I just had The Pool Store install a new variable speed pool pump, using their service division, Roadrunner Pool Service. Couldn't be more pleased with the entire experience. The technician, Dominic, was certainly impressive in his knowledge, and obviously had installed many, many of these pumps before. He was fast, efficient, and clean. Oh, and by the way, the price beat everyone else I talked to in the valley. read more

I'm a do it yourself pool guy and I do it poorly! The staff there has always been patient and helpful when I run into problems. Whether it's a repair or help with the chemicals, they have bailed me out while explaining different solutions and prices. This is the only place I go. read more

Did not change filters did not skim pool and left damage on the bottom of my $65K pool will never use again. Stay far far away form this company not to mention he drove like a 100mph up my road. read more

They have been super helpful to us every time we have gone there. We all bought a pool pump and the installation was smooth, as well.

The man who waited on me was unknowledgeable, uncaring, and completely rude. And the prices were so high it was unbelievable! That is the first and last time I will ever enter this store. read more

I have used Roadrunner Pool Service/ The Pool Store and Cindy for over 12 years. I would not trust my pool or any maintenance to anyone else. Her team including Alfred and George are the best. They are always right there when problems arise. THANK you Cindy, for having such and honest and courteous staff. I would recommend them highly to anyone who has a pool . Their prices are the best in the valley too. read more

These guys helped me out of a bind. My old heater finally gave up on new years eve. They had a replacement one In Stock and held the store open till I could make it in to pick it up. Very helpful advice read more

First class store with any kind of product for anything wet. the staff is well trained and very informative.

Im a new owner of a pool and not very knowledgeable about maintaining one. The customer service there started off good with getting a few necessities and then going back to them feeling I would get the same service. But not knowing that I had just bought a used piece of equipment. One of the sales person inspected the equipment to make sure everything was there and sold it to me partially put together and said nothing that it was a used equipment with water spots on it. So I took it back to get my money back and wasn't very happy that all I was getting was store credit. So I spent my store credit that day to get out of there and I well never returned nor use them to clean my pool like was thinking of doing. I do not recommend using this company for anything. read more

What a disappointment! One of the last days of summer and we are trying to get a special you for our kids and we show up literally 4 minutes passed closing time. Two people in the store and they waive us off like we don't matter. After 10 minutes of begging to sell us something they refuse to help us. C'mon, where's the customer service. These guys won't last. read more

Was born and raised in the valley and have had a pool at every one of my homes. I rely on the pool store for everything that I need to service my pool and they provide the best service and knowledge. I don't know what happened to some of the other reviewers but I always get great service. As far as buying some used items, why not! I have been to the store needing to fix something and they told me they have a perfectly fine used part for half the price. Who else would do that. Never had any problem with the used parts. If I did I know they would make it right. read more

This store and roadrunner is very helpful whenever I need advice or equipment I maintain my own pool but paid roadrunner to come teach me the ins and outs. The owner always answers the phone and quickly responds to help when I'm in need. Great customer service !!! read more

My experience at the pool store is frustrating and confusing. Their prices change so radically that I've stopped buying there. Not only did I spend over a thousand dollars there, Cindy tells you something has a warranty but doesn't tell you she charges you for a service charge to replace it. She doesn't communicate what is a service charge is for or how much she charges for a part. It's like she takes a guess at it! She over charged me $100.00 for salt in my pool, the guy only used two bags of salt. When I went back to collect my credit, she said I can only get store credit. I was pissed! So I used my credit this summer to have her guys clean the pool and fill pool water. When I came home, my pool was 1/4 low and my spa was almost empty. I called to talk to the guy and she said he left. Gone! What? Then she sent her guy to replace my warranty but didn't tell me she would charge me a service fee. Then she over charges me a part I requested without telling me. $60.00 piece which is only $30.00 if you order online. She didn't communicate anything before she sent out her guy. Like: would you like to pick up the parts because it'll save you a service fee???? After that I called 4 times, text her twice before she answered me. I told her the new check valve isn't working so instead of sending out someone to fix it, she tells me to call this guy Johnny who comes out- doesn't tell me if he is charging me a service fee! I thought this was her guy coming out to figure it out, someone she subcontractors out but NO! He also says he's charging me a service fee Unbelievable! So she tells me to let him fix the problem which he says is a warped pipe! It's like being on a merry go round! Be warned! read more

