even more so I'm really dreading dealing with the bad attitude that was on the other end of the phone. I wish I could have seen the 2 stars before smh. read more

A predatory company awaiting to take advantage of Chicagoans by lying and selling them low low-quality furniture. WOW, this company needs to be sued along with their partners in crime Guardian. First, both these companies are unethical and, in my opinion, un-American. To make a very long story short, I bought a 5K bedroom set ( Regency Collection) 3 years ago from the Rockford RoomPlace and I also bought the best warranty they had at the time. Well, My headboard leather is peeling and is becoming brittle. Anytime you touch around the areas that are peeling, the leather falls off. This is just not happening in one area, put is starting to pop up all over the headboard and footboard. The peeling starts off small then becomes increasingly bigger. 1st step was to call Guardian and submit a claim. My wife took care of this part and was rudely denied by Guardians claim department. Guardian refused to look at the problem and refused to help in any way. 2nd step was to call The RoomPlace and explain what happened. The Rockford RoomPlace basically said there was nothing that they could do and advised me to contact the corporate headquarters. 3rd step was to contact corporate headquarters in which the suggested that I send complete pictures of bed and head board and a description of what the problem was. After waiting several weeks for a email or call back, I called corporate headquarters again. This time, the CSR stated there is nothing that The RoomPlace could do for me and that it was my problem. Here is the email I sent to Corporate: Hi, I am emailing you today because of a problem I am having with my bedroom set that I purchased on 06/03/2014. Over the last month, the leather on the headboard is starting to peel or flake off and is getting to the point where if you just touch the leather around the peeling area, the leather will just flake off. My first step when I noticed the defective leather was to contact the warranty company. I purchased the best warranty available; therefore, I thought it would cover the problem with the faulty headboard leather. Unfortunately, when my wife talked with the warranty people, they were very rude and abrupt. The warranty company basically told us that they are not covering our claim and that we need to contact the Room Place where we purchased the furniture. My second step then was to contact Jim Reinders, the sales Manager in the Rockford Illinois Store where I purchased the furniture . I explained to Jim the problem I was having with the peeling leather and how my wife was treated by the warranty company. Jim explained that this matter would need to be addressed by Corporate in which Jim gave me the phone number to The Room Place Corporate offices. When I called corporate, I talked to a Customer Service Representative and explain what had happend to date and the problem I am having with the leather on my head board. I was told by the CSR to email pictures and a brief summery to the email above and wait till I receive a response. First, I would like to say I have been told by numerous people throughout this process that if I would have read the fine print, it would explained that peeling or cracking leather is not covered by the warranty or the manufactures warranty because of the time frame. My point is that the material is defective therefore the leather is peeling and cracking because of faulty material. Secondly, when someone spends over 5K on a bedroom set, they would expect such furniture to last longer than 3 years and be covered under the extended warranty when purchased. And my third point, If the Room Place believes that this issue ( peeling/cracking leather) should not be covered in any way, then The Room Place is knowing selling sub-par furniture ,that they know will fail, at extremely high prices. Therefore, my story needs to be told on twitter, Facebook, and on all social media platforms to inform the public about my experience with The Room Place and the type of furniture that they sell. Thank you and if you need any further information or need to contact me please call or email. Thank You, Scott West As a disabled veteran, I will be using my influence and status to make sure other veterans don't buy from such dishonest companies like The RoomPlace. I will also be contacting anyone who will listen to me, I am sick of getting ripped off by such sleezy companies. Feel free to contact me to support our rights as consumers. The only way to hurt companies like this is to hit them where it hurts, the pocket book. read more

This place is a rip-off. They sold us a crap family room set which fell apart within a few months. We also bough their extended warranty. When we went to get it fix since we had the extra warranty they told us the damage was from normal wear and tear. DON'T BUY FROM THIS STORE, THEY SELL CRAP AND THEY DON'T HONOR THEIR WARRANTY. IF I COULD I WOULD GIVE THEM -5 STARS read more

