A year ago today my father entered Encore Community's Clearbrook Inn Living Center after a six week…read morestay in the Encore Community's Northwoods Lodge rehabilitation facility. What he and my family have experienced during this time has been phenomenal. This is a community that truly cares about the individuals they serve. I have not encountered one staff member who has not been exceptional. From the top down-- the executive director, Adam; the business manager and human resources overseer, Joey; the Director of Nursing, Cathy; the Activity Directors, Cindy and Chris; and all nurses, care-givers, kitchen and dining crew, transportation drivers, maintenance and cleaning personnel-- the staff have been amazing: compassionate, responsive, knowledgeable, and cheerful--going beyond the call of duty (even when my 93-year-old dad has grumpy attitude days) -- to truly serve and love the residents under their care.

While I appreciated the convenience of having someone come to my home to provide medical care…read moreduring the pandemic (versus having to sit in an Urgent Care waiting room), the care I received did not meet my expectations. First, the doctor (who is not an MD - though this information was not clearly communicated at the time of scheduling), while pleasant, did not do an actual examination. In fact, he did not even take a full set of vitals, though to my surprise and confusion, my online record from this provider had vitals information included (assumedly made-up after the fact), as well as other information that was not discussed during his visit (assumedly taken from another online medical record). Additionally, the billing policies for this provider are unclear (intentionally or not), and I am still receiving invoices for which I previously remitted payment, almost 5 months after the fact. To make this matter more frustrating, no one from this provider's office has responded to my billing questions (after numerous attempts). Again, while this may seem a convenient option, especially at this uncertain time, I would recommend caution. To be fair, I do want to acknowledge that this provider was able to write a necessary prescription and make a referral for other needed testing, which is why this is a 2-star review (versus a 1-star).

Such a fantastic option versus taking both of my little kids to an urgent care and risk getting…read moreexposed. It also would've been a game to keep my toddler under control. Having them come to my house was a LOT easier on me. The guy who came over was very professional and helpful. I will definitely be using this service again

I feel confident my mother is receiving good care. Mom was so agitated, angry and paranoid with…read moreher Alzheimer's and she was calmer as soon as she made the move to The Ridge. We were surprised to find out this woman who absolutely wanted to stay at her own home barely knew she had moved when it happened. I stop by for unannounced visits and she is clean and well cared for. Yesterday I stopped in and found her with some other residents watching Christmas karaoke. Nobody in the group was well enough to sing but they were enjoying listening attendant with them was shaking a bunch of jingle bells and making it festive. The Ridge puts more effort into holiday decorations and crafts than a really good daycare.

My Mom moved into The Ridge in the end of May 2023. She was 96 and in the late stages of…read moreAlzheimer,severely deaf ,had almost completely stopped eating. We asked the Executive Director if they were comfortable with Hospice coming in, if and when the time would be necessary. We were told absolutely. After she had been there, approximately 3-4 days, she had a fall(she had been having many falls at her previous place) she appeared to have to broken her hip. We requested to have Hospice come in to see if she was appropriate, they agreed she was.The consensus was she was too old to take her to the hospital,so Hospice would treat her there with pain medicine and anti-anxiety medications, along with a fall pad along side the bed on the floor.On my first visit there, I found piles of dirty bed linens,dirty clothes all over the floors,a dirty plate & fork in a dresser drawer, overflowing trash cans,a mohair blanket behind the recliner chair, stuffed in the corner, dirty bathroom ,etc. And the worst of all...the fall mat was UNDER the bed !!! When I went to kiss my Mom hello ,she was in so much pain, she howled out indicating her anxiety and complete confusion. It took me a few minutes to locate an aid .Finally two aids came in, and then proceeded to transfer from her bed to a wheelchair by her UNDERWEAR.They hiked her by her underwear on each side all the up her rear end !!! The screams that were coming from my Mom were so unbelievable, that they will haunt me forever. The pain this must have caused my Mom with a broken hip ,I can't even imagine. She was absolute dead weight.They repeated this procedure 3 more times ,culminating with her nightgown and underwear hiked up her back and rear end.I demanded a nurse come in and tell me what was going on. They were not following the protocol that hospice had ordered, they had no explanation for the condition of the room and she could not explain why the aids moved my Mom in the manner that they did.She did tell me they are suppose to use a Gait Belt when moving a Resident. I was going to speak with the Director but she was gone for the day. The next day was basically a repeat except, the staff did not respond for close to 1/2 hour when the bed alarm went off and again when I pulled the bedside wall alarm cord, no one came at all !!I later discovered the alarm system had not been working for a week. My family and I came to understand that the staff there were not giving our Mom her pain medication or the anxiety med. as prescribed by Hospice, because, they felt" She wouldn't eat, her breathing may become too shallow and we know better than the doctor". No matter how many times the Hospice nurse ,Social Worker and manager went out there to educate them, they wouldn't budge. All they wanted to do was force her to eat, cause her to howl in pain and take money from her. There was one particular LPN who seem to take particular pride in telling us on a Sunday morning ," I've given her NO medicine since Friday". I learned that the Executive Director was leaving her job, which led me to believe she most likely could have cared less about anything that was happening at The Ridge. Our Mom couldn't understand due to her Alzheimers why we were doing this to her, why we were causing her to be in pain, why we were we keeping her here? We tried to see if we could move her, there was no other facility nearby to take her to. I finally had an idea about bringing in a Private Nurse. Which fortunately the Social Worker with Hospice knew of a wonderful one.She called her immediately, and she was there at The Ridge within 4 hours. Her and one other nurse were like true Angels, coming in and administrating kind ,loving care to our Mom. Bathing her,changing her when she needed it and most importantly finally releasing her of pain. The irony of this is, she did not need much of the pain medicine to be comfortable, she just needed it on a regular schedule as Hospice had written it in the first place. Our Mom passed away 2 days after we brought in the Private Nurses. My sister was there and Mom gently stopped breathing. It was a very peaceful, quiet leaving, exactly like her. She was a nurse, an OBGYN nurse. She was a wonderful Mom and person.Our biggest regret was taking her to The Ridge. I would never,ever bring someone I loved to live there. PS I would give it no stars, but you have too.

