My original appointment was scheduled for Saturday, August 30, within a two-hour time frame. I had…read moreto reach out myself for an ETA, only to be told their van had mechanical issues. A courtesy call would have been appropriate rather than leaving me waiting the entire day without service. I rescheduled for the following day, but again, after the two-hour window passed, the groomer arrived 30 minutes late. The appointment itself was concerning. The groomer, Jorge, and his assistant both acted as though they did not work directly for Park & Bark, but rather were "called in to help." Throughout the visit, they repeatedly told me I had been overcharged, claimed they would have charged me half the quoted price, and encouraged me to bypass Park & Bark entirely by contacting them directly for future services. Jorge even provided his personal phone number and asked me to send him a photo of my dog so he could reach out in two months to book directly--again, at half the price. To make matters worse, Jorge claimed his card reader was not working and insisted on payment via Zelle or PayPal, despite the company confirming in advance that they accepted credit card payments. I ended up sending Jorge $140 via Zelle (as instructed by his assistant) and included a $20 tip. On Monday, September 1, I received a receipt from the booking app showing a payment of only $125. Confused, I contacted Park & Bark and spoke with Jennifer, who confirmed the correct price was $125. I informed her I had paid $140. She asked for proof of payment, which I provided, and assured me she would reach out to Jorge to have him return the $15 overcharge. Despite her acknowledgment, I never received the refund. Instead, I later received a voicemail from Jorge asking me to call him so he could "explain what happened." I did not need excuses, so I followed up with Jennifer again. She minimized the situation, claiming Jorge had tried to contact me several times (he had only called once) and offered no accountability as to why the refund had not been processed. I reminded her Jorge had my phone number and already knew I was registered through Zelle, which he could have easily used to send the refund. During our conversations, I also shared with Jennifer that Jorge was attempting to steal me as a customer by asking me to book with him directly instead of through Park & Bark. She admitted that was not acceptable and seemed surprised. However, when I requested a full refund due to the unprofessionalism and dishonesty, her tone and attitude completely shifted. She stated Jorge only suggested calling him directly because Park & Bark offers discounts when specific groomers are requested. That was not true--Jorge explicitly asked me not to book through Park & Bark. Following this, Jennifer abruptly ended our conversation, promising to call me back after speaking with Jorge. I never received a call. Instead, I received a text with a new invoice reflecting a charge of $140. When I questioned this, Jennifer claimed she had updated the amount due to "issues with their payment app." Yet, she had previously confirmed multiple times that my bill was $125 and that I was owed a $15 refund. At this point, it is clear this company operates unethically and without accountability. A simple $15 refund turned into a pattern of dishonesty, shifting explanations, and avoidance of responsibility. Instead of correcting their mistake, they attempted to cover it up by altering invoices after the fact. Park & Bark has demonstrated a complete lack of professionalism, integrity, and respect for their customers. All I wanted was a refund of the overpayment and acknowledgment of the error, but instead I was met with excuses, dishonesty, and shady business practices. I will not be using their services again and strongly caution others from doing so.

I use Jorge for all my grooming needs! My pitbull Bentley loves him! He spends time with the dogs,…read morebuilds a bond with them and is very caring. I highly recommend Park n Bark and especially Jorge!

This pet grooming service was recommended to my by several people! I was told they did a thorough…read moregrooming job and the price was reasonable. Both things were true. I took my micro-labradoodle here for her first professional grooming session. She was really nervous when we walked in but once the lady took her and gave her some pets and love she calmed down a bit. Dogs can sense good humans so it gave me some peace-of-mind. The staff is very professional. I told them I wanted the "teddy-bear cut" because I didn't want to snout to be too thin. I think they did a pretty good job understanding. When I picked up my dog I noticed they prefer cash and I think it is $10 cheaper if you pay this way. It was $80. Talk about a great price! She even got her nails clipped. Clean and fluffy my dog looked amazing. I have been back here several times and I am always satisfied with my experience. Thank you Minerva's for taking care of my little fur baby and making her look fabulous!

This place is amazing. We saw a beautiful Malti-poo at the mall with their owner and asked where…read morethey groomed their dog. They said to come here. We had such a horrible experience at Petco and was worried how he would be treated. They were so gentle and did such a great job. Completely different experience. When I picked up Teddy he was so happy and well taken care of. Not scared at all. They were so kind and gentle. Great customer service too! We will definitely be coming back.

Really happy with Poochini's today. It was my first visit with my Yorkie, Chewy. Taylor was the…read moregroomer and She did an exceptional job. I couldn't be more pleased. We take our other dog, a miniature poodle to them as well and he has never looked better. We are so very pleased that we have found these folks!

Great place to have my Pomeranian get her haircut. Nice…read moreShaping with the Pomeranian. Nails Clipped.

My groomer Niki just moved to this business. I will follow her anywhere. I know that my guy is…read morealways in good hands. Just had his first grooming there and he was ready just under an hour & a half.

I wish I read the reviews here prior to booking an appointment because the same issues happened to…read moreme today. The only reason there are 2 stars are for the groomer that was so sweet. When I called for an appointment I requested Buddy be seen right away as he has never been to a groomer and he's blind. My appointment was for 10:30 He was the only dog in there besides 2 small dogs getting their nails done. The "Managing Partner", Carlos said Buddy would be done in 1 hour and 45 minutes.I drove by 1/2 hour later and he was still in the window had not been taken back. So, is this how it works if someone walks in you take them first? Do they just over schedule? I returned in 1 hour and 45 minutes and was told he was just being bathed and would be another hour. Then good ol' Carlos said, " that's why I tell people we will text you when the dog is ready". Does he feel that works? He never said that to me! All he did was try and upsell me on some Mud packet about 3 times in 7 minutes then insisted I take the brochure with me to learn about it! WHAT! How about you learn how to manage your shop. Carlos said to me next time let us know that Buddy is urgent. So, I tried to explain to "Managing Partner", Carlos that I had asked when I set up the appointment that I did not want Buddy sitting as he would be scared, and Carlos says, "Oh, you talked to me". What a bully! He was trying to start a fight so I knew it was a losing battle...... Best wishes it you go in it is CHAOS when it really does not need to be.