While attending a party in Indio at a rental home, I found The Pool Store after Roadrunner Pools, who came by to clean the pool, recommended them to buy pool floats and toys. We went to the store and we were amazed by the selection. The store employees were very nice and even offered to blow up our rafts knowing we didn't have a pump. I will definitely visit this store again! read more

My cousin came to visit from IL & bought a couple nice rafts from The Pool Store. When we went to blow them up, both rafts had leaks in them. These weren't cheap rafts, $50 each. He didn't keep the receipt but had his credit card transaction receipt. We went into The Pool Store to exchange them and their policy is you must have a physical receipt. My cousin is back in IL and doesn't have the physical receipt. You would think they would want to keep a customer & exchange the defective rafts with the credit card proof of purchase, but no, no receipt no exchange. We asked to speak to a manager & he said "I'm all there is right now and I know the rules". You're store has lost a customer!! read more

The Pool Store is next to my local Stater Bros grocery store so i pass it 3 times a week and occasionally I have purchased pool toys, rice hats for shade during our summers, and other little items. I don't have a pool in my current home but I will be buying a home with a pool in 2018. Last week I had a house guest with a small child and in advance I bought a little pokemon blow up pool from The Pool Store as it was convenient to me. The young man working there was barely communicative but all I needed was this little $20 pool and I was out. When the mother of the child who was staying at my house told me the pool was not something that she would be needing for her child, I took the unopened item back to the store the next day with the receipt and asked for the money to be put back on my debit card from which it came. The same barely communicative young man informed me that it was store policy to give store credit. I wasn't going to argue with this guy because it was clear he had neither the authority nor the brain cells to make decisions. I took the store credit and was on my way. A week later, I returned to the store looking for the owner, Cindy, who I presumed had the maturity, authority, and good business sense to make a smart decision. When I greeted her in the store this morning, she barely had the energy to greet me with a smile or anything less than a dour look. I explained the situation and asked her to convert the store credit back into a return to my debit card and she explained the same store policy and trotted out the old line that if she broke the policy for me, then she would have to break the policy for everyone. No, Cindy, use the brain that the good Lord gave you and break the policy when appropriate. I responded that I am a banker in one of the most regulated industries in the United States and that we have policies from the minute I walk into the building until the minute I leave the building at night, but that I have the experience, authority, and good business sense to bend a policy to make a client happy when there is an opportunity to keep a hard won client. It's just a cost versus benefit calculation. Cindy explained that as a banker I should know that it costs her 10% of every transaction to either charge a debit card or refund a debit card. I do understand that absolutely....after tax, that $21.61 purchase and subsequent refund would have cost her $4.32 to make me a happy, satisfied, and returning customer. To review, dour Cindy got the over priced kiddie pool back in the same condition I bought it so she could sell it again, she saved her $2.16 in debit card fees, and she got the value of the $21.61 store credit because I tore it up in front of her and put it in the trash can. She clearly needed the $21.61 more than I did. What she lost is the profit on all the purchases I would have ever made at her store because the Pool Store was so convenient. Congratulations Cindy....you just further endeared me to Amazon, ya stupid git! read more

I had a horrible customer service experience. After purchasing a $400 device to automatically vacuum my pool, I could not get it to work properly. In fact our pool maint man, spend several hours trying to get it to work. I tried to exchange it and was told by the clerk that I didn't know what I was doing and that our pool guy was incompetent and that (without looking at it) said it works fine. She wouldn't allow a return or an exchange, but recommended we spend another $75 to have someone set it up. Extremely rude and argumentative- will never shop there again. read more

