Once they damage your good and you file a claim they never acknowledge you again. They do not want to pay to fix what they damage. So, if you care about your items you should find another company. I hear Two Men and a Truck are great! read more

Horrible experience. Bait and switch on pricing. Broken items, split wood on armoire, chunk out of drywall and absolutely no response from company after innumerable promises to call me back. We moved Sept 19. Today is January 20 and still no answer. I would be extremely wary of using these people. read more

On May 27th I moved from Rockton to Loves Park using Straight line Moving. The three young men on the truck did a fine job but somewhere along the way one of my boxes disappeared. On May 30th I contacted them and spoke with Tom who said he would have his warehouse people check and get back to me. He never did. So on June 3rd I emailed Customer service and explained the situation to them. They promised to get back to me but never did. The missing box contained several items I had to replace, including my hearing aid charger which cost me $303 to replace. I contacted Megan, who had originally sent me a link to Customer service and I was told she could not help me and I have to contact Customer service again. I'm tired of the crickets. I would suggest if you're planning a move DON'T use Straightline! read more

I was recommended this co. I never thought I would be threatened by the movers.They even demanded a tip .This place lost so much of our load.without going into detail. They took our stuff! They even robbed parts off my snowblower . Much more.Do not trust this place with your things.If I were to move again ,I would not use them again. read more

When I moved last fall it turned out to be the right movers option for me. I personally milked local movers vs National corporate ones .

We needed a Dynamo 8ft Air Hockey Table 500lbs moved from Roscoe, IL to my house in Niles, IL. Jessica was very nice when she gave me the quote over the phone. The price moving it 82 miles was very fair and booking was easy. They promised a Wednesday delivery and held to it on time. The move was not easy to do as the 500lb table had to be carried out the rear of the house, up a grassy hill slope which was covered in snow and ice. Their crew was crafty and used the ramps and plywood to create a walkway which got the job done. These guys are above & beyond. Yes, hire them! read more

Barry and Louie did a wonderful job moving my father from Rockford to Lombard, IL. I was especially pleased that, not only were they on time, they were early! Yeah! Both were professional, courteous, and ready for the job. No miscommunications or mishaps whatsoever. Thank you for taking the stress out of a very stressful day. read more

When you hire a moving company, you are trusting them with every item you have ever worked for. You are entrusting that they will take every item that you earned and get it safely from point a to point b. I had never used a moving company before, and I was honestly excited that my husband and I had decided to go this route in August when we decided to make a big move. I scoured companies online and I was relieved when I found StraightLine Moving in our new town moving another family. I immediately got the number off of the van and called and chatted with Corey. Numerous times I asked them "what happens if you break my 80 inch Samsung Curved TV?" AKA my husband and I's favorite piece of "furniture" in our house. Not only did he promise me that they had General Liability insurance as well as would do everything in their power to not break or damage anything and if they did "they would do everything to make it right to avoid unhappy customers and bad reviews" Upon the day of their arrival, Juan and his helper came to our house and got right to work. Juan began to read me a lengthy "contract" and his helper got to work upstairs in my children's bedrooms. I, on numerous occasions, asked Juan what happened if our TV was broken and he kept saying "Tv's like that don't scare me, it wont happen" Then proceeded to sell me "additional insurance" which he did not understand what he was selling or what the true depth of this "policy" was. I called and talked to Tim, who also assured me that the guys were great, explained that I should purchase this "additional" insurance to cover the retail price of our television and if anything happened he would turn the claim in to his insurance to avoid any negative actions. The guys immediately got to work, they were quick and efficient which I was rather impressed by since they were on the hourly clock. I did notice that they seemed to be "manhandling" (for lack of better words) all of our furniture but I trusted them as they were the professionals. They did not wrap anything, use moving blankets, or make anything "secure" with the exception of our 80 inch television, and this was only because we still had the original packaging for it. Until, they were carrying out my sectional sofa and I watched them scrape the front of it against our brick wall/planter box on the porch, and then take our brand new $7,000 beauty rest mattress and place it on the ground outside of our lower level bedroom. Fast forward to when we arrive at our new home, they began unloading all of our furniture and I began to observe the damage. Juan was spending an abnormal amount of time in our bedroom and then he called me in and asked if the TV from our bedroom always leaned forward, and pointed it out to me, and it was leaning so far forward it was almost falling off of the dresser. I told him no it never did that before, and he proceeded to spend 30 minutes on the clock trying to "fix" the base. He placed it on the dresser two more times, and then told me he needed to lay it on the floor and we would have to get a new base.This turned out to be the least of my worries, as I began to observe all of the damages when they left. The broken base on the 60 inch tv, two pressure punctures in the LED screen of the 60 inch TV {As well as a clear imprint where a sweaty head had rested against the TV while moving it}, A hole ripped in my beauty rest mattress topper as well as visible dirt and debris, numerous scuffs, scratches and holes in all three pieces of my leather sectional, and much to my surprise....a rather large pressure puncture in the screen of the 80 inch TV that we were promised would not get broken. I called our local company that we purchase everything from to come and analyze everything and it turns out, the debris and hole voided the warranty in our mattress and the way it was damaged was unfixable, both tvs needed new screen panels {which actually wind up costing more to replace than the TV cost in the first place}, and the sectional was trashed because the leather was no longer manufactured. Turns out, that TV's should NEVER be moved by one person, or in the manner that they were moved, and this resulted in finger pressure points on the screens. My husband called Straightline and after going back and forth with Tim, he finally came out to visit us. At the end of the visit, he decided that he would simply offer to "refund our move" which at $700 was only a drop in the $13,928.00 bucket of damages. He kept trying to downplay the extent of the damages that were caused during our move as well. We repeatedly asked him to just turn it in to his insurance like he had promised, and he refused. After looking him up online he clearly states on multiple review websites that he carries a $1,000,000 general liability insurance policy. It took us hiring a lawyer for him to finally turn it over to insurance. At this point of dealing with their insurance company, we find out that the "additional" insurance we purc read more

We signed a contract, on 6/2, for Straight Line to move us. It is now 7/10, we move in 4 days, and they called today to cancel on us! "We don't have enough guys to get the job done." Do not hire this company!! read more

These guys were wonderful. I needed a baby grand moved the very next day and they came to my rescue. Top notch care and very pleasant. Great attention to detail and caused me no worries at all. read more

My daughters and I were moving roughly 350 miles away. This was my first move that wasn't a local move. To say I was a nervous wreck was an understatement. I called Straightline and talked with Tim, he came out to the house and walked through my home assessing the weight and size of truck needed. Because the move was not local the move would go by weight. Tim told me that he usually over estimates the weight so that the estimate is slightly higher. The truck would go through the weigh station and the amount would be adjusted. The guys Corey, Juan And Justin came out the day before, I was having a few rooms packed by them, they took great care with my items. The day of the move the guys were there bright and early they had a few last minute items to pack Tim came out to check on everything and off we went. I received a call after the guys had gone through the weigh station and true to Tim's word the load came in under his weight estimate so my bill was adjusted. The guys were professional and really sweet. I highly recommend Straightline Movers and have passed out their card to my friends. They made a very stressful situation easy. Thank you Tim, Corey, Justin And Juan. read more