A year ago today my father entered Encore Community's Clearbrook Inn Living Center after a six week…read morestay in the Encore Community's Northwoods Lodge rehabilitation facility. What he and my family have experienced during this time has been phenomenal. This is a community that truly cares about the individuals they serve. I have not encountered one staff member who has not been exceptional. From the top down-- the executive director, Adam; the business manager and human resources overseer, Joey; the Director of Nursing, Cathy; the Activity Directors, Cindy and Chris; and all nurses, care-givers, kitchen and dining crew, transportation drivers, maintenance and cleaning personnel-- the staff have been amazing: compassionate, responsive, knowledgeable, and cheerful--going beyond the call of duty (even when my 93-year-old dad has grumpy attitude days) -- to truly serve and love the residents under their care.

Visited my MIL to watch the Super Bowl at their community party, and the whole place made a great…read moreimpression. It's clean, organized, and decorated with Seahawks and Super Bowl touches. Security is solid--you check in at the front desk and get a visitor badge--and there's plenty of parking. The party was held in the game room downstairs, with a huge spread of food: chicken wings, pizza, cold cuts, veggies, chips and dips, popcorn, mozzarella sticks, desserts, cookies, plus beer and soda. A big‑screen TV made watching the game easy, and lots of residents were there with their families. Both the game room and dining area have a beautiful view of Lake Washington, which made the whole event feel even nicer.

I would highly recommend the Lakeshore. Highly. It's all…read moreabout the staff. All of them. The moment you enter you are greeted by genuine kindness. They all took such good care of our dad. Food was exceptional. Maintenance was awesome. Nurses, caregivers and dining room attendants were all wonderful people. I wouldn't hesitate to move there. I was so grateful for their care and support. The Lakeshore will forever hold a special place in my heart.

Let me start of by stating that this is a sincere opinion, and not meant to be anything other than…read morean honest review. I feel it is my duty to share my perspective. Take heed, this is coming from an individual who knows what they are talking about. I am someone with a lot of experience in senior living communities. I've seen many examples from all over the country (east coast, west coast, southern USA), and can confidently say that Bainbridge Senior Living is the worst I've come across. What is promised to families during tours is not followed through on. Not only that, they fail miserably. Do not be fooled by the shiny exterior or the convincing marketing staff. You would think that given the price residents have to pay in order to live within one of there communities that these facilities would be top-notch. Absolutely not the case. I would argue that people with positive feedback regarding BSL have not looked hard enough. My number one issue is the general lack of integrity. The activity calendar, which is used as a focal point when selling rooms, is almost never followed through on. Nothing ever seems to be happening in memory care. Furthermore the building's architectural design does not seem to have the needs of memory care in mind. Usually there is an outdoor area readily available to memory care residents to walk freely in. It is an essential feature. In this case there is only a tiny balcony available that, as I see it, can fit three people comfortably. Keep in mind there are many more than three residents on any given floor. This means residents have to wait until a staff member is available to take them down to the bottom floors where they can access the gardens/grounds. How often do you think this happens when there is a staffing shortage? Few more notes: I've never seen the executive director outside of his office. In other communities the ED's are seen interacting with residents. It is an essential function of the role. There is a rotating door of staff members coming in, and out. This is for a reason. There are surely some good staff members who manage to stick around, on who's backs the company rests. I've witnessed a lack of professionalism and rudeness on several instances. I'm not sure why more people don't speak up, but they should. I've spoken to many people (residents, family members, and staff) who are dissatisfied with this company. You and your family member deserve better than what you'll find at BSL.

They say Disney land is the best place on earth. Well so is Bainbridge Senior Living…read moreSally B

I have been associated with the Bellevue Clubhouse for five years now. These past five years I have…read morehad the opportunity to meet some of the kindest most genuine people I have ever met. The staff are competent and friendly and the colleagues at the clubhouse are amazing. I hope to be a part of this community for years to come.

Used to enjoy the place more until the 'big move'. Chaos at the new location, lack of clubhouse…read morefeeling and lack of concern from the top caused me to leave. In the old location under the old management it was a place I highly recommended. I know exactly what Liz P. is talking about. She is right on with the way things are going there now.

