Ah, relaxation! Shoutout to the entire staff for showing me an amazing time on my birthday. I would say that the only thing this spa can improve on is updating their massage experience to provide guests with white linens as coverups and not use towels. The towel coverup wasn't appealing and it was a little tough on my skin. Aside from this, my deep tissue massage put me to sleep immediately and I woke up relaxed and happy. Shoutout to Juliana. I started my experience in the sauna, nothing fancy, just a cute space. Then I concluded my massage in the jacuzzi, small but relaxing. I was sad to hear that they ran out of champagne so I wasn't able to get my birthday drink as promised. However, they were apologetic and did their best to make sure that I was happy. I recommend them for anyone staying at the resort or simply in need of a spa experience. read more

See all

I had a great massage at the Zen Spa Oceano! The atmosphere is so calming and nice. I really enjoyed my experience.

Had the most wonderful treatment by masseuse Yelianna. She is top notch. They have made the place nicer than when I was here three years ago. Relaxing spa with welcoming staff. A little pricy. read more

I booked a gel manicure and got lovely service in a marvelously relaxing atmosphere. My nails looked lovely. The next day, whole nail paintings just popped off like press-ons. By the next day ALL the "gel" had popped off. My nails were BARE!! I did go back, showed them, and received a 100% refund. But I wasted a lot of time and had no gorgeous nails at all!!! read more

Zen Spa Oceano - Only 3 nail colors had popped off at this time. - Day Spas Near Me - San Juan, Puerto Rico

I booked the passage massage but when I arrived they told me it wasn't available. They said they called, and I did have a missed call but they never left a message and when I called back it was just an automated machine with no live person to talk to. But the real disappointment came when I booked the green tea body wrap. Once again, they didn't have that one so I opted for the avocado wrap. The service is $185, they put water on you, then a thin layer of the mud and let it dry for a few minutes, and then use the water to wash off. That's it. No actual wrapping. They don't even give you lotion afterwards. My skin was dry and chapped looking at the end. I've hytad body wraps before and have always been wrapped in a cocoon/ heated blanket while the mud sit on my skin for a while and then showered to get it off and then cream afterwards. I said something to the front desk and she said I should've been wrapped. The person doing my service said I wasn't wrapped because of the kind of mud i chose. I don't even know if that's true or if she just made a mistake. If it is true this should've been explained to me. Who would just assume a wrap doesn't actually come with a wrap? Especially given that there's no description on the website. I went back the next day and spoke with a manager. She agreed the the service should've been a warp with towels and plastic. She told me she would contact her boss and get back to me. She never did. read more

Stopped by the spa as there was a cloudy/rainy day expected the following day. Booked a lymphatic massage. Checked in and was provided slippers and a robe. The facilities are just average. There was an outside jaquizzi that is kind of hidden, a dry sauna, a sitting area, a steam room, lockers and 2 showers. One of the showers was broken or closed off during my visit. I was the only one there at the spa, so it was really private. It was a rain type shower, but I didn't really enjoy the shower experience. No hook for my robe or towel. No area to put my things. The lotion was out. My massage was with Kryslia and was very enjoyable. I was not looking for a super strong massage and it was focused and relaxing. She even went as far as putting on my robe and slippers when I was still laying on the table. I think as being a hotel guest, it would have been nice to get a discount, even a small one. But, it is what it is. It was a nice 2 hour visit. read more

See all

The masseuses were great, but the booking process was less than stellar and they downgraded the package I booked (and put a deposit down for mind you) the day of and somehow still charged full price. Your money is best spent anywhere else. read more

Booked a couples spa for my parent's anniversary. It was pretty easy to do and they said that they had a great time! They got massages, manicures and pedicures. I'm glad the team treated them well and it was a great gift read more

Had the best experience at Zen Spa (Caribe Hilton). Started off with a 30 min heated whirlpool (amazing). Then had the most relaxing massage on the beach by an excellent masseuse Naquelis, and a to die for Footprints pedicure by Martha. Lysbeth is a very thoughtful Spa Coordinator, she's been wonderful since I booked my appointment and even more pleasant in person. Make sure you stop by and check then out. read more

