Nyruck was very accommodating and very helpful in my quest to find a new mattress for my home. She…read moreguided me through all of the options and helped me find the best mattress for my needs. I would strongly recommend this store and of course Nyruck for you next bedding purchase. Financing was easy and affordable.

Ordered something online and not only did the wrong product show up, but it showed up with no…read moreinvoice, and alone. By alone I mean not covered in plastic. Not brand new. When I came to this store to return said incorrect items, they refused my return. After sitting in the store for nearly an hour waiting for the man who works there to be assisted by corporate (they left him hanging, with no solutions) I was turned away. $106 worth of crap still in these boxes. No return. I would never ever recommend mattress firm. Ever.

Be aware that you should purchase accoutrements that you might need elsewhere. You want hookups and…read morewhat not just in case but they don't take them back if you don't need them. They tell you to buy them but neither the receipt nor the employees tell you that they aren't returnable. They point to a sign on the wall if you go back.

We went into the store to buy living room furniture at just after 10:00am today. There were no…read moreother customers in the store and one person working, as far as we could tell. She didn't look up or say hello when we came in until we said hello to her. That was the extent of her interaction. We looked at furniture and saw some that we liked, but when we asked about it she still didn't look up. At that point we decided that we should just go somewhere else, so that's what we're doing now. ** We ended up going to Bob's Discount Furniture and found exactly what we wanted. Customer service was excellent, prices were good, and the quality was nicer than American Freight.

I wish I had better to say about my shopping experience…read more... It began with the salesperson giving me a very incorrect delivery time and took 10 weeks for delivery. Since they do not do removal I had thrown my old furniture to the curb the night before. When furniture arrived the next day, both couch and loveseat had defects. The center console top on the loveseat was completely crooked and would not close. The couch had an end cap falling off and they tried to ignore they even saw it while installing. If they would have said "There is damage and we need to fix or replace it" as they were setting it up, I would not have needed to return it. The installers tried to ignore it was a problem and get out the door before I could even see it... I have lost 10 weeks, trust in Bobs, and my original furniture, but now have an order from Ashley Furniture and maybe soon I can finally throw out the folding chairs in my living room... Thanks Bob

Just filed complaint with BBB. Bought furniture delivered in Feb 2026. Not out together correctly…read morebecause was broken to start. Said they replace. June 13th delivery came to exchange. They threw new furnture out back truck onto pavement in street. Cut cloth on new furniture with bix cutter! Broke my vent cover. Left my home in disarray! Had miss work for this! Reschedule another delivery for today. Received call 2 hours before delivery tell me same unprofessional men coming to my home. Want to reschedule again 3rd time for me to miss work. Never paid for damages from. June 13th. Told via text I should pay for the damages! Said they credit my account - lie! Told me i had deal with credit company if i rerurn all together! Bobs already been paid! Ive paid credit company $725 already! Lie after lie after lie! I have video of June 13th! I am in disbelief of the games ansld run around ive recieved! Never ever do business here! Im going end up in court over this becauae i will not pay for broken furniture and continue to miss work! ​​

I absolutely love this place Chad is the epitome of what…read morecustomer service should be I've purchased many items from Mattress Firm And I've never been disappointed. Great Prices Great People Great Products Most importantly, You won't be disappointed !

