Tyson was excellent he helped us and he did a great job in getting it done super quick and faster than originally promised. read more

Moab Bikes - GT 73 Pro - Bikes Near Me - Franklin, Tennessee

Great, local bike shop! I brought my bike in for a tune-up and the team found a major issue that would have put my safety at risk. They went over and above to get new parts ASAP and get me back on the bike. I will definitely be back. read more

Excellent bike shop with knowledgeable and friendly staff. They do a fantastic job on bike repairs. Jeremy is especially good as a mechanic and bike fitter, and is the "go-to guy" for many local cyclists whenever they have questions. They carry a good inventory of bikes, both road and mountain, at a variety of price points. They also carry a good assortment of accessories and some clothes. Whenever I have a question or problem about my bike or any related gear I know I can get the answer at Moab Bike Shop. read more

The service was amazing,and the bikes were wide selection, but the bikes are very expensive and I just couldn't find a bike under 400$ Other than not so affordable you should go check it out! read more

My wife's bike had a flat tire and we took the bike to the Murfreesboro location. Chris greeted us at the door and looked at the tire. Turns out the inner tube had a leak. Chris put on a new inner tube and a inner rubber piece in and had it while we waited. It was done in about 15 minutes. Great service by Chris could not be more happier. We will be back for any future bicycle needs. Thanks again Chris. read more

First of all they moved to a new location!!! It's by Planet Fitness directly behind Franklin Chop House. That said... Super friendly service, and I like supporting "local". They are completely sold out of bikes, so thankfully, we only needed a "tune-up". read more

My first bike shop experience!!! I bought a newish purple and blue huffy bike off Goodwill and needed to fix the flat tires. I don't have a blow up thing at my house so I stuffed the thing into my tiny Mercedes and rolled on up to this place. Moab. I asked them to just fix whatever needed fixin and I'd be back. 2 days later I ran in and they had my bike totally taken care of. And all it took was some air! Who knew?! Jack was the guy that helped me when I walked in and I just wanna say this: he was kind, professional and didn't make fun of me for buying a $40 bike from Goodwill! Thanks, man! You're a class act. All of ya!!!!!!!! read more

Had a clicking noise in the pedal hub. looked at it right away...tightened a bolt and all was good.... fantastic experience as always.

Wow!!! So helpful and friendly!!! Took my daughter's bike here for a flat tire and was beyond impressed with the service and attention to detail. Wonderful. read more

My husband and I had such a great experience at Moab. Jeremy was so helpful in helping my husband get the perfect bike for his needs and in our price range! They have a great selection and the staff seems super knowledgeable about their inventory. Will 100% be back for a new bike for myself also! Thank you!!! read more

Moab Bikes - Bikes Near Me - Franklin, Tennessee

I originally went there searching for a pre owned bike for my wife. After searching and buying elsewhere I brought the new bike there for a fitting and to purchase accessories. Patrick and Joey were wonderful. I really appreciate their interest fitting the bike comfortably for my wife and took the time to educate me on my poor fitting seat. The money was well spent because the first ride for her new bike was enjoyable. Saturdays are busy because they are good. Erik Gawthorpe read more

Husband just got back from taking his bike in and said it was a great experience, Joey and the tech were able to get the bent crank thing right off (he wrecked it), it's just a cheaper Mountain Bike but they still found a part and had it all together in minutes and better parts and about the same price if he could've done it himself with the cheapest Amazon parts. So save yourself some time and these pros will fix you up! Thanks guys. read more

Charlie is the best!!! Great installer, knows his stuff. The old guy there was kind of rude when they moved into new location. Thought he was the owner, he's just rude. read more

Very pleasantly surprised and happy Did not try to upsell me and actually the repairs were less expensive than previously quoted Professional courteous attentive service Highly recommended read more

Can't gush enough about this place. Treated exceptionally every time I visit. Competitive pricing, helpful, patient, and extremely knowledgeable. Customer service is their main goal, and they make sure proper bike fitment is achieved, which is crucial for enjoyment and fitness. I've been to a lot of bike shops, and I think they just blow everyone else away. Totally worth stopping in! read more

Awesome bike shop. Seriously great for anything and any type of cycling for all levels. Everyone is extremely nice and helpful. Very fast service to get you back on the bike quick no matter the ask. read more

I love my local bike shop. The problem with their service area is they don't listen. I tell them what to fix... the check everything and fix things I didn't know needed to be fixed or adjusted. Then to top it off they under charge me. Seriously they are experts. I'm relatively new to the area and have taken four high end bikes in for service. Every single time they exceeded my high expectations. Although they are all great, Benjamin is the wrench who usually works in my stuff. I ask for him specifically now. This week we bought a specialized hybrid for my daughter at Moab. Best investment I've made in fiercer. Two long rides with my 11 year old. Thanks Moab. You've earned a customer for life. read more

They did a great job tuning up my son's bike for the season. The staff were friendly. We will defiantly be back in the future.