Sale representative lied about the return policy after ordering a "light gray"sectional online because they didn't have it in the store. We are now stuck with a BLACK sofa and customer service refuses to exchange for different sectional. Do not buy anything from this store! read more

The RoomPlace - This is the "light gray sofa". Nevermind that the wall behind it is actually light gray. - Furniture Stores Near Me - Rockford, Illinois

Horrible customer service! I purchased furniture 12 months ago and was convinced to add on the Protection Plan because it was a "great deal". I was told that if my furniture was damaged they would repair or replace it and if the merchandise was no longer available it would be replaced with a similar item or I would be reimbursed. Instead of offering to replace the item I was offered a $400 gift card (for a $700 reg price item) or a $200 check. They were not willing to adjust the replaced items price to fit the promo I received (as most stores would) and the gift card was on valid for 30 days. So they're giving me 30 days to purchase a new furniture set since there is nothing in the store that matches the other pieces I have because the line was discontinued. Although it was the SALES ASSOCIATE'S fault for selling me on the plan with FALSE details the store DID NOT feel responsible. The office manager gave me a fake apology for being lied to and said there was nothing they could do about it. I asked to speak with the sales manager and after 10-20 minutes of pretending they didn't understand why I was upset I was FINALLY offered a small resolution. He said he would ask the GM if they can extend my gift card to 1 year since that was the old policy. Although I DO NOT WANT TO SPEND ANOTHER PENNY WITH THIS RETAILER due to the lies told to increase sales and the lack of real customer service, I refuse to accept on $200 when I was TOLD that I would be reimbursed for the price that I paid if they did not replace or repair the item. I have NEVER experienced such horrible customer service in my life. I furnished my entire apartment through the room place totaling 6k and they now act as if customer service no longer matters since I made the purchase. They get their money and then it's screw you! I've gotten better service at Walmart! I'm interested to see if the GM will have any mannerism when we talk or if he will even take ownership for what has happened. And I'm curious to what will be offered. I would not suggest shopping at the Rockford location. The Room Place has beautiful furniture but you're better of buying furniture online so you don't have to deal with the store's team. read more

It irritates me that I can't give zero or negative stars for a review. Dealing with The RoomPlace has got to be one of the worst experiences of my life... To start, the first dresser delivered on Thursday this past week and was damaged in the box.. Okay fine stuff happens, I get it... Had they inspected the dresser prior to delivery it wouldn't have happened though... But it did, so whatever. Was supposed to be redelivered on Saturday, however when no one had called me by 8pm Friday night with a time frame I called and was told I wasn't on a truck until Tuesday and there's nothing they can do about it since I wanted the dresser inspected... "Cause that takes time you know" ((what the delivery service lady actually told me like I was making such a huge request of them))... So yesterday my dresser arrived, no call ahead to tell me they were in route as promised, but again whatever I was waiting on them anyways. I inspected my dresser in the street and it was perfect! So excited! Until the delivery guys tried to man handle it through my bedroom doorway and banged it all around. The already irritated driver thrust the delivery paperwork at me and said "sign".. I told him I wanted to look it over one more time before I did. Well sure enough they had scrached and scuffed it in several places. I pointed them out to the driver and he told me to just put it on the paper and sign. I told him I would like to call customer care regarding the damages with him there, and this man looked me dead in my face and said "I don't have all fucking day"... Needless to say he was immediately thrown out of my house... Mind you the ENTIRE time he was here the was either cussing at his helper/rider in Spanish. Now... I don't know a lot of Spanish, but I sure know the "dirty" words and this man was spouting all of the... So moral of this story is... If you're planning on purchasing from The RoomPlace, plan on getting damage merchandise, lackluster customer service, and getting cursed about/at in your own home. read more

