Routine maintenance, minor repairs, and major repairs all were done professionally and in a timely…read moremanner and at a fair price. Staff are all pleasant to deal with. I am very thankful that I can bring my Sprinter van to a local shop of their caliber. I could have ignored a noise. Thankfully Chris took a test drive and then remedied what would have progressed to a very serious and costly problem. Of course I'd prefer it if my vehicle never needed their help. Who likes car problems? When I need them, I'm happy to bring my vehicle in for their expert care.

Went to Brooks Automotive for a new water pump, serpentine belt, thermostat, fluids & cap. I was…read morecharged $1755.99 for the job, $1235.40 in labor for a 4 hour job. Because I was charged at the high end of the spectrum, Brooks insisted they needed to keep my car overnight knowing I was from out of town & would need to get a room for the night. An added expense. They didn't care. They didn't start my car til the next morning & when it was done, they left my car with grease stains everywhere that the mechanic's hands & bottom of their shoes touched. The shop is filthy. They also tried to charge me for a 2nd cap til I caught it.

We ran over a nail coming out of our hotel that pretty much destroyed the tire. This was the…read moreclosest tire shop and we limped in with just enough air in the tire to get us into the parking lot. I was bracing for a huge bill, a huge delay, or both - small town, limited options, we all know the story. But after we dropped the car off and walked to breakfast, their tech called to inform us that while the flat couldn't be fixed, they had a lightly used tire in our size, and they could install it for a very fair price. They completed the work by the time we finished breakfast and walked back. Very grateful for their friendly and courteous service.

Affordable and efficient tire-repair service, right at the perfect spot for travelers as they…read moreexperience challenges. Quick & easy care.

I have a 2015 Chevy 3500 duramax, the statement "Exhaust Fluid Quality Poor" displayed on the…read morescreen and was limited in speed (65 MPH). I walked in Monday morning, 4/27/26 and asked if they could get me back on the road. A technician was assigned to start right away, there was an electrical issue and the downstream NOX sensor was bad. They had me on my way by 2:00 same day. Great service and people, thanks.

Staff is friendly, approachable and straight-forward, and I trust that my vehicles are getting…read morereliable service. (Added bonus - the waiting room in their new location is very comfy)

These Two gentlemen helped me with my back right side passenger window that was shattered by a weed…read morewacker! Funny guys too! ‍

Refused to drive 30 minutes from mt Shasta even when offered an extra fee for fuel and drive time…read more Not too "mobile" after all. Must be nice to turn away potential clients

Yeah I had it exhaust manifold job done ended up costing me 555$ to fix what had been done the guy…read morerewired my O2 sensors which electrical Arc off the chassis causing my vehicle to blow fuses particularly camshaft sensor fuse I replace the fuse it was a $70 fuse did all the work myself so all together I have thrown away 625$ just from taking the captains advice so unless you have a lot of money to throw away I'd recommend that a person do it yourself! DYI or there are several other shops around the area just make sure you pick one that the Captain hasn't been fired from

Shipwrecked? Marooned? Call the Cap'n! He'll have you ready to set sail, in no time! Also,…read moreavailable for general maintenance to keep your ride ship shape! Excellent pricing. Awesome customer service. He keeps my 99 Ford running like a champ! I highly recommend Cap'ns Roadside Service. Sincerely, a very pleased customer. KimK

Ethan is nus the person in charge of scheduling and he's fantastic. Game changer. Smart…read morearticulate. He's attuned to your needs. Excellent staffing change. I bought my Jeep here but service was so bad I would take it elsewhere for oil change. Light replacement etc. I had great results last week.

Great customer service and fairly reasonable smog prices especially when it's really the only shop…read morein Mount Shasta that is doing smog checks anymore

R&R Auto repair is the best in town especially if you have to get that silly interlock device…read moreinstalled. They were there for me when I was in a pickle and won't take my business anywhere else when it comes to my car... these guys care and are all about customer service !! Thank you guys ! K

