My friend and I got a flat tire on the way to the Clear Creek trailhead at Mt. Shasta after Google Maps directed us to go up a detour route (Esperanza Road) with rough chip seal gravel. :( We called Black Butte Towing, and our driver, Dave, went above and beyond to help us fix the tire and salvage our backpacking plans. First, after we explained that we had gotten a ride to the McCloud Ranger station, Dave picked us up there without question. On the long and tedious journey back up to our car, his conversation and friendly demeanor helped put us at ease. A true professional, he was attentive and efficient with the tow itself. On the drive back, he made sure our car and our stomachs were looked after; he pulled into the parking lot of his favorite milkshake place to confirm that the vehicle hadn't slid sideways on the journey AND he bought us a sweet treat there, knowing the stressful day we had had. He insisted on paying. What a guy! As it had gotten late in the day, the tire shop to which we wanted to take the car wouldn't admit us (and didn't have a spare in a compatible tire anyways). Dave offered to drop us off at a hotel and remained flexible as we continued to explore our options. The grand finale? Just as our hopes were dimming to get the tire fixed that same day in order to attempt our summit, Dave offered to tow us to the nearest AutoZone, where we could pick up a cheap tire plug kit and try to plug the tire ourselves. That worked!! He patiently taught us how to install a tire plug, spending at least two extra hours after the original tow, all with a cheerful and positive attitude. Because of Dave, we were able to make it back to the Clear Creek trailhead late that same night, car camp, and attempt our summit early the next morning as planned. All in all, we were blown away by the customer service at Black Butte towing, and we could not thank Dave enough for the expert help and human kindness he showed us. 6 star review (if it were possible). read more

Black Butte Towing - Black Butte towing picking up our car near Clear Creek trailhead at Mt. Shasta - Towing Near Me - Weed, California

Called Black Butte Towing after getting our Suburban stuck out in a very isolated wet area to the frame, they responded with courtesy and care. Zack had no problem meeting up with us and pulled our Suburban out. Very professsional, friendly and efficient. Zack was Awesome! Would recommend this Company to everyone! read more

Black Butte Towing - Suburban stuck in the woods! - Towing Near Me - Weed, California

Classic intro, but...if I could give more stars, I would. On July 3rd (afternoon/evening before the long 4th of July weekend), we were broken down on I5 in the Shasta Mountains. We had double coverage (AAA Platinum and Good Sam) for our 35' Class A motorhome. AAA had no service providers available. GS first made us research where was wanted to take our RV, and when we finally found a destination, they said it would be $2,500 ($1,000 out of pocket up front) and 4-5 hour wait. The Freightliner service center recommended Black Butte Towing. Not only were they less than the total GS total quote, but he stated he could be there within 45 minutes (which he was). Zach was extremely professional, friendly and competent. We honestly had no idea what was entailed in towing a Class A motorhome (including disconnecting the drive train). Cannot thank and praise Zach enough for him getting us and our 2 dogs off the mountain and to Freightliner while they were still open that night. We went from desperation on the side of the road to a 5-star experience with Zach and Black Butte Towing. read more

Black Butte Towing - Towing Near Me - Weed, California

Believe the reviews people!! Awesome service at 7:30 pm on a Monday night stranded in the middle of nowhere where in July w 100 degree heat with no food , water or jack for my vehicle . Who comes to the rescue within 30 min to save our lives ?? Zack . Thanks again read more

Called for a AAA platinum tow back on July 6, 2023 and they could not find any AAA towing company that wanted the 167 mile tow. AAA then called Black Butte Towing and they agreed to do the tow. Jeff was prompt, friendly and very competent and professional, the tow involved a pick up truck and an old trailer. The truck tow went off without a problem but we had to drop the trailer when it almost lost a wheel by Redding. We got to the destination, dropped the truck at my sisters house and Jeff told me he would go back pick up the trailer and take it back to their yard in Weed, and we could come fix it at our convenience. I know AAA would not have given anywhere near the service that Black Butte Towing did and I'm just glad that AAA couldn't find any of their people willing to do the tow and called Black Butte! They were Great! read more

My son reached out to the tow company. He was broke down and needed a jump. The guy on the evening of November 17 at about 6:15 PM was more than happy to help him. He was thoughtful courteous my son was having trouble with his insurance company. The kind soul that was working was a true blessing in disguise. I most definitely appreciate the older gentlemen who helping. He definitely deserves more than 5++++ STARS. Can't thank you enough. read more

single female traveling with an unfortunate Double Blow out on RV. another company declined service and David was prompt, professional and I trusted him to change my spare. meticulous work and he followed me back to be sure I arrived at tire store safe. 5+ star for going WAY above and beyond to be sure I was safe. Trustworthy and reasonably priced. thanks to David- I arrived alive and well! amazing all around! read more

Black Butte Towing - Towing Near Me - Weed, California

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Shout to Luis and Black Butte Towing in general! Called them about an old abandoned car on my property and Luis came the next day and handily dealt with some difficult logistics getting the car out of its tight spot. He was super friendly and a total pro. Thanks! read more

