I came for a concert on the festival grounds, I was impressed by the investment into the local music scene. This is not a music venue that is temporary, they have put effort into having a permanent location for shows. There is a lot of parking in the area for the hotel/casino and is available for concert attendees. The audio was done well, especially for an outdoor venue. Up front near the stage the subs were really kicking. The tops were bright and clear, they could be heard quite a way away form the stage. Some front fill monitors brought audio to the front of the audience where the flown arrays didn't reach. There are challenges with rigging, power, and dealing with weather that have been well thought out. JMF Entertainment did a great job. read more

J Resort - Sarah Barthel of Phantogram - Resorts Near Me - Reno, Nevada

I never stayed at the old Sands but my husband has and remembers quite well as he stayed there previously. The J resort had a nice modern look throughout the hotel as you can tell with the modern art work. I loved the screen puzzle that displayed above the check-in desk. They had a nice screen I noticed too whilst at the pool. They have a cool little arcade center for kids and some restaurants here and there as well as a gift shop. I loved the hall and decor by the elevators but I didn't particularly like the sign in the the elevator that says please don't jump. That kinda makes me nerves as to why would they say that unless their elevators were unstable. The room was nice and clean with a fridge with some complementary water, microwave, and a huge bathroom. It was lacking a safe thought. We went down to the pool but had to bring out towels down as there were no towels by the pool that we saw. Checking out was a but harder as my husband had to call to check out & receipt wasn't emailed until 5 in the evening. It would've been nice to see right away to correct any discrepancies if any. Overall, was a good stay for what it was in Reno. read more

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7/2026 service use to be 5 stars / rooms still 5 stars It's unfortunate when you've been going somewhere for quite a while and have consistently received great service. Of course, every business has the occasional hiccup or an off day. However, it's frustrating when a new server appears to pick and choose who they want to serve. It really makes you question the level of customer service being provided. Most of the servers make an effort to greet guests and check on everyone as they make their rounds. This particular server, however, seemed to only approach the guests she preferred. More than once, I heard her tell people she served, "Oh, I made it with love." That comment struck me as odd, considering the bartender is the one actually making the drinks. It came across as an attempt to earn a larger tip rather than provide genuine service. Meanwhile, other patrons--including us--were repeatedly passed by without acknowledgment. It's disappointing because this used to be one of our favorite places to visit. Unfortunately, over the past few weeks, the service has noticeably declined, and that's really disheartening. I truly hope management addresses these inconsistencies because we'd like to enjoy the experience we once looked forward to. If these issues continue, we'll likely choose to spend our money elsewhere--where every guest is made to feel welcome and appreciated. read more

