Home Town Furnishing is exactly what the name says. It has a home town feel. Every time I have been…read morethere, I have been treated with the same respect as a relative or a close friend. One on one attention. Lots of questions are asked, not to them but to the customer. You see, here, they want you happy enough to be a repeat customer. Even if it means losing a sale, they tell you if you are about to make a purchase that they will profit from. If you wont be happy and will regret it, they are not afraid to tell you. That has happened to me. That is why I always go here first for any major home furnishings. You might get lucky and find someone at a big box place. Then again, you can choose here, where it is not a gamble at all. One visit in, and you will see. Yes, they are that good.

Omfg. I LOVE this place. Every thing in here is right on trend and seems to be of great quality…read more They also offer "back door pick up". You drive to the back of the store, ring the doorbell, and they will bring out your online order. The staff are super helpful and go the extra mile. Prices are super reasonable especially with sale and clearance percentages! Give this place a try and bring lots of money to spend. :)

Great decor selections at great prices! My wife loves to decorate and so when we're looking for…read moreitems for our walls/home we head to Kirkland's. I have to admit I like art and this place definitely delivers in the art department! I have bought several wall art pieces from here and the frames are very sturdy and make them easy to hang. They always have seasonal decor out early and plenty to choose from. They also have a free rewards program you can sign up for and after so many points you get money off purchases.

I wish I had better to say about my shopping experience…read more... It began with the salesperson giving me a very incorrect delivery time and took 10 weeks for delivery. Since they do not do removal I had thrown my old furniture to the curb the night before. When furniture arrived the next day, both couch and loveseat had defects. The center console top on the loveseat was completely crooked and would not close. The couch had an end cap falling off and they tried to ignore they even saw it while installing. If they would have said "There is damage and we need to fix or replace it" as they were setting it up, I would not have needed to return it. The installers tried to ignore it was a problem and get out the door before I could even see it... I have lost 10 weeks, trust in Bobs, and my original furniture, but now have an order from Ashley Furniture and maybe soon I can finally throw out the folding chairs in my living room... Thanks Bob

Just filed complaint with BBB. Bought furniture delivered in Feb 2026. Not out together correctly…read morebecause was broken to start. Said they replace. June 13th delivery came to exchange. They threw new furnture out back truck onto pavement in street. Cut cloth on new furniture with bix cutter! Broke my vent cover. Left my home in disarray! Had miss work for this! Reschedule another delivery for today. Received call 2 hours before delivery tell me same unprofessional men coming to my home. Want to reschedule again 3rd time for me to miss work. Never paid for damages from. June 13th. Told via text I should pay for the damages! Said they credit my account - lie! Told me i had deal with credit company if i rerurn all together! Bobs already been paid! Ive paid credit company $725 already! Lie after lie after lie! I have video of June 13th! I am in disbelief of the games ansld run around ive recieved! Never ever do business here! Im going end up in court over this becauae i will not pay for broken furniture and continue to miss work! ​​

I purchased new furniture with Robert Madden up in the furniture department and I must say that it…read morewas truly an amazing experience. The man is a plethora of information. He knew exactly the look I was going for. I am in the process of moving to Florida and needed new furniture to put in my new home and did not want to wait another 4-6 weeks once I move. It got delivered to my home in Beloit WI all beautifully wrapped and ready to be put on a truck. This is not the first purchase I have made with Benson Stone. Everytime has been so incredible.

This has got to be the worst company ever! They talk awful behind customers and employees back they…read morehave very rude attitudes i hear they treat their employees absolutely awful!! They laugh about the mark ups the put on products! They charge thousands and thousands of dollars for grills furniture and fireplaces! The electric fireplaces they sell for 2-7 thousand dollars are no different then the $200-$700 ones you can buy from walmart! I WOULD HIGHLY SUGGEST NO ONE BUY AN ELECTRIC FIRELACE OR GRILL FROM THEM! RIP OFFS!! Sad part isntheybare oretty much the inly fireplace retailer for 100's of miles so for gas F r wood your unfortunately kind of stuck! Sorry to sayI give a 1-2 out of 10!

Gustafson's sells cheap quality furniture and rugs. Within weeks, small tears appear at the corners…read moreof the sofas and the so-called Persian carpets reveal themselves to be nothing of the sort.

Ordered two recliners and a love seat at the end of December 2025. Was told 6-8 weeks to arrive…read more Right at the 6-week mark, they called to schedule delivery. When they showed up, only the recliners were delivered. Said the couch was still on order, but would not charge us another delivery fee when it came in. While waiting for the loveseat, there were several social media posts about the doors being closed, and no one could get hold of them. Many of our calls went unanswered. After a few weeks of this, I initiated a chargeback on my card. About 6 weeks later, they called to schedule delivery. We asked if this was the one we ordered or the display model. They said it was the display, to which we replied that we want the one we ordered. Eventually, we determined that we were not going to get what we ordered, so we decided to negotiate on the display model. We asked for $300 off, and they accepted. I called my bank to cancel the chargeback, but was unable to. Once they ruled in our favor, we told Gustafson's that we'd still purchase the display model as long as the discount was honored. Whomever I spoke with said the agreement was only for $150 off, and they never agreed to $300. At this point, we decided that we would not continue doing business with them and cut off all communication. Now, I see going-out-of-business sale signs everywhere, so it's so long now. Hopefully, others who had money there got it back before they shutter for good.

1600 for this chair. I've been battling for a year to get them to fix it correctly. It's pretty…read moreobvious that the chair is leaning. I had a tech out and it still isn't fixed. Now I can't get them to respond.

