One of the worst customer experiences I had all day at outdoor mall. When I walked in I noticed…read morethree employees behind the counter, it felt as though I was bothering them by walking in. There was no greeting, no how can we help you, no what are your looking for today, absolutely nothing. I walked to the back of the store where clearance was which happens to take right by the registers and still nothing. Took my business right out of the store.

I went to the store seeking rain gear for a trip. Very knowledgeable and good advice. The biggest…read moreissue was a lack of larger sizes. If you are average to small you are in good shape.

The Retail Director contacted us and turned a difficult situation around. She ordered a new jacket…read morefor our granddaughter and worked hard to solve it. We will remain customers for life and are very thankful to Kim.

Everything you could want in regards to clothing and footwear for the outdoors. All the high end…read morebrands are sold here.

The best outdoor gear shop in Nashville! Like all REI co-ops, this one is clean and has friendly…read morestaff who are well-educated in the products. The store is large, but the team here goes above and beyond to guide you toward what you need. Just recently I returned an ill-fitting item I purchased online and an employee helped me find a better option for me in store - somewhere I never would have looked. I trust this store and would recommend to anybody in need of supplies for an outdoor adventure!

This has to be one of the most organized stores around town. Although I have been to many REI…read morelocations, and they basically all are. You walk in are immediately greeted by helpful faces asking how they can help. Which is great as the store is so big and has so many options, it surely can feel a little overwhelming. The employees there are experts in the outdoors, and genuinely want to see you walk out happy so you can go enjoy the outdoors too. Their return policy is amazing. This location is just off Franklin Road and has a huge and convenient parking lot. Anytime I need a little help and don't have time to do the research myself, this is my #1 stop because I know they will steer me right.

First time in and I will definitely be back. The…read moreenvironment was clean and inviting. Melina welcomed me right away, helping with all of my questions and requests. Overall great experience!

Great place to get a kids' bike if you're looking for something more upscale. I came here after…read moretrying out the new ownership at Franklin Bicycles which was terrible. I called and talked to Luke on the phone and described what my 11-year-old daughter was looking for in a bike - I had a make and model in mind. They didn't carry that specific one, but he spent 15+ minutes looking online and making suggestions of similar options. We decided on one (a Haro) and even though it was above what I was looking to spend, the customer service on a cold call from someone random was top-notch. They even went out of their way to special order a white basket for the front of the bike and mounted it. My daughter has been riding it every day since we got it. Their bike tech Stephen was great on the phone when I described what she wanted in a basket. It's not cheap, but it's not outrageous, and the customer service I experienced was on another level. If you're looking for something that will last your kids many years, I highly recommend coming here.

Situated in the large shopping plaza on Mallory Lane anchored by Kroger, this Dick's is your…read morestandard location. I pop in on occasion and have shopped for clothes, shoes, grills and coolers. As with most Dick's, they have a solid selection of sportswear and you can usually get a solid deal on good quality athletic and athleisure wear. My only gripe with this location is the service, or lack thereof. On my last two trips in I was looking for something specific and needed assistance locating. Finding an associate that wasn't on the registers was nearly impossible, and when I did spot one, they seemed to scatter when they felt I was going to approach with a question. On both trips, I ultimately just looked, didn't find and left. And oddly on my way out, both cashiers who were not assisting other customers didn't even interact. The store is kept in good condition and is clean on each visit. Always stocked well and easy to navigate. Overall, not the best Dick's experiences.

Popped in last night for new shoes, Micah and Tony were fantastic!! I wasn't sure what size I'd be…read morein On Cloud and Micah was super patient bringing me sizes until the fit was right. I grabbed two pairs of them and then repeated the size game with Hoka and grabbed a pair of those too. They were really busy and none of us had to wait for shoes. Solid customer service !! We'll definitely be back!

This Academy Sports sits near the intersection of Mallory and Nichol Mill, not far from Cool…read moreSprings Galleria, and is your standard Academy location for the most part. My office is not too far from here, so when I am after something specific, in my most recent case, a weighted vest, I swing by this location. Of course, even though I am after something specific, I always browse their gym clothes and shoe wall. The store is well lit, well kept and clean. Service is standard. I am acknowledged on the floor and the cashiers are friendly and helpful when needed. Overall, while I did not find the type of vest I was after, I enjoy this location for what it is, and surely will be back when the need arises again!

This academy sports is like every other one I've visited. Clean and well organized…read more Their golfing section was limited, but they had just about any ball you might want. For the 2A enthusiasts they stocked all popular ammo calibers, however the selection for 9mm was limited.

The people at Blue Ridge really know their stuff. I don't claim to be a big outdoorsy type or a…read morehuge hiker, but you don't have to be to go here. They first introduced me to a winter obsession of mine - Smartwool socks. If you've never worn them, they are so wonderful and warm and addictive. They are meant for hiking, and that's what I originally bought them for, but I wear them all the time in winter now. The people at Blue Ridge will find you just what you need for your level of outdoorsiness. They are extremely friendly and knowledgeable.

Hate it. I've shopped at Blue Ridge stores in Virginia Beach, Charlottesville, Williamsburg,…read moreRichmond, Wintergreen and the one that used to be in Cool Springs, and this is the worst of them all hands down. I've never had staff help here that seemed anything other than them trying to make a sale. I went there today with a pair of Vasque boots whose sole cushioning had dry rotted after 3 years. The manager said there was nothing that Vasque would do, and recommended a cobbler on the West Coast who would repair them for $60. Instead I took the boots to Cumberland Transit, and 15 minutes after I had walked out of BRMS, Cumberland said no problem. All I had to do was pay $10 shipping to have them sent back to Vasque to get new soles. It also ticked me off that the lady at BRMS repeatedly said the soles had delaminated, when in fact they had dry-rotted, something I had to point out to her multiple times. In short, this is the worst BRMS store I have ever been in, and one of the worst outdoor stores in the Nashville area, which is consistent with the reviews I have heard from other outdoor buffs. I guess they stay in business catering to the Belle Meade label conscious crowd.

Tyson was excellent he helped us and he did a great job in getting it done super quick and faster…read morethan originally promised.

Great, local bike shop! I brought my bike in for a tune-up and the team found a major issue that…read morewould have put my safety at risk. They went over and above to get new parts ASAP and get me back on the bike. I will definitely be back.

Customer service stand behind the products you sell and sell the parts to repair them instead of…read moretrying to force new garbage on the side when your old garbage breaks your clips are garbage you know it and you won't stand behind them, so why do we have to buy more garbage when our garbage breaks instead of buying parts, like every other business care about your customers, and stand behind what you sell

First time I have been into your store but loved the experience I had with Jacob.He was very…read moreknowledgeable and took his time explaining everything to me.I will be bringing my husband back with me and will for sure ask for Jacob.