My friend and I got a flat tire on the way to the Clear Creek trailhead at Mt. Shasta after Google…read moreMaps directed us to go up a detour route (Esperanza Road) with rough chip seal gravel. :( We called Black Butte Towing, and our driver, Dave, went above and beyond to help us fix the tire and salvage our backpacking plans. First, after we explained that we had gotten a ride to the McCloud Ranger station, Dave picked us up there without question. On the long and tedious journey back up to our car, his conversation and friendly demeanor helped put us at ease. A true professional, he was attentive and efficient with the tow itself. On the drive back, he made sure our car and our stomachs were looked after; he pulled into the parking lot of his favorite milkshake place to confirm that the vehicle hadn't slid sideways on the journey AND he bought us a sweet treat there, knowing the stressful day we had had. He insisted on paying. What a guy! As it had gotten late in the day, the tire shop to which we wanted to take the car wouldn't admit us (and didn't have a spare in a compatible tire anyways). Dave offered to drop us off at a hotel and remained flexible as we continued to explore our options. The grand finale? Just as our hopes were dimming to get the tire fixed that same day in order to attempt our summit, Dave offered to tow us to the nearest AutoZone, where we could pick up a cheap tire plug kit and try to plug the tire ourselves. That worked!! He patiently taught us how to install a tire plug, spending at least two extra hours after the original tow, all with a cheerful and positive attitude. Because of Dave, we were able to make it back to the Clear Creek trailhead late that same night, car camp, and attempt our summit early the next morning as planned. All in all, we were blown away by the customer service at Black Butte towing, and we could not thank Dave enough for the expert help and human kindness he showed us. 6 star review (if it were possible).

Called Black Butte Towing after getting our Suburban stuck out in a very isolated wet area to the…read moreframe, they responded with courtesy and care. Zack had no problem meeting up with us and pulled our Suburban out. Very professsional, friendly and efficient. Zack was Awesome! Would recommend this Company to everyone!

Ethan is nus the person in charge of scheduling and he's fantastic. Game changer. Smart…read morearticulate. He's attuned to your needs. Excellent staffing change. I bought my Jeep here but service was so bad I would take it elsewhere for oil change. Light replacement etc. I had great results last week.

Great customer service and fairly reasonable smog prices especially when it's really the only shop…read morein Mount Shasta that is doing smog checks anymore

What a life saver! Overheated on my way to washington state…read morewhile I was moving. Yes super stressed out but his attitude made it better Super friendly guy made my entire situation better Knows the area and the people and made some good recommendations Thanks for everything!

I blew my engine on maiden voyage of my 99 Suburban yesterday going from Fremont, Ca. to Bend,…read moreOregon. I had just left Weed on 97 North and about 15 miles out in the middle of nowhere I lost the engine. Lony made a very bad situation very bearable. Thank goodness I have Premier Triple A and I was good for a free 200 mile tow. I broke down 193 miles from Bend. Triple A contacted Bill's Tow and Lony (owner) was there within 20 or 30 minutes. Super nice guy and actually had a pleasant 4 + hour adventure as Lony towed my Suburban all the way to my shop. I want to recommend this guy and his company to anyone who needs help. The best. Thank you so much.

These Two gentlemen helped me with my back right side passenger window that was shattered by a weed…read morewacker! Funny guys too! ‍

Refused to drive 30 minutes from mt Shasta even when offered an extra fee for fuel and drive time…read more Not too "mobile" after all. Must be nice to turn away potential clients

If I could give 10 stars I would!!…read more Talk about service!!! These guys are amazing. The skid plate came lose and with every bump we hit, so did the skid plate. Had to pull off, get a hotel room and after 5 calls to mechanics, chanced it that these guys would help. Boy did they! No fuss, happy to help, gave the kids toys and had us back on the road in 10 minutes. They didn't hesitate to help me out and wouldn't charge me!! I really appreciate their help and excellent service. All other mechanics in town, take a lesson from these guys.

(I put this review on Facebook back in July when we were there; thought it wouldn't hurt on Yelp…read morealso). July 23, 2015 at 4:47pm After noticing a burning smell while driving down the mountain with a friend into town from our campsite, and checking the oil to see that it seemed to be empty, The Pit Stop was the first place we found. Although Chad was pretty swamped, he managed to fit my friend's car in in about an hour and not only filled the oil and alerted her to a big leak(and gave us pointers on how to keep on top of it for the drive home to San Francisco), but also vacuumed the floor of the front seat of the car. The other place in town we called took my number and didn't call back til the next day. No big, folks are busy, but I'm not sure what we would have done if we hadn't found The Pit Stop. Thanks Chad!

-Exceptional Knowledge- Diagnostic- Honest and did such a great job of explaining the repair plan…read moreon my 911 Porsche Carrera . Mike successfully replaced the two left bank exhaust valves and comprehensively went over all intake and timing of a technical repair . Job completed perfectly in less than two days and I was once again flying up highway 5 in route to Seattle . Engine perfect ! I would trust and recommend Mike over any dealership mechanic and frankly any mechanic... Bravo !

So this guy is really rude all the way around. When he answers the phone, he doesn't even say…read morehello, and then proceeds to get upset with me when i don't say anything. But how am i supposed to know he picked up the phone when he doesn't say a single word. I then proceeded to make an appointment with him to do a diagnostic on my car. The next day i call him to confirm my appointment, and he said he didn't feel like coming in because he's hanging sheetrock at his house. So if i didn't call him to confirm my appointment, i woulduve gone all the way to his shop just to find out he isn't even there. He is unproffesional and an extremely rude mechanic. He should really hire someone to pick up the phone because he's an asshole. Go to j.b. instead.good luck mike.

What an awesome place, the people are great and super helpful!…read moreThey fix my wheel bearing last minute on a holiday weekend! Good price, good people, I will be back if I ever have a problem!

Staff is friendly, approachable and straight-forward, and I trust that my vehicles are getting…read morereliable service. (Added bonus - the waiting room in their new location is very comfy)

Backed up into a small tree which was hard to see. It partially pulled off my back bumper on the…read moreleft side. He clicked it back in as best as he could, so at least it wouldn't be pulled off in higher speed. Wasn't even going to charge me, It probably took him 15020 minutes. So kind, I was happy to tip him of course. Great people...

Billy and his crew provided a great repair on my 2010 Subaru and I was very pleased with the color…read morematch, looked just like it was from the factory. Thanks Longhair!