To begin with, this is the most difficult review I've written. It starts with a little backstory. Two years ago, Pimp and I came to Reno for the Women's USBC Championship Tournament and stayed at Silver Legacy. It was a terrible experience. On a whim--and lured by free gifts for tournament bowlers--we wandered over to the J Resort, which was under renovation at the time. Despite that, the staff and service were phenomenal. We were so impressed that we sought out a manager just to tell him how much better the experience was than where we were staying. We promised ourselves that if a tournament ever brought us back to Reno, we'd stay at the J. Fast forward to now. The first crack appeared during the booking process. When I called, "Jordan" told me there were no tournament rates but offered me a "good deal." After booking, I checked mybowlingvacation.com and discovered the J was offering a significantly lower USBC rate. Jordan's response was essentially, "Oops, my bad." She canceled and rebooked the reservation. That should have been my first clue. We arrived around 9:00 a.m. and were told no rooms were available, which was understandable. We were told to check back around noon and maybe something would open up, so we killed time on the casino floor. The casino was disappointing. Many machines we remembered from two years ago were broken, missing buttons, or looked sketchy. Some chairs were peeling, and one felt like it might collapse. The cashier staff was generally unpleasant, although Soledad was very kind. When Pimp asked whether any benefits from our last visit carried over, the employee helping him acted as if he had committed a crime by asking. Ironically, I still had $14 in comps, which Soledad suggested I use toward a cardholder breakfast special. We got our room around 11:30. It was decent enough, but oddly came with an iron and clothes steamer without an ironing board. On day two, I called housekeeping around 9:00 a.m. and was told they only provided fresh towels and trash pickup; guests make their own beds. Fine. We headed to breakfast at the only open restaurant and were told there was a 20-minute wait. We were added to the waitlist, gave our phone number, and were promised a text when our table was ready. While waiting, I tried using an ATM. It accepted my card information but dispensed no money. A manager checked it and said my card was declined. Odd, since I had plenty of money available and no charge appeared. He admitted the ATM was "quirky" and suggested another machine. A short time later, I overheard another customer having the exact same problem. Then I watched the same manager assisting a third customer with the same issue. Meanwhile, Pimp and another patron each lost $20 when slot machines swallowed their money without crediting it. By now it was 11:00--an hour and a half after we supposedly joined the breakfast waitlist. We never received a text. When we returned, the hostess immediately said, "20 minutes." Pimp started to lose patience. Miraculously, a restaurant manager appeared, and we were seated immediately. Remember that breakfast special? It ended at 11:00. Because several waitlist reservations had mysteriously vanished from the system, we--and several other guests--missed the cutoff. Another manager was summoned while other customers complained about the same issue. We eventually received the special pricing, but honestly, it wasn't worth it. The eggs were cold, the ice water was warm, and the pancakes were rubbery. Back in our room at 12:45: no trash pickup, no fresh towels. We took naps and later attended the Father's Day buffet. To be fair, it was actually pretty good, especially for $20 total for the two of us. At 5:30 p.m. we returned to our room. Still no towels. Still no trash pickup. I called the desk and also requested an ironing board. A bellhop ended up delivering the towels, bringing the ironing board, and taking the trash while a housekeeper lingered down the hall doing only God knows what. What strikes us most is this: First, the incredible impression this property made on us two years ago has been completely erased. Second, we arrived here immediately after spending four nights in Las Vegas, where nearly everything was comped and the service everywhere was outstanding. The hotel portion of that stay cost us less than $40. Go figure. Stay tuned. I have a feeling there may be updates. read more

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I went to the J Resort to listen to some music and was pleasantly surprised. They have a great R&B band on Saturday nights in the lounge area. Spacious area for dancing and I love the seating in the bar. Nice mood lighting. Some slots and TVs for those who want to watch the game. This one's a keeper for sure! read more

The parking garage was fairly convenient. The height clearance was poor. We were just able to clear the roof of the garage, and we don't have a lifted truck. They need a directory near the elevator doors to let people know what is on each floor. The casino area was clean and well maintained. It was smoky, but it is a casino where smoking is allowed. We were there to check-in for Hot August Nights. The room for the HAN check-in was clean and inviting. read more

This resort had a good room rate for our Friday night stay. It wasn't too far away from the main gambling area and the baseball field to attend a game. They need better outdoor signage to where the front desk is located to check in. We liked our room and the bed was super comfortable and for the wife to be happy about this it's a plus. There's a mini Starbucks downstairs where you can get some quality caffeine in the morning. read more

The rooms were a highlight they were very clean, spacious, and comfortable. Everything felt well kept, and it made it easy to relax and enjoy our time there. The location is key walkable to everything . The casino was fun, but I do wish they had more game tables open, especially since it was a Friday. It felt a little limited for a busy night, which was a bit of a downside. Aside from that, the overall experience was good. The hotel itself is nice, and the rooms definitely stood out the most. I'd stay here again and hope to see a little more activity in the casino next time read more

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The hotel looks great and they have comfortable beds. I originally booked a king bed in the Aspen tower on the high floor with Mountain View. It was everything I expected but what i didn't bet on is my husband having issues with being in a corner room and it didn't cool as much as he would like. They had maintenance come to help us with the A/C (thank you Darwin!). I want to thank Vincent especially for dealing with us as he miraculously found a room available during the Reno to Vegas racing event that made my husband comfortable and happy. I truly appreciate his welcoming attitude, his humor and definitely his patience while accommodating our requests. Will continue to visit and book at J Resort. read more

