We were looking for a taxi service to pick us up at our home about 6:30a and take us to the airport. There were only 2 ads in the Yellow Pages for taxis, so I choose The Red Rose as they said that they were locally owned and I try to give local businesses my business.
I called the morning of the day before we needed the taxi, the lady whom I was talking to on the phone thought that this was a late reservation request. She sounded hesitant to make any commitment for a taxi. She took the time-date-address information and said that she would call me back.
Three hours later she had not called, so I made arrangements with the other taxi company listed in the Yellow Pages.
A couple of hours later, she did call back with a taxi for us. My wife, who took the call, said the lady sounded surprised that I had made other arrangements. Since we were looking at a long day of domestic and international air travel, taking care of the taxi service to start the travel off on a positive note, was important to us. Waiting for 5-6 hours to confirm a taxi pickup was not a stress reducer, but an enhancer.
The ad in the Yellow Pages makes no mention that taxi service is only one of many services that The Red Rose offers.
Hopefully their other services are done in a more timely manner than taxis! read more
