Another amazing stay!…read more As always, the rooms were fresh and clean. The staff, from the front desk to housekeeping, was always on point. My past three stays have been in the Tuscany Tower, and I highly recommend it. Rooms and bathrooms are larger, the showers are amazing. I believe the rooms were recently renovated. Definitely worth the extra cost!

My husband and I met his friends here Sunday night. We will never go back. We were gambling for 2…read morehours never saw a cocktail waitress. So I went to the bar with my ticket from machines to get us 2 waters. She wanted $7.50 each bottle for an 8 ounce bottle of water! That's highway robbery. The bartender informed very rudely if I wanted a free one I needed to ask a cocktail waitress. Walked back to my husband and finally saw a waitress. When I asked her (she was literally standing right by my husband) she informed me she's not my waitress she would send her over. A half hour went by. Still no one. We said bye to his friends left there and went to Atlantis. Promptly served when we walked in and water - it was free. We won't be back, nor will we recommend the Peppermill to anyone. Poor service Rude employees Lack of supervision Bad customer relations Expensive water (more than gasoline)

This place is so cool and not cool at the same time…read more.. Here's the bad stuff... 1. Super construction going on and the parking lots are a mess, you don't know to go right or left and I got lost finding entrances even after 3 days.really dirty too. 2. The dirt doesn't stop there. Our first room we were given was so smokey I mean burning eyes smokey. There was a box fan sitting outside the room so I think they tried to air it out but it was like someone burned a cigar in there and just closed the door. 3. After going thru a room swap we were given another room. Fine but there was a dirty rag left in the bathroom counter with hairs all over it. Not a huge deal but still, come on right? 4. The late check out. Went to the front desk night before to make sure late check out was ok since we were at an event that morning. No problem they said you got until 4 with an additional fee. Great right? Nope since our room was a room that was attached to a suite they needed us out before that. Just come on again! 5. The service is just rude everywhere. I mean everyone you encounter! The Rim restaurant guy host in a suit..., I'm convinced was high as a kite. Don't believe me, go there and talk to him, holy! The security desk, rude and unhelpful. Anyone you call on the phone from the room, rude. I'm not expecting Disney customer service, but come on man! Someone teach these guys some customer service skills. So the good.... The resort is really cool. Bowling video games, nice casino, everything to spend a fun weekend. We may even come back just to do the pool and stuff to do there. To wrap it up... Lower your expectations. Your not going to get the cleanest room. Most certainly you will be treated rudely. It's a place that could be so epic but falls short due to just taking short cuts in the customer service, organization and just plain care about your whole experience factor. P.S. you will receive at least 5 text messages telling you about how great their spa is.

Playing Dragon Link the other day here and got a fire orb hold n spin bonus, it was $8?!?! Never…read moreknew a fire orb hold n spin bonus could be so low, must be a record. Then doing $1.25 bets on 5c denom got a fire orb hold n spin bonus and only got $17, Thats unusually low for that bet and possibly another record low, thats what you should be getting doing $0.25 or penny bets. They need to re program or re tune the machines or something. Rigged

Atlantis is usually my top choice for restaurants, rooms, and gaming. However, because of their…read moreexcellent service and popularity, it can be difficult to get last-minute reservations -- so definitely plan ahead if you have the opportunity. We ordered late-night room service and Juan was very pleasant and personable. The food was pretty good, especially for the time of morning. The newly upgraded rooms are also very nice and made the stay even better. Highly recommend staying here if you're visiting the area!

I will say that the spa and all the treatment rooms are absolutely beautiful and have a great…read moreambience. The only downfall would be just how small it was. Based of the pictures I had seen while doing my research I was shocked to see how small the steam showers, the hot tubs and shared areas were. My Bestie and I went for my birthday which was on a Thursday, while we were waiting for our massage we tried to wait in the waiting area except there was no place to sit or stand. My favorite parts were the massage and the hot tubs were beautiful, it's like you're floating in the sky surrounded by greenery with a full view of the sky through the glass top!! Also, you get a local's discount Monday - Thursday as a local for all services (I'm pretty sure all)

The Jesse is my favorite place in town! The food is amazing, and we tried almost all of the tapas,…read moreand every single one is delicious. Everything tastes fresh! It's honestly hard to choose a favorite because they are all so good. And you definitely need to try the basil cocktail, "Aegean Garden" - it is incredibly delicious and one of the best cocktails I've had in a long time! A wonderful place for great food, drinks, and atmosphere, I will definitely be back!