J Resort - 14th floor view of birch tower - Resorts Near Me - Reno, Nevada

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First things first, The Sands needed a major remodel and change of identity. The Jacobs family has succeeded at that. The property now looks and feels upscale and much, much, much cleaner. The place is fresh. I guess when a casino owner buys up the virtually the entire corridor between their casinos they can also convert a city street to Valet Parking. 3rd Street was free parking and still close enough to walk to downtown events but is now reserved for casino use only. I have not see the remodeled rooms but I am guessing they are inline with the rest of the casino, So far I have only been to Hanna's table and it was early on. I am looking forward to trying J Paul's but not too sure about the mixed reviews on the buffet. A thanks to the Jacobs family for cleaning up downtown in a similar fashion to the Oliver McMillan proposal of 1998. Not every decision has been met with open arms, but growing comes with pains. Can't wait to see wait to see what comes next around the area anchored by the J Resort. read more

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My wife and I got a great deal on a room here for a couple nights (staycation). They're still in the midst of their transformation from the former Sands hotel, but I think enough of it was finished for us to come to an opinion. The room was decent. Despite recently going through a refurb it still felt old, tired, and already in need of a refresh. The bed was comfortable and clean, but you could clearly tell that dusting wasn't a priority for the cleaning staff. Also, the coffee maker was filthy. Furthering my refusal of using hotel-provided coffee makers. Water pressure and temperature out of the shower head was great, though. That's always a plus. The property is coming along nicely, though there's still plenty to do. I love the addition of several art pieces scattered about the lobby. The Neon Line, an urban trail of sorts, displays numerous art installations once featured at the Burning Man festival. Food options are actually quite decent, borderline good. Hanna's Table is good for quick sit down bite. For a nicer meal, you can't go wrong with signature steakhouse, J Paul's. While not the greatest steakhouse in town (that honor goes to Atlantis, in my opinion) it's still a solid option. We didn't try their buffet but I have heard a few good things. Overall, we had a good time at J Resort. They still need to finish the refresh on their pool as well as the addition of another restaurant and bar, but there isn't enough construction going on that would interfere with your stay. I'd definitely come back once they're all done. read more

Mariana is amazing. Love the service need to give her a raise. Love coming here since it was a Sands J Resort is nice. I miss Mel's diner. read more

J Resort - Cocktail waitress Margie was amazing. Can't wait to come back. - Resorts Near Me - Reno, Nevada

The only place to stay in Reno! We stayed for a week and had a great time. Our cocktail waitress, Marzena, was amazing! She made sure we were well taken care of and our drinks were never empty. read more

This used to be the old Sands Casino and Hotel but changed hands a few years ago and is now called J Resort after its owner. It's located about 1 block from Casino Row and The Eldorado. I understand it is going thru a remodeling that will expand its casino area. This review is only for my 2 night stay this week. Parking and check in was easy and friendly. My room on the 7th floor was very nice and comfortable. Waiting for an elevator was always less than 15 seconds. I have no complaints and feel lucky to have stayed here especially with my reasonable $ rate. There are 2 guest room towers. I would definitely recommend staying here. There are plenty of slot/video games in the casino but not many table games. I was told that the expansion will add more. read more

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We enjoyed The J. The room was really nice and the bed was super comfy. It was only a block from the main drag, super quick walk and we enjoyed our time there. The only problem we had was parking, there is not enough self park space unless you go across the street, but other than that, we loved it. read more

We've stayed at the J resort a few times. This time we stayed at the Aspen tower and usually we stay in the cedar tower. This time the bed was a little harder on the back, no microwave, and no water pressure. We do find the staff to be friendly and helpful. We recommend the king beds from Costco as in our Airbnb we got no complaints. Also with low water pressure please consider putting hand held shower heads in every shower. If not we will have to ask for handicap rooms going forward, and we dont really want to do that. BTW please announce to guests the steak house is by reservation only, as sadly we will have to try it next time. We did however enjoy thr meatloaf in Hannah's is the best we've ever had aside from my own meatloaf. Thank you. read more

I will never spend money here again. I called them to speak with someone about a problem I was having and this person named Heather answered and she is beyond rude and not even a little bit helpful. People like that should never work in customer service. I'm beyond mad I ever gave this business any money. For them to hire people this disrespectful and to keep them on staff is mind blowing to me. Beyond disgusted this place is still in business. Hope no one ever has to deal with this person ever. And I hope you stay at eldorado or silver legacy if you want to stay downtown. I would recommend circus circus over the j resort. read more

Bad Service! Horrible Food! Save you money go to GSR a REAL RESORT. All you will be is disappointed playing and eating here.