Brought my granddaughters bike in to have a flat fixed. They found several safety concerns and repairs them all at a great price and had the work done in no time at all. Next bike purchase will be from Moab. read more

I walked in with a flat tire off my granddaughters jogger. They greeted me the minute I walked in, grabbed the tire and fixed it in minutes. By the time I paid for the new tube, it was done. And we've all had headaches trying to get tire tubes right. And the entire part and labor was cheaper than a tube off amazon. Great shop and they had tons of cool bikes too. read more

After stopping by REI and Dick's looking for the right bike for my 8 year old, we stopped at Moab. The boy has outgrown his old bike but was not ready to remove the training wheels. I had a hunch that getting a better bike that fit him better would help move that process along so he could keep up with the neighborhood kids as they traverse to the pool on a daily basis this summer. I wasn't sure I wanted to spend the money at a specialty shop but after the sale, I'm pretty sure it was well worth the extra cash. REI selection was reasonable and the staff helpful enough. But Patrick and Adam at Moab really went the next step. Obviously very knowledgeable about their selection of bikes and the options as we grow out of this bike, Patrick let me know that Trek has a nice trade-up program if we make that step in the next 3 years. But the real help came as we were about the checkout. Adam asked if we were being helped and I told him Patrick was prepping the bike for us and asked if he has any recommendations on getting out of training wheels. When he finished checking out his customer, he tool us out back and went through a few simple exercises with my son, which provided needed encouragement from a much cooler 20-something biker than his father could provide. When we go home we scooted down to the clubhouse parking lot and practiced our exercises once more, reattached the pedals and started riding. That simple. And the smile on the boy's face is worth the extra $100 for the Moab experience. read more

After purchasing everything that one would need to get involved in road cycling, I knew the smartest investment I could make in myself, was taking it to a professional to have it fitted. If anyone has ever road a 12-speed, you should know that a proper fitment is essential, or your body will pay dearly. I went on facebook and found a local cycling club, and was given recommendations for REI, MOAB, and East Nashville Cycles. Stopped into East Cycles (prior to purchasing bike) and was advised that it would be $65/hr for a fitting (reasonable, plus it would likely take less than 1 hr, at which point they advised they would pro-rate). I then moved onto REI, and was given in the same $ cost, but could be at least 11 days before getting the bike back. Now onto the meat! Walked into MOAB of Franklin, and they saw me within 1 hr, and I was fitted, bars, and seat adjusted in less than 30 mins. Best part?! Well, let's just say the price CAN NOT be beat by any other shop big or small. The price was so great (remember, I did not buy my bike or ANY of my cycling gear from them prior to walking in), I chose to indulge and buy additional MOAB swag for my bike such as tire levers, water bottle, swiftwick socks, and a jersey top - just so I felt like I was not stealing their time & $$ from the fitting. If you are even close to this shop and want to establish a relationship with a LBS (Local Bike Shop), go nowhere else! Thanks MOAB and I can't for the day to come where I can upgrade my bike at some point in the future and give you that business too! -Jayson read more

Extremely helpful and friendly. Will always go here for anything I need bike related.

This place has always been incredibly generous. Not only have I bought six amazing bikes there, but they are always eager and excited to help, to fix or do anything to keep me riding. Best bike shop in Franklin at least. read more

My wife, Debbie, and I have cycled throughout the United States and visited many bicycle shops along the way for service and parts. We've found a wide disparity in customer service and attention to detail. So when we upgraded our touring bicycles recently, we were so pleased to see the care taken by Jeremy and his crew at Moab in Franklin. I think what makes them so good is their own passion for the sport of cycling. They quickly grasped the importance of having the right setup for two bicycle tourists who aren't adept mechanically and will find themselves in remote locations for days on end without access to a bicycle shop. I recommend them without reservation. read more

Terrible customer service. I wanted to buy a bike from their store and waited 20 minutes but never received help even though I was the only one in the store. I definitely won't be going back or recommending their business. read more

This review is FAR overdue. I just bought my 4th bike, a Specialized Stumpjumper, from Jeremy, yesterday. I've been buying bikes and supplies since March 2015 and I have to say that MOAB is the best bike store I've ever been in. Superb prices, excellent and professional advice and follow-up and one of the best bike selections anywhere, from Specialized to Santa Cruz. I've recommended them to everyone, including from out of state. read more

If you want knowledge..get MOAB...if you want personalized attention...get MOAB, if you want continued training service and support...get MOAB... If you want second best go somewhere else. Seriously good dudes and the best of the best around Tennessee Bike #3 delivered today, couldn't be happier! read more

