Dogs are alwaus excited to go visit! They are never stressed when we pick them up. I would…read morerecommend them to everyone. You won't be sorry.

YOU GUYS DON'T EVEN ANSWER YOUR PHONES. I have been bringing my 2 year old blu for 8 weeks. I…read moredecided to board him this weekend. Upon pickup the staff wasn't friendly and never had been at pickup or drop off. I ask several times how things went and typical response is oh you didn't get a call so everything was well. The receptionist are young, inexperienced and typically don't have any answers to questions about your pet. We have never been offered a tour and offered a bath after a weekend. When my boy blu came out today at pickup he was timid, scared, full of dried pee, face down, not excited and depressed. Upon arriving at home he has been acting strangely and not the upbeat dog that we are accustomed too. I honestly believe that your pup sits in a kennel more often then not. I'm more upset because he was covered in dried urine so I assumed he's kennel wasn't cleaned. He looked terrible and don't understand why. As a facility that is ran by vets it sure needs improvement. They have been under construction and the lobby looks cold, dark and quiet. I've asked several times how many dogs are here today and usually about 10. I believe you need to visit them and see what you can improve. You're not giving or being with the pets like they are. I have a feeling they go out for a small period of time and kenneled the rest. I feel like pets are treated not the way they should be. Blu's nose was all red and nails all beat up so that indicates he's in his kennel way too long. Your competitors have warm and friendly almost home rooms to sleep. If you had this your dog wouldn't be covered in dry pee. Couple things to help improve: 1.Act like the front staff knows and cares about your pet 2. Offer a bath after boarding for more then a couple days 3. Offer a tour to new clients especially the first day of drop off. It takes a few minutes 4. Train tour front desk to be friendly because it seems like things are always an inconvenience 5. Visit your local competition. There is a reason why you have such a big place and not many dogs per day 6. Train your staff on upgrades asking for a bath nails etc. 7. Remove asking for a tip on your credit card machine because at this point I don't know why anyone would tip. 8. Introduce a vet to your clients. 9. Spend more time with the pets instead of keeping them in a kennel for most of their time. 10. Make some immediate changes because your business won't survive if this how your business is ran. There is several reviews similar to mine so I can't imagine we aren't all saying the truth. We have 2 more days left to return and would rather forego the money and go elsewhere. I also emailed in to your only email so maybe I'll get a response. I'm so sad for our boy right now. I would highly recommend any new client to pay attention to your pet and consider going elsewhere because there is much better places for the same price. I hope you can use my review to improve. Even though your under construction 2 months in it really turned us off as well. I won't be returning to your facility for anything in the future. I've called over 20 times today on 05/16 and they won't even answer their phone. It's very sad. Update: The manager has called me several days in a row to check in on blu. In the mean time there is one current and former client that have reached out to me. The current client says that their dog pees in the house often and is most likely being in a kennel. The previous client indicates they don't come back because their dog has been traumatized as well. I'm not the only client that has indicated concerns to this daycare. I also contacted the owner of the daycare in PA twice and left messages and email and not one return phone call. The experiences at this dog daycare are traumatizing to pets. Also, the company has the tenacity to call other businesses about my review. This is a low blow to me personally as that is unfair business practices. Look at yourself and see how you can improve your business. All clients go elsewhere.

It's good but I could never get an appointment. A great experience when you can get your pooch in…read morefor a wash and groom but last time I tried to set up an appointment it was like a 2 month wait, which kind of defeats the purpose. So that's why 1 star is removed, we haven't tried for a long time to get in here so maybe things have changed but we ended up having to go to Earthwise Pet Supply in East Madison until we moved to Janesville and are now looking for new groomers down there since traveling to Madison for dog grooming appointments is a lot of travel time.