Came here for breakfast but line was long so we played slots. Good time but didn't have breakfast. I found out it was busy from street vibes so went somewhere else for breakfast. We will be back to try again. read more

So the wife went to check out the J Resort. This was our first time here since it became J Resort. We checked in and staff were super friendly. Vincent, that guy that checked the us in was amazing.. thank you Vincent! Our room was so nice they have really updated the Resort. We changed and went to the pool. It's was outside just past the parking garage. Good size pool and clean. The staff is so friendly and helpful. I would definitely stay here again! Would like to say the J Paul's Italian Steakhouse happy hour is really good! Thank you to our bartender Shane he was awesome hook the wife up with a John Daly! The lamb tacos were excellent!! Cheers read more

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First stay at J Resort and would stay again (Aspen Tower). The buffet and Hannahs Table were OK. Marzena, waitress in the casino, was great, she was terrific and had many enjoyable conversations. Overall it was a nice stay for my first time in Reno. read more

The J is an enjoyable place to be. The most amazing Steak House! Marina, is an amazing cocktail waitress, very efficient, kind and funny. Love her. Alex Escutia, my amazing host. Always taking care of me, booking rooms, events, and always around for a quick chat! ​ read more

If you get a chance, definitely and I indefinitely try Hannah's restaurant at Jay's casino. Our waiter I believe his name was. Danny was very nice, very polite. Our food was served promptly and the portion size and quality were surprising and amazing. We had the artichoke spinach dip as an appetizer, and oh my goodness that right there would have been enough. It was brought to our table, piping hot and it not only had tortilla chips. It's also served with these twisted breadsticks that are full of cheese! So very yummy. We ended up splitting the fish and chips, which was more than enough for two people, and the fish was crispy and not greasy and I don't know how they make their tartar sauce, but it was yummy. It was also nice that I'm assuming he was the manager supervisor. Andrew was very friendly, attentive and dressed appropriately and was just a very very nice guy that took the time to invite us back. I do have a comped room there sometime in February that I am having difficulty in booking the room myself through their website, but when I do manage to do this, I will let you know how the hotel side of my offers go. read more

J Resort - This is the spinach artichoke appetizer - Resorts Near Me - Reno, Nevada

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mandy harris 5/5 just now on Google We just stayed here, two quick work trips, in a row. Good Internet Nice, clean, spacious room Nice staff Great location Reasonable price Can't get a late check, even for a fee Refillable amenities Lots of Plugs near the desk! read more

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LOVE LOVE LOVE this hotel. Room is clean. From the room service to the restaurant services, to the people who work in the gamble hall, all are very attentive and extremely friendly, so we dun mind to tip them great, which makes everyone happy during the trip! read more

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I never stayed there, but checked out the casino a year after it opened. The place was practically empty with not many table games and uptight, unfriendly dealers. I rather have the old Sands back. This place sucks as far as the casino goes. read more

This was my first time visiting J Resort in about a year, and I decided to go because I wanted to try the buffet. From the moment I walked in, several employees greeted me with smiles as I made my way to the Players Club. At the Players Club, Michele was incredibly helpful and happy to reprint my players card. She also told me about the 25% buffet discount and explained how to print it from the kiosk. I tried finding the buffet on my own but couldn't locate it. I asked the security guard on duty for directions, and not only did he give me clear instructions, but he also personally escorted me to the escalators I needed to take upstairs. That level of customer service really stood out to me. Once upstairs, Ursula greeted me with a smile at the register and even joked about "ONLY having four hours left" in her shift when I asked how her day was going. I was seated right away, and my drink order was taken almost immediately by Hachib. Hachib was probably the most impressive waiter I've seen in a very long time. He was kind, polite, funny, and genuinely engaged with the guests. He even suggested a drink when he noticed I wasn't sure what I wanted. Watching him interact with the other guests around me, it was clear that he truly enjoys what he does and takes pride in going above and beyond. The food was good, but the service I experienced was phenomenal. Because of the outstanding staff, I will definitely be coming back -- and often. read more