The Jesse is a charming hotel and restaurant in downtown Reno. Great food and craft drinks. The…read moreoutdoor seating is private and so comfortable. I highly recommend!

Jacob was our blackjack dealer and I have never had a more enjoyable experience losing my money. By…read morefar the best blackjack dealer I have ever had in my 20 years of playing

I went to the J Resort to listen to some music and was pleasantly surprised. They have a great R&B…read moreband on Saturday nights in the lounge area. Spacious area for dancing and I love the seating in the bar. Nice mood lighting. Some slots and TVs for those who want to watch the game. This one's a keeper for sure!

Nice spot right across from the airport. Went to a show at the GSR and stayed here because this…read moreprice was a realistic price compared to GSR. Parking was $10 for the night and they have a little breakfast included. The little pancakes were hard but they had bacon so that made it a little better.

Dear Hyatt Management Team,…read more I am writing to share feedback regarding my recent stay, as this is the first time in my four years as a Hyatt Explorer member that I have experienced a noticeable decline in check-in service quality. Prior to arrival, I received an email and app notification confirming that my room was ready at 11:05 a.m., including the assigned room number. I arrived at the hotel at approximately 12:45 p.m. Upon approaching the front desk, I was not properly welcomed, and the first statement I received from the receptionist was that there would be a fee for early check-in. I showed the email and app confirming my room was already ready, as this situation had never occurred in my past stays. Only after requesting to speak with a manager was I allowed to check in. I initially planned to let this go, but on my checkout day I experienced another disappointing interaction. When I requested my two complimentary bottles of water, I was told that water is not provided on checkout day and that I would need to purchase them instead. In the room, one of the bed lights is not working and the fan in the bathroom makes loud sound which I didn't even complaint. The room is a bit dated with stain on the sofa and the bath tub. The sink has a crack and the wall paper is peeling off. This, again, has never been an issue during my previous Hyatt stays. What concerned me most was the tone and manner in which both interactions were handled. These were separate employees, yet both encounters felt unnecessarily dismissive and unwelcoming. I am not including names, as my intention is not to single out individuals, but rather to encourage improved consistency in customer service and guest experience. I have always chosen Hyatt because of the professionalism and hospitality I've come to expect as a loyal member. I hope this feedback can be used constructively to ensure future guests receive the standard of service that Hyatt is known for. Thank you for taking the time to review my concerns. I look forward to your response.

Rarely get to give a 5 star review but my experience at River West was wonderful. The office staff…read moreand maintenance crew were friendly and helpful. The park is very quiet and kept clean. It has security and someone is available on site for those coming in after hours or who may need assistance. The long term stay area has a community full of nice and respectful people, which gives the park a nice, safe, and friendly neighborhood feel. The spaces offer a good sized lot with parking, and many have fences for pets and privacy. Most all have mature trees among them. There's a nice, shady, grassy area to enjoy a picnic or for lounging, a patio area for sitting and enjoying the view of the Truckee River and Idlewild Park. It's located close to everything Reno has to offer. Whether you just need a space for the night or somewhere to stay a little longer, this park really is a hidden gem for those wanting a friendly, conveniently located, peaceful and quiet stay.

