I've been a regular customer here for quite some time and have always made a purchase when visiting, whether it's a coffee, Coke, or food. Today, my friend and I ordered a Coke and an ice water and sat in the lounge area to work on assignments. The café was far from full, with only a couple of other people in the lounge and plenty of open seating available.
After about an hour, the owner came over and rudely told us we were "holding two tables over a Coke" and pressured us to order more. I understand businesses need customers to make purchases, but there is a respectful way to communicate that.
What made the situation worse was that after I ordered a coffee, she immediately turned to my friend and basically stared him down with a strict look, clearly expecting him to order something too. I explained that we were going to split the coffee, because we're both trying to lose weight, but she continued making the situation uncomfortable. Staring down a customer and making them feel pressured to spend more money is not how you treat paying customers.
What makes this even more frustrating is that the menu is already severely overpriced for what is offered. On multiple occasions, I've heard the microwave running while food was being prepared. Paying premium prices for what appears to be microwaved food is disappointing enough without being pressured to spend even more.
Even though we only ordered a Coke initially, and have only done that once before, we were still spending money. As regular customers who come here often, you would think that would be appreciated rather than criticized. Be thankful people are still choosing to spend money at your business.
Honestly, after today's experience, it's no wonder this place is often empty. Customer service and hospitality matter, and making customers feel unwelcome, guilty, or pressured to spend more is a great way to drive them away.
The interaction was uncomfortable enough that I asked for my food to be packed to go and left. Unfortunately, I won't be returning. It's a cafe, not a 5 star restaurant. People want to come here to work on assignments or have a coffee and talk. Even though I didn't want to spend 9 dollars on a coffee, I still purchased something.
Edit from her Google response: Now you guys see what type of owner she is by her response. Truly, truly a fake person, and we always spend money coming here (now she wants to lie and manipulate since I have her attention). I always purchase a coffee and more, and I have receipts to prove it. I do not use her WiFi for free, as I am not a rude person unlike her. I don't just order a soda like this owner claims; see my receipts on my credit card. My friend and I ordered drinks and were talking and doing assignments for about half an hour (while she and her waiter came up to us like 10 times to ask us to order, even though this is a cafe), even though we said we would order later. If you're broke, just say so, lady. Trust me, at this rate, this place will close down soon. Like I said, this is a cafe where people come to have a drink, relax, talk, study, or work on assignments; not a restaurant where customers are expected to order a full meal every time they sit down. We purchased drinks, planned to order more later, and were still repeatedly approached and pressured to order. Please do yourself a favor and stop lying to the public. I did not come here four times and just use the WiFi. I paid for the WiFi with my extremely expensive and disgusting coffee and food, which is shown below in the receipts. I did not buy $2 sodas every time. The receipts I attached are from my card, but on many of the other visits my friend paid with his card and spent just as much. So trying to claim that we were sitting here for free or only ordering a soda is simply not true.Now that I have proved you wrong in front of the public, I hope everyone sees you for who you are. You are a money-hungry liar! Lastly, you are right; you're not Starbucks. Starbucks would not treat customers that way, and I'd much rather spend my money at Starbucks anyway.Glad we're on the same page! read more