I went to The Ring back in February to purchase a men's wedding band. I'd thought about buying something online, but I didn't know exactly what I was looking for and I wanted a professional to size me. I also wanted to support a local business.
I chose a tungsten ring and after sizing me they encouraged me to go with a size 8.5. A few days later it arrived and I went to pick it up. It felt loose to me, but they assured me that this was okay since my finger would swell in the summer. A couple days later I was showing it to my fiancee and realized that when I shook my hand, it flew off my finger. I took it back in and they resized me and said they would work with the manufacturer to get it replaced with a size 8.
A few days after that I went to pick up the size 8, but when I tried the hand shake there the ring again fell off my finger. It was getting close to the wedding date, so they told me to go ahead and use it for the ceremony and then come back in afterwards and we'd get it taken care of.
I went in last week to get resized again and it appears that my proper size is probably a 7.25. Unfortunately that ring only comes in half-sizes.
Since any alternative metal is considered a special order, it's not eligible for any refund or trade-in, even though it's not customized at all. To be honest, I don't remember if they told me that when I placed the original order, but it does say that on my receipt.
I asked them about possibly giving me some credit towards a traditional gold ring that comes in quarter sizes and can be resized. Not the full amount or anything, but just a little bit to show me that they cared. They said they had to check with the owner.
The next day they called me and told me they couldn't do anything for me. My only option is to pay $75 to have the manufacturer replace the ring with a new one that will probably be too big or too small.
So I've been to The Ring five times and all I have to show for it is a $300 ring that doesn't fit. At this point I would recommend that people just buy something online. If you do go to The Ring, avoid alternative metals unless you're absolutely sure of your proper ring size. read more