I am shocked that stores like this are allowed to stay in business. Their customer service skills are zero, and the owner doesn't like to be questioned about anything. Cindy is very defensive and only hears what she wants to hear. Their supposed pool service is the worst I've ever seen - clean pools are definitely not on her priority list and will make up all kinds of crap just to defend herself. Wake up lady - you're service gets an F grade !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

I really appreciate the knowledgeable, patient, good service that I've gotten at the pool store over the past year. I just bought a house in La Quinta Cove last summer and wanted to take care of my pool myself. Never had a pool before. So I was starting with almost no knowledge, and they have gotten me up to speed free of charge. I never see them trying to upsell me to higher priced products. They always appear to be recommending economical solutions to whatever the issue is, and they are always willing to spend a lot of time with me answering my myriad questions. Alex and the owner lady have been nothing but friendly and helpful, and I feel their help has saved me money. With their water testing and recommendations, I've always been able to get my pool water back on track right away. read more

So this store seems to be 2 different service companies. Roadrunner seems to focus on trying to hire good staff to clean pools. So far the guy cleaning my pool has done a very nice job and I would give him 5 stars The store however is another matter all together. The store is called The Pool Store. This is a store I have spent thousands of dollars in over the past 3 years. I have bought automated pool cleaners, nets, chemicals etc. They have told me in the past that they encourage you to bring in pool water to test. Which only makes sense because if your water is lacking chemicals they are able to sell them to you. I went in yesterday with my water to test, June 2nd 2016 there was no one else in the store. The guy working there looked irritated that i was asking him to do his job by testing the water. The entire testing process should take less than 2 minutes. He starts to test my water and a customer walks in to buy 1 gallon of Acid. He stops helping me and rings up the 3 dollar sale for acid. Ok no problem it was only one client, he goes back to testing my water and another customer walks in and wants to buy a rubber O ring so he helps him. Then a 3rd customer comes in and he starts helping her to buy a 3 dollar pumice stone. At this point I am pissed because he does not value my time nor my schedule. I have now been standing at the counter for 10 minutes for a 2 min water test, so that he can front load 3 other customers and make a total of 12 dollars in sales. I asked him to stop front ending me with other clients I have things to do as I am leaving town tomorrow. He tells me paying customers have priority over water testing. I said I have stood here many times waiting for people to have their water tested and have never been put in front of them when I was buying items He said well that is the store policy, now a 4th lady came in to buy a 3 dollar rubber duck and I told him to do his job and take care of me. I was not going to let a 4th customer front end me, he hands me my water and tells me to leave the store. I told him I am not leaving the store I have spent thousands of dollars at that store and I want my water tested. He tells me he is going to call the police, so I told him that is fine I will call the store owner and we will see who is in the wrong. He comes back to the counter in a huff and says what do you want in order to leave. I said I want you to do your job and test my water, he tells me 3 of the tests I want he could not do. He was not able to test for Calcium, Phosphates, or Metals. So he tests for 2 other items and gives me the results. The 2 tests took less than 1 min. This guy who did not have 1 min to help me. Has now threatened a customer that goes in that store all the time and has spent thousands of dollars with arrest because he didn't want to do his job. I left the store in disgust and went to Leslie's Pool Supplies across the street. The man there was very nice and was able to do all of the water tests I asked for. He also sold me 178 dollars worth of chemicals that I needed for my pool. I would say to people looking to have their water tested by knowledgeable pool staff avoid The Pool Store. They have untrained staff, and use a Micky Mouse testing kit I have also had them BS me rather than admit they don't know the answer to something. I have been in the Pool Store several times and looked up things they told me on Google and found them to be very wrong on may things they have told me to do to my pool. My guess is it is because they are trying to sell you things you don't need. In summary, The pool store is not able to run all of the water tests your pool needs. Leslie's Pool Supplies across the street has professional equipment to test the water and they will give you a computer print out of all of the results. The 2 pool water readings the guy at the pool store gave me were not even correct or close as I took the remaining sample of water to Leslie's for re-testing after I left. Their staff lost a loyal 3 year client over 12 dollars in nonsense sales, and they lost the 178 dollars I spent across the street. read more

