We had a wonderful experience at the Golf Shack with Kay today. My daughter needed new clubs and Kay spent one hour personally selecting the clubs, having her go outside and practice swinging and hitting balls, and sizing her appropriately until she felt she had the right clubs. She spoke directly to my daughter and looked at her the entire time instead of me, as it should be. She was extremely helpful with her golf knowledge and even threw in some pointers, priceless! I was unaware when we came at 4:45pm tonight that Kay's shift ended at 5pm. She stayed until 5:45pm, 45 min past her shift! Who does that? In a day and age when manners, pleasantries and customer service are non existent, Kay was a model and prime example of those. What a wonderful person to spend so much time with us and offer up such great advice with the clubs and my daughter's form. We can't thank Kay enough for her time and expertise. Thank you for your professionalism and outstanding customer service. We wish you many happy, fun, and respectful customers. Kay deserves it!! read more