We went into the store to buy living room furniture at just after 10:00am today. There were no…read moreother customers in the store and one person working, as far as we could tell. She didn't look up or say hello when we came in until we said hello to her. That was the extent of her interaction. We looked at furniture and saw some that we liked, but when we asked about it she still didn't look up. At that point we decided that we should just go somewhere else, so that's what we're doing now. ** We ended up going to Bob's Discount Furniture and found exactly what we wanted. Customer service was excellent, prices were good, and the quality was nicer than American Freight.

I purchased a gas range in May of 2021 from American Freight, I was told they didn't have one in…read morestock but it would be delivered in 4 to 6 weeks. I had to pay them before they would order the range. After 12 weeks I still had not received my range, so I asked for a refund on my credit card that I used. I still have not received my refund. I've spent hours on the phone and visits to the store but no results . This is January 2022 they owe me $932.86. I will never shop there again. Eunice

Just filed complaint with BBB. Bought furniture delivered in Feb 2026. Not out together correctly…read morebecause was broken to start. Said they replace. June 13th delivery came to exchange. They threw new furnture out back truck onto pavement in street. Cut cloth on new furniture with bix cutter! Broke my vent cover. Left my home in disarray! Had miss work for this! Reschedule another delivery for today. Received call 2 hours before delivery tell me same unprofessional men coming to my home. Want to reschedule again 3rd time for me to miss work. Never paid for damages from. June 13th. Told via text I should pay for the damages! Said they credit my account - lie! Told me i had deal with credit company if i rerurn all together! Bobs already been paid! Ive paid credit company $725 already! Lie after lie after lie! I have video of June 13th! I am in disbelief of the games ansld run around ive recieved! Never ever do business here! Im going end up in court over this becauae i will not pay for broken furniture and continue to miss work! ​​

Poor quality absolutely garbage craftsmanship and cheep materials to build super low quality…read morefurniture.

I absolutely love this place Chad is the epitome of what…read morecustomer service should be I've purchased many items from Mattress Firm And I've never been disappointed. Great Prices Great People Great Products Most importantly, You won't be disappointed !

EDIT: The pillows I had ordered were now discontinued, so MattressFirm gave me 2 similar pillows…read morefor free after having returned the original ones. After working with the district manager, he was able to make things right and offer better compensation for lost time and inconvenience. I felt, in the end, everybody really tried to make things right after everything that happened, and I truly want to believe they mean well and that things like this wouldn't happen again. I feel more confident in their resolutions, but only time will tell if something like this may happen again. If it does, however, I know the company will be there to try to make it right. My advice? Feel free to use them (they ARE friendly and truly want to help), but maybe not if you're on a time crunch. I am moving, and I had ordered a bed and several accessories (several thousands of dollars in purchases) on the 9th of August and was told it would arrive the 18th of August (just a few days before school begins for me, which was perfect). Well, the 18th rolls around and we haven't heard a word from MattressFirm, so we reach out. Turns out they made a mistake in the shipment of the bed and wouldn't have it to me until the 23rd. This move had been a huge hassle to begin with, and this has just made everything that much more of a trainwreck. The I had to call family to wait around for the bed at my apartment because I would be in class by that point and unable to intercept the delivery. For the hassle they caused, I was only offered a cheap mattress and frame to use in the interim (calling it a "bed" would be laughable). They tried to make it sound like they were doing me a favor in providing this, despite how cheap it is. I was better off getting an inflatable mattress to use from Meijer. After all this, I call them back a few days after my mattress had been delivered (they said they'd have their manager reach out to me, but he never did), and yet I'm still getting all these emails saying "you didn't rate us yet!", so I submitted one saying I wasn't satisfied, and I got a call from another manager from a different store. On top of all this, two pillows I ordered were supposedly coming from the manufacturer and have apparently been "in-transit" for almost a month now. He offered to refund the price of the pillows (about $200) and an additional small refund for the inconvenience (another $200). Considering the price we've doled out for everything (over $4,000) and having to have gone without almost all of it for almost 2 weeks now, I could hardly call this a professional business setting. I understand some of the staff I dealt with seem to be trying, but just "trying" does not make a company an excellent business establishment. I cannot in good faith recommend this company, and will be telling my friends and acquaintances to avoid using Mattress Firm going forward.

