On my way back to the bay, my car broke down. The people at Brooks were amazing from the towing,…read moreto giving my mom and I a ride to a hotel while my car was in the shop. I have nothing but good things to say about my experience. The could've easily charged me an arm and a leg for my situation but they were extremely professional.

During my drive from Sacramento to Corvallis my left front tire began to fail. Didn't blow but had…read morea huge bubble. I stopped in after hours and a nice young friendly employee said stop by at 8:00am the next morning. Got a motel and was in their office the next morning. They fit me in and had two new tires delivered and installed. On the road by 1:00pm. They also drove me into town and dropped me off so I could drink coffee and eat a nice gluten free break while enjoying the view of Mt Shasta. Highly recommend Brooks Auto Repair.

We ran over a nail coming out of our hotel that pretty much destroyed the tire. This was the…read moreclosest tire shop and we limped in with just enough air in the tire to get us into the parking lot. I was bracing for a huge bill, a huge delay, or both - small town, limited options, we all know the story. But after we dropped the car off and walked to breakfast, their tech called to inform us that while the flat couldn't be fixed, they had a lightly used tire in our size, and they could install it for a very fair price. They completed the work by the time we finished breakfast and walked back. Very grateful for their friendly and courteous service.

Our valve stem had a hole and was leaking air, so we stopped by Point S. We discovered our car had…read morea special 19mm 7-hex wheel lock, but Michael went above and beyond to help. He explained our options, patiently got the locking bolt off after a lot of trial and error, and replaced the valve stem. Thanks to Michael, we saved hundreds of dollars and avoided major delays on our road trip to Seattle. He even charged us the minimum for the repair. We really appreciated his honesty and excellent service, and we were happy to leave him a tip. Highly recommend!

What an awesome place, the people are great and super helpful!…read moreThey fix my wheel bearing last minute on a holiday weekend! Good price, good people, I will be back if I ever have a problem!

Staff is friendly, approachable and straight-forward, and I trust that my vehicles are getting…read morereliable service. (Added bonus - the waiting room in their new location is very comfy)

These Two gentlemen helped me with my back right side passenger window that was shattered by a weed…read morewacker! Funny guys too! ‍

Refused to drive 30 minutes from mt Shasta even when offered an extra fee for fuel and drive time…read more Not too "mobile" after all. Must be nice to turn away potential clients

If I could give 10 stars I would!!…read more Talk about service!!! These guys are amazing. The skid plate came lose and with every bump we hit, so did the skid plate. Had to pull off, get a hotel room and after 5 calls to mechanics, chanced it that these guys would help. Boy did they! No fuss, happy to help, gave the kids toys and had us back on the road in 10 minutes. They didn't hesitate to help me out and wouldn't charge me!! I really appreciate their help and excellent service. All other mechanics in town, take a lesson from these guys.

(I put this review on Facebook back in July when we were there; thought it wouldn't hurt on Yelp…read morealso). July 23, 2015 at 4:47pm After noticing a burning smell while driving down the mountain with a friend into town from our campsite, and checking the oil to see that it seemed to be empty, The Pit Stop was the first place we found. Although Chad was pretty swamped, he managed to fit my friend's car in in about an hour and not only filled the oil and alerted her to a big leak(and gave us pointers on how to keep on top of it for the drive home to San Francisco), but also vacuumed the floor of the front seat of the car. The other place in town we called took my number and didn't call back til the next day. No big, folks are busy, but I'm not sure what we would have done if we hadn't found The Pit Stop. Thanks Chad!

Ethan is nus the person in charge of scheduling and he's fantastic. Game changer. Smart…read morearticulate. He's attuned to your needs. Excellent staffing change. I bought my Jeep here but service was so bad I would take it elsewhere for oil change. Light replacement etc. I had great results last week.

Great customer service and fairly reasonable smog prices especially when it's really the only shop…read morein Mount Shasta that is doing smog checks anymore

I can't give a high enough rating to R & R Auto Truck Repair and to Kevin in particular. While…read moredriving to Reno, Nevada, on hwy 89 my truck had a malfunction and stopped running. I contacted AAA and had the truck towed 80 miles to R & R. Kevin called 2 days later to tell me that it had a broken exhaust pipe at the manifold, and they could repair it for $450. We drove from Grants Pass back to Shasta Lake to pick it up and headed back towards home. About 5 miles from home the truck started making the exact same noise. When I got it it home I pulled the exhaust/catalytic converters and discovered the repair had failed. I contacted Kevin and he asked what I wanted to do. I told him I would order a new exhaust/catalytic converter and install it myself, because I didn't want to drive the 2 1/2 hours back to the shop. Kevin told me to order the parts and he would reimburse me the entire amount, which I did. I provided the amount to Kevin and received a check from him in a few days. Not only did Kevin stand behind his work, he went the extra mile by reimbursing me for the parts. I can't say enough about the level of customer service Kevin provided! I highly recommend them as a trustworthy shop.

I wasn't going to respond to Rick's response but OMG! You literally responded to everyone…read more So we put 500 miles on our suzuki and it's due for first oil change since rebuild. I want to go anywhere except R&R. My partner decides to go back to R&R because the first oil change was included in the original price we paid. So he goes. Nope $79! Also Rick is great at sounding reasonable but in reality once challenged or questioned he sulks and grumbles. I know rebuild take time and I know how old my suzuki is. I find it interesting that there is no mention of the fact the gaskets blew because after a previous repair the idle was so high it blew them. FRO!

Amazing service! My car broke down while moving to California. Advanced Automotive moved quickly to…read morelook at my car and diagnose the issue. Highly recommend coming here for everyday stuff or if you just need help while passing through the area.

My car stalled driving back home to Oregon from my stepdads funeral on Labor Day. No shops were…read moreopen, but the tow company had the code to tow my car here. These kind humans take pictures of the damage and kindly explain what is going on with your car in each image. Every single person I spoke to here was kind, and I felt comfortable. They let me store my car here, and recommended a place to buy it for parts. They did not overcharge me.... They definitely undercharged, and had a lot of compassion for my situation. I wish I could a shop in Oregon that I could rely on like this.

I had the BEST experience with Bruce's Towing and their driver Tyler! In the midst of a torrential…read morerain storm, Tyler did a phenomenal and expeditious job ensuring my safety and that of my vehicle! This was hands down, the greatest experience I've ever had having to be towed! Professional, extremely courteous, knowledgeable and efficient, are just several ways to describe what began as a motorist's nightmare. Thank you Tyler and Bruce's Towing for turning my dark night into a bright occasion!!!

Nathan picked up my car this am. Everything handled wonderfully. This was after tow company in Mt…read moreShasta was a no show twice. Highly recommend this company and thank you Nathan.