My mom has been a resident at Vineyard Park Queen Anne (formerly Queen Anne Manor) for three and a…read morehalf years. She lives on one of the two memory care floors, and we have been very happy with the care she receives. Mom's apartment is cozy and bright, with tall ceilings, a ceiling fan, a large window, and her own bathroom. The communal space is flooded with natural light and includes a TV room, dining room, and a darling rooftop patio filled with flowers during the spring and summer months. There's even a piano tucked into the corner, and I've been lucky enough to witness residents sit down and play! We experienced a change in ownership last year, which resulted in quite a bit of management and staff turnover. It was a challenging time for everyone, but one thing that remained consistent was the focus on caring for and supporting my mom and the other residents. The current team is, hands down, the best we've experienced. An enormous thank you to all of them. There is a level of "independence" in the memory care program here that may or may not work for your loved one. It's a large community, and even within the smaller memory care sections, the staff-to-resident ratio is on the lower side. For our family, though, this works well. Mom is mobile and constantly on the move, and having the freedom to explore without being overly coddled suits her personality. The staff also take a gentle approach to caregiving. If a resident refuses care, they're good about giving them some space and trying again later. I've found this helps prevent agitation, and the residents generally seem happy and comfortable in the shared spaces. Memory care residents have daily activities with the activities coordinators and are often invited to the assisted living side for larger, community-wide activities. Extra staff are on hand for these events, and residents can return to their own space whenever they're ready, which is especially helpful for those who can become easily overwhelmed. They also put on an extra-special Thanksgiving celebration every year! We are so thankful for the level of care Mom receives, the friendly and inviting staff, and the beautiful historic building she gets to call home. And bonus points for the neighborhood! Finding long-term care for a loved one is an incredibly emotional and overwhelming process. My advice: explore your options, ask lots of questions, but also take a moment to observe how the staff interact with each other and whether the residents seem happy and comfortable. You'll know when you find the right place--and we sure did at Vineyard Park Queen Anne.

My parents have resided at Vineyard Park for about 7 years now and we have had an excellent…read moreexperience. Mom has her own apartment in the independent living section and my dad stayed in the locked memory care unit. Throughout the years, we have appreciated attentive care and good communication with staff for both parents. There have been multiple times where medical emergencies have come up requiring transfer to the hospital for higher level care, and every time the staff responded beautifully to get them the care they need and contacted us immediately to let us know what was going on. I am able to connect with director of the nursing services and even the executive director whenever I have questions or concerns, and we are always able to work collaboratively to achieve a mutually acceptable solution to the situation. The staff is sensitive to maintaining residents' dignity and autonomy wherever possible, however they also have firm boundaries in place when safety issues arise and require adjustment of the approach to things like medication management, mobility/ambulation, or maintenance of personal spaces.

The Creekside is an Independent Retirement facility. It is Not Assisted Living. We have lived here…read more14 months. We moved here from our home in rural King County in Feb 2024. The activities are better than I expected, with monthly Mystery trips, off campus and happy hour's diverse entertainment. This weekend's Sadie Hawkins dance was Fabulous. Food was amazing, the music was Great, when 90+ yr olds get up to dance-you know something Great is happening here! Our food is one of the special things about the Creekside. Chef Justin is amazing! You do not get only one item only, like most places. You get 2 different entrees for each meal and an assortment of all day options. If you want to make your own food, you have a well equipped kitchen. Not just a kitchenette! This one includes a stove, oven, apt size fridge and freezer, disposer and dishwasher. Good luck finding apartments that include laundry and major kitchen equipment in Seattle. Every apartment has a washer and dryer. I do not "run down the hall"!! Laundry is in my apartment!! Bring your own microwave &/or toaster. Our Sadie Hawkins Fund Raiser Dance Event: Tonight we had a marvelous event, with a chocolate fountain, gourmet food, a donut wall, and Fabulous entertainment! I saw so many others having a great time, too. I love the idea that we used the event to help support our community: Local Food bank, Homeward Pet, a no kill shelter, and Firemen's benevolent fund. Moving here was one of my best ideas. Ever.

