Thank you Anna Kendrick for an amazing job w color I will definitely return I would highly recommend The Parlour

I tried The Parlour twice. First, the building is adorable! Very updated. That said, I can't seem to find anyone who can give me a haircut close to the photo I show them! My last stylist razored my hair-I can't style it. It just doesn't look right. I'm not super picky, I'm just "hair challenged", so I need a haircut I can manage. I will continue to search.... read more

Can't recommend this place enough! This is the third time I've come and each time my hair has come out excellent! This is my favorite place by far down here. I've been looking for years to be able to find someone who can give me the right shade of blonde highlights! Everyone is very welcoming, and extremely talented! Do yourself and your hair a favor and book your appointment! read more

This place is the absolute cutest with a very talented staff. The entire staff is very highly educated with amazing customer service. You feel immediately welcome and know you will get an amazing style each and every time. The salon is gorgeous. Very Hollywood Regency feel. No detail was missed in building this salon. Highly recommend and the entire area is like a beauty and wellness sanctuary read more

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I had high hopes for this salon based on favorable reviews, Best of Bluffton Award, branding/imagery and the space itself. Unfortunately my experience was not a positive one. I called the salon to schedule an appointment with a stylist I chose based on reading the bios on their website. When I called I was asked what length my hair was (why would it matter? Never had a salon ask me about the length of my hair before) name and phone number and then was told that the stylist I wanted to schedule with would be personally calling me separately to schedule the appointment. This establishment has no front desk staff to make appointments, something I found to be an inconvenience. Just another step which delays the booking process. When it came to my appointment, hand sanitizer greeted me at the front door. Once inside, there is a very small waiting room with 3 chairs and a podium for check out. I was greeted by what I would later learn was the owner, told her my name and who I was there to see. She asked me if I wanted anything to drink. They have a variety of beverages. I was told my stylist was "just finishing up another client". (She was no where near finished with the client before me, still cutting and blow drying). At 20 minutes past my appointment time, the owner came by me again as she was organizing the beverage area and said my stylist "was almost ready". I informed her this is the first time I've visited this establishment and I have been waiting 20 minutes. Owners reply was "she will get someone to wash my hair immediately." Owner came back a minute later and ended up washing my hair-quick and sloppy. Never once asked if the water temperature was okay, my ears were soaked and the scrubbing was very rough and harsh on my scalp. Very little shampoo and conditioner was used, as there was no lather. No scalp massage. After dropping me off into my stylists chair, the owner resumed frantically cleaning up other stations, picking up boxes, then came back to me to brush my hair out (roughly) and gave me my hair part. A whole 30 minutes after my appointment I was finally in the stylist chair. My stylist came over and "thanked me for being patient with her." Never apologized for being 30 minutes late or gave any explanation for the delay. I discussed what I wanted done, she cut my hair, (decent cut, at least the ends are even), blow out- poorly done, I have curly hair and at the top and sides around my face there was still curly pieces, which I called out to her after she stopped blow drying and she got defensive and said "I'm not done styling I won't leave it like that". She then took a flat iron to straighten those curly pieces, that is NOT how a blow out works, you do not run a flatiron over pieces you failed to blow out straight. She put a few curls using the curling iron like I had asked. Overall during styling she was very rough in combing my hair and scratching the back of my neck. I was glad when she was done so I could leave. Between the 30 minute wait, no apology from either the owner or the stylist, the rough and quickie hair washing, sloppy blowout and attitude from the stylist I was more than ready to get out of there. Checkout at this establishment is awkward. Your stylist will check you out and watch you tip (or not) to complete the bill. I left this establishment feeling not great, the opposite one should feel after having their hair styled. Poor staff attitude, no apology for disrespecting my time and generally unimpressed with the styling and finishing of my hair. Within a half hour after leaving, my curls fell out on one side of my head. So I have a straight side and then a curly side. I will be taking my business to another area salon. read more

Went there for a second time and got the same wonderful haircut and color, Zoe is exceptional and took pains to make sure it was the way i wanted it..i recommend this salon highly, have tried others in Bluffton and none can compare!!! read more

Lilia is always running way beyond my appointment time. Also, sometimes even when you're finally getting your color etc. she's handling other clients delaying you even more. read more

Best of Bluffton hands down! Great staff, beautiful environment, and throughout Covid has always had their clients' and staff's best interest at the forefront taking all necessary precautions. Highly recommend The Parlour for all your hair care needs!! read more

like the past review(ers), had high hopes and mislead by the fancy high end décor and awards. And while there may be a few good stylists here; my one and only experience was not good at all. First there was no sanitization of booths, chairs or work area before or during my time in the chair. My stylist 'double-booked' me and had another client sit in the chair while I waited on my highlight to process, she put that client (without sanitizing) that same chair. While working on that clients hair, she proceeded to come check on me with the same gloves on that she was working on that clients hair and touch mine, then back to that client. no glove change, no hand washing. Disgusting!! fast-forward 30 minutes swapped our seating; again no sanitizing or anything; which I would expect of any salon just for health standards and compliance with health board; and even more-so with Covid. Nope!! And again, this may not be the 'norm' for the salon or other stylists; but this is what my stylist did. And the owner was not present at the time; so cannot attest to her awareness of this stylist and poor hygiene standards. If she reads this, she is now aware, and hopefully will address it. So needless to say this has already been reported to the health board and licensing agency. Secondly, despite numerous attempts to tell the stylist that the service she provided (results) is not what I had wanted; even showed multiple pictures, she was condescending, dismissive and notable frustrated and spoke harsh to me that I was the problem for not explaining and that it was not her poor skills, lack of knowledge and no formal training. And final insult, over-charged me by $60 for services rendered above and beyond the posted prices in the salon, online, and what I was told at the consult. I agree it can be challenging to find a good stylist/salon in the local Bluffton area; but keep looking....this is not it!!!!! I have gotten much better results from bare-bones salons when I was a struggling poor college student. You don't always get what you pay for; and high prices, fancy building and refreshments does not = quality @ the Parlour!!! read more