This place was wonderful. We were visiting San Juan and found it because it was close to our hotel…read morein Condado. We had a schedule issue (on our end) after booking and the folks here were SO kind to work with us to reschedule. We had a couples massage and it was professional and fabulous. Everyone was really friendly and genuine. Will absolutely come back next time I'm in the area. Highly recommend!

Poor service/work... don't waste your time!!what ever happen to quality over quantity????? I mean…read morecome on, poor service and product.

Great massage! Excellent experience for start to finish. Highly recommend! Very friendly staff,…read moretranquil vibe!

When you want an elevated spa experience without hotel-spa pricing, Cloud Spa strikes the right…read morebalance. We were looking for a quality massage in San Juan but didn't want to pay full luxury hotel spa prices. Cloud Spa, located right next to the DoubleTree Hilton, ended up being the perfect middle ground--polished, relaxing, and professional without feeling over-the-top expensive. The space itself feels calm and thoughtfully designed. It's clean, serene, and well-run. While it doesn't have extended lounge or relaxation rooms where you can spend hours in a robe, it does deliver where it matters most: the treatments. Experience & Service * Very accommodating and welcoming staff * Smooth scheduling and check-in process * Locker and restroom facilities available * Focused environment centered around quality treatments Treatments * Excellent massages--skilled therapists and relaxing atmosphere * Wide range of treatment options available * Feels elevated and professional, not rushed or basic This is ideal for someone who wants a high-quality spa treatment without paying premium resort pricing. You're not coming here to spend half the day lounging--you're coming for a great service in a polished setting. Verdict Cloud Spa delivers strong value for the experience. Elevated but approachable, professional yet comfortable. If you're staying near the DoubleTree or simply want a dependable spa option in San Juan, this is an easy five stars.

From start to finish...an excellent experience. As good as they are I was surprised (& blessed) to…read morefind they were able to accommodate my last minute appointment. Within 2 hrs, I was booked and HOOKED! Gloria's hands are incredible on the Combination Massage. If I have time, I am sure to visit again for that facial snatch (I hear she's a beast).

Horrible customer service. We booked massages prior to arriving at PR and was told we would…read morereceive confirmation requests the day before. Being that it is international, I did not have phone service so did not receive their call. They did not send any email confirmation or try to contact me that way. We called to reschedule our massages for the next day to another time and realized they were expecting us in an HOUR. They put us in for the wrong day so we had no way of getting to the spa within the hour from our location and my mother got very sick. I explained this to the spa and they did not listen, instead just charged my credit card right away for the full payment of two massages. BEWARE!!

Ah, relaxation! Shoutout to the entire staff for showing me an amazing time on my birthday…read more I would say that the only thing this spa can improve on is updating their massage experience to provide guests with white linens as coverups and not use towels. The towel coverup wasn't appealing and it was a little tough on my skin. Aside from this, my deep tissue massage put me to sleep immediately and I woke up relaxed and happy. Shoutout to Juliana. I started my experience in the sauna, nothing fancy, just a cute space. Then I concluded my massage in the jacuzzi, small but relaxing. I was sad to hear that they ran out of champagne so I wasn't able to get my birthday drink as promised. However, they were apologetic and did their best to make sure that I was happy. I recommend them for anyone staying at the resort or simply in need of a spa experience.

Do not go here unless you want to feel uncomfortable being draped only by a towel, receive a…read moremediocre massage, have a masseuse who wreaks of cigarette smoke and is unfriendly. I can't believe I actually paid good money for terrible service. Spa did offer another massage but after feeling so uncomfortable, why would I put myself through it again. There is nothing zen about this place.

One word - FABULOUS. Super expensive, but what can you expect from a spa service? Given what this…read morehotel has been through and the HORRIBLE experience we had staying at the hotel in May, the spa after a 4 hour flight hit the spot. Jose was an amazing deep tissue masseus (younger than my kids!) with outstanding technique, bedside manners, professionalism, karma and demeanor. The guy KNOWS his stuff. They I strutted my barely covered body (their robes are for people who don't eat much!) over to the steam room. HEAVEN. Clean showers. A great place to splurge!