The RoomPlace - Furniture Stores Near Me - Rockford, Illinois

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The worst customer service. We bought a 3,000$ couch and a 2000$ table. Took 8 trips to get our stuff. The couch is already ripping and scuffing. The chair part you put of the electric part broke. We called corporate and the store and they will not fix it. Of course we paid in full so they don't care they got there money. Will never do business with them again & we've told everyone we know not to either. read more

My husband and I ordered furniture from The Room Place in August of 2011 which we never received. We were called two months later and told the furniture was discontinued and we needed to pick out different furniture. We did find another set we liked even better and ordered that. We were promised the furniture by Thanksgiving. Never came. Then we were promised Christmas. Never came. I called weekly and was promised that it was on the way. Then the second week of January the store calls me, not to tell me my furniture was in, to demand payment on a wood conditioning kit for the original furniture that was discontinued. REALLY? Then we receive a call from a man stating that he was brought to the Rockford office to "clean up" these messes. Not only at The Room Place, but also Ashley Furniture. He tells us he will find out immediately what has happened. He calls up a day later and tells us our furniture will not be available until April 2012. We can either pick out new furniture or get our money refunded. REALLY?. So we go to retrieve our money, which of course will be mailed back to us in 7-10 working days, and your manager offers me a great deal. He stated that if I was still interested in the furniture, which I find out is no longer available, I could have the BROKEN floor model for 30% off. REALLY? Then will I am waiting to get my money back, a sales man tells an unsuspecting couple that if the buy a lamp tonight, one that I already paid for, they will have it by the 30th. Now how the hell does that happen? I haven't been able to get my paid for lamp, but they can have it by the 30th. Now I am not proclaiming to be a salesman, but I ask you this - Is this not a minny Pozzi scheme? 30% off a broken floor model. REALLY? Sincerely, A customer who will recommended you to any who never wants to receive their furniture or would like to sit on a broke floor model for 30% off. read more

Very disappointed. We ordered an ottoman but they sent the wrong one so we sent it back. Then we called to have the correct one delivered and they selected a date but when it came time to deliver they said they were sorry It couldn't be delivered until 2 weeks later. This is frustrating as you have to take time off work to be there. So fine we pick the other date. Got a voicemail today to confirm our delivery time just to get another message 10 mins later to say it was the wrong ottoman and would have to be delivered at another time! Do they not want our business!? I do not understand how this keeps happening. We are still dealing with this and I think I am just going to get my money back and take our business elsewhere at this point! read more

Three months after our initial order date and still no chest in our house. The delivery date has been extended three times with their customer service basically giving us a middle finger. So disappointed because we had wanted to purchase our dining room table set from there as well but now i will never set another foot in The Room Place. read more

We are a retired couple in our 60's and bought a Recliner, Loveseat & couch from The Room Place, the total was $1451.36, a lot of $$ to us. It certainly should last more than 1 year. It was bought 09/01/2014.We have called and called them for months and emailed pictures so many times, (they always say they don't get the pictures after sending them 2-3 times, they will finally admit to getting them. The main problem is there is hardly any stuffing in this couch, the TOP of the cushions are all way down on both sides , they look pushed in and are wrinkly looking. They did send a man out once, he said he couldn't get into the couch to put any in. That was untrue. So they finally sent another man who was certainly able to fill the one side of the top. Now these are the back cushions on the tops. This man admitted the couch had not been filled enough, but he couldn't fill the other one because he was told to only fill one. Now, not only is the other top on the other side unfilled, but the one he filled looks just as bad as it did before. They are trying to blame us, as I told them, we don't sit on the very top of the couch! We sit on the seat of the couch like anyone else does. We have no kids and no grandkids to sit on our furniture. They have been so cruel on the phone, I don't know what to do anymore. read more

