Their lovely selection is no match for their inexcusably rude behavior. I went in on a quiet Monday morning to find a special anniversary card for family friends (their 70th). I wanted to get something very elegant and fancy and in that respect, the Paperia delivered. However, even though two women were behind the counter doing naught but talking with each other, I was not greeted with so much as a "hi" "let alone a warm "hello" or "good morning." As I went around the store, no one offered any assistance or asked if they could help me find something. Then, when I approached the counter with my card (a little embellished number that cost $6.50), still the sales associate, or maybe manager, just scanned my item and told me the total, STILL without greeting me! It's not like I'm asking for a hug and a kiss when I walk into a store, but you need to acknowledge my presence, as well as the other customers. I guess I should have just gone to Walgreen's or something, where at least the crappy, apathetic service is matched by low prices and convenience. read more

Ah, the Paperia. Germantown Avenue in Chestnut Hill would not be complete without a stationery establishment like this. It screams 'quaint and dignified' on the outside the way many Chestnut Hill stores do. I come here to buy greeting cards for any occasion and also for their abundant supply of thank-you-note stationery. There are plenty of handmade, artistic cards for birthdays, anniversaries, and other occasions that you don't find at other card stores. Despite the store's staid exterior, they actually *do* carry your regular humorous "ha ha, you're getting old" birthday cards along with the unique ones. They've got a decent selection of birthday and blank cards but when it comes to more 'minor' holidays like Mothers Day or Fathers Day, the selection is just so-so. The back room is devoted to custom-made and thank-you-note paper and cards, of which there are many. They're not cheap but the products are definitely high quality. The ladies who work there are usually nice and helpful, assisting you in finding something. You don't find many non-chain, local card stores these days anymore so I like to support Paperia for a cozier, more pleasant card-shopping experience than going to your run-of-the-mill Hallmark. read more

Great place to start for all your paper needs. Invitations, cards, or card stock, you can find tons of options here. My fiance and I met with a member of the staff here to look at save the date options. Prices may be a little high, but you're dealing with people who specialize in paper, so you're in good hands. Even if you don't purchase here, its a great place to gather ideas to begin your search. Stop in. read more

The assortment was fine--what you would expect from a mom and pop store. Service wasn't rude, but it wasn't enthusiastic, either, which was anticipated from others' reviews. I got a unique wedding card, which is all I needed. read more

I worked with Hennie at Paperia in 2017 for my first daughter's wedding and again this year (2021) for my other daughter's wedding. I can't say enough about how warm, welcoming and professional she is. She sits down with you, and takes her time to show you invitations and, in the case of the 2021 wedding, helps you completely design an invitation to suit your tastes. You get the proofs within a day and she is always prompt, courteous and patient with address changes, questions, etc. Before I found her in 2017, we tried to go the online route and could never find invitations that were the quality we were looking for. I live about an hour away from her store, but will gladly drive the distance because I have not been able to find the quality of her invitations or personalized service elsewhere. These invitations are high quality, unique and very special-----I promise you will not be disappointed if you give this wonderful store a try to suit all your invitation needs read more

If you're looking for custom invitation cards, two words of advice: STEER CLEAR. The Paperia is nice and accommodating when they are first trying to earn your business. They will spend an hour or two showing you the invitations they have book by book. They will listen to what you want and any special requests to personalize the design and promise that they can do it. Apparently, ANYTHING is possible. You don't even need to follow the template of the invitation samples. We were told that we can just select any sample they had, delete everything on it, and start from scratch. REALLY?! I really just found myself wondering what we were paying for if we could just pick any card and personalize the crap out of it (change it completely). Why are we paying a premium for Vera Wang or Crane&Co or Elum? Why does the brand even matter? Surely, there must be some form of miscommunication, but we were repeatedly reassured that it can be done. They are the supposed experts so who am I to say otherwise? Ultimately, we decided we would be better off going with the Paperia, a brick and mortar invitation shop than to take our chances with online companies where we would have less control and personalized attention. Oh, how wrong we were. We emailed them our mock up, which was a fairly simple design. Just text and 2 font images. No response. Not even an acknowledgement that they received our email and attachments. 3 days later, I call them to make sure they got our email. I was told they got them and someone would call me back with more information on my order. Nothing. Day 6: we call again. The snarky boss lady gave us a huge attitude and told us she did not know when we would receive anything while trying to be as unhelpful as possible. We were originally promised 1 week turnaround time for the proof, but apparently that is out of the question now. Day 8: I call again, on the verge of canceling the order but wanting to know if it's made any progress yet. Any new order I place at this point online or otherwise would not ship in time. A different lady I spoke with promised to check on the order and call me back. As usual, empty undelivered promises. Day 10 FINALLY, we get an email saying our files has been evaluated by the company (which company? Paperia or the printing company?!!) and are not usable. SERIOUSLY? It took you 10 days to determine the graphics are not usable? Are you just sitting around twiddling your thumbs? Order is now canceled. Now we have to figure out how to rush print 125 invitations in 2 weeks over the holidays. Thanks Paperia for being so incompetent and screwing us over. A big Merry Christmas to you. Overall exceedingly poor communication, bad customer service, and lack of professionalism. I would steer clear if I were you. read more

Excellent choice for a fancy card, quick and cute gifts, stationery, and wraps. The staff can be a little snooty, but when you pay $6 for a hand made card, that comes with the territory, just hold your breath, pay, and jet, the receiver will love you for it. read more

I agree with the person that commented on the employees lack of courtesy. I went in first by myself and not one of the two ladies working at the time greeted me in any fashion. When I had the nerve to ask a question I was spoken to as if I were a bother. Then when I.brought my purchases to the register I was rung up and that was it, I wasn't even told thank you. I only went in a second time because a friend was.looking for something special. It was a rather blustery and rainy day and when we got.inside the first thing we heard was "just leave those things by the door". Well I don't know where else she thought we'd put them. After that no one said a word to us, and even though I saw a.few things I liked I wasn't about.to.give them a dime especially now that this was the second time I experienced the same treatment. My friend did.purchase something and she was told thank you but in a very.lackluster kind of way. Neither one of us will be back anytime soon trust me. read more

It's hard to believe this is the sister store to the Paperia in Suburban Square (Ardmore). The service at the Paperia in Suburban Square is exemplary, the staff is terrific, and the selection is much, much better. Emails are answered quickly and they go out of their way to make sure everything is done in a timely manner. They get a good feel for what you want quickly. The greeting card selection is much better too. Definitely go to Suburban Square - not to Chestnut Hill! read more

I'm getting married and visited The Paperia in Chestnut Hill with my mom to get some ideas for invitations, save the dates, etc. We went to the back of the store where they do custom invites and asked the woman working back there if we could see some samples for wedding invitations. Her response was condescending and completely rude as she asked, "What do you mean? You want to place an order?" I was so taken aback at how she looked at us and greeted/responded to us, that I responded with a no, and that I wanted to see EXAMPLES of wedding invitations that they have (it must have been a new concept for her apparently?). She then responded in her same snobbish, rude way and pointed to the wall and said "there's samples over there." I was so horrified by how she treated my mom and me that I walked right out. NEVER will I go there ever again, and I will continue to spread the word that they have the complete opposite of any type of customer service and treat potential new customers, that are willing to spend quite a bit of money, like crap (there's no other word to decribe it)!!! read more