Got a couples massage! Wonderful. Second time going there and just like the last time it was great…read more Relaxing and a great place to decompress.

Great place. Nice to see professionals that can take care of your condition and feel better right…read morein the first appointment. I will come back for sure And bring my love ones with me. I find so nice the easy way to book a massage via the online schedule and arrive to place by my GPS. My new favorite place to take care of my relaxation.

I am staying at an Airbnb and decided to get a facial. I saw that it was only $65 compared to where…read moreu live and it is @ $200. The price was great. It was general facial, steam, mask, red light therapy etc for about 45 minutes. She was gentle, kind, my face came out really clean. I do feel the room could have been organized a little better or the decor could have been better in my room. The table was a little hard for my back and it was a little chilly for my liking. My nieces did like there massages and rated them a 4. They stated the massage therapist was very nice.

Rafael was great. He texted me the pin for where to go. When my uber driver went past he texted…read moreto make sure I was still coming. It was on me that I did not get there on time but he still gave me the full massage time. This is a 5 star experience in everything except ambiance. If you need ambiance go elsewhere. It's over a quick lube so periodically the hydraulics below may startle you out of relaxation. Also he just has a towel for you to cover yourself instead of a sheet but he is 100% professional I will pick quality and value over ambiance every time. .

Booked last minute for a massage at my AirBnB. Flight was late arriving and Mr.Acevedo was so kind…read moreand understanding. What a wonderful opti to have the service come to you. After a very long stressful day of travel, this massage was badly needed. The cost and professionalism was excellen! Highly recommend!!!

I had been wanting a facial for a VERY long time. Being a grad student gets very difficult and…read moredraining. I was gifted a facial! Although school got in the way, I finally managed to enjoy my gift today! The entire place smells really good, very relaxing dim lighting throughout and soothing music. My facial was done by Paula. She was super nice and easy to talk to. You are assigned a lounge bed before the facial begins and you return after for a drink of your choice (wine, water, champagne and whiskey etc) and snack (hummus or wrap). The facial took about 1.5hrs. You are offered heated hand mittens (do it!) I felt brand new after the whole experience and would do it all over again. Oh and the place was very clean.

Unfortunately, our experience at Nouvelle D'Sp Boutique in the Mall of San Juan was very…read moredisappointing, especially considering the price and the expectations we had. For Christmas, I bought my wife a facial package that included several services for $275, including a glass of champagne. The intention was for her to have a relaxing, special, and truly pampering experience. That's not what happened. From the beginning, the orientation was practically nonexistent. They didn't properly explain the process or what she was supposed to do. They simply told her to go into the sauna, without any further instruction. Upon entering, she realized that the saunas weren't separated for men and women. While she was in her swimsuit, a man entered wearing only a towel. This made her feel extremely uncomfortable. The man even started talking to her, when all she wanted was to relax and meditate. Because of the discomfort, she decided to leave the sauna before 10 minutes had passed. Then she went to the showers, where she again encountered a complete lack of privacy: open and uncontrolled doors, making it possible for anyone to see her while she showered. She couldn't relax or feel safe. She had to shower in her swimsuit for safety. The facial itself was performed, but the entire experience was already compromised. At the end, upon seeing the alcoholic beverages, she asked if they were included and was told they were. However, she was never offered the glass of champagne that was specifically included in the package and was one of the reasons she purchased this combo. Overall, the service was cold and disorganized. No one guided her, no one attended to her with care or made her feel pampered. It was as if she had to figure things out on her own, instead of receiving personalized attention. For almost $300, the experience was completely unsatisfactory. It did not live up to its promises or the level of quality and privacy expected of a place like this. I would not recommend it.