EDIT: The pillows I had ordered were now discontinued, so MattressFirm gave me 2 similar pillows…read morefor free after having returned the original ones. After working with the district manager, he was able to make things right and offer better compensation for lost time and inconvenience. I felt, in the end, everybody really tried to make things right after everything that happened, and I truly want to believe they mean well and that things like this wouldn't happen again. I feel more confident in their resolutions, but only time will tell if something like this may happen again. If it does, however, I know the company will be there to try to make it right. My advice? Feel free to use them (they ARE friendly and truly want to help), but maybe not if you're on a time crunch. I am moving, and I had ordered a bed and several accessories (several thousands of dollars in purchases) on the 9th of August and was told it would arrive the 18th of August (just a few days before school begins for me, which was perfect). Well, the 18th rolls around and we haven't heard a word from MattressFirm, so we reach out. Turns out they made a mistake in the shipment of the bed and wouldn't have it to me until the 23rd. This move had been a huge hassle to begin with, and this has just made everything that much more of a trainwreck. The I had to call family to wait around for the bed at my apartment because I would be in class by that point and unable to intercept the delivery. For the hassle they caused, I was only offered a cheap mattress and frame to use in the interim (calling it a "bed" would be laughable). They tried to make it sound like they were doing me a favor in providing this, despite how cheap it is. I was better off getting an inflatable mattress to use from Meijer. After all this, I call them back a few days after my mattress had been delivered (they said they'd have their manager reach out to me, but he never did), and yet I'm still getting all these emails saying "you didn't rate us yet!", so I submitted one saying I wasn't satisfied, and I got a call from another manager from a different store. On top of all this, two pillows I ordered were supposedly coming from the manufacturer and have apparently been "in-transit" for almost a month now. He offered to refund the price of the pillows (about $200) and an additional small refund for the inconvenience (another $200). Considering the price we've doled out for everything (over $4,000) and having to have gone without almost all of it for almost 2 weeks now, I could hardly call this a professional business setting. I understand some of the staff I dealt with seem to be trying, but just "trying" does not make a company an excellent business establishment. I cannot in good faith recommend this company, and will be telling my friends and acquaintances to avoid using Mattress Firm going forward.

Haven't slept this good in over 20 years . A custom fresh…read morenew built mattress at really good pricing with outstanding warranty

I haven't had a new mattress in 20 years, and I was sooo sick of how my POS one I got off…read morecraigslist was behaving. What I didn't realize is the mattress game has totally changed. There's soooo many to pick from, from so many options. I was getting pissed and overwhelmed. I checked out every store in Rockford, even Ikea (their mattresses are really really firm, if you like that). I looked at and watched videos on all the bed in a box brands on the interwebs, but the artificial reviews got annoying. I went here since they are local, made with quality materials. I was impressed, thought all their beds were comfortable, but had filling support. I got the Easy Rest, I have owned it for almost a month, and it's been a vast improvement over what I have been sleeping in. Really cheap delivery and removal of mattress ($40). Also, shopping was hassle free. I hate hovering sales people, makes me nervous. You won't get that here. The sales lady was really informed, and leaves you alone to test out. I am so happy with my mattress! I haven't slept this good in sooooo long. It's like sleeping in a supportive cloud!

I can't speak for other locations, but my experience with furniture shopping in the greater…read moreRockford, IL area over the years has not been pleasant - with Slumberland being the ONE exception. In the past decade, we have purchased three beds and two recliners from Slumberland. We have not experienced a single issue with any of the items, deliveries, installations/set-up, or quality. Alternately, our experience with other local furniture stores and products has been nightmarish. After reading the negative reviews, I thought it might be helpful to add a positive one that spans multiple experiences over more than 10 years.

They delivered a defective chair. But refused to take it back, saying I'd be charged because it's…read morespecial order. I am certain I did not order a defective chair. Was told I had to call their repair service and wait for them to come out to determine if the chair was any good. My choices for the repair people to come out were a 2 week or 4 week wait. I will have a defective product in my living room for more than a month! A third item was to come in 2 weeks later. No idea where it is or when it's coming. But I was told if I cancel, I'd get a hefty restocking fee, and the refund would be in store credit. Will never set foot in that store again!

I have purchased many things at Gustafson's. Beds, bedroom furniture, living room and family room…read morefurniture. I have not been disappointed with the purchased commodity or the related service. J.G.

Gustafson's sells cheap quality furniture and rugs. Within weeks, small tears appear at the corners…read moreof the sofas and the so-called Persian carpets reveal themselves to be nothing of the sort.

Delivery guys were super friendly quick and helpful…read more Gave us some ideas on best way to mount TV Great job!

My first time purchasing experience ABT was really good , the sales associate that helped me with…read moremy purchase ( life fitness treadmill ) was incredibly helpful and very knowledgeable. The Two delivery drivers that brought the product to my house were very professional , great personalities and did an amazing job setting it up , it was a real pleasure to meet them .