I was going to wait to try this new place because typically new places need to iron the kinks out. But after reading so many rave Google reviews, we decided to try it.
I called to see if they made reservations. She said they did and we made one for 7pm that same night. We showed up and they had no reservation for me. That wasn't such a big deal because they could seat us right away. After some investigation it turns out their website calls the wrong number when you select the Euless location. We brought it to the managers attention.
The music is way to loud. We couldn't hear each other talking while we waited 20 minutes for a server (which we had to flag down someone to get their attention).
When our server, Monica, arrived we couldn't hear her over the music. She also had a hard time hearing us. If your staff can't hear the customers, it's TOO LOUD!
My sister ordered the Paloma. She loved it. I had the pink coconut drink, it was good but very sweet. They do not have fresh brewed iced tea, FYI. My boyfriend ordered the Michelada. By the time it arrived to our table most of the ice had melted and the drink was very watered down. It took way too long to get our drinks.
We ordered queso flameado as a starter. I'm not being dramatic when I say it was less than 1/2 cup of queso for $10!! (See photo) The menu says it has onions, tomatoes and jalapeños. Nope. It was just cheese. Boring, mealy cheese. She brought it out in a regular bowl and then put it in a hot plate at our table. Not sure what the show was for. At this point, we still had NO chips, salsa, plates or even napkins and silverware! Why would you bring queso and no chips?? Are we supposed to eat it with our fingers?? When I asked about chips she said "I'll bring them". At this point, our party of 5 was fed up so I went to get the manager, Jonathan. He had ZERO sympathy. He didn't even grunt. So I went back to the table. I took napkins and silverware from another table. It was about 5 minutes after she brought the queso before we got chips. And when she brought chips there was no salsa with them. Their menu says "house made chips and salsa daily". I highly doubt these are house made. They were stale, cold and that fake red and green color. This next statement might shock you, but she didn't bring any salsa with the one bowl of chips - for 5 people. We asked for salsa and she brought a 1/4 cup of salsa - for 5 people!! (See photo) She kind of scoffed when I asked for more salsa. My brother-in-law said "there are 5 of us". In what world would you bring one tiny container of salsa for 5 people??
We asked for our check and left. Monica asked "Why?"
The decor was beautiful. That's all I can say that's good.
We went to Muchacho in Southlake and has a fabulous dinner! read more