First the positive-Sales Associate Mike was nice and made the beginning part of my shopping experience pleasant. All negative from there...purchased a chair (with power recline and audio) just before closing Friday night. Tested everything in store and had them show me how to install when I got home-everything worked great, only 2 cords to plug in. When I got home and unloaded there were 3 cords, one of which you could tell had been pulled out of the chair during the transfer from showroom floor to my van. I called at 10am Saturday morning to see if I could get the issue resolved. After being on hold for 30 minutes I was told there was nothing she could do for me that a sales associate would call me. I also e-mailed pictures to explain the situation. By 4:30 pm Sunday (more than 24 hours later) I still had not heard from anyone. So again, I called and spoke with who I believe was the supervisor, he said there was nothing he could do, so he would have a manager call me. Again 24 hours later I have heard from no one... In the mean time, I have spend 2 hours trying to "fix" the chair. This is valuable weekend time that I should have been spending with my family!!! I have found the problem and will now have to spend the money to hopefully fix a problem that was not caused by me! I had intended on purchasing 1 possibly 2 mattresses on Sunday, but due to no customer service I will be shopping else where for our mattresses along with a sectional that I had also picked out while shopping at The Room Place. I will no longer consider this store for any future furniture purchases and will not hesitate to share my experience with others! read more

We bought a beautiful living room set consisting of a couch, loveseat, and recliner in January of 2013. Supposedly leather. They are blistering and peeling and I am embarrassed to have them in my house. Of course Roomplace is not responsible, the insurance they sold us is no good, my blood pressure is up!! and I think this deal should be taken care of pronto.By Roomplace. My husband wants me to calm down and go with him to Gustafsons, a good furniture store, but I am so very angry. We paid over three thousand for this furniture and it lasted almost three years. No I would never use roomplace or slumberland or any of those places again. And of course being a hairdresser I can get the word out quicker than anything on the internet, and I will. read more

This place is a JOKE and sells very low quality furniture for top quality price. I will NEVER step foot back in the store and hope you don't either. After the long messed up delivery with our furniture less than a year ago, we have since had to have 3 pieces replaced. They will NOT do anything to compensate us with the hassle and the days I've given up to be home to accommodate this. THey have very poor customer service and very poor sales staff. They stalk you the whole time you are looking around. I felt like I was at a car dealership! Our manufacture warranty is up in less than a month and guaranteed that we will be using our extended warranty which means we will not get that refunded either. DO NOT BUY FROM THIS PLACE!!!! READ ALL THE REVIEWS YOU CAN!!!! I have not seen but a very few GOOD ones!! WISH I COULD GIVE IT A - STAR RATING!!! read more

Ordered dining room furniture for our new home THREE (3) months ago. We were called to schedule delivery for Friday 3/18. On Monday 3/14 mgr calls my wife and says we have the chairs but no table! It will be 3-4 weeks before we can get another one. They sold ours to someone else. This place is a JOKE!!! read more

We bought a beautiful sectional from here and they have changed the delivery date twice now. Apparently they don't have a concept of what it is like to take time off of work to be home to receive the delivery. When I spoke to the General Manager about this he asked me what I expected him to do!! He also suggested that I come in and pick out a different sectional which would not have been what I wanted. We also donated our previous couch prior to the first delivery date, so we were without a couch for over 2 weeks. The GM was so rude about the entire process. When I received the initial call about rescheduling, the associate said there was a tear in our sectional, the GM later claimed that it was related to the weather. The sectional was over $3500 you would think they would try a little harder to please their customers. read more

We went to this store to purchase a couch we saw on the flyer. we knew exactly what we wanted and did not want. We told our customer service person MANY times that we did not want anything but the couch and no warranty (as it was for a room where our toddler is and we are not worried about the condition, we just wanted a couch to fill the space) At the very end, we were given the paperwork that still had the ottoman on it but we were told it was NOT going to be delivered (all of this after telling them multiple times it was not wanted and after being in the store for a very long time when we knew exactly what we wanted when we walked in) needless to say, we got billed for the ottoman and are still fighting with them to get it taken off of our bill. If you want to purchase something from them, do it online so you don't have to be in the store forever and deal with all the back and forth to the desk(to end up with incorrect papers) and outrageously expensive warranties they try to sell you. A few clicks of a mouse online and you are past all of the stuff you do or don't want. read more