My parents moved in to the Creekside 4 years ago. The staff is amazing and instantly made the…read moreCreekside a home for my parents. We recently lost my father, and the staff has been so loving and supportive as she battles with her husband of almost 60 years is no longer there. This place is special and I am so glad my parents found it. THANK YOU!

My dad has lived here for a couple years now. Every time I talk to him about it or visit him, I…read morecontinue to unimpressed, especially for the amount of money per month he is paying. (The first irritating thing being the monthly rent was raised by a couple hundred dollars a few months after he moved in and that upcoming rate change was not revealed to him when he signed the papers.) They have a vulnerable population that in many cases is getting substandard amenities. I'm not talking about actual physical care. I don't have experience with that side of it. Everything is clean, frequent varied activities for residents, etc. Here are some things I don't like: 1. The internet in my dad's room is terrible. It's slow as molasses. There have been occasions where the internet is flat out not working and it doesn't seem to be a priority to get it working again (although my dad noted on one of those occasions that the internet in the office area still worked.) My dad is too old to realize this is not acceptable. Even if all he was planning on doing was playing online solitaire. I would urge anyone moving in who likes the internet to fully investigate this in the room they are planning to move into. 2. My dad expresses concerns about the high rate of turnover in the kitchen/dining room staff. He reports that this causes inconsistency in quality of food. 3. Also, new faces all the time means the residents can't build relationships with staff, which is a missed opportunity to make the place more special. 4.The high turnover raises the question about how good the work environment is. I assume it pays not much more than minimum wage. I overheard a slightly racist interaction between a resident and one of the staff recently which makes me wonder if sensitivity training needs to be offered to the residents, OR the staff's rights to be treated well by both management and residents is not being stood up for. Maybe this is just me resorting to stereotyping about the older generation that they might demonstrate racist values when interacting with people of color serving them. This is pure speculation--all I know is the turnover is high and whatever the root cause is should be addressed. Pluses are great location and the lobby is spacious and comfortable.

Very inconsistent service, particularly in the dining room. Dining room service generally ranges…read morefrom "not so bad" to "horrible" - seldom does it deserve to be rated "just okay," and it is extremely rare for the service to be rated "better than just okay." Their (the staff) hearts seem to be in the right place [they sort of care], but they do not get enough training. The cooks run the show, and they seem to be very temperamental and inconsistent. The serving staff seems to be dominated by the moods of the cooks. If the cooks are being temperamental, that experience is transferred out to the food service presenters who then pass it on to the customers, patrons, and residents. Generally it seems be best to avoid having anything to do with the dining room, unless one chooses to be aggravated and frustrated. There seems to be communication issues - lack of communication, and how information is communicated.

Good analysis, fast, reasonably priced…read more. I've dealt with NVL for both professional and personal matters, and I'm amazed that they can give results on whether a sample is this, that or the other (lead and asbestos testing is what they do for the most part, I think). They also do gravimetric analysis and a host of other things that I don't know about. If you need something tested, it pays to ask them if they can do it. **update: I have to mention that if you've not dealt with NVL before, it helps to bring your sample that you want tested in a plastic bag. If you don't, the people at the counter make angry faces at you while they hold their breath until you get the sample into the plastic bag that they've hurriedly given you. I thought I should mention that.

Be very careful if you decide to use this company…read more They would not give us pricing for mold testing until we came in and set up an account with our credit card number on file. Once we did, we still never saw a price as none was given on our submission form. My card was then charged $1,410 by them for 10 mold samples. These were only $40 each from other labs that we had used previously. I called and they said they didn't realize we weren't walk-ins so our rate should be around $46/ sample and they would make it right. They offered me a credit of $60 out of my $1,400 to make it right for the lack of transparency and us never seeing or agreeing to the exorbitant pricing. Do not use this company if you value your money and by all means do not give them your credit card number. They will wring out every penny they can from you and offer you a 5% credit to pretend like they tried to help when you point out that there was never anything signed agreeing to their secret prices.