Is the owner, Rick, charming? Yes. Does he explains everything in detail. Yes. Does he change…read morethings without contacting customer. YES. I had R&R rebuild my 1991 suzuki sidekick. $9000. They sent the engine to A & I. So initially when I decided to do this little adventure with Rick and Kevin all was well. I mean there were some red flags, like not getting back to me ever, everything taking FOREVER, and a bit of the mansplaining but I let it slide. When we started the rebuild Rick wanted to replace the clutch. He had a certain one in mind which was higher performance. We also assumed new alternator and starter as both were failing. So I called every few weeks and it was taking a while and then the day finally comes and we go get her. Rick shows us some stuff and off we go. We are supposed to put 500 miles on and come back. We get home and park. There is oil dripping out everywhere. I call and they tell me that they started it without an oil plug in and it blew clean new oil all over the engine. No, they didn't clean it up but I can bring it back and they will. Next day I try to start it to do that...won't start. When it finally starts it is making a horrible squeal. Shut it off immediately. Call Kevin and he says I should have it towed in. I should. They came and got it after I was like nope dont think so. So before they come get it we are looking under the hood...they didn't replace the old ass starter, the alternator ( original 1991) or the clutch. I ask Rick about clutch and he says to me, i couldn't find the one I (he) wanted. Im like wtf. I ask about the other things and he says if we did all that it would be too expensive. So I want these parts replaced. I think asking the customer WHILE YOU HAVE THE ENGINE OUT might be your play but Rick didnt think so I guess. So my partner goes down to shop and says hey...we want the new parts but we dont think we should pay shop time just pay parts. This is because, again, they had the engine out, they could have called us to ok parts or not but chose not too. The next week I talk with Rick about a time line, he says has to order parts. I call the next week he says parts will be in Tuesday. So I call back (parts should have arrived Tuesday I call wednesday). Kevin says it will be three more weeks. I ask why and he talks about getting it back on the lift etc. I mention to Kevin what Rick said about parts in by Tuesday so why 3 more weeks and Kevin gets upset says he can have Rick call me but I noped out of that because at this point Rick is being a dick about the whole thing. So Kevin calls my partner the next day to say car is ready. No idea what happened to 3 weeks because he didnt call ME about MY vehicle even though I am the only one who has signed anything or paid anything. Whatever. I call Kevin back to get the total.... $960...wtf? Partner calls Rick and he literally has a little tantrum on the phone (it was on speaker phone):and says fine you dont owe anything. I would have left it there but my partner went down and paid for the parts that they jacked up (doubled) the price on. So my take on the whole thing is that Rick and Kevin are nice if you never challenge them or ask them to take responsibility for anything they fucked up. What a shame. Hard pass on this place.

My car stalled driving back home to Oregon from my stepdads funeral on Labor Day. No shops were…read moreopen, but the tow company had the code to tow my car here. These kind humans take pictures of the damage and kindly explain what is going on with your car in each image. Every single person I spoke to here was kind, and I felt comfortable. They let me store my car here, and recommended a place to buy it for parts. They did not overcharge me.... They definitely undercharged, and had a lot of compassion for my situation. I wish I could a shop in Oregon that I could rely on like this.

Best Place with top services. They worked with my granddaughter's 2002 old car to get it back up…read moreand running and they maintain my BMW, from replacing the battery, to oil changes and replacing the back brakes: so it's a whole family affair. I was advised I needed new tires and got a great referral to Tyler at American Discount Tires and they did a great job too, gave me great advice and I felt taken care of without the upcharge sales pitch. Thank guys!

Yesterday I took my Durango to Andy's because I had been told by another shop that I needed to have…read moremy transmission oil changed which was going to cost $380.00. I figured that if I was going to spend that kind of $ I would go to a specialty shop. I went to see Andy as I was told he was the best around. When I went in to see him I was invited to sit down and he took 15 minutes to explain what, how, when and why I would need to change my tranny oil. He showed me samples of what transmissions look like when they don't get the oil changed. I booked an appointment for the next morning and left thinking I would get the oil done. Earlier today I dropped my Durango off and got a call telling me to come and get my vehicle. They checked my vehicle and told me that my oil was fine and that I didn't need any work. They handed me the keys and when I asked for a bill he said have a great day. Wow. Not many shops inspect your vehicle and let you go without charging a fee. Andy took the time to inform me and he treated me like I was a valued customer. I can only say that when I do need transmission work done on any vehicle I own.... I will go to see Andy. Thanks Andy and I hope others read this and come to see you. Neil Floyd

Andy and staff did a great job of bailing us out of a very bad situation with a nearby mechanic…read more After 3 months of having our RV stuck in Weed due to a road hazard taking out our transmission, Andy had our RV back and running in a week. I highly recommend Andy's Transmission and buyer beware with other mechanics in that area.