Wish it was possible to give this place negative stars. The room place should be listed under the definition for swindlers. Purchased a couch here in the beginning of May. Was pitched financing at 0% for 60 months, and if it was not paid off at the end of that term would go to 10.99%. Imagine my surprise when my very first bill contained a finance charge. Called the bank who handles their financing and they told me I was signed up for simply 10.99% financing. I work for a financial institution, I know how credit works and I never would have signed for that percentage with no promotional period of no interest. I could put it on my own 0% credit card if that were the case! Comenity bank offered to file a claim to fix it, but according to the rude woman on the phone at the Rockford store where we purchased the couch "I signed for that percentage." Their "sales manager" sold us the couch and explained the terms multiple times as ZERO percent. He also messed up half of the application including my social for the financing portion. Terrible experience. I've had better experiences with car salesmen. Never again. read more

Once again I've been duped by this company. Why do I keep going back to this store? Over the last 10 years I have bought furniture from the room place for every room in my house and it has NEVER gone without difficulties, misinformation or just plain lied to. I am so done this time. I bought the warranty for my furniture 5 years ago and was suppose to get a refund if not used after 5 years. ok I thought it was a good deal .... NOT SO MUCH!!! They don't tell you that if you get the refund you have to spend $499.00 or more to be able to use that refund. (It's apparently in the warranty information packet they give you at the time of the warranty) That's how they get you because they don't explain all details of it when you buy it. That's so dishonest and sneaky. Well that was the first thing that set me off. So we decided to buy a new couch I called and reminded them that my warranty was due for the refund (because I hadn't received it yet) and they said they would take care of it and I would receive it in a credit card form that I had to spend at the store. Ok, I thought that works. Well at this point I still didn't know I had to spend $499 or more to be able to use $99.99 refund. Well we needed a new couch anyway so we bought a couch and the couch was over $500 so I meet my $499. I told my salesman about the warranty issue and he said not to worry he would take care of it. I had the couch delivered and a day later received my refund in the mail. Ok that was good timing (So I thought) I took the card in to the store that following Monday (I received the refund in Saturdays mail) to have them apply it to my new couch purchase and was told since the furniture was already delivered (on Friday) I couldn't use it toward that purchase. ARE YOU FREEKIN KIDDING ME!!!! ARE YOU FREEKIN KIDDING ME!!! They knew I was waiting on my refund it had been discussed with my salesman. The salesmen even checked on my refund to see where it was. ONE DAY after it was delivered I got my refund and I couldn't use it, because my furniture was already delivered? UNFREEKIN BELIEVABLE. Then I asked to speak to a store manger to try and sort all this out and of course no one was available. I gave my contact information to the sales manager and she told me that the store manager would be in in two days and she would call me to sort it out. Well Surprise I had to call them since I didn't get a call to follow up and LOW & BEHOLD.....wait for it.....the manager won't be in for another 2 days and the sales manager won't be in until the weekend. So I was lied to by the sales manager too. OMG.... That's it. This time I'm done. I will also post this on my face book page, on The Room Place Facebook page, Ripped off, my instagram and a couple other sites that you can post complaints. This is ridiculous and they need to teach their salespeople to stop lying to customers. What's the point of a warranty refund if you can't use it unless you spend another $499. I have had to deal with these kinds of issues every time I purchase something from this company and I AM SO DONE!!! All I asked was to credit my warranty refund to my purchase but because the refund came in one day after my purchase was delivered now I can't use it. "Store policy" By the way they DO NOT have a return policy it's a replacement policy so if your furniture doesn't look good or fit right in your home or whatever, doesn't work for you when you get it home YOU ARE STUCK you still have to purchase something from their store cuz they don't give a refunds. WHAT A CROCK. BUYER BEWARE read more

