Totally fantastic experience!…read more I dealt with Greg who is their most senior and experienced realtor and it shows. He was approachable, personable, and just all around nice and understanding. He was beyond forthcoming and really did go the extra mile time and time again to work with me to make sure everything went smoothly. I can't say how great greg was enough, he really did make what was before myself looking for properties on my own to an expirenece that was quick and reasonable. When showing me properties he didn't try to oversell or hide things, he told me exactly what to expect pros and cons and laid it out for me. He didnt push for the biggest commission he really does know how to work in the service industry and his level of service is classy and fantastic. If you deal with Preview Properties I recommend using Greg.

My partner and I applied to our dream apartment through Preview Properties, but we were told…read moreanother prospective renter had a better salary so we were beat out for the apartment after a week long process. We had to pay a non-refundable application fee of $25/tenant which came to $75 for our group. Come to find out, the apartment was relisted on the market for $425/month more than what it was listed for when we applied, and it's still on the market- it was not given to the other couple like they had told us. Very deceitful and unprofessional.

Maven was my landlord's agent when I rented my Cambridge apartment years ago, and apparently…read morenothing has changed. Just like others have noted in these reviews, they're rude and unhelpful. Some things never improve.

Trying to contact this phantom agency for weeks to rent an apartment in Cambridge. They don't even…read moredo the courtesy of answering in text, email, let alone call. No answer at their offices. Very frustrating. That said, they should remove the listings on Zillow!

I heartily recommend Duncan Czamanske at South End Realty Group. I walked into Duncan's office at…read more5:30 p.m. on a Wed afternoon, and he graciously made time for me and gave me a snap shot of the Boston market he handles. I was with my daughter, and we had just flown in from Portland Oregon. We were looking for a summer sublet and were not familiar with Boston. Duncan gave us great advice about where to focus our search and said he might have a unit coming available that could work for us. Fast forward four days, Duncan met us on a Sunday morning to show us a unit and it was perfect! After our tour I headed to the airport to for my flight back to the west coast and filled out the application while I waited at the gate. Duncan made the whole process easy, and I felt very well taken care of. On top of that, he's a nice guy with a good sense of humor. You will enjoy working with him!

I had a wonderful and efficient experience with SERG. Mary Baghough was extremely knowledgeable and…read morehelped me with the process of getting my apartment every step of the way!

Just rented another apartment from Steve and Uptown Realty and couldn't be happier, this time in…read moreMalden. My husband and I tried to go through another realty company the past few years after ending our lease with Steve and had nothing but issues. Going back to Steve was the smart thing to do, and I don't think I will work with any other broker or leasing agent in Boston but him. He provides showings of apartments most other companies don't have, he stays in your price range, listens to the "extras" you're looking for, but most importantly he doesn't rush a sale or make you feel like working with you is a chore. He is the only broker I've ever met who actually does the work to earn his fee. Uptown Realty has listings for both Boston and Greater Boston, along with rentals and houses/condos/townhouses to buy. Check out their listings and meet with Steve, you won't be sorry.

I've worked with Steve and Uptown Realty twice and have a great experience both times. Steve is…read morepunctual, polite and experienced. Would definitely recommend Steve for anyone looking for a home in Greater Boston!

Tim at CJL recently helped us with the sale of our family home. It was an unusual property and he…read moredid a great job of marketing it to the appropriate buyers. He worked very hard throughout the process, keeping us informed every step of the way. We were surprised at how fast things happened, but all for the best. Tim's professional and friendly manner made him a pleasure to work with. I would not hesitate to recommend Tim and CJL!

We have had a great experience with CJL over the past 4 years. The team is always responsive,…read morefriendly, and happy to help in a timely manner. Shout out to Caren K. who has been a huge help with our lease renewal, always making sure we stay informed and updated throughout the entire process. Overall an excellent team to have as a renter in Massachusetts!

Probably the worst application process I have ever been a part of living in Boston. They took…read moreapproximately 2 days to run our background and credit check and the lady we spoke with was awful at communicating. After that they informed us that they received other applications so we upped our offer to be more competitive. Then nearly a week after we submitted our application they said we would no longer be considered unless we move in 9 days after the listed date they posted of September 1st move in. Slow and obnoxious people to deal with.

