While shopping in the middle of suburbia, Mountain High Outfitters was a breath of fresh air…read more(terrible pun intended.) They managed to cram a massive amount of outdoor gear in a seemingly tiny parcel of real estate in an uppity retail plaza. Their selection of gear was surprisingly diverse, but I didn't get the sense most of the staff was knowledgeable in outdoor recreation through their own extracurricular activities, this was coupled with a hint of pretentiousness. Prices were a little steep on several items that I've compared to other retailers - and I'm not talking about big box stores, either. I'm talking other small businesses and outfitters. If you're in the area and are serious about quality gear, by all means, stop in and support small(er) businesses. But it's noted: There can be better deals to be found on the same items for sale.

Shopped local to buy some shoes . Paid full price. Thinking i could buy cheaper online but like the…read moreservice of local shop. Shoes gave me blisters first two times i wore them. Called store for return or exchange and they said 'no returns or exchanges'. Well, looks like i wont be shopping here anymore. You wonder why brick and morters are having a hard time. Without service i see no reason not to buy cheaper online.

Great place to get a kids' bike if you're looking for something more upscale. I came here after…read moretrying out the new ownership at Franklin Bicycles which was terrible. I called and talked to Luke on the phone and described what my 11-year-old daughter was looking for in a bike - I had a make and model in mind. They didn't carry that specific one, but he spent 15+ minutes looking online and making suggestions of similar options. We decided on one (a Haro) and even though it was above what I was looking to spend, the customer service on a cold call from someone random was top-notch. They even went out of their way to special order a white basket for the front of the bike and mounted it. My daughter has been riding it every day since we got it. Their bike tech Stephen was great on the phone when I described what she wanted in a basket. It's not cheap, but it's not outrageous, and the customer service I experienced was on another level. If you're looking for something that will last your kids many years, I highly recommend coming here.

First time in and I will definitely be back. The…read moreenvironment was clean and inviting. Melina welcomed me right away, helping with all of my questions and requests. Overall great experience!

The people at Blue Ridge really know their stuff. I don't claim to be a big outdoorsy type or a…read morehuge hiker, but you don't have to be to go here. They first introduced me to a winter obsession of mine - Smartwool socks. If you've never worn them, they are so wonderful and warm and addictive. They are meant for hiking, and that's what I originally bought them for, but I wear them all the time in winter now. The people at Blue Ridge will find you just what you need for your level of outdoorsiness. They are extremely friendly and knowledgeable.

Hate it. I've shopped at Blue Ridge stores in Virginia Beach, Charlottesville, Williamsburg,…read moreRichmond, Wintergreen and the one that used to be in Cool Springs, and this is the worst of them all hands down. I've never had staff help here that seemed anything other than them trying to make a sale. I went there today with a pair of Vasque boots whose sole cushioning had dry rotted after 3 years. The manager said there was nothing that Vasque would do, and recommended a cobbler on the West Coast who would repair them for $60. Instead I took the boots to Cumberland Transit, and 15 minutes after I had walked out of BRMS, Cumberland said no problem. All I had to do was pay $10 shipping to have them sent back to Vasque to get new soles. It also ticked me off that the lady at BRMS repeatedly said the soles had delaminated, when in fact they had dry-rotted, something I had to point out to her multiple times. In short, this is the worst BRMS store I have ever been in, and one of the worst outdoor stores in the Nashville area, which is consistent with the reviews I have heard from other outdoor buffs. I guess they stay in business catering to the Belle Meade label conscious crowd.

I do like this REI store, the only location of this franchise in the entirety of Middle Tennessee…read more They have a great bike shop, tons of camping equipment, and extensive outdoor clothing. I wish it were a little less expensive and that the various options for cargo pants were a little less comfortable and not so rigid and unforgiving. Regardless, it's a solid REI location. PRO TIP: This is the only place I know of in Williamson County that sells freeze-dried mint chocolate chip ice cream sandwiches, my favorite dessert!!

This has to be one of the most organized stores around town. Although I have been to many REI…read morelocations, and they basically all are. You walk in are immediately greeted by helpful faces asking how they can help. Which is great as the store is so big and has so many options, it surely can feel a little overwhelming. The employees there are experts in the outdoors, and genuinely want to see you walk out happy so you can go enjoy the outdoors too. Their return policy is amazing. This location is just off Franklin Road and has a huge and convenient parking lot. Anytime I need a little help and don't have time to do the research myself, this is my #1 stop because I know they will steer me right.