Great experience from start to finish! My senior dog came in for a dental cleaning. The Vet, Dr…read moreBob, and his staff were courteous, professional and used clear communication. They were gentle with my dog, kept me updated and called to check on him afterward to see how he was doing. The clinic is clean, organized and have people working there that clearly care about their patients. I appreciated their thoroughness and consistency of their care. I highly recommend this veterinary clinic!

This was a fine place to bring our dogs to for their health needs - PRIOR TO CORPORATE BUYOUT…read more****** They helped us find a diet for our kiddo that worked with him, helped us discover cytopoint injections to ease our ocd itchy kiddo.... Fine, right? And I paid for what I got. But today they've had me wait 30+ minutes after calling to tell me the appt. Ahead won't make it so we can come earlier.. and then waiting beyond our original appointment time. My kiddo is stressed from being here so long, the prices increased and there's an additionally $59 fee applied to the appointment because the injection is no longer approved for technician application, apparently the doctor has to administer it now which is why that fee is attached. I'm puzzled because I'm bringing my dog here because I clearly can't do the thing so that extra fee should either be applied AT A DECREASED COST because the doctor is already paid to be the doctor why the hell do I need to pay for them to be present?? CORPORATE GAIN. So this will be my last time here. The staff are kind enough to communicate with me to the best of their abilities but their articulation and confidence in what they're telling me when explaining the process/cost is frustrating. Indicative of a system that doesn't consider the "business" they're in. Unfortunately it is clearly a business over a facility dedicated to the well-being necessity. I think I may just be butthurt at the cost of things and the time I've waited but I hope this reaches who it needs to. They're not the worst, just disappointed this time around.

We have used their services twice for our two cats. The…read moreresults were wonderful, and didn't upset the cats. Gabi came into our house afterward and the cats came up to her made a point of saying "Thanks". It's really nice to have this service come to you. No transporting in carriers, no waiting rooms with other animals that make your cats nervous. We fully recommend.

Terrible business, totally disrespectful to people paying absorbent rates to groom their cat. Book…read moreappts and then they don't show up. When they do show up the don't listen to instructions. Voicemail box is full.... How many I read messages from let down customers are there? Leave texts on read, you do know your read receipts are on, right? They take zero consideration for anyone's personal time, and feed total bs excuses - "truck broke down", "their cat died", "emergency", and a bunch of other nonsense. This type of business is a word of mouth, I'd advise you do better.... Especially since they park their van in our very same neighborhood, and people in the area talk and talk loud. Now it's my mission to ensure every single person in Sabino Vista/Hills area know how bad this place is. Game on.

We have a very reactive dog and they were able to manage her exam without a muzzle. They also…read moresuggest scheduling "happy visits" where the dog just comes in and walks around and is created by everyone and gets treats to help desensitize the dog for future visits.

We took our dog in for a procedure and had a very negative experience with the Veterinarian/Owner…read moreof La Vida Animal Hospital. The Owner of the establishment was not pleased with decisions we made pertaining to to our dog's treatment. As a result she proceeded to yell at and berate us in a wholly inappropriate, uncalled for and extremely unprofessional manner. We will no longer subject our pets to such a disrespectful individual, and have switched our pet care to a more professional environment.

Our beagle was experiencing diarrhea and dehydration so my husband and I thought it would be a…read moregood idea to bring our puppy to this urgent vet. When we arrived we were seen immediately. Unfortunately, for being an urgent vet they couldn't provide the services they even recommended. They recommend X-rays, giardia testing and hydration. When we decided to go forward with the recommendations, the medical assistant communicated that they gave their last giardia test to a client that was there before us and x-rays take 48 hours before results are received. My husband and I were wondering why this facility is called "urgent vet" if we couldn't get results in a timely manner. We decided to go forward with hydration and follow up with our primary vet the next day and did everything that was recommended. When I had the opportunity to read the report from this "urgent vet" it stated that I declined services and now my insurance won't cover the visit. When I called to talk to the manager, she claimed that her staff would NEVER say x-rays would take 48 hours after admitting that they didn't have giardia testing available for my beagle on that day. I asked, why does it say I declined Giardia testing services when you are admitting that you didn't have the test recommended and now my insurance is declining services because of your report? I also communicated to the manager that the medical assistant stated that x-rays are sent out to an outside source and it takes 48 hours to get results back. The manger agreed that they do send out x-rays to be examined, but only take an hour to get results back and no one on her staff would ever say such a thing. I asked her how would I know that the x-rays are sent out without having the discussion about going forward with services. The manger gave the impression that she thought I was lying and I was trying to scam them in some way. Their Job is to make accurate reports and it was not done. My number one priority was to have my puppy feeling better and this facility was not equipped with to deal with common issues and are inaccurate in their reporting. They don't operate as an emergency care facility if they are recommending services, but can't facilitate in a timely manner. They may not even have tests they are recommending. If you have pet insurance I recommend you read over the report before you leave and make a claim. There is definitely miscommunication within their staff. No integrity!!

nice and clean facility. My dog had eaten an 200 mg ibuprofen and was vomiting. I took her there,…read morethey weighed her and told me she would be ok. The dose she had was not toxic. if I wanted the vet to see her, they would but it was not necessary . I just had to Watch her and ... . they were very nice. I didn't have to pay anything. I watched my dog overnight and she was ok. My search on google had said that she needs to be seen and could die.