I recently worked with a realtor by the name of Rob Hartnet. I didn't think I would find something…read morethis fast! He casually suggested that after I looked at a property in the North end, that there were some vacant apartments in the area where I currently reside. Not thinking that I would even be interested I went anyway. Rob was patient, helpful and sincerely cared about my needs. Thank you very Much Rob, I will certainly refer you!!!!

I told Aiden that my apartment wouldn't be available to be shown until after 5 as I was working…read morefrom home. This did not stop the liar from trespassing at 2 while I was at lunch. I called and asked if it was him who I was watching on security footage walking around my unit taking videos, and he said, "Gee, I don't know, I must have memory problems," in a singsong mocking tone. What an absolute POS and loser. I would recommend not doing any sort of business with this terrible company.

I applied for a lease on Mission Hill. The minute I had an issue with my process the realtor…read morecompletely ghosted me. No response no matter what happened. No information was given, as well as no information on any further steps. A realtor is supposed to help both parties but once the risk of losing a commission happened, this realtor disappeared.

My experience renting from this company was god awful. They never answer their phones or follow up…read moreif you leave a voicemail, and they kept 400 dollars from my security deposit for breaking one of the blinds in my room, only there were no blinds to begin with, I BOUGHT them. When asked calmly about negotiating that price the owner of the company said, "take me to court!" completely unprofessional, do NOT rent from here!!

I felt like I had to write this so that the next tenants to rent from them would have a better…read moreexperience. I just left an apartment that was managed by this realty company. I loved the apartment from the basement to the balconies it was great. What I didn't appreciate was the experience with Edge. First incident: My roommate and I lived there for 2 years and we didn't have window screens so mosquitos and flies were flying into the apartment by the masses. We sent a request to have them added in the Summer. It never happened. My roommate and I logged into the portal we use with them and saw our request was canceled. We never requested that. Yet somehow months later in the WINTER, maintenance, who came to replace a door for us that had a hole in it, came to check the windows as well for screens... We said that would have to wait for the warm weather again because we had to insulate the windows which was recommended since the apartment had drafts from everywhere and had poor insulation. Yet they never came back. And according to "Section 410.551 - Screens for Windows The owner shall provide screens for all windows designed to be opened on the first four floors opening directly to the outside from any dwelling unit or room unit provided, that in an owner-occupied unit, the owner need provide screens for only those windows used for ventilation." We have been like that for two years... Second incident: I reached out through their portal and called their emergency number when a faulty smoke alarm was triggering all the alarms in my apartment. It was a wired alarm and didn't know what to do. When reaching out to the two emergency options (a phone number to call or a message in the portal to submit), no one replied until the next day. The faulty alarm kept going on for hours into the night and I didn't want to break it and be liable for something that isn't mine. My question is why have an emergency contact number and portal if they don't work? And judging from the other comment on this page it seems someone had a similar issue of no response. Last incident: When we were about to move from that place we had some realtors notifying us via text that they would be taking pictures of the apartment. The thing is they texted my roommate and another number that wasn't mine. I never got that notification and my roommate was traveling at the time. So while using the restroom, two women were walking around the apartment and knocked on my BATHROOM door. I was both shocked and embarrassed. After discussing it they realized the mistake and apologized although I must admit they didn't seem to care about it all that much. I was upset but mistakes happen so I brushed it off. But in the upcoming weeks my roommate texted me two more times on different days telling me that they had texted the wrong number again to show off the apartment. Do they not have the information correct in their system or are they that careless with it? She had to text them back stating they were texting the wrong number. When they finally got it right, I was exchanging messages with one realtor who asked if they could come in at 1130 AM one day. I agreed on the time, yet they walked into the apartment at 1105. I was upset because I was working from home and had important information out. So I brought up the time and she stated that she was correct. But after checking her texts she saw she made the mistake. I am giving it two stars just because the portal feature was great, but I've moved around Boston and this was my least favorite experience on management. Part of me feels it was because the apartment was located in an area filled with college students and brushed it off as just other kids coming and going. But hopefully, this may provide some insight into the areas that need work.