Since my review was removed, here is my original review that took place at this facility…read more I am writing to formally register a profound and unequivocal complaint regarding the grooming services provided by Madelyn, which resulted in significant distress and injury to my dog. Prior to the grooming session, I explicitly communicated that my dog suffers from severe anxiety, possesses highly sensitive nails, and reacts poorly to blow dryers. These crucial details were conveyed to ensure a calm and safe experience for him. Madelyn'a immediate response was one of overt rudeness and unprofessionalism, marked by dismissive eye-rolling and a sarcastic retort, "Oh, like I haven't heard that before." This utterly disregarded my legitimate concerns and set an alarming precedent for the subsequent care. Upon collection, my dog was visibly trembling and in an unprecedented state of distress, far beyond his usual initial apprehension. It is important to note that at seven years old, he has undergone numerous grooming sessions throughout his life without ever exhibiting such extreme post-grooming trauma. The full extent of the horror became apparent shortly after. Once I secured him in his car seat and returned home, I discovered a horrifying scene: his entire car seat was saturated with blood. Closer inspection revealed that every single one of his nails had been severely butchered and was bleeding profusely. This was not a minor 'quick' on one nail; it was a comprehensive and shocking mutilation.I immediately contacted the establishment to address this grave matter with Madelyn Sanderson and her response was one of complete denial and appalling indifference. She disavowed any responsibility, callously suggesting the injuries were likely due to my dog moving around too much, stating "it happens," and incredibly, instructing me to "get over it." This complete lack of accountability and empathy is inexcusable. As a direct consequence of her gross negligence, two of my dog's nails subsequently developed severe infections, necessitating veterinary intervention and causing him immense pain and discomfort. It is unequivocally clear that Madelyn possesses neither the necessary temperament nor the professional competence to work with animals, particularly those with specific sensitivities or anxiety. Her inability to interact with stressed animals, coupled with her dismissive attitude and demonstrable negligence, renders her entirely unsuitable for such a role. Given the severity of this incident I have formally reported this matter to the Board of Health, my local Attorney General, office, and the Better Business Bureau. I firmly believe that if such egregious treatment has occurred with my dog, it is highly probable that other animals under her care are also at risk. This level of neglect and unprofessionalism is utterly unacceptable and must be addressed with the utmost seriousness.

We are very satisfied with the job Mel's Pet Grooming did on our St. Bernard! We've taken our dog…read moreto a few other places in the area, and this is the best she's ever looked. She smells amazing too! We definitely will be going back and I would highly recommend taking your pet there.

I have two dogs. They are Goldendoodles. One is 5 yrs old and the other is 3 yrs old. Both of them…read morehave been groomed by Melanie since they've been puppies. Melanie has given them their first haircuts, and been the only groomer they have gone to! They can't wait to go see Melanie. As a matter of fact, the oldest dog cannot be told they are getting haircuts until we are just about ready to walk out the door. He gets so excited to be going to see Melanie, that he sits by the door and will wait to get in the car. I am very particular about how my dogs are groomed. Melanie has never disappointed me. When we leave Melanie's they prance like they've been at a spa! Our dogs are treated just like our children with love and compassion. I know that when I leave the boys off at Melanie's, she treats them the same way we treat them! If your looking for an honest, (particular about her work) and caring person. Then don't look any further! I highly recommend Melanie for your pets grooming!

My puppy absolutely loves Paradise Paws! She goes weekly for daycare and also boards there when we…read moreare out of town. Prices are very reasonable, and I love that the boarding is kennel free. My pup is so tired out when she comes home. She gets SO excited when she knows we are going to daycare -- she honestly can't get out of the car fast enough to get inside. The staff are wonderful and know every dog by name and love them like their own. Highly recommended!

My puppy goes to daycare 3 times a week and loves it. She's so excited to get out of the car, she…read morecan barely control herself. She's young and full of lots and lots of energy. I really like the people who work there and the owner. They will spend a lot of time with you. Given she's a puppy and continues to need training at almost 9 months the owner was extremely helpful in giving me advice in how to train or when I would need a professional trainer. I also found out they work with her on her behavior problems. I was told she plays a tremendous amount and it's proven by the exhaustion she has when she comes home. My husband and I get to have a quiet, relaxed night. She's schuduled for boarding and I have never left any of my dogs with boarding facilities. I've always used petsitters. Given that's it's kennel free and there's someone there with them I feel secure and trust Paradise Paws I'm not concerned about my decision and think she'll have a great time. They're also expanding and will have other activities in addition to space so I'm looking forward to agility classes.