Horrible! I stay in King Tower 15/F. Unclean carpet. People's dead skin found. AC is super noisy like airplanes engine. Toilet still have poop mark. Toilet seat cover wobbling and shifting down into toilet hole. House keeping service upon request due to unforseen situation. Even I requested, they only come empty trash and provide new towels. Never stay in such bad hotel before. Never come again. read more

J Resort - Resorts Near Me - Reno, Nevada

Well when they said these rooms were upgraded I belive it ate at the steak house soo flavorful Joseph aka Joe was our server at the steak house he was phenomenal highly recommended. Soooo friendly and attentive will be coming back read more

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We asked for our room to be cleaned the morning when we left and the front desk promised that it will get done. We came back at night and the room is not cleaned. We had to ask again and wait just to get the trash taken out and towels replaced. Never coming back. read more

I'm giving it 5 stars because I think its current 3 star rating is unreasonable. We had a good stay here, the room appeared to be recently remodeled, clean, and modern. The beds were comfortable with nice sheets, nice pillows, and pillow cases. Elevators worked well and the staff presented nicely. The store had all the essentials and the restaurants were decent. read more

J Resort - Two beds and plenty of room. - Resorts Near Me - Reno, Nevada

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After my visit last year I had some great offers from the J. The comps are generous and the lady at the cage couldn't have been friendlier or more helpful. A great vibe all around and that makes a difference! Food at Hannahs and some free $ to gamble. I was happy to come back and check things out and I'm so glad that I did. They had moved some things around and are continuing to work on improving the J. I was so happy to see my favorite dealer of all time Christina! She is a great dealer and an amazing person. Had one dealer that kept calling me bro which I didn't much appreciate but just made me appreciate Christina all the more. Great table games with good table rules! I was able to check out Hannah's for a sandwich. Great service and the food was awesome. I would definitely go back. For years the Sands was our go to and I was a bit hesitant with it changing to J's. I have to say I now find myself excited about the direction it is going. Every time I'm in Reno I will be sure to make some stops for gaming and food at J's. Still working on maybe staying there next time we visit. People like Christina and the rest of the awesome staff there will keep me coming back. Keep it up J's and look forward to my next visit. read more

Good little hotel in Reno. The front staff was helpful and made check in easy. The casino is small but that's fine. The drinks at the steakhouse are amazing! Hannah's table wasn't bad at all. Service was a bit shaky but food was good and drinks were good. My biggest issue is when casinos try and be part smoking and part non smoking. It doesn't work! Smoke travels and screws the people up who aren't smokers and do not like smoke. I think they should choose who they want to be and go with it. Non smoking would be amazing. Look at the Park MGM in Vegas. Always full and an amazing place. They could differentiate themselves. Looks like Reno is attempting to be a little more upscale and more of a destination. This would be awesome for kids and families. But that's just opinion. Pick one or the other and go with it. It will be great either way. read more

Stayed at J resort last year 2025 for 4th of July weekend. It was great. Clean Rooms. Friendly accommodating staff. It was wonder, so I figured my family and I would stay again this year. I booked a stay for two days. Boy have things changed. When we arrived the room appeared to be clean. We left early the next morning to go to event. Came back that afternoon the room was not clean, trash Was not taken out, old bathing towels still there that we used earlier that morning with no fresh towels to replace them. I called room service and told them nobody cleaned our room or left us any fresh towels. Room service said did you aso someone to clean your room. You have to call and ask us if you need your room cleaned it's not automatic. I'm like oh. You cleaned the rooms last year without me asking and every hotel I have ever stayed at automatically cleans the rooms last year the next day and gives you fresh towels. He said no here at J Resort you have to call and ask for your room to be cleaned otherwise we will not clean it. I'm like huh? he said it's too late for us to clean it now but I can have someone bring you some new towels. I was done. I was thinking this is not sanitary, my family will not be staying here again. Next morning check out I noticed a few red bumps in my arms that itched. At first I thought they were mosquito bites. But after I got home the bumps started to spread over my back and arms and itch really bad. I went to ER to see what was going on. They told me I got bit by some kind of bug. Maybe bed bugs. I told them I don't have bed bugs. I told them I stayed in Reno at a hotel during 4th of July weekend and then this happened. I was mortified! Horrified ! and disgusted! Birch Tower. Tenth floor. I had to throw away darn near my whole house, clothes, suit case and all. Not playin. I don't do bugs Period. Worse experience in a hotel ever. read more

Really terrible service from pro park ULISES the manager Bell/Valet really terrible service other than that was good.

