Nothing good to say. They lie. Their fees are 39.00 after 7…read moredays. Staff is very unprofessional.

One of the cleanest facilities I've ever rented from. Would definitely use again. Always a smooth…read moreprocess and I like the accessibility. I have used other companies and their place was always dirty and the service was horrible, so I like not having to deal with people here!

The staff are rude and clearly do not want to be there. They have insufficient equipment, as well…read more Tried to rent a trailer and the tow hooks that they have are tiny and low grade. Instead of finding different hooks to make sure that I could use the trailer they just sent me away. Won't be back.

I went in last week to have a trailer hitch and wiring harness installed. I was aware that the…read morewebsite stated that it was drop off only so I had a friend pick me up and we went out for breakfast. He returned me to U-haul and I waited another 2 hours for the work to be completed. No problem. Unfortunately, they came out and told me that they needed another tool and could not install the wiring harness until the next day. They assured me that if i came in at 7 they could get it done quickly. So I returned the next morning and waited for over a half hour but they never started the work. I asked what the problem was and Justin informed me that since it was drop off only they could not start until I left. I explained that I had waited the day before and was told that it was a quick job. I was willing to wait. At that point Justin got angry and insisted that I leave. so, I did.I ended up doing the install myself in 15 minutes. the only 3 tools I used were a philips screwdriver, a flat blade screwdriver and a 10 mm socket. I was lied to, brought in for a second appointment and then treated rudely.

This is the nicest self storage I have ever been to! It's incredibly convenient, a little pricier…read morethan other places however it's absolutely worth it. I'm able to drive right up to my unit and it has been nice not having to stress about storage during a stressful move.

From the owner: Opening soon! If you are looking for clean, and well-maintained storage units near Machesney, IL…read morethen look no further! We offer specific temperature-controlled units as well as RV and vehicle parking. Our storage facility offers both indoor and drive-up storage options based on your needs. With recording cameras on site 24/7, you can rest assured that your belongings are in good hands. Rent online today!

I searched all of Rockford before I found this place. Most of the storage places never returned my…read morecalls...I'm not exaggerating; at least 8 different companies just didn't call me back. Another company advertised a certain price and then had me on the phone for 45 minutes to yammer on about a series of added fees, including a charge for two locks because the only units they supposedly had left had two doors and I had to use their locks. Anyway, I found King's Acres and they guy was so nice. He even held the unit for me until I could get there the next day. He made it so easy..,I just filled out a form to have the rent pulled from my checking account each month and paid him a deposit and he showed me how the entry gate worked. It took less than 30 minutes. Everything was spotless in the office and in my storage unit. The units are in a nice, quiet part of town and the security seems safe. The security gate is easy to use and my unit is easy to access. I definitely recommend King's Acres.

From the owner: Our family established Kings Acres Self Storage in 1996. We are long time residents of the…read moreRockford/Loves Park community.

Bill and Mark Jr were Great!! They were polite, very careful…read moreand considerate. I Highly recommend. They made a stressful time for us so much easier. A BIG Thank You !!!

I do not write reviews lightly, in fact, this is only the second review I have written and my first…read morewas extremely positive. Unfortunately, my experience with this company requires a cautionary account. My move took place on Nov. 25, 2025. I expected two movers who would conduct themselves in a professional manner, demonstrate knowledge of the task at hand and treat the client with basic respect. The two movers that arrived were young men in their early 20s. Prior to hiring this company, I specifically asked the Manager whether her movers wrapped the furniture and I was assured by her that they did. However, on the day of the move, it became clear that the crew did not understand or follow standard professional moving practices. My furniture was not wrapped or protected; instead, I was told that blankets would be placed on items only after items were already on truck. They were not. The movers were very dismissive and rude. As a woman alone, I felt very uncomfortable speaking up further. This experience reflected a lack of professionalism, preparation, and respect for the customer. Their conduct made an already stressful day more difficult than it needed to be. During the move, furniture damage did occur. After weeks and repeated calls on my part, I was eventually offered monetary compensation. While the amount was nominal, I am grateful that some recompense was finally made. My purpose in writing this is not to be punitive, it is to warn potential customers and to encourage this company to improve. Particularly, in how their movers interact with clients. Skill alone is not enough; of which they had little, but that professional demeanor and respect matter. I sincerely hope this feedback is taken seriously, as it would go along way toward improving the overall customer experience.