I feel the need to do a public service announcement. DO NOT BUY FROM THE ROOM PLACE. We ordered a bedroom set on July 2, 2017, scheduled delivery for August 12th, as we are out of town EVERY WEEKEND! They now (after 6 weeks) call and say the bed is on back order and they can't get it until August 18. GREAT, We are out of town and work during the week. There is a reason we scheduled it so far in advance. Needless to say, the local (Rockford) store just wants to say it's not their fault, there is nothing they can do. I attempted to contact the customer care line, who was nice enough to transfer me back to the Rockford store I was complaining about. VERY SHADY!! CUSTOMER BEWARE! I called the customer care line a second time and was given the exact information, only with an attitude when I asked to speak to a manager that was NOT at the Rockford location. I was told the manager would tell me the same thing and a manager was not available. She (Marisa) then proceeded to tell me in a snotty tone.... "What do you want?" Needless to say, out looking for a new bedroom set and mattress now. If I find one before August 18th, this $4,765.06 order is cancelled! read more

I really wanted to give this regional store some love! Despite ample opportunities to make it up...they keep screwing with you. We bought 2 living room set, one piece came in damaged which they replaced.No big deal. Almost a year now, one of the formal living room sectional has probably been used thrice only and it is shagging. Nothing we can do about it now. My wife says let's give them another shot and we buy our bed room set this year expecting something different after looking at reviews being attended to. Delivery is unprofessional, they were supposed to confirm couple days ahead first and set up delivery time frame a day before the delivery, exactly opposite happened and when I questioned them should you not be doing it the other way around, so we can adjust our schedules to be there for the delivery, then the girl says I am doing exactly that. Was a bit surprised there. and it just kept on going downhill... people come into your home without even putting on booties on our white carpet ( told them last year I had to have the carpet cleaned professionally for the stain left by the room place delivery guys last year but...), chipped furniture piece was taped ( why do that???); there were scratches everywhere and missing parts in two furniture piece. They replaced 2 parts that had big chipped pieces and sent a furniture technician to paint the scratches. I did not purchase a refurbished furniture piece and paid full price on it. It's been more than a month we bought the furniture, we are still waiting on the missing parts and for that customer service to call which they never promptly do, while the delivery guys and technician tell you that customer service will call you "tomorrow". It will always take you more than 15 minutes to call them before you get through When you do, the phone goes dead/blank most of the time. So we decide to call and it's been a day apart from working we try to call them and in vain. I have emailed them about their poor customer service, yet no response. Convenience is not a matter anymore, resolution is, If there is a resolution I'll write a follow up, otherwise to have to go through all this...is a very poor customer service. What is the level of service you are to expect? You be the judge and decide if you want to go through this. So disappointed at myself to have bought from them again. read more

Me and my husband were just browsing the store on Veterans Day because of the sale. I had never been to this store so I wanted to see what room sets were available. I fell in love with a certain set and wanted to at least put it on layaway to lock in the price of the sale. The first salesperson was nice and not pushy. We only put $50 down and I researched online reviews....thank god I did!!! After reading all the bad reviews I decided that even though I really liked the furniture I could live without it. We had originally had them put the entire set on layaways with the warranty plan. When we went back I wanted to see the price without the extra chest and to for sure take away the insurance plan. The salesperson I got was more new and didn't know so much...I didn't mind because obviously we all have had the training of our jobs. He asked the assistant manager about the paperwork. It was the assistant manager who was rediculous! He started asking me why I would not want the insurance plan....I flat out told him that I had read bad reviews both on that plan and on delivery. He got DEFENSIVE with me (as if I had written the reviews) and started stating that "every store is different". He started asking me specific questions about the reviews and obviously I didn't remember everything so I couldn't explain much. I ended up getting annoyed and told him to stop asking me and ask the people who actually WROTE the review. We ended just getting our $50 back and cancelling our order. Way too much of a headache and we haven't even bought the room set! read more