I went in for a gift for my mother & Emily was the representative that helped me & not only was she…read morehelpful...she was FANTASTIC!!! She is very knowledgeable, patient, efficient & got me all the great deals. Emily you were wonderful thank you for answering all my questions, making sure my order was perfect. Definitely will be shopping here again, great experience.

Poor customer service. Associates are rude and not helpful at all. Staff doesn't try to help with a…read moreproblem but instead state what they can't do. Bought a bracelet from them but they can't help adjust the size because they don't have the tools. Then why sell that product if you can't help customers adjust the size. The associate stated "It's one size fits most," as she thought that would make me feel better about how big it is. Pathetic.

Awesome experience. Took my 5 year old and she had a blast she loves painting. Christina was…read morephenomenal! Beautiful pieces to chose from

I've really been debating leaving this review because I did enjoy the painting (for the most part)…read more We (my husband and I) went for the very first time a couple weeks ago to celebrate our wedding anniversary. We made reservations ahead of time and when we got there they were assigning tables to sit at. We got shown out table and then we got moved. We were shown the other places to sit so we started looking for the pieces we were going to paint. We returned to the table and another lady started telling us to move again, we would be better off sitting somewhere else. So now we've been moved twice and we end up at a table with little kids who have zero interest in painting. They are on their phones and pushing/knocking the table and my husband and I are having to stop continuously so our painting doesn't get messed up (it did when the kid hit the table and we needed assistance fixing the piece-and we complained at that time). I should note-when we first arrived we told them we were celebrating our anniversary (they asked) and we were told "oh, you need to do a tile!." We didn't think anything of it at that time. When we were almost finished painting the plate we had picked out, a tile was brought over to us. We never asked for it and honestly forgot all about it. It was given to us and we were told to enjoy it. We finally finished the plate and tile so we brought them up to the front. There, we were charged for the tile we never asked for and to be perfectly honest had zero interest in doing - we didn't even put much effort into painting it because at that point we wanted to get out of there. The girl checking us out had no desire to follow up on it so we left, mad. I was told "give us 2 weeks" for the pieces to be ready. No other instructions. So I go yesterday to pick up the pieces -2 weeks and 3 days later. I walk in and tell the desk I'm here to pick them up. "Did you call first?" Ummmm, no, I wasn't told to do that and it's been longer than the 2 weeks. Then she can't find my stuff in the computer, both by phone # and name. I tell her the date we were there and she has to go find the actual paper slip. Then she can't find the pieces and there are now 2 people looking for the items. They finally find them after about 10 minutes of me standing stupidly at the front. Did I enjoy the actual painting? Yes Did I enjoy the overall experience? No Was the customer service good? Not great Will we go back? Probably not, I might give them a 2nd try by my husband will definitely not.

Video killed the radio! So the cell phone killed the book…read morestore ! But it's not totally gone, we can always rely on Barnes's and Noble to make sure we get the best of knowing. Years and years we have spent in this book store. It's great that they still have are around. You're on vacation and you are going to read and enjoy a book. To me, and surprisingly, the children; a "real book" is the greatest of all ! They have all sorts of books. The selection is truly amazing. The books are organized by categories and everything is easy to find . What's not to love when you read a book and enjoy a few moments with your imagination and learn something. To know that is the best gift that you can offer yourself and then talk to others and share it . Purchase a book and read. These days books are a better value for your money. They offer more than you can imagine . Need a special gift that's unique it's all here . After you purchase that book you can visit the cafe and have a drink which is Starbucks for the coffee and little snacks. The Reese's cookies are delicious. What's not to love not start the recipe for knowing and all the knowledge it brings .

I usually do my reading on my Kindle, and often download digital books from the library. On…read moreoccasion, when looking for a gift for traditional book readers, I venture over to Barnes & Noble. The Millbury, MA location is clean, spacious and boasts a large volume of volumes! They have a nice children's section and also offer games, puzzles, toys, and some arts and crafts. They have a cafe with Starbuck's coffee and free Wi-Fi. I grabbed a quick ice tea which was nicely made, and tasted like... iced tea instead of some esoteric designer flavor. I'm happy to have this Barnes & Noble close by.