I ordered two bikes a week ago from Moab and there was a mix up on one of our bikes. I have to say I expected a headache and was COMPLETELY wrong. The manager at the Franklin location went above and beyond to make things right and was amazing to work with. I will recommend them with zero hesitation to anyone looking for a bike or accessories. I dealt with Pat from the Murfreesboro location while visiting both stores and he is super knowledgeable and answered my 2 million questions.m, awesome guy. While in the Franklin store I dealt with Joey from New York and he was hilarious. I'm gonna have to find something else to buy from them just so I can go talk to Joey more. Nothing but a positive experience and these guys will get my repeat business. read more

Great experience and amazing customer service. Once I walked in the door at Moab the staff was eager to educate and assist. At no point during the discussion did I feel that I was being sold a bike that was outside of my experience level. The staff did an excellent job of finding the perfect fit for me and I never got the impression they were looking to sell me a bike and get me out the door. The whole team from the mechanics in the back to the staff up front were friendly and offered advice. They walked me thru the whole process from how to clean and maintain my bike properly to correctly changing both the front and rear tires. If you are looking for a bike shop where they will remember your name and offer you amazing service Moab is the shop for you. read more

Horrible Customer Service. First time i went in there a younger gentleman helped me look at bikes and immediately sized me up and said "this would be at the top of your budget" without asking me what i'm looking for. He showed me a $2K bike when i'm looking at spending upwards of $5K. Won't be buying a bike from them EVER! Second time went in to buy a replacement shifter cable and stood there for 20 minutes waiting for help. Ended up leaving and bought shifter cables, new shifters 3x8 and matching derailers. Both times ended up going to RB's Cyclery off of Seaboard Lane behind Costco and within 30 seconds was helped. I'd rather do the drive and be respected when i spend money than be sized up and down. Ditch the attitude and maybe you will survive in Franklin. read more

Moab carries Trek, Specialized, BMC road bikes, and a few more I'm sure. Jeremy did a great custom bike fitting for me. They carry Specialized and Louis Garneau clothing and a bunch of Swiftwick socks. read more

Moab Bikes is everything great about cycling. These guys are incredibly friendly and anxious to make your experience (both in the shop and on the road) a memorable one. Moab has a great selection of road and mountain bikes as well as shoes, socks, bibs and jerseys, not to mention they carry helmets, eyewear, and bike racks. To discuss the actual customer service, I should mention that I am younger than 24 and I have found that in 90% of the stores/restaurants/hotels/etc that I visit as a customer the staff notes my age and proceeds to treat me like a nuisance. I have concluded that these businesses assume I cannot afford their products, wont tip, or just generally do not necessitate the same customer treatment that an older patron would command. Anyway, at Moab the guys (David) treated me like a king. I went in recently to buy a bike and some additional gear. I had been researching my intended purchase for almost 3 months leading up to my arrival at the shop so I told the David the 3 bikes I was most interested in and the price points I saw online and the budget I created from those price points. Not only did he seek to find the best buy for my money but he did not try to oversell any of their product. Not once did a staff member attempt to convince me that my budget was too tight or that I "needed" to buy the more expensive product. After about two hours I had selected and been fitted for the bike, purchased the accessories I wanted, and managed all this without exceeding my projected budget. In fact I saved a considerable chunk of change due to the fact that most of Moab's products are priced lower than MSRP. **** A huge thing that Moab does is that they allow you to test ride any bike you want. the best way to buy a bike, like a car, is to test ride it and confirm that the bike rides the way you want. Aesthetics are nice but you are not looking at the thing when you're riding. read more

Fast and friendly service from a hometown shop! They unloaded my bike, fixed my broken valve and I was on my way in 15 minutes! I highly recommend them!! read more

An excellent experience! Not only are they very knowledgable, they are also very helpful. They helped put my bikes on the car while I was buys attending to my children. read more

I've purchased several items from MOAB in Franklin. From my Specialized mountain bike to some trail food and other items. Their bike selection consists of bikes for the extreme rider to the more novice rider. I will support my local bike shop any day over a big box store or online retailer. read more

I can't say enough about how great these guys are. They have good service and very competitive pricing. I would definitely recommend supporting them as much as possible. read more

Great service always ready to assist you great prices and spot on knowledge with just about anything. They carry Trek,Specialized,Santa Cruz,Yeti,Salsa,BMC and Cerev'o bikes. I would highly recomend this shop to any one, a first timer or seasoned veteran. read more

Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees.i took my 20 year old Cannondale M300 for maintenance to Moab, and when I got it back the bike felt like I just bought it yesterday. Best technicians I've ever experienced, and I've taken that bike to lot of places. Great service, and really nice people. I can't tell you how many bike shops I've been in where the people working there were supercilious and unpleasant. I'm 73 years old, and this is the first bike shop I ever really wanted to give my money to. read more

Really good guys here. I am an older (58 yrs old) beginner road bike person and these folks hooked me up with a great bike, at a very fair price, took the time to explain everything, and didn't treat me like the beginner I am. I highly recommend this shop. read more