HORRIBLE service!! I had such a terrible experience working with Andrea at The Paper Trail in Haddonfield. At first I thought she was very nice and helpful as she helped us pick out beautiful wedding invitations. The products they can help you make truly are gorgeous. This though, is more a reflection of the wedding invitation companies themselves. However, she really does not know what she is doing in terms of the wedding invitation industry and DETAILS. If you want everything perfect you really have to know your stuff yourself. Things I wish we could have changed: we told her we were having a black tie optional wedding and she never instructed us to put the dress code on the invitation. This is something I had to read online later that I should have done. Then we ordered our invitations and response cards without being guided to purchase a few additional response cards with a later rsvp date, so we could not send out invites to our B list guests with an appropriate rsvp date. It was embarrassing. So moral of this story is PLEASE please do your research and know EXACTLY what you want on your invites and how the process works because Andrea does not know the industry and will not be able to help you get exactly what you need. She also misguided us in terms of how many envelopes to order.
But worst of all, her calligrapher that she recommends is TERRIBLE, absolutely terrible when it comes to getting things done right.
Andrea sat with us when we picked up our invitations and explained how to go about addressing the envelopes appropriately for a formal wedding like we were having. She instructed us to write out the words avenue, street, boulevard, apartment, etc. fully because that was the formal way of doing it. I wrote the addresses exactly as she had and then the calligrapher took it upon herself to abbreviate everything. I had so many cards with "St" and "Ave". She might refute this review by saying that there was not enough room, which I understand for abbreviating the word apartment but you NEVER abbreviate the word "Avenue" to ave in a black tie optional or black tie wedding invitation. She also could have asked if it was ok before doing this.
We were upset about the calligraphy, which even if you think this is being too ultra picky...Andrea did not handle the situation and our feedback appropriately. She does not remember the fact that in a quality business the customer is always right. She was nasty in person when we picked up the envelopes that were corrected. When it came time to trying to send out invitations to our B list guests (with the inappropriately dated response cards, mind you) she said the the calligrapher conveniently "went on vacation" during the time we needed our others addressed. And "wouldn't be back for a month". Which is obviously bulls*t, but we were polite and accepted her answer.
We then decided to take the place cards we ordered from the Paper Trail to Sealed With a Kiss in Haddonfield who were SO NICE and helped us to pint our names on them with their printer.
Never EVER would I recommend The Paper Trail or Andrea to anyone. You will only get a headache and be treated with sass and nastiness. Take you business elsewhere. Trust me. read more