Scammed to describe my experience in one word. Get a supposed $10 credit on slots when sign up for the Players Club. They first told me get a $10 credit, but then tell me you got to put in $1 to get the $10 credit. I put in a $10 bill and did not get the credit. They told me to press for service if it did not work. OK, I did add a dollar. I added $10, but service guy said I used the $10 credit. I doubt that. I am not that bad in math. He said sometimes it does not work right away and guest services says it does not work on some of their machines. A complete scam. BEWARE. Also you pay a $35 resort fee and you have to ask to have the room cleaned. We asked and they said not today, but they can empty the trash and give us new towels. Another resort scam. BEWARE. And on Friday night the parking lot is a place for people smoking weed a partying. Did not feel terribly unsafe, but makes their property unsavory. read more

I came in for a late check in and Donna at the front desk was absolutely amazing. Great conversation, very friendly and gave me all the information I needed to navigate the casino. Thank you Donna for being so helpful and personable! My room was very clean and I had an amazing view also! Highly recommend staying here! read more

J Resort - City view - Resorts Near Me - Reno, Nevada

Check in was smooth, the woman at the front desk was polite and friendly, gave us plenty of advice on what was going on for the night. The room was very clean, smelled fresh and very roomy. We stayed in the skyline suites in the top floor of the ceder tower. The elevator was nice and felt safe both physically and security wise. The floor plan doesn't feel like you are walking 10 miles in a circle like other casinos... I gambled for about 2 hours and had not seen a cocktail waitress or been approached by any team member. That was very strange. Overall a pretty decent trip. I like this hotel/casino more than the GSR, and the nugget. It's a more low key less hustle bustle type casino, but you still gotta get me some drinks at the machines! I appreciate non smoking sections. The resurant J Paul's Italian Steak house was the highlight, and would recommend checking the resort out to anyone now that I've been there. read more

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Just over all booking was a nightmare they said they needed a card to hold room which was fine but then 3 weeks before we even got there they charged our card and we questioned it they said no cash refunds but we weren't happy with the way they explained the card was only to hold room not to be charged so we cancel reservation and then were told no cash refunds only vouchers which we didn't approve in the first place. We have never had issues in the past at this Hotel but whatever reservation company they are using has poor customer service and will cost them our business. Beware don't give them a card to hold a room because you will not get money back even if you pay security deposit which doesn't get your money back. read more

Last time I stayed on this property was over 20 years ago back when it was The Sands Hotel and Casino. Back then it was $29 a night without any resort fees. Fast forward to today, the property is now the J Resort. Now the resort fees alone is over $30 a day. The rate for each night varies depending on events in Reno as well as if it's a weekday or weekend. Rooms: the rooms are large. The WiFi works well most of the time. The air conditioning works but is very loud, so if you are a light sleeper it will be a problem. The shower and bathrooms are large, clean, and work well. The bed is soft, pillows a little too hard for my liking. Large LCD tvs in the room with basic cable channels. Not much to complain about. Overall a decent place to sleep. The casino on the ground floor has tons of slot machines. A few tables to play at. Three places to eat, an Italian Steakhouse, Hannah's Cafe, as well as a dinner buffet called The Buffet. Only one I tried was The Buffet and I thought it was decent. The employees at the buffet were extremely helpful and friendly. There is a ton of self parking available. I overheard people talking that the security at this property harassed quite a few people based on their attire etc but of course I didn't experience that myself. Would I stay again? Probably. Not a bad place to stay for the price. Would I stay again? Yes. read more

J Resort - Front - Resorts Near Me - Reno, Nevada

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