Haven't slept this good in over 20 years . A custom fresh…read morenew built mattress at really good pricing with outstanding warranty

I haven't had a new mattress in 20 years, and I was sooo sick of how my POS one I got off…read morecraigslist was behaving. What I didn't realize is the mattress game has totally changed. There's soooo many to pick from, from so many options. I was getting pissed and overwhelmed. I checked out every store in Rockford, even Ikea (their mattresses are really really firm, if you like that). I looked at and watched videos on all the bed in a box brands on the interwebs, but the artificial reviews got annoying. I went here since they are local, made with quality materials. I was impressed, thought all their beds were comfortable, but had filling support. I got the Easy Rest, I have owned it for almost a month, and it's been a vast improvement over what I have been sleeping in. Really cheap delivery and removal of mattress ($40). Also, shopping was hassle free. I hate hovering sales people, makes me nervous. You won't get that here. The sales lady was really informed, and leaves you alone to test out. I am so happy with my mattress! I haven't slept this good in sooooo long. It's like sleeping in a supportive cloud!

I purchased a warranty from Slumberland Furniture after being told it would fully protect the…read morefurniture I bought. Fast forward a year and a half later, and when an issue came up with my recliner, I quickly learned that warranty means absolutely nothing. First, I called the store and was bounced to corporate. Corporate then sent me to Ashley Furniture Industries, who then pushed me off to a third-party repair company they farm their warranty work out to. That company scheduled an appointment and told me I had to be available between 9:00 AM and 2:30 PM and keep in mind I scheduled it four weeks out. At 1:30 PM, they called to say they were running 30 minutes late. Now, 45 minutes after the latest promised arrival time, they still haven't shown up. When I contacted Slumberland, all I got was an apology and "we've never heard this before." That response is unacceptable when YOU are the company selling the warranty and taking customers' money. The reality is Slumberland is making a profit off these warranties while outsourcing the responsibility to a garbage third-party company based out of Florida that clearly has no respect for customers' time. My advice: don't just walk away from the warranty -- run away from it. And honestly, think twice about doing business with Slumberland as a whole if they refuse to stand behind the companies they choose to partner with.

I stopped at Slumberland to look at sofas. I had already looked at several other stores without…read morefinding exactly what I wanted. This store happened to have the style and size I was looking for. As my husband and I are not able to lift, I requested delivery which our salesman discounted since it was just one piece. The delivery was made on time and the delivery guys (3) were so nice and personable, loved them. We have bought from this store before and definitely will again.

Gustafson's sells cheap quality furniture and rugs. Within weeks, small tears appear at the corners…read moreof the sofas and the so-called Persian carpets reveal themselves to be nothing of the sort.

Ordered two recliners and a love seat at the end of December 2025. Was told 6-8 weeks to arrive…read more Right at the 6-week mark, they called to schedule delivery. When they showed up, only the recliners were delivered. Said the couch was still on order, but would not charge us another delivery fee when it came in. While waiting for the loveseat, there were several social media posts about the doors being closed, and no one could get hold of them. Many of our calls went unanswered. After a few weeks of this, I initiated a chargeback on my card. About 6 weeks later, they called to schedule delivery. We asked if this was the one we ordered or the display model. They said it was the display, to which we replied that we want the one we ordered. Eventually, we determined that we were not going to get what we ordered, so we decided to negotiate on the display model. We asked for $300 off, and they accepted. I called my bank to cancel the chargeback, but was unable to. Once they ruled in our favor, we told Gustafson's that we'd still purchase the display model as long as the discount was honored. Whomever I spoke with said the agreement was only for $150 off, and they never agreed to $300. At this point, we decided that we would not continue doing business with them and cut off all communication. Now, I see going-out-of-business sale signs everywhere, so it's so long now. Hopefully, others who had money there got it back before they shutter for good.