I have lived and shopped in La Quinta for over 37 years. I have always tried to shop locally as I was employed by the community and my wife has taught classes and provided services locally for same amount of time. I have visited this shop about five times for parts, twice I purchased as I needed a part that day and the price was not worth having to deal with. Three times, including Thursday, I walked out after being given a very high price quote for a part. Thursday June was latest attempt. I needed a diaphragm for a Zodiac G3, he pulled one from the wall and said, $58 plus tax, I said, What! and he looked at tag and said, oh sorry, $59. I told him I paid around $15 for last one and he said they did not have any after market ones, only the OEM and it was $59. I left, went home went online and found a shop in Arizona, purchased for $12.99 which included shipping. Received it in the mail today, Saturday, in original packaging, OEM not a knock off. How in the hell does this store dare to charge 300% more than a competitor? I understand brick and mortar prices and I do not know if the Arizona shop has a building. I do know I am willing to pay a reasonable price to shop local which might be at a max 30% more than a competitor but I will never shop , or even try to shop at this store again. This is the one next to Stater Bros in La Quinta on Hwy 111 at Washington. read more

For the small store it has a lot of stuff. We visit this store from time to time and in addition to buying supplies, we also ask questions (we are still new pool owners). We bring our water samples from time to time to make sure that the water has what it needs (we serve it ourselves) and most of the time we learn our pool is fine. I like this store and people who are there. My only complaint and it is not about the store but the product they offer to order - a Polyair seven year warranty solar pool cover. We bought it because we were impressed with such a long warranty assuming it was true. It did not last even 9 months. The warranty is handled by Polyair in Canada and in order to be processed we had to cut few pieces and sent there what made the whole cover unusable anymore. The company then refused to get our money back blaming us for damages. According to them the damages were due to excessive sun exposure and chemical use. We know our pool does not have excessive chemicals as we check it weekly but comparing to other parts of US we have excessive sun exposure. However, we assumed that if a product was sold here it should have lasted at least few more years and not 9 months. So if you want to buy a solar cover check carefully if it is really strong enough to be used here and check what company has a good reputation and ask other around here if they have a good experience. Before you buy check everything about warranty; how it is handled and what is required. I would never have bought this cover if I knew what I know now. read more

We moved to La Quinta two years ago. I shopped at the pool store for pool supplies. Also had them install a ladder for our pool. Even though it was quite a while to get one in, it was finally installed and it works great. All was positive with the store. Then after we purchased two springway spring floats things changed. One was fine, the other one could not be blown up as it had a broken valve. We took it back and they exchanged it. The next one also had a broken valve. When we went back to show it to them, I asked if we could open the next one to make sure it did not have the defective valve. I was told no, I had to contact the manufacture and deal with them. They do not stand by the products they sell. Even though I know they would not have to lose money on the transaction as the vendor would take back a defective product they wouldn't budge. They had boxes of these springway floats... customers beware. If you buy a defective product from the Pool Store, you are out of luck. I am sorry this happened but I will not be supporting the Pool Store in the future. They don't seem to respect returning customers. read more

i bought my polaris 9300sport robotic cleaner from this store, and i have to say, even though they" seem" to know a lots they do not have a great personality, the only time i saw them smile was when i spent $1,200 to buy the cleaner and every time i have a problem they tell me they do not know how to work on it, they need to call the zodiac company, i was just told that they do have a specialist that works on this type of machine, but when i go there they give me the round around, the never say hi when you go on, no eye contact at all iam sorry i bought it there because there are other pool places i could have gone to give them my bussiness but i did not and regreat it a lot! i now have to go and ask them for help to put a motor back into my cleaner that cost me $320.00 and was told they do have a tech that knows how to fix this machine, now i will see what they will do for me, if i do not get help? iam back here to let you know how it went! it is the most unfriendly store ever!!! how good it is if they know a lot if they do not really help you with a major problem, it seems as they want to sell you stuff but when you have a problem no one knows how to help!! we will see! read more