Having managed several successful small businesses myself, never before have I experience more…read moreunprofessionalism in my 20+ years of experience. First, their response time for getting back to you with a quote is horrible. And when I finally received a quote, it was not in writing. Second, when the day came for them to move me, they showed up late with a truck that was falling apart. Parts of it were rusting, one of the rear tires on the double axle was flat and hanging on the rim, the gas tank had a piece of plastic stuffed in it to function as a gas cap, and the truck failed to start when they tried to back it up to the storage unit. When the employees called the owner, he cussed a blue streak on the phone and hung up angrily. When he called his employees back again, his attitude was less than professional. The movers themselves were talking about how the truck was unreliable as well. They informed me that the owner would be there in 20 min and I told them to call me when he got there. The next call I received was not from the owner but from the moving crew that had been talking about how unreliable the truck was. I asked them if the owner brought another moving truck or trailer, and they informed me that they had managed to start the truck and were ready to move me. I told them I wasn't comfortable with them using that truck, to which they replied, "F^&K you then." The owner failed to call me at any time to inform me of what was going on or how he planned to complete the move. As a result of their poor customer service, I have now incurred additional storage fees. As a result, I cannot in good conscience recommend this business.

First let me say BUYER BEWARE! As I searched for movers I found the cost to be nearly $2500. Until…read moreI came across Rockford Family Movers. They were nearly half the other quotes. I asked why and Steven said that they had little overhead and were a local family company. I did some research on yelp and google and found every review at 5 STARS!! They are definitely NOT 5 STARS! We tried to support local while saving a few bucks. Don't do it. The movers showed up in a U-Haul, not professional looking at all, just 4 guys one of whom was the owner Steven Eisenach. They took a crazy amount of breaks. Every few minutes was a smoke break. I had to ask them not to smoke in the truck while loading our furniture. Plus they threw their cigarette butts all over the yards and drive ways. In all it took over 10 hours for a 3 bedroom home to go 10 minutes away. After the move we noticed many dings and gouges in the furniture and other items. During the move I noticed a gouge in our downstairs oak door and pointed it out to a mover. I got a shoulder shrug and a "wow! thats bad." After the move we had to repair and paint many scratches in the walls at the old and new home. The worst came as we unpacked. I left my garage tools to unpack last in order to get the house up and running. When I finally got a chance to unpack the garage I noticed many tools missing. I ended up losing many hand tools and some power tools. I have a 4'x8' peg board normally loaded with tools. Now it barely has anything at all. I am finding more tools missing every day. I did reach out to the movers via email and voicemail and have had no response. My wife did some more digging on the company and found a few things. She found that Steven reviewed his own company. And with as many 5 star reviews we believe that most are friends or family. She also found 1 Google review saying pretty much what we say above. They had a couple of tv's go missing. Makes for an interesting read. https://www.google.com/maps/contrib/112013538562282514718/reviews/@42.329958,-89.0485609,17z/data=!3m1!4b1!4m3!8m2!3m1!1e1?hl=en-US And finally, my wife found a news article on Steven Eisenach. It claims that he was arrested for stealing over $17K in jewelry while working for another moving company. See the link. https://www.dnainfo.com/chicago/20151120/lakeview/mover-stole-17500-worth-of-jewelry-from-lakeview-home-prosecutors-say/

Joe and Shannon are extremely accommodating when it comes to business dealings. Joe and his…read moreassistant accommodated my parents to assisted living the day after Thanksgiving, with two day notice. I am eternally grateful for their kindness. Their communication skills are exceptional. I would highly recommend Smooth Move Pro to anyone who is considering moving. Sharesa Yarbrough

At first I was hestitant to work with this company because there were no reviews, but I'm glad I…read morechose them after messaging several places for junk removal and hauling away furniture. They were responsive, professional, provided quality, great service throughout my experience and most reasonably priced! HIGHLY RECOMMENDED to anyone looking for help to clear your home of clutter. Since we had a ton of bulky furniture, they had to make 2 trips. They quickly returned after lunch and picked up the remaining items. In my Mom's words "they took everything I had asked and did a great job!" Thank you again for the excellent service and professionalism!

Great service and very affordable. I had small windows of times and they were extremely…read moreaccommodating. Always on time and courteous. I highly recommend them for large dumpster rentals. C.W.

Great, friendly and fast reply to my initial inquiry. I pretty much hired them on the spot. They…read morewere able to do my job within a week of initial contact. Samantha and Davante are extremely hard workers who know what they're doing. I'm disabled and had a huge garden bed that I hadn't really been able to touch since 2022ish. They ripped out my nightmare and did the exact work I would've done if I still could. I hate not being to be able to do physical labor and they were so kind. They were very fair in what they charged us and the quality of their work was really worth it. I've hired lots of landscapers and have been left ho-hum or disappointed. This experience was the exact opposite.

Great service from WeeHaul! I called on Friday and a dumpster was delivered on Saturday. The…read morecontainers are a great size, are easy to load, and don't take up a ton of space in the driveway. Dumpsters are on wheels, so they won't scratch and damage the driveway or street. Great price, especially for the busy summer construction season. Very friendly and personable service from Becky on the phone! Highly recommend WeeHaul for a short term dumpster rental and I plan on using their service again in the future.

Great family run business, great service, reliable and great price. The dumpster can be placed…read moreanywhere which makes it easier for you.

I spoke with Luis(founder of moving guys) and he had told me for everything I had needed moved it…read morewould be $400 for 3 hours & 2 men. I advised him I would speak with my boyfriend about that. I messaged him again and told him we would go with them and he never responded back. I then message the "Moving Guys" Facebook page. Told them everything I needed moved they said $450 for 2 hours and 2 men. If I was already told a price of $400 for 3 hours and 2 men they would honor it right? WRONG. THE fb page said that Luis would reach back out to me (he has yet to do so been over a week). The Moving Guys fb page asked me to send pictures of everything that I need moved so I did that. 2 days go by and no response so I message them again. "Hey I have not heard anything from Luis. Do you want my business or not?" They then respond with "hey, we've been busy" then they said "$425 for 2 hours $135/hour" I then said, "Well that is not the price I was originally told and if you guys do not want to honor that I will do elsewhere." They respond with "have a blessed day." You'd think if you have a small business that you would be better about customer service. 10/10 DO NOT GO WITH THE MOVING GUYS

This MOVING COMPANY IS OUTSTANDING!!!!! PLEASE HIRE THEM FOR YOUR MOVE!!! They are dependable,…read morereliable, trustworthy, VERY CUSTOMER SERVICE FRIENDLY, and they WORK EXTRA HARD FOR TOUGH MOVES. Bruno (supervisor) was very attentive and responsive to all moving needs. His staff were great in that they took care of the move with sensitivity, never complained, was very very respectful as they moved and SUPER FAST!!!! I WAS WELL PLEASED!!!!

Accusing a customer of hoarding is a serious ethical and illegal accusation. Hoarding is a covered…read moredisabilty. A gun, my grandfathers pocket watch, bears, cubs and other sports jackets taken. I have no idea who are the 3 people giving directives were. You had clear instructions what to leave; then, stated you must of "forgotten" to tell all your employees. They had to return the stolen goods to us and you said you had to buy some items back. This is so outrageous!

The team was professional, friendly, and efficient. They priced me out competitively for a full…read moreload of miscellaneous debris and they were able to pick up same day. They were in and out in less than an hour. Highly recommend.