Black Butte Towing - Towing Near Me - Weed, California

Thank you to Justice and Black Butte Auto for taking AWESOME care of us!!! We were just about to climb the pass for Mount Shasta and our steering wheel and steering became unmovable... we were able to get to the next exit (with a loaded trailer) and realized our ball joint was almost out... we were towed to a shop in town to be repaired. They even took our fully loaded trailer to their yard to ensure it's safety while repairs were being made to our truck. If you need reliable, honest, hardworking, trustworthy people call them. They were extremely fair with our bill as well and got us on our way. read more

Black Butte Towing - Towing Near Me - Weed, California

I foolishly got stuck in a snow bank & unfortunately learned what "high centered" means (believe me, you are better off not finding this out first hand). AAA was amazingly *un*helpful, between the automated phone menu that inexplicably does not feature "Emergency Roadside Service" as an option (Claims will get you there, for future reference) and the unavailability of their contract tower. Thankfully the CHP referred us to Black Butte and Jeff, both of whom were fantastic. Friendly, efficient and they communicated with us throughout which was very reassuring since we were stuck in a remote area & facing a night spent in the truck if no one towed us. Can't say enough good things - worth every penny and would absolutely use them again (but hope I don't need to). read more

My boyfriend's car broke down on the side of the I-5 and AAA left him stranded. Not an uncommon story looking at these reviews (lol). Black Butte Towing saved the day. They were extremely warm, responsive and fair in their pricing. Thank you Black Butte! read more

Jeff was awesome with us. He had to pull us out of the melting snow 4 times before we wouldn't get high centered anymore. Note to self: don't drive in deep snow because it is very costly I would definitely recommend this company. read more

I was hauling a load of cows to Redding today and blew a tire on the stock trailer. I called AAA, been a member for years, and after an hour I called them back to ask an ETA and they said they would not change a trailer tire with stock in the trailer! What a joke. So I googled tows in the Weed area and found Black Butte Towing. I spoke to someone who said they would be right out and that I was "just around the corner!" I didn't get the young man's name, but he got there went to work and had my tire changed in 5-10 minutes. We discovered my spare was not in good shape so he gave me directions to the closest tire store and when he figured out I wasn't following his verbal instructions he led me at a slow rate of speed on the shoulder to the road I needed to be on to get to the tire store. This young man was so professional and went out of his way to make sure I was ok. Black Butte Towing is lucky to have him and I hope he knows how much I appreciate all he did! read more

I am so grateful to Black Butte towing. I was exhausted from waiting all night for my insurance to find someone to assist me. Jeff was extremely helpful and went over and above what was expected. read more

This was the first time I'd ever had to be towed without AAA. My fully loaded flatbed pickup died on the side of I-5 and there was no way it could go on a flatbed. Jeff was a total pro - arrived quickly after the call and got right to work. The tow wasn't very far, he took me to a local shop that was most familiar with my Ford 6.0 Diesel. I'd highly recommend these guys. read more

Outstanding customer service. My wife was stuck in a snow drift 30 miles outside of town, they reached out to her made sure she was safe and were beyond helpful. They had her back on the road in no time. Efficient, timely and cost effective. read more

There are people who drive tow-trucks and there are tow-truck drivers... these guys are the latter! If you have a complex or heavy tow, this is the company to call! I had the unfortunate need to use them a few months ago when I had an accident at Dunsmuir. They brought out a massive tow-truck and the driver spent a few hours working with me to clear the accident and went above and beyond in helping me afterwards. Highly recommended! Michael M. read more

Jeremiah is the best. I made a dumb and hasty decision which resulted in my van (Rose) being stuck in the snow and at the bottom of a small incline. Rose was sitting diagonal to the road up. Jeremiah rigged a cable and pulley system to pull her straight with some wheel steering and right up that snowy incline. He was very sweet and shared hot spring spots and camping van setups. I was back on the road in no time daydreaming of the hot springs I would be soaking in around sunset. read more

We got stuck on the pass with a broken down truck pulling a livestock trailer with animals in it on a Saturday night. Jeff was great towing us to the hotel. He checked in with us on Sunday and towed us first thing Monday morning to the dealership. Wish I could rate him 10 stars. Excellent customer service and response time. Highly recommend. read more

Black Butte Towing - Towing Near Me - Weed, California

My tire blew out on my Prius on I-5 and Black Butte came to the rescue. It was 10pm at night and pitch dark outside. I was a nervous wreck but Zack was super nice and helpful. Changed my tire and got me safely back on the road. Thanks :) read more

