I was looking to partner with professionals in the area, representing Claremont Senior Living. So,…read moreI had the pleasure of visiting Christa Shores on a Sunday and the concierge Marilyn could not have been more kind! Marilyn took the time to visit with me and show me the features and benefits of the community. Beautiful views and nice residents. Thank you Marilyn for the great service and tour. I hope to connect with the rest of the team soon and we welcome you to visit Claremont Senior Living, anytime

I do massage here on Mondays & everyone I've met that lives here, loves it. It's a beautiful, clean…read morefacility & the food is great!

I feel confident my mother is receiving good care. Mom was so agitated, angry and paranoid with…read moreher Alzheimer's and she was calmer as soon as she made the move to The Ridge. We were surprised to find out this woman who absolutely wanted to stay at her own home barely knew she had moved when it happened. I stop by for unannounced visits and she is clean and well cared for. Yesterday I stopped in and found her with some other residents watching Christmas karaoke. Nobody in the group was well enough to sing but they were enjoying listening attendant with them was shaking a bunch of jingle bells and making it festive. The Ridge puts more effort into holiday decorations and crafts than a really good daycare.

My Mom moved into The Ridge in the end of May 2023. She was 96 and in the late stages of…read moreAlzheimer,severely deaf ,had almost completely stopped eating. We asked the Executive Director if they were comfortable with Hospice coming in, if and when the time would be necessary. We were told absolutely. After she had been there, approximately 3-4 days, she had a fall(she had been having many falls at her previous place) she appeared to have to broken her hip. We requested to have Hospice come in to see if she was appropriate, they agreed she was.The consensus was she was too old to take her to the hospital,so Hospice would treat her there with pain medicine and anti-anxiety medications, along with a fall pad along side the bed on the floor.On my first visit there, I found piles of dirty bed linens,dirty clothes all over the floors,a dirty plate & fork in a dresser drawer, overflowing trash cans,a mohair blanket behind the recliner chair, stuffed in the corner, dirty bathroom ,etc. And the worst of all...the fall mat was UNDER the bed !!! When I went to kiss my Mom hello ,she was in so much pain, she howled out indicating her anxiety and complete confusion. It took me a few minutes to locate an aid .Finally two aids came in, and then proceeded to transfer from her bed to a wheelchair by her UNDERWEAR.They hiked her by her underwear on each side all the up her rear end !!! The screams that were coming from my Mom were so unbelievable, that they will haunt me forever. The pain this must have caused my Mom with a broken hip ,I can't even imagine. She was absolute dead weight.They repeated this procedure 3 more times ,culminating with her nightgown and underwear hiked up her back and rear end.I demanded a nurse come in and tell me what was going on. They were not following the protocol that hospice had ordered, they had no explanation for the condition of the room and she could not explain why the aids moved my Mom in the manner that they did.She did tell me they are suppose to use a Gait Belt when moving a Resident. I was going to speak with the Director but she was gone for the day. The next day was basically a repeat except, the staff did not respond for close to 1/2 hour when the bed alarm went off and again when I pulled the bedside wall alarm cord, no one came at all !!I later discovered the alarm system had not been working for a week. My family and I came to understand that the staff there were not giving our Mom her pain medication or the anxiety med. as prescribed by Hospice, because, they felt" She wouldn't eat, her breathing may become too shallow and we know better than the doctor". No matter how many times the Hospice nurse ,Social Worker and manager went out there to educate them, they wouldn't budge. All they wanted to do was force her to eat, cause her to howl in pain and take money from her. There was one particular LPN who seem to take particular pride in telling us on a Sunday morning ," I've given her NO medicine since Friday". I learned that the Executive Director was leaving her job, which led me to believe she most likely could have cared less about anything that was happening at The Ridge. Our Mom couldn't understand due to her Alzheimers why we were doing this to her, why we were causing her to be in pain, why we were we keeping her here? We tried to see if we could move her, there was no other facility nearby to take her to. I finally had an idea about bringing in a Private Nurse. Which fortunately the Social Worker with Hospice knew of a wonderful one.She called her immediately, and she was there at The Ridge within 4 hours. Her and one other nurse were like true Angels, coming in and administrating kind ,loving care to our Mom. Bathing her,changing her when she needed it and most importantly finally releasing her of pain. The irony of this is, she did not need much of the pain medicine to be comfortable, she just needed it on a regular schedule as Hospice had written it in the first place. Our Mom passed away 2 days after we brought in the Private Nurses. My sister was there and Mom gently stopped breathing. It was a very peaceful, quiet leaving, exactly like her. She was a nurse, an OBGYN nurse. She was a wonderful Mom and person.Our biggest regret was taking her to The Ridge. I would never,ever bring someone I loved to live there. PS I would give it no stars, but you have too.