The responsiveness, professionalism, not to mention the compassion and tenderness the Careforce…read morecaregivers provided us was truly exceptional. Having CareForce be there for us allowed us to focus on giving our dying parent the emotional support we felt was so important in those final hours. And for this we are so, so thankful.

The dementia floor is like a prison. Terrible lighting. My sister fell a few times. She was wearing…read moreother people's clothes. She seemed sad all the time. The caregiver told my niece that it was not a good idea to take her out of there but she is in another place and VERY happy going on outings. People stole things out of her room. IT IS ALSO VERY expensive for the poor care she received. The managers were terrible at sending paperwork or communicating with doctors. Whoever bought the place has let it go to hell. Looks nice on the outside but a dark hole on the 4th floor. Check out places in Poulsbo or Bremerton before you get hosed by this place

My mother has been in Memory Care at Madrona House for over 4 years. I am so pleased with the care…read moreshe receives there. The caregivers are incredibly compassionate and look after her every need, ever-adapting to her slow decline. They are very responsive whenever any challenges arrive and always have kind words and stories about her when I've been away. The facility itself is always kept very clean and comfortable and the array of activities provided for the residents are varied and appreciated. Cassie in the office has been of immeasurable help navigating the ins and outs of medicare and hospice and other red tape and the nurses are kind, caring and do their best to provide the highest level of care. I'm so grateful they were able to accomodate my Mom.

Well, I'm impressed! High quality faculty with a very lovely staff. I enjoyed my visit to see a…read morefriend. They make the experience fun!

Outstanding caregiver experience. I was without support, needing transportation to/from hospital in…read moreSeattle for surgery, 3 days caregiver/companion before, during and after surgery. That's asking a lot. Their caregiver was fearless, able, helpful and charming. Cost was reasonable too. Excellent outcome.

Dr Wemple has been voted on of the best rheumatologists in the country and for good reason. I have…read morebeen seeing her for several years after trying 3 different rheumatologists in Seattle. She has the ability to really listen to you and work for you as a provider. The other amazing thing about her is that she is so up to date on all things a great rheumatologist needs to be in a very challenging area of medicine.

It's good Skilled Nursing The quality of care is improving…read more The home is in the process of removing all the carpet and linoleum/tile and replacing it with high quality vinyl flooring It's a great look , reminds me of living in a cabin

This is the BEST facility in Washington State! They have a high standard and take care of our…read moreveterans were expertise. The facility is clean and well maintained. The Nurses and CNAs are compassionate in their care! A lot of the workers here have been there for decades, which is not common in healthcare as there is such a high turnover rate! When my parents become old, and if they need assistance with their day-to-day life, I hope I can place them here. This is a place that you can trust to take care of your mom and dad.