It's a very stressful situation to get into an accident. My parents, two of my dogs and I were fortunate not to be injured when we had an accident on I5 close to Dunsmuir. Our trailer flipped on its side and took down our tow vehicle. Zack and Bruce came out to move the vehicle and trailer and towed it to their yard. I didn't have contact with Bruce because we rode in Zack's truck. I can't say enough great things about Zack. His kindness, patience, and willingness to help assist us with everything beyond his job duties are way above reproach. On the way to the tow yard, Zack stopped at the Hi-Lo Motel to help us get checked in. I imagine most people would stay in the truck, but he got out, helped me lift my 14 year old Golden out of the truck, helped my parents out, went into the Motel office with us, let us take our time getting checked in so we could drop my mom and my dogs off while my dad and I went to the tow yard with him to pull some essentials out of the vehicle and trailer. AND THEN, he took us back to the Motel, got out again and helped us unload the stuff we collected. It sounds simple, but he literally was like a member of the family in his demeanor and actions, both amazingly refreshing and surprising...and definitely appreciated. The next day my friends drove up to take us to get a U-Haul and collect all our belongings from the trailer. We were there for hours in full sun...Eric came out and brought us ice cold bottled water..so nice and totally unexpected! Rick was kind enough to bring out two ladders that I had requested as well and was so gracious every time I went to the office to ask a question. Later, I realized while we were headed back home that we left the trailer awning sprawled out, so I called and Brian answered. When I apologized for leaving the awning out he immediately alleviated any worries I had and told me not to worry about it, so simple to roll it up, not a problem. I am the type of person who doesn't like to impose and he completely put me at ease. This company...I can't believe the kindness bestowed on us during this trying time. read more

My company had a fire crew assigned to a fire that was threatening the town of Weed, California when one of the crew trucks broke down after shift. The first tow service I called wanted to charge $950.00 (during an emergency that could easily wipe out their business and the town) to tow the truck ONE MILE to the repair shop. I called Black Butte and the person who helped me was appalled. The tow charge with them was a mere $85.00! Furthermore, the tow had to wait until the repair shop had a bay open. When the repair shop was ready for the truck I notified Black Butte and they had the truck to the shop in 15 minutes! read more

I have to start with saying I hate tow companies. Most times they take advantage of the worst situations you find your self in. These guys changed my whole opinion on this. I had a food concession trailer flip on highway 89 during highway 5 being shut down. It was terribly stressful because this was a piece of my business. They had 4 guys 2 trucks and a small crane to right trailer and charged me a 1/3 of what I would have paid if any other company had come out and they bought trailer to an area where I could remove equipment I needed from trailer without getting a dime from me yet on work they had done. The staff also picked up and loaded stock that came Out and went into ditch that trailer was in and helping me load it into my truck. They went above and beyond in every aspect of what they did and made a terrible night so much better. The only luck I feel I had that week was having this company be the one CHP called after all this happened. Thank u Zach and all the rest of the staff there. read more

Black Butte Towing - Towing Near Me - Weed, California

Thank you so much Zach for the GREAT service towing us to Shasta when our transmission went ka-put at a rest stop in Weed! Black Butte Towing really saved the day! Towed our Chevy Tahoe to Andy'sTransmission Shop and our Airstream trailer to the KOA in Shasta. Simply Awesome and we're eternally grateful! read more

5 stars......i was stuck off road with a storm due next day. Black Butte was only towing company urgent and willing to come pull me out.

Really great service. Thank you, Zac, for towing me over 40 miles from Dunsmuir to Redding! All done with a great, friendly attitude.

If you have to break down near Weed California, always, always call Black Butte Auto. Twice we have broken down just north of Weed,CA and both times Brian responded very quickly and towed us to Oregon. Fast service, helpful, willing to go the extra mile for us, very friendly and made the kids feel like they were on a grand adventure. He made an otherwise unfortunate circumstance manageable with a smile. read more

Although the towing was good, the personal experience was Devastating! After being involved in a big rig accident, my main concern was to safely get off the highway and someplace dry to take a shower and warm up. When my partner returned to pick up our personal belongings in the tractor, he was told that "the other driver" me, took everything. Well needless to say this was a bold face lie!!!!! I would never recommend this company to anyone and will let the CHP know what happened as well as anyone else I see using this company. They took EVERYTHING, down to the plastic utensils and salt and pepper packages. read more

These guys are great. I recently lost a motor in big rig on I-5, was in a very bad spot on off ramp. They showed up within minutes, quikly hooked up to my truck. Towed me to a safe spot and stayed to help diagnose problem. He then hooked me up with a hotel and resturant within walking distance. The bill was supprising low. He then returned the next day and towed truck to His yard to stow for me. [ im from wash.] He then loaded Me and my co-driver into His truck . Oh and all of our gear. Gave us a ride to town where we could get a room and eat and catch a bus home. Once again very low bill. To top it off co-driver forgot our paperwork from haul, so we called He p/u co-driver took him to truck to get paperwork. At no extra cost. These Guys do it old school. Hard work and honesty. Ive been driving truck and operateing heavy equip. for almost 30 yrs. Very few men like the Guy who helped Us. And I never got His name. He made a bad situation alot better. Thank You Black Butte Towing. See you in a couple of weeks to p/u truck. read more