See all

We stayed at this resort, we were wanting to get a massage and this seemed the easiest. Staff was friendly but I think this was the coldest place in Puerto Rico. The rooms where we were waiting for staff were freezing. When we went to get our massage they handed us a small towel to cover ourselves with. The massage itself was just ok. The entire time it was freezing cold and felt like we weren't able to enjoy the massage. Very unfortunate especially after spending $300 on these. Wouldn't recommend the massage. We did like the sauna after to warm up read more

The staff was friendly, but the quality of the service is why this is getting a negative review, as well as the lack of cleanliness. I booked a four hour spa day and it was over in two hours and 50 minutes... it felt rushed and overpriced for the quality of the service. my facial was really good but the manicure and pedicure not great at all not worth the money and the back massage felt really rushed and not relaxing at all. I left a 10% tip but I I shouldn't have. Next trip I will find a top rated Spa off property to go to save your money unless it's raining and you have nothing else to do and you don't wanna leave the hotel do not spend the money here. read more

was really excited about the spa. Close to where we were staying and came highly recommended. I was called in the morning and told to come in at 12, which I did. By 12:35 no one had come in to ask me about the. Two services I had booked. Went up to the front and was told my appointment was at 2:00pm, well then why had they asked me to come in at noon. The lady at the front desk said she would have someone available at 1:00pm. I waited and waited. Other people were called and I had clearly seen an open slot at 1pm. At 1:15pm I was still not attended to. I walked up to the front and told them I was leaving. Went in got changed and walked back to the hotel I was staying at. Told the people at the lobby that this is how I was dealt with - they called the spa and was told that the manager would call me in a couple of hours. This was about 4 hours ago. No call. Nothing. Unprofessional and totally a waste of time. Never ever. Don't go there and waste your time and money. read more

Massage okay. Overpriced imo. Wasn't even a full hour either. Facility decent, but I expected top tier luxury for the price & location. Nice experience, but wouldn't care to do it again. read more

Undoubtedly the BEST FACIAL I have ever experienced. Ask for MARTHA! She is very knowledgeable, professional, thorough and patient. You will feel and look like a million bucks after and you will whole heartedly believe it was worth every cent. Truly! If I could fly down to Puerto Rico monthly, just for a facial from Martha, I would! Thank you Martha, you ARE the BEST!!! read more

Horrible service. We booked and received a confirmation a week out from traveling to San Juan for a couples package. We had a hotel, dinner reservations and plane tickets booked as well. They emailed us a few days later saying they didn't have availability. Our response was "do not advertise active spots if you don't have spots to sell" they changed their minds and booked us at 1:00 as requested initially. Once we got on island, no phone call, they emailed us and said they could do 5 pm. We refused that spot as we had dinner reservations. This entire trip was planned out for our anniversary and everything we planned was scheduled well in advance and booked and confirmed. They were well aware of our travel and anniversary itinerary. So again they changed their tune and slotted us for 1:00. We booked a "twos company" couples package. First, they pulled my wife back for the mani/pedi and made me wait even though all couples packages are done together. The mani/pedi was rushed and not good quality. For $675. Then they ignored us for over an hour and left us in a waiting room when all services were to be back to back. There was supposed to be a healthy lunch included in the package but we never received it. When I complained, they offered me a $24 discount on a $675 package for wraps they normally charge 3 times that price. The one hour massage was 40 minutes. So, overall, would not recommend. They really take advantage of visitors that they know can't just come back anytime... read more

Was here for a work conference and saw the Brazilian blowouts were $200, way less then in New Jersey. Front desk staff pleasant enough and good appointment slots so booked with kaysh. She did a really good job, really thorough, and was so sweet and so nice, suggested some restaurants and gave me her card for if I come back. Unfortunately it did end up being 278 with tax, so about the same as I would have paid, but still looks nice ‍ read more