I feel confident my mother is receiving good care. Mom was so agitated, angry and paranoid with her Alzheimer's and she was calmer as soon as she made the move to The Ridge. We were surprised to find out this woman who absolutely wanted to stay at her own home barely knew she had moved when it happened. I stop by for unannounced visits and she is clean and well cared for. Yesterday I stopped in and found her with some other residents watching Christmas karaoke. Nobody in the group was well enough to sing but they were enjoying listening attendant with them was shaking a bunch of jingle bells and making it festive. The Ridge puts more effort into holiday decorations and crafts than a really good daycare. read more

My Mom moved into The Ridge in the end of May 2023. She was 96 and in the late stages of Alzheimer,severely deaf ,had almost completely stopped eating. We asked the Executive Director if they were comfortable with Hospice coming in, if and when the time would be necessary. We were told absolutely. After she had been there, approximately 3-4 days, she had a fall(she had been having many falls at her previous place) she appeared to have to broken her hip. We requested to have Hospice come in to see if she was appropriate, they agreed she was.The consensus was she was too old to take her to the hospital,so Hospice would treat her there with pain medicine and anti-anxiety medications, along with a fall pad along side the bed on the floor.On my first visit there, I found piles of dirty bed linens,dirty clothes all over the floors,a dirty plate & fork in a dresser drawer, overflowing trash cans,a mohair blanket behind the recliner chair, stuffed in the corner, dirty bathroom ,etc. And the worst of all...the fall mat was UNDER the bed !!! When I went to kiss my Mom hello ,she was in so much pain, she howled out indicating her anxiety and complete confusion. It took me a few minutes to locate an aid .Finally two aids came in, and then proceeded to transfer from her bed to a wheelchair by her UNDERWEAR.They hiked her by her underwear on each side all the up her rear end !!! The screams that were coming from my Mom were so unbelievable, that they will haunt me forever. The pain this must have caused my Mom with a broken hip ,I can't even imagine. She was absolute dead weight.They repeated this procedure 3 more times ,culminating with her nightgown and underwear hiked up her back and rear end.I demanded a nurse come in and tell me what was going on. They were not following the protocol that hospice had ordered, they had no explanation for the condition of the room and she could not explain why the aids moved my Mom in the manner that they did.She did tell me they are suppose to use a Gait Belt when moving a Resident. I was going to speak with the Director but she was gone for the day. The next day was basically a repeat except, the staff did not respond for close to 1/2 hour when the bed alarm went off and again when I pulled the bedside wall alarm cord, no one came at all !!I later discovered the alarm system had not been working for a week. My family and I came to understand that the staff there were not giving our Mom her pain medication or the anxiety med. as prescribed by Hospice, because, they felt" She wouldn't eat, her breathing may become too shallow and we know better than the doctor". No matter how many times the Hospice nurse ,Social Worker and manager went out there to educate them, they wouldn't budge. All they wanted to do was force her to eat, cause her to howl in pain and take money from her. There was one particular LPN who seem to take particular pride in telling us on a Sunday morning ," I've given her NO medicine since Friday". I learned that the Executive Director was leaving her job, which led me to believe she most likely could have cared less about anything that was happening at The Ridge. Our Mom couldn't understand due to her Alzheimers why we were doing this to her, why we were causing her to be in pain, why we were we keeping her here? We tried to see if we could move her, there was no other facility nearby to take her to. I finally had an idea about bringing in a Private Nurse. Which fortunately the Social Worker with Hospice knew of a wonderful one.She called her immediately, and she was there at The Ridge within 4 hours. Her and one other nurse were like true Angels, coming in and administrating kind ,loving care to our Mom. Bathing her,changing her when she needed it and most importantly finally releasing her of pain. The irony of this is, she did not need much of the pain medicine to be comfortable, she just needed it on a regular schedule as Hospice had written it in the first place. Our Mom passed away 2 days after we brought in the Private Nurses. My sister was there and Mom gently stopped breathing. It was a very peaceful, quiet leaving, exactly like her. She was a nurse, an OBGYN nurse. She was a wonderful Mom and person.Our biggest regret was taking her to The Ridge. I would never,ever bring someone I loved to live there. PS I would give it no stars, but you have too. read more

My mother was a resident of The Ridge for 4 weeks. I met two caregivers who seemed genuinely kind, caring, compassionate and competent. Some caregivers were just there to do a job and I had the unpleasant experience of witnessing one hurting my mom while he changed her brief. He didn't care, he just wanted to get it done. The management staff is young and seems more focussed on their own well-being rather than that of the very vulnerable people who live there. Several times I did not get the courtesy of a reply to an email. In particular, the General Manager, Taylor Burns, is far too uncaring and not nearly experienced enough to run a facility such as The Ridge. She seems full of her own self-importance. The staff managed to lose one of my mom's very personal and prized possessions - her purse - that she never went anywhere without. The staff would joke that the residents take things from other rooms. Taylor gave us a lot of lip service about trying to find it and then shed a crocodile tear when she told us it was not found. What a bunch of hooey. The purse is quite distinctive, they had a photo, and could easily be found if someone truly tried to find it. It causes me to question every aspect of the care my mother received while she was there. Think twice before you send your loved one there. They seem nice and caring when you meet them, but once you're gone, things will happen that you'll never know about. They don't care enough. read more

I went all over Kitsap County looking for a memory care facility for my wife. I have been her care person for the last five years and it got to the point that she needed more professional help because she began to fall and she began to refuse showers and other hygiene problems I could not be more satisfied to where she's at at the ridge on Ridgetop the staff is super friendly food is absolutely delicious and her care is superb The activities are wonderful and they try to keep all their patrons busy all the time. The only downside is that the ridge has a waiting list for people to come into their facility so if you're looking for a place be sure and see this memory care home and compare them with the others that you see and I assure you you will be as impressed as I was.. read more

The Ridge is a beautiful facility filled with wonderful and caring staff. The staff really cater to everyone's individual needs. I would highly recommend The Ridge for placement for your loved ones. read more

Great place to work. Management are great to work with. Easy to communicate with, door always open. We are just like a big family.

My mother-in-law was a resident at The Ridge. The staff's experience and compassion was invaluable to our family dealing with a difficult dementia diagnosis. They guided us through the journey with empathy and provided wonderful care. We are forever grateful. read more

I'm an outside provider and I enjoy coming here. The caregiving staff, management, and other workers are so kind and friendly. They take great pride, respect, time and energy into anyone that walks through there doors. Best facility in kitsap county! read more