**DO NOT WASTE YOUR TIME**
From the very beginning this company gave us a very weird - very intrusive vibe. My husband called, they asked very personal questions - ex : is your wife going to be there? What is her name? How many kids do you have? We want to talk to both home owners, your wife will be there too right? - like over and over.
They called back saying their 6pm appt canceled so they could come to do an assessment & give us a quote. Once again, asked if I (wife) was going to be home and If we had an uninterrupted 45-60 mins we could give them to listen. (My husband could.... so sure let's have them come)
6....6:15.....6:30..... ahhhh 6:45 they show up, almost knock our trash cans over and hit the curb. Super weird. But ok. Let's just get this show on the road.
They are outside w my husband. They go on the roof, they do their assessment & then they ask to come inside to access the attic. This is our 3rd quote, no one had asked this yet. Bizarre.
We have 2 little kids.
So we just went into a room and waited.
They went back outside. They told my husband, ok we'll give you your quote in a few mins. He waited outside for them.
One of the salesmen goes 'can I use your restroom?' So my husband allows them back in to the house. They make themselves comfortable and sit at the dining room table (I'm sorry. What?)
It is now after 8pm. It's my daughters 1st bday. She's asleep......We have a 3 year old that is ready for bed AND our house is relatively small. They are talking loudly, answering other phone calls while going over the most incredibly LENGTHY proposal I have ever heard in MY LIFE. Literally was like nails on a chalk board. They even asked to see the actual quotes from the other companies that came out, we refused them that. That's none of their business. They even "looked up" a contractors license # and kept saying how so many people don't keep theirs up to date and to be aware (BLAH BLAH) .... the pitch was super Repetitive & pushy. He even started showing YouTube videos of their work. It was so over the top. Finally, they go through their whole entire pitch. And he goes "let me call my boss, see if we have a promotion code" he then CALLS HIS BOSS & they start arguing back and forth. He gets up and goes outside to "talk" to his boss.....
It is now coming up on 9:00PM!! My husband goes outside and tells him it's time to go. We've heard what you need to say, I will call you if I need you. The 'boss' on the phone kept pushing saying let me ask you a few questions, let me ask you..... finally got to the point that my husband had to be stern and say it's time to leave. It's 9pm, I need to put my daughter to bed. You've been here long enough. Call me in 30 mins, call me tomorrow. I'll talk to you but right now, you need to go.
The boss on the phone still pushed the 'let me ask you something' my husband said "you are really not understanding me. it's time to go."
They left. FINALLY.
30 mins later, a phone call - from the "boss" - his name is Eddie. They go back and forth on the phone for a few mins. Needless to say, we will NOT be using this company, we will NOT recommend this company & we are hoping that everyone that is interested in getting their roof done, reads this review and understands that I didn't go through all of this just to be petty.
They quoted us 3x the amount of all other roofing company's.
PLEASE do your research.
Do not be bullied into using their company.
They are pushy, unprofessional, & down right rude.
And just to add to this - COVID? You've heard of it right? I feel like if some "professional" is going to go into someone's house. They should be courteous & wear a mask. I have kids, I don't know where you've been or what you do. I don't appreciate you coming in and acting like you are our buddies.
To top it off, they didn't leave any of the proposal paper work with us. No quote. No info. Nothing.
Worst. Experience.EVER.
Zero stars. Zero. read more