A year ago today my father entered Encore Community's Clearbrook Inn Living Center after a six week…read morestay in the Encore Community's Northwoods Lodge rehabilitation facility. What he and my family have experienced during this time has been phenomenal. This is a community that truly cares about the individuals they serve. I have not encountered one staff member who has not been exceptional. From the top down-- the executive director, Adam; the business manager and human resources overseer, Joey; the Director of Nursing, Cathy; the Activity Directors, Cindy and Chris; and all nurses, care-givers, kitchen and dining crew, transportation drivers, maintenance and cleaning personnel-- the staff have been amazing: compassionate, responsive, knowledgeable, and cheerful--going beyond the call of duty (even when my 93-year-old dad has grumpy attitude days) -- to truly serve and love the residents under their care.

I really like my apartment, and everyone is very helpful and friendly. Please keep your present…read morestaff. To many times we here have not had good experiences with the past staff members, but now the present staff is very helpful, and caring. Thank you no more to add

Maintenance good but very late. Repairs take days or weeks or never. Some are critical like…read morethermostat not working, residents having to turn breakers on and off for heat. Waiting a month for a fix. Dog stains on carpet in hallways

Staff were very helpful as i was a new patient. I was quickly scheduled with the doctor who dealt…read morewith my issue quickly ,carefully and effectively. Highly recommended!

We have been taking our father in law here for a year now and it's been nothing but a great…read moreexperience. He always looks forward to seeing Dr. Cross

If you are new to the area, I recommend considering other apartments before signing here. I've…read morelived here for 8 months and management consistently fails to address issues raised by residents. While the property initially appears appealing because of its modern design and amenities, the level of service and follow-through does not match what is promised. When I moved from overseas to this area for military orders, I felt pressured to secure housing quickly. The leasing office offered a "first month free" promotion, which made the property seem like a great deal at the time. Since moving in, I've had ongoing issues with motion-sensor lighting in my laundry and shoe closets. Management stated this was a property-wide issue and that they were investigating a permanent solution, but there has been no visible progress and the same response is given when the issue is raised again. A pattern I've noticed is a shift of responsibility from management to residents. Utility costs are distributed in a way that includes empty units, with the reassurance that prices will drop once the property reaches full occupancy. However, the billing breakdown lacks transparency, making it difficult for residents to verify how costs are calculated. Residents are also expected to purchase and replace their own refrigerator water filters, which is surprising for a property marketed as a premium apartment community. The package room is advertised as secure, but the door is frequently faulty and does not lock properly. Trash costs are also variable and based on community volume, yet management does not appear to monitor oversized items like mattresses or furniture, which increases costs for all residents. The buildings look nice on the surface, but management and follow-through do not match the image presented during leasing. If I had known about these issues beforehand, I would have chosen a different property. Please manage your expectations before signing a lease here.

I moved in January, and the first few months definitely felt like living in a construction…read morezone--but things have come a long way since then! Amenities have started to open up, and they're really nice. The new fitness center is modern and well-equipped, and the clubhouse has a DIY espresso machine, which is such a fun touch. They're aiming to have the 80-ft infinity pool ready by the end of summer 2025, and I'm hoping once that's open we'll start seeing more community events or pool parties. Would love a chance to meet more of my neighbors! My unit stays super cool even during hot days thanks to the in-unit A/C. The finishes are sleek, but not everything was designed with shorter folks in mind--shower heads, cabinets, and even the microwave are all placed a bit high, which can be frustrating. Parking can be a challenge--the pillars in the garage are awkwardly placed and make getting in and out of the car harder than it should be. Also, the roads in the complex are narrow and curvy. I really think they should add speed bumps for safety. It's a dog-friendly community (lots of pups around!), and while there are poop bag stations, not everyone picks up after their dog, so that can be annoying. All that said, it's a beautiful place with a lot of potential. I'm excited to see the rest of the development come together!