Can't say enough great things about this little hidden gem…read more My hubby and I usually book our campsites as we go based on our eta, weather, pit stops, etc. As hubby drove yesterday, I looked on Yelp and found a little site just outside of Reno along the river that looked promising. I tried to book online but it wouldn't let me so I called the number and spoke to a very pleasant woman who took my reservation over the phone and even offered me a first responder discount! Upon arrival, they were set up for after hours check in and very organized and timely. Chris, the security officer guided us right to our site and was very pleasant. Our site was a premium river side set up that did not disappoint! We backed up to the river with lush trees and greenery all around. There's a beautiful patio with chairs, tables and Edison string lights overlooking the river where we would sip our drinks after a long day of traveling and watch the geese and ducks in the river. There's also a couple of benches and fire pits established for campers to use. There are long term residents throughout the park, and some sites are pretty close together so we were very lucky to have gotten a premium, roomy luxurious site at last minute. We definitely recommend paying the little extra for a river front site. Site 11 & 12 are the best! PS: the staff is very responsive to texts and questions and they were a delight!

Wow, what a gem! This place reminded me of the early 90's…read more. I felt younger visiting this place! The ceilings are lower and the place is huge . The staff was amazing.everyone knew me by first name. We stopped in Virginia City which was ok and Reno was packed!

The room itself was about what I expected, so I don't have major complaints there. My issue is with…read morethe valet service. In the morning, we waited over 30 minutes while valet staff searched for another guest's lost key. Later that same evening, we ended up experiencing the exact same thing ourselves. The valet staff lost our key and it took over 20 minutes for them to locate it. They did not think to hire more staff for the busy Memorial Day weekend and the basketball/volleyball/adult softball tournaments that were going on in the area. The night before we had to leave our car halfway in the street because valet was so backed up. The guest service manager told us to leave it half away in the street. The next day the same manager blamed the desk agent for losing our key when they did the same thing in the morning when she wasn't there. Unfortunately, this caused us to be late to a magic show we were attending at Grand Sierra Resort. I understand mistakes can happen, but seeing the same issue happen multiple times in one day shows a serious lack of organization and professionalism. Valet should make the experience smoother, not create unnecessary stress and delays.

Terrific property. The two bedroom suite was an amazing deal for the price; two bathrooms, a full…read morekitchen and living room, and it could easily sleep 5-6 people. The front desk staff were some of the friendliest and most helpful folks you'll ever meet. Hot tub, pool table, sauna, and massage chairs.

First time staying at WorldMark Reno and honestly, the outside had me a little worried at first…read more The building looks older and a bit dated, but once you walk inside, it's a completely different story. Everything inside feels remodeled, clean, and way nicer than expected. What really surprised me was the front desk staff. Everyone was friendly, helpful, and relaxed. I was expecting the usual timeshare sales pressure the second I checked in, but nobody bothered me about any of that the entire stay, which was a nice change. Only real downside is the parking at night. The regular spots and underground parking fill up fast, so you might end up parking out on the streets, which can feel a little sketchy late at night. Overall though, definitely a better stay than I expected.

Stayed here for 4 nights. It's a nice place. Checked in at 3pm but the room was not ready. The…read moreperson at the front desk said it was because they were sold out the night before and the turn around is running a little late. It was a short wait of about 15 minutes before they were able to give us our room info. We booked a larger room with a king bed so our son could have a bit more room to roam. Room was clean, bed was comfy. AC was easy to control. It did have a microwave and mini fridge. Emphasis on the mini for the fridge. Pool was semi heated. The outside temp was in the 60s so the water felt about room temp. Whirlpool was nice and warm. The fitness center has the basic weights and cardio machines. Laundry facilities only had 1 washer and dryer. We had dinner at the bistro located in the lobby area. Basic foods of salads, sandwiches, pizza and burgers. Didn't know they had a kids menu until we had placed our order and one of the workers (the one who didn't assist us) asked the family behind us if they wanted a kids menu. The bistro is only open during certain hours (breakfast and diner mainly. Grab and go snacks and some travel items available at the "market" next to reception. However, there are food options nearby as well. Overall we enjoyed our stay.

Pro: Clean, everything worked, convenient parking, elevators were adequate, convenient to casinos,…read moreeasy access to interstate and other parts of the city. Con: No free coffee, no complimentary breakfast of any kind, the Starbucks in the lobby is inadequate, staff were uniformly robotic, unfriendly (not a big deal but weird).