I don't know if the tragically low ratings are warranted. But I do agree that there are several…read moredisappointments here. My wife was in search of the famed Bombas socks, size large. Good luck with that because all we found were small and medium. Have you not noticed the plethora of tall, athletic women in Williamson County? Note, Bombas socks are not with the socks near the shoe section because they find the need to have two sock sections. She also found an unusually low stock of leggings (compared to other Dick's) outside of the Calia brand that she doesn't prefer. Again, see comments about athletic females in this county. On the bright side, they're definitely keeping up with the Williamson County lacrosse craze and offer a tremendous variety of equipment in all popular sports for young people (except maybe ice hockey). So at least somebody there is paying attention to what they're selling.

Situated in the large shopping plaza on Mallory Lane anchored by Kroger, this Dick's is your…read morestandard location. I pop in on occasion and have shopped for clothes, shoes, grills and coolers. As with most Dick's, they have a solid selection of sportswear and you can usually get a solid deal on good quality athletic and athleisure wear. My only gripe with this location is the service, or lack thereof. On my last two trips in I was looking for something specific and needed assistance locating. Finding an associate that wasn't on the registers was nearly impossible, and when I did spot one, they seemed to scatter when they felt I was going to approach with a question. On both trips, I ultimately just looked, didn't find and left. And oddly on my way out, both cashiers who were not assisting other customers didn't even interact. The store is kept in good condition and is clean on each visit. Always stocked well and easy to navigate. Overall, not the best Dick's experiences.

Visited Outpost Armory in Franklin last Wednesday afternoon with my wife. We had checked out other…read moregun shops and wanted to compare selection, prices, and service. While Outpost Armory Franklin isn't as new or shiny as some other gun stores, they have plenty of brands and inventory (including firearms on consignment). Personally, we liked the clean, somewhat rustic, humble, down-to-earth feel of the place. (If you want super fancy tactical vibes, that's cool too, but probably not the ideal place for you.) Most importantly, we received kind, approachable, and prompt assistance from the staff who exemplified customer service by listening attentively and offering helpful feedback/suggestions. We also saw how they all worked well together as a team. At the end, we decided to make our purchase with them and will continue to rely first on Outpost Armory for future purchases/assistance.

Outpost Armory is great, BOTH locations! Slightly different vibe and feel from each of the two…read morelocations I've been to, but service and selection are amazing at both!

This Academy Sports sits near the intersection of Mallory and Nichol Mill, not far from Cool…read moreSprings Galleria, and is your standard Academy location for the most part. My office is not too far from here, so when I am after something specific, in my most recent case, a weighted vest, I swing by this location. Of course, even though I am after something specific, I always browse their gym clothes and shoe wall. The store is well lit, well kept and clean. Service is standard. I am acknowledged on the floor and the cashiers are friendly and helpful when needed. Overall, while I did not find the type of vest I was after, I enjoy this location for what it is, and surely will be back when the need arises again!

This academy sports is like every other one I've visited. Clean and well organized…read more Their golfing section was limited, but they had just about any ball you might want. For the 2A enthusiasts they stocked all popular ammo calibers, however the selection for 9mm was limited.

Wonderful day in the river. River was beautiful and the staff were great. Looking forward to…read moreusing them again.

This was my first experience on the Duck River, and it was a great one! Higher Pursuits made…read morebooking online really easy, the pricing was fair, many different options as to what type of boat you wanted for the day, and offered updates on Facebook in regards to weather/closings for the day. The location was really easy to find, once we arrived we checked in and were offered some general information about what to do and the location of changing rooms/restrooms. We were also given instructions about the route we would be floating, the vast collection of mussels we may see, and information about other wildlife we may come across, and safteg information. The launch is a quick drive from the base location. The employees were all very friendly and helpful. They got us all set up and sent us on our way. The water was shallow, but still had some nice current in places. The Duck River was extremely peaceful, and not over crowded (the spacing out between groups from Higher Pursuits helped with that greatly). Getting picked up at the end, and knowing where to stop was also made to be a breeze. Higher Pursuits runs things like a well oiled machine and really has a great system going! Between the ease of everything, the peaceful kayaking location, and the friendly customer service I could not have asked for a better experience!

I love me some New Balances, so having this spot in Cool Springs and NOT in the mall is pretty…read moregreat! This New Balance store is located in a small plaza on Cool Springs Boulevard that also features a Subway, Brown Bag and a few other local services. The store is not large, but it has the basics of what I enjoy about the brand. I have picked up two pair of new kicks from this location over the past few years...my office is right around the corner, so when I am trying to delay hitting the highway due to traffic, I sometimes swing by and that can be dangerous. Service is always solid. I have gotten great service in store, and as well when I called in to see if they had a particular style/size. Overall, not the largest variety, but enough of the classics for this to be solid spot to swing by for a good pair of shoes!

Both my husband and I have shopped here for years, and bought multiple pairs of sneakers over…read moremultiple visits. We've always been impressed with the customer service and the quality of their products. Will absolutely be back I'm sure time and time again.