My wife and I were out just browsing for some new living room furniture (the current is over 20yrs…read moreold). This happened to be our 2nd stop and was greeted by an associate named Sandra. After conveying what we were looking for she lead us to the area that we might be interested in. It turned out to be one of those 3 Bears story. We both fell in love with one of the items on the showroom floor as it was just right. What made it even better is when we began working with Amanda (the designer). We were able to see what our room would look like with the new furnishings. When it came to customizing it took a few days to choose fabric and color. You get to take samples home to view. Once all the choices were made we did order the goods. Now the wait begins. Assembled in the USA.

Got to select what I wanted, Javier was great and made our purchase stress free. Plenty of…read moreaffordable furniture and beds.

Extremely poor service. I ordered a bed set: mattress and box springs. On the delivery day the…read moremattress arrived without box springs. The delivery team said the store ticket indicated mattress only and that I was going to Stevens Point, Wisconsin (I live in Rockford) to pick up the box springs myself. They called the store for assistance and got nowhere. The "Customer Care" rep was going to call in a few minutes to correct the order. After several weeks, I still have heard from no one from the store. I called the Sales Agent that day who sold me the set. Her response was "It's my day off", I took it upon myself to make contact with the Regional Warehouse Operations Manager, who was most helpful. He and I worked on the issue for several hours and developed a plan for me to receive the box springs in two days. The Delivery Team members were excellent. The Rockford Store Team very poor.

Urban Farmgirl is the best! They are always a big part of all the community events. We love the…read moremarkets that they promote. Our family always enjoys going to Urban Farmgirl!

Made the trip out to see them on one of the two weekends they were open for the month. That's…read moreright, folks, they are only two weekends a month, so check before you go. The store is very cute. It is very easy to pass by because it is in a residential area. There are no other businesses around it and the signage is pretty subtle. There are minimal amounts of vintage items. There are lots of items you can find in other stores in Geneva, etc. There did seem to be an abundance of beachy items which I didn't expect in a place called Urban Farmgirl. If you are thinking that you will be checking out lots of vintage items or updated vintage items, that isn't the case. There is some of this, but mostly new items. It's a very cute store and worth a browse.

We went into the store to buy living room furniture at just after 10:00am today. There were no…read moreother customers in the store and one person working, as far as we could tell. She didn't look up or say hello when we came in until we said hello to her. That was the extent of her interaction. We looked at furniture and saw some that we liked, but when we asked about it she still didn't look up. At that point we decided that we should just go somewhere else, so that's what we're doing now. ** We ended up going to Bob's Discount Furniture and found exactly what we wanted. Customer service was excellent, prices were good, and the quality was nicer than American Freight.

I purchased a gas range in May of 2021 from American Freight, I was told they didn't have one in…read morestock but it would be delivered in 4 to 6 weeks. I had to pay them before they would order the range. After 12 weeks I still had not received my range, so I asked for a refund on my credit card that I used. I still have not received my refund. I've spent hours on the phone and visits to the store but no results . This is January 2022 they owe me $932.86. I will never shop there again. Eunice

I absolutely love this place Chad is the epitome of what…read morecustomer service should be I've purchased many items from Mattress Firm And I've never been disappointed. Great Prices Great People Great Products Most importantly, You won't be disappointed !

EDIT: The pillows I had ordered were now discontinued, so MattressFirm gave me 2 similar pillows…read morefor free after having returned the original ones. After working with the district manager, he was able to make things right and offer better compensation for lost time and inconvenience. I felt, in the end, everybody really tried to make things right after everything that happened, and I truly want to believe they mean well and that things like this wouldn't happen again. I feel more confident in their resolutions, but only time will tell if something like this may happen again. If it does, however, I know the company will be there to try to make it right. My advice? Feel free to use them (they ARE friendly and truly want to help), but maybe not if you're on a time crunch. I am moving, and I had ordered a bed and several accessories (several thousands of dollars in purchases) on the 9th of August and was told it would arrive the 18th of August (just a few days before school begins for me, which was perfect). Well, the 18th rolls around and we haven't heard a word from MattressFirm, so we reach out. Turns out they made a mistake in the shipment of the bed and wouldn't have it to me until the 23rd. This move had been a huge hassle to begin with, and this has just made everything that much more of a trainwreck. The I had to call family to wait around for the bed at my apartment because I would be in class by that point and unable to intercept the delivery. For the hassle they caused, I was only offered a cheap mattress and frame to use in the interim (calling it a "bed" would be laughable). They tried to make it sound like they were doing me a favor in providing this, despite how cheap it is. I was better off getting an inflatable mattress to use from Meijer. After all this, I call them back a few days after my mattress had been delivered (they said they'd have their manager reach out to me, but he never did), and yet I'm still getting all these emails saying "you didn't rate us yet!", so I submitted one saying I wasn't satisfied, and I got a call from another manager from a different store. On top of all this, two pillows I ordered were supposedly coming from the manufacturer and have apparently been "in-transit" for almost a month now. He offered to refund the price of the pillows (about $200) and an additional small refund for the inconvenience (another $200). Considering the price we've doled out for everything (over $4,000) and having to have gone without almost all of it for almost 2 weeks now, I could hardly call this a professional business setting. I understand some of the staff I dealt with seem to be trying, but just "trying" does not make a company an excellent business establishment. I cannot in good faith recommend this company, and will be telling my friends and acquaintances to avoid using Mattress Firm going forward.