I am very disappointed in them. I have been going for a couple of years. Never missed an…read moreappointment. Was happy with the work. However, I was convinced my appt was at 2:30 and no amount of messages or reminders would have changed that. So, of course I missed my appointment, first time, and they charged me. I would have understood if it was maybe my second.

Extremely poor experience with Tabby and Jacks new location in Verona!…read more Took our Samoyed in for a grooming, getting brushed out, nails clipped, and coat cleaned up. They called and said that there was some matting under the belly and in the rear end. Gave them the "go ahead" to trim up those two areas a little more. Two hours later they called and said that he was ready for pickup. Asked us to take care of payment while they go get him and bring him out to us. When he was brought out he had been completely cut off of all his coat, except for the tip of his tail, front of his head, and paws. He was trimmed up to look like a poodle! And the bill was $40 higher then what was quoted because of a "matting fee" added to the bill. The young gal who did the job apparently had absolutely no experience in double coat dogs Would not recommend them to anyone I know.

Debbie is ahhhh-mazing! She has a way with cats. We brought our cat, Rosie, there for grooming…read more Debbie put her at ease and did a great job. Now we bring Nora, who has a totally different personality, and Debbie handles her so well. Debbie teaches the cat and the owner how to work with her to get the job done. The world is a better place with Debbie and Dan in it.

More than 5 !!!! Have been getting my dogs bichon/ bichon mixes (plus fosters) for over 20 yrs. I…read morehave been extremely happy with Deb's grooming and attention to detail. She always brings attention to possible concerns for me watch ie redness around penis, ear problems etc. She listens to me about health concerns ie hearing/vision, temperament ie possible biting or skittishness, how short or long to cut. I'm currently on 4 dogs needing grooming. Deb suggested I try bringing in two at a time. She followed up a few sessions later to see how it was working & whether or not I wanted to go back to bringing all 4 at once again. A few yrs ago, I had an emergency foster needing grooming. I took to Petsmart East. Worse grooming experience! I now watch through their window and watch the groomers.Not the most patient groomers-watch how they tug the leash or push down on the dogs. I found Deb based on a co-worker's recommendation after a horrible experience with now defunct groomer at Noah's Ark. The groomer shaved so close on muzzle he had razor burns! Hopefully Deb will have recommendation when she retires (which I hope is not in the near future)!!

We love this place! Katy is phenomenal with our dog Maxx. She is extremely knowledgeable and…read moreprovides a safe environment for our dog. We started when she was in Waunakee, and now we are following her to Lodi. It is worth the trip. I highly recommend this place!

Kathy is fantastic. She has been grooming my dog Fox for years and he always looks incredible after…read morehe visits her! Fox has long hair, and a lot of it, and Kathy is the only person I trust with him as others have completely botched his haircuts before. Kathy's new space in Lodi is great and I can not recommend her enough! We will be Ship Shape customers for life!

I had never boarded my beloved dogs before but needed to for a short trip. I looked for the…read moreboarding place with the best ratings, and it seemed like Camp K9 was the obvious choice. I toured, thought it seemed large and well-staffed, and took the risk. I paid for daily photo updates and they sent me really cute pictures every day. My dogs absolutely loved being at Camp K9. I thought when I picked them up they'd be freaking out like when I get home after going to work. They were so happy and chill, I was so relieved. I am glad I trusted Camp K9 with my pups and will be doing so again.

Total lack of response in request for availability and information 2 times (and yes I reviewed…read moretheir website). Don't include emails as a form of communication if you choose to ignore them. Very frustrating. I have gone elsewhere with my business. Because if they treat potential customers like this, I can imagine it only gets worse once you are an actual customer.

Loving staff, our dog is always happy when we pick up. Good trim, very clean & he smells amazing!…read more Easy to drop off and pick up. Love the report card to see how he was during his stay.

This groomer is terrific! They are so good to my Shih-tzus, don't cut off more than I request (so…read moreif there are any mats, they work to remove them rather than just shave my babies). They give each of them a kerchief with their name in puff paint!! I have never had that before, and love it.