Don't ever eat here! DON'T EVER EAT HERE!!! IM A LONG TERM GOOD CUSTOMER and I called to place a order today, last order I made was 12/17/24, and was charged for Xtra cheese when it was standard cheese, having pizza from here many times to know this! I was given a discount from a manager for the Wednesday special and/or rewards points, was told with my next order would be Xtra cheese, free of charge! I ordered from here numerous times,at the old location and the new location! I called to place a order today and I got lied to more than once, by the owner Sal's daughter Mya, stating she is the general manager refusing to give you her name 5+ times! She HUNG UP on me, 3 TIMES when I was being polite and respectful and considerate asking about my order!??!! Mya said that she only has to say that she is the general manager and NEVER has to say her name to any customer! She also said if you call the restaurant, you ask for the General manager and she STILL won't be giving any customer her name! Talk about REAL SHADY BUSINESS !!!! I had to contact the Dewitt location 3x because I was concerned I would not get my order, to also try to get in contact with the owner, and to make a complaint about this employee! I contacted the owner Sal on Facebook, with very limited LEGAL messages in One day, and this guy obviously is sacrificing his business profits and success because of his daughter Mya's conduct at the Lyncourt location! He's too busy backing up his daughter Mya's total lack of customer service skills! Nothing obviously will be getting resolved at this Lyncourt location, because Mya is the owner Sal's daughter, do the math.....This crazy crappy customer service was made worse by the delivery driver Mark! WOW! He had the nerve to say to me, when he delivered my LATE food, talking about my pizza discount,on my receipt, with all this crappy customer service, acting like I should be grateful or something! I NEVER had a delivery driver from any restaurant ask me about anything on my receipt for any food I ordered! Talk about a scumbag! After the delivery driver Mark's conduct, he got NO TIP from me! I always tip delivery people! Don't EVER go here! The ONLY professional employee I interacted with during this crazy customer service crap, was Tommy, Mgr at the Dewitt location!
This place should be contacting me about a free meal/pizza etc , to make up for the HORRIBLE customer service, putting it mildly.... ALL I CAN SAY is WOW!
OMG
The owner Sal or whomever is in charge of answering customer service complaints on Facebook,had the nerve to tell me to order pizza someplace else, stating there is always a problem when I sporadicly order from his restaurant! There is NOT a problem when I order and any order issues had nothing to with me,if there are any!!! I WILL be legally posting the transcript for this one day communication on Facebook, when Tommy the manager at Dewitt suggested to me to reach the owner through Facebook !!
So I can't get food from here anymore, when the owner Sal has a staffing problem, when I DIDN'T DO ANYTHING WRONG, the staff did???????????? I'm the LONG TERM GOOD CUSTOMER!!!!!
GREAT CUSTOMER SERVICE, NOT!
The owner made durogatory comment on his Facebook response to me, stating that this is about a $12 pizza? Really? That's the response to excessive customer service problems that he must not be competent enough to handle!!
Here's a TIP for Sal the owner....FIRE YOUR DAUGHTER Mya!! FIRE YOUR DRIVER Mark!! FIRE any other employees at Lyncourt location who are incompetent like them!!! read more