Our wood pellet stove quit working, and my husband worked on it for a week or 2 to try to find the problem. He finally gave up and looked online for someone to repair it.
Apparently he used a site called Home Advisor. When someone from Call the Repairman called him, he was told "I paid 9 dollars to get your information so you better use me." We did end up allowing him to come out. Even though we booked several days ahead, an email was sent right before our appointment saying that if we canceled with less than 24 hours notice, we would need to pay the $120 trip fee.
My husband told him that we know how to do 2 things with the stove: trip all the snap switches and clean it. So he proceeds to spend 45 minutes cleaning it!
He ended up spending 3 hours cleaning and messing around with the stove only to tell us one of the motors was burned out and we could replace it ourselves. He didn't even remove it for us.
$250 and the stove is still not working. read more