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    The Pool Place

    4.0 (5 reviews)

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    4 months ago

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    8 years ago

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    8 years ago

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    7 years ago

    Family owned business! Very helpful staff. Always there to answer any questions I may have!

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    8 years ago

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    Brown's Pools and Spas

    Brown's Pools and Spas

    (33 reviews)

    $$$

    Had a pump motor issue. Our go to pool pals are Brown's in Dallas. Today I called them up to…read moreprice a new motor and Ethan in repairs is the absolute most professional and helpful customer service person I have encountered in a VERY long time! Not only did he explain what I needed, he offered to explain and assist if I needed anything while replacing the new motor. We decided we would just go ahead and pay the fee to have him replace the parts that are a little touchy; however, he was so accommodating and helped me learn the process right away. We also went ahead and purchased a replacement lateral assembly and sand so I could service the filter as well. I will never use another pool company solely based on the above and beyond attitude of Ethan today. We are so appreciative as we get to spend our last few weeks with our grandson swimming in the pool before he moves to Hawaii with his service parents.

    Omg will yall please answer the phones?!?!? It took over a month for me to get in touch with yall…read moreand now im looking for services again and still not answering!!! Im amazed at how poor the customer service is. Very nice people when they do answer but the communication is horrific. This is the reason i switched to other companies for repairs/renovations and services. Missing out on a lot of money becuase ive talked to a lot of other people who have experienced the same issues with the same company. Its a simple fix that the owner continuously ignores.

    Lusk Pools - Love our pool even when it snows.  The palm tree is a "Washingtonian ". It's hardy in our area.  (Ball Ground, Ga.)

    Lusk Pools

    (17 reviews)

    Lusk built my pool in 2006. I can't complain about their professionalism during that building…read moreprocess. The pool and the apron have held up well. Great work! Even though I do most of my own maintenance, they have always been good to help test my water and help me keep the water balanced. At any rate, I believe they are the best in the business in our area.

    I've been a Lusk customer for about 4 years, for new pool owner education, maintenance, annual…read moreopenings and closing, water testing. I'm sad to write this review. In December I asked them to schedule the install a salt water system...I didn't get other estimates bc I trusted Lusk and their service department. Strangely, it took me about 3 weeks to finalize a date (after I signed a contract) because Miranda, who handles this, never returned emails or voice messages, was available to take a call, or was in the office when I stopped by. I finally insisted on speaking with someone else, and scheduled the conversion for my pool opening date, which they recommended. Had it been another company I would have bailed based on lack of responsiveness. I called on the scheduled date to get an arrival window and was told the salt water was happening the next week, another communication issue. Bc the water level in my pool was low, they couldn't fully open pool that day but said they would do it when they converted the pool in one week. The next week, I called about 9:30am on the day of the conversion to inquire about arrival window and was told they weren't working that day due to potential rain...just another communication issue. I had to wait til they heard from Miranda for a reschedule date but requested they at least finish the opening quickly. One day later I was called and told they may be able to install salt generator at the end of the week, but I would need to give them a 50% deposit. I was extremely puzzled, especially considering I reached out many times, by email and phone, in December asking if there was anything they needed from me beyond the signed contract. I told them to forget the saltwater, just finish the opening (which I was charged for the first day, before it was completed). They did come out two days later to open and did a very subpar job. They never vacuumed the debris from my pool, just skimmed and swept it to the deep end. I spent about three days backwashing constantly bc of the debris. Had to run my pool bot about 4 times a day, emptying the basket after 30 minutes bc it was filled with debris...couldn't even climb the walls bc it was so full. After a little research I discovered Miranda is the new co-owner of Lusk, along with her husband. Maybe it's just taking them a minute to figure out how to run a business, and I do hope they figure it out bc this business used to be a gem. Until that happens, beware.